Contact us for assistance on technical issues with your Gale products. Technical support is available around the clock from our U.S.-based team.
Your Customer Success Manager contact information is listed when logging in to the Support Site with your Location ID.
You can find your Sales Rep by visiting our Rep Finder site.
The Gale.com site is an ecommerce/purchase portal for customers. Site access is maintained by Customer Service. If you are having trouble logging in or have questions about products or services, you can contact Customer Service:
Phone: 1-800-877-4253 TOLL-FREE, option 3
You can visit our Marc Record site to download MARC records for your resources and ebooks. Sign in with your Location ID at the top right to access your current list of MARC records for everything from Products, eBooks, Thorndike, Archives Unbound and eDirectories.
There are three reading difficulties:
You can find a current list of access URLs for subscribed Gale resources at our Gale Products URL site. Sign in with your Location ID at the top right to access your current list.
This may be due to outdated or incorrect links. You can visit Gale Products URL and log in with your Location ID at the top right to get an updated/current list of access URLs.
This message is very specific and means the subscription to your database has expired. Please contact Technical Support for assistance. Most often, we can extend access until your Sales Team has been notified.
These need to be added in two different locations:
You will need to change your Support Site settings to generate HTTPS links. Log in to https://support.gale.com/settings/signin.php with your Gale Admin credentials and click on Authentication to make this change.
If you do not know the current admin log in please contact Technical Support to confirm the User Name and Password.