Get insight into authentication, discovery, and more!
What is my Location ID and where can I find it?
A Gale Location ID can be associated with a username and is how Gale identifies your account. You can find it in your Gale URLs, by going to our Location Finder, or by contacting Technical Support.
URL Example:
https://link.gale.com/apps/[PRODUCT_ID]/?loc=[LOCATION_ID]
Who is my Sales Representative or Customer Success Manager?
Search for your Sales Rep on the Rep Finder page.
Your Customer Success Manager contact information is listed when signing in to the Support Site with your Location ID.
I am having trouble signing in to my account at https://www.gale.com/.
For help with signing in to Gale.com, contact Technical Support.
Where can I download MARC records for my ebooks and databases?
You can go to the Marc Record page to download MARC records for your resources and ebooks. Sign in with your Location ID at the top right to access your current list of MARC records for everything from Products, eBooks, Thorndike, Archives Unbound, and eDirectories.
Some databases show a ‘Reading Difficulty’. What do the different reading difficulties mean?
There are three reading difficulties:
- Basic: Green circle. A good overview for any researcher beginning a new project.
- Intermediate: Yellow square. Builds on research or information provided at the basic level. Intermediate is designed for more experienced researchers and the topics offer more detail.
- Advanced: Red triangle. Provides research at a scholarly or professional level.
Where do I find a list of my current Gale URLs?
You can find a current list of access URLs for subscribed Gale resources at our Gale Products URL site. Sign in with your Location ID at the top right to access your current list.
My URLs/links stopped working! Why?
This may be due to outdated or incorrect links. Go to Gale Products URL and sign in with your Location ID at the top right to get an updated/current list of access URLs.
I am getting an error message 'You are not authorized for this product'. Why?
This message means the subscription to your database expired. Please ask Technical Support for help. We may be able to extend access while your Sales Team has been notified.
How do I add my proxy to Gale URLs?
EZ Proxy Users
To Update your EZ Proxy URL:
- Sign in to Gale Admin (https://admin.gale.com)
- In the left menu, click "Preferences" > "General Preferences"
- Enter your EZ Proxy URL in the "Proxy URL" field
To Prepend your EZ Proxy URL in support.gale.com links, widgets, and MARC Records:
- Sign in to support.gale.com with your Location ID
- Click "Settings" in the user menu (https://support.gale.com/settings) and sign in with your Gale Admin credentials
- Click "Authentication"
- Click "EZ Proxy"
Innovative Proxy Users
To Update your Innovative Proxy URL and Prepend to support.gale.com links, widgets, and MARC Records:
- Sign in to support.gale.com with your Location ID
- Click "Settings" in the user menu (https://support.gale.com/settings) and sign in with your Gale Admin credentials
- Click "Authentication"
- Click "Innovative Proxy"
- Enter your Innovative Proxy URL in the field below
Where do I find my Gale Admin sign in information?
If you do not know the current admin sign in please contact Technical Support to confirm the username and password.
I would like to add a Password or IP address/range to my account for authentication. Where can I do this?
Customers must sign in to Gale Admin to make these changes. After you sign in to Gale Admin, you can make the updates under the Location Authentication tab. You can also ask Technical Support to make the changes. Please include the Password or IP address/range and your institution ID or location ID and account when making the request.
I need all of my usage statistics. Where are my stats for Chilton, Testing and Education Reference Center, LegalForms, or DemographicsNow?
These databases are considered 3rd Party and will not show up with normal usage statistics from Gale Admin. Customers can be set up for monthly delivery of Third Party product statistics if desired. If you require past statistics, as well as to begin receiving these monthly, please contact Technical Support
I was recently advised Gale offers Single Sign On (SSO) options. How do I enable this?
Manage your Authentication by signing in to Gale Admin. After you sign in, access the Location Authentication tab, then select Third Party. You can also ask Technical Support for help. Gale Single Sign-On (SSO) options explains Gale's single sign-on.