We recently migrated to a new platform for our My Account experience on gale.com which caused problems for some Thorndike Press customers when placing orders and accessing other account related information. While we believe most issues have been identified and resolved, here are a few things to keep in mind if you’re experiencing trouble when placing an online order.
Are you accessing the site using a bookmarked link? If you’ve previously bookmarked the URL for the Thorndike website (prior to September 2018), we recommend you edit your bookmark to https://www.gale.com/thorndike to access to My Account.
Have you cleared your browser’s cache recently? Clearing your cache forces your browser to retrieve the newest copy of a page available from the website, something that should happen automatically but sometimes does not—resulting in a poor experience when placing an order. For details on how to clear your browser, visit one of the following links:
Are you experiencing an intermittent error? If you experience any processing errors while attempting to add items to your cart or submitting orders, it may be a temporary issue and resolved if you refresh your browser and try again. Feel free to contact the Gale Customer Experience team to report the issue and get support placing your order.
The development team is actively working to optimize backend processing to improve performance. We apologize for any inconvenience you may have and thank you for your patience as we work to deliver a better customer experience. If you’re having any trouble accessing My Account, placing orders or any other issues, contact the Gale Customer Experience team.
If you’d like to provide general feedback regarding your My Account experience, please submit this short form.