Duration: 30 Minutes
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Ok, again, welcome in everyone.
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Today, we have another Gale 101 session.
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This one is going to be looking at our support
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site, which is support.gale.com.
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My name is Amber Winters and I am a senior training
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consultant here with Gale.
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So today we're first going to kind of overview
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the support site, what you can expect
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what we built it for. Then we're going to take
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a look at some of the different features and content
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that are going to be available for you. We'll
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spend a good amount of time actually in the platform
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walking you through it. So you can see the best ways to
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find different pieces of content to
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make sure you can easily access whatever support
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you need. And then at the end of the session,
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we'll have some wrap up contact information.
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We should have a little bit of time left over for questions,
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but don't feel like you need to wait until the end of the session
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for your questions. You can put those into the Q and
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A at any time and I'll be able to answer
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them. So
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let's go ahead and get rolling. So support.gale.com
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or the support site. I will probably use both
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of those terms throughout the session. They're the same thing.
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It's really our one stop shop for everything
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gale support.
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So anything you need to kind of help you
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best utilize and leverage your resources
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in your learning community, we've included
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here on the support site. So that includes product
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support. If you're looking for your direct
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URL S, maybe you need to add an icon onto
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your websites. If you need your mark
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records, if you want to look at title lists, those
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are all going to be on the support sites. So
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kind of the initial setup content
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you'll find under our product support.
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This is also where we have our training center.
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So all of our free on demand materials
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including things like the webinar that you're on today
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tutorials for K 12
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schools, you'll find lesson plans and activities. We have
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tip sheets, resource guides. Any
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sort of training is going to be found in the
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training center on the support site.
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We also have a full marketing materials
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section. So if you need to get this information
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out to your learning community, you'll find
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that information within the marketing materials
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area. So things like flyers
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bookmarks. If you prefer to market
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electronically, you'll find things like social media
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posts and blog and email templates
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all under the marketing materials section.
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And this is also where we house our technical
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support. So we have contact
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inform, contact information if you need to reach
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out to technical support. But we also
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have a huge kind of set of documents
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and Q and A answers
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that you're going to find for some of the more popular
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technical support, things like authentication.
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You know, if you want to change your password or set up IP authentication.
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If you're working to get your resource into
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your learning management system, we've got some great
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information there as well.
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Again, all of that found directly on our support
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site. So I always recommend if you're
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using Gale have the support site bookmarked.
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Again, it's support.gale.com because
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really whatever you're going to need, you're
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most likely going to find it on the support site.
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So let's talk about a couple of the key features.
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The first one I want to mention that sometimes actually
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skipped over when some people use the resource,
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but I like to mention it is our location
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ID sign in.
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So your location ID is a unique identifier
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that we use for you, for your learning community.
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So if it's for your school, for your library,
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for your academic institution, whatever it is,
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you all have a location ID
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that we use to identify you.
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If you don't know what your location ID is,
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you can actually find it on the support site homepage
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with this little blue find your location
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button and we'll be able to give you that
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information. But
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when you choose to sign in with your location
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ID on the support site, we really tailor
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your experience because each of your location
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I DS is tagged with what
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type of institution you are. So if you're a K 12
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school, if you're a public library, if you're
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an academic institution,
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we know that when you put in your location
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ID, and we tailor what content you
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see. So you're only seeing things that are relevant
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to you. You know, if you're in a public library,
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you may not be interested in seeing some of the
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materials made for academic
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institutions because they may not be applicable
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for your current situation.
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And we also limit your experience to only
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the resources that you have. So
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you can actually navigate the entire support
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site top to bottom without
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signing and using your location ID.
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But when you do that, you actually see every material
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we have for every gale resource available.
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So it's
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um it can be overwhelming to have all of those
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resources kind of sitting there staring
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at you, especially if you only subscribe to,
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you know, two or three of our resources. Sometimes
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it's easier to have that narrowed down. So you're only
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seeing that content. So I always
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recommend if you're using the support site,
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enter your location ID again, if
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you don't know what it is, you just hit that blue,
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find your location button right there on the home page
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and you'll be able to enter it in and you'll be ready to go.
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Another great feature I want to mention is right
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at the top of the page in the banner here. So what we've
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done is we've pulled out the the different
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support types all into their own
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tabs. So this kind
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of toolbar here at the top of the page
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will take you to every section of the support
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site. You won't have to go digging into weird places.
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Um The like I mentioned on a couple
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of screens back, our product support,
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training center, marketing materials, tech
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support. We also have a tool section
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that will link you to some gale tools.
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We'll take a look at it a little bit later and to connect
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with us are all found right here on this home page.
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So it's a nice kind of landing point.
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You'll be able to get to anything you need to right here
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from this home page right here from this drop down up top
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here. Another
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key feature that's a little bit newer that I like
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to point out. This is specific for K
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12 educators, professionals
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who are on the line is our browse by K
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12 subjects section which is found under
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our training center. This is especially
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handy if I have any librarians on the line who
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are directing teachers to the support
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site, maybe to look for premade lesson
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plans or activities,
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they can actually browse by K 12 subjects
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here and they can take a look at
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the different subjects we have available. You'll see, it shows
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how many results we have.
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So it's really kind of tailoring to what they're looking
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at. So they'll be able to just see, maybe they just want
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to see all of the social studies supplemental
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materials we have created, they can do that by
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using this browse by K 12 subjects.
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Another feature found under our training center
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that I want to point out because sometimes it is skipped
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and I think it's a really beneficial
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section is our content specific
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training materials. So what we do
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for quite a few different observances and holidays
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and things like that celebrations is
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we make featured themes and featured content
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for those. So you'll see, I've pulled up
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on this left hand side here. What
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that looks like when you click into the section, you'll see we
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have information for
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inventors month, mental health awareness.
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Um If you look down further here, you can
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look by month here national reading
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Month, Arab American Heritage Month.
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so we make these different collections
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for some of the different observances.
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You see when we click into those, you'll see all the different
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bits of content we make here. So this is really great
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if you have something going on in your library.
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You know, we did something on book banning. So
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if you're running some sort of programming around book banning,
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you want to see what we have available. You'll
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find that under our content specific materials
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and a lot of times we'll have a kind of curated
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list for you. You'll see it shows what resources
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we're using
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and you can click in and use any of those materials
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that we have created.
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Again, this is another feature found under the
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training center that we'll take a look at in a little
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bit. So
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one final key feature that I like to point
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out is our tools section which again
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is on our kind of tool bar up top here,
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just listed as tools.
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And this is giving you direct links to some
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of the supplemental resources that
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we offer you to help you kind of
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engage with your resources and
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get your resources out to your patrons. So
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you'll have access to the access my library
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app also to gail pages.
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So if you're a Gill page user, I know a lot of times
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that's in the K 12 field are, are
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Gale Pages users, you
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can access Gale Pages from the support site.
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You also have a link to your usage dashboard
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here, which is a really important link to
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have. And it's a really simple way to click over
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to check your usage to see how your
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learning community is doing with your resources.
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And we also linked to gale admin from here as well.
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So what I prefer to do
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instead of bookmarking each of these pages
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individually. You know, you're using Gale Edmund
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to adjust your accessibility or your
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authentication features. You're also using
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usage dashboard to check your usage and then you're
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also using Gale Pages. instead
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of having all of those, you know, bookmarked separately,
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you can bookmark this tools page and
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now you boom, have access to all of these tools
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and you only have one bookmark to
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look at and to remember
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and moving forward from our features. I do just
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briefly want to go over the content that you'll find
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in this resource and we'll dig deeper into the content
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once we are actually clicking through. But
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under training materials, we've actually organized
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our content types into four
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different sections.
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The first being getting started. So
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if you are new to a resource or maybe
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you have a teacher or a staff member
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who's new to the resource and you need to just kind of
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get started engaging with it.
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Our get started section is going to have
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resource guides as well as introductory webinars,
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which are generally going to be the gale 101
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webinars to kind of get you started.
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Moving on from there, we have a train your staff
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section. This is going to help you get
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the word out to your staff. So we have fully
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developed training tool kits that
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you see pictured here that's going to
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include different links to documents and materials
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that could help you as you're presenting this information
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to your staff,
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we also have fully made training slide
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decks, so you don't need to make your own. If
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you're planning on introducing
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Gale Business: Plan Builder to your
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staff, we already have a slide deck
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ready to go for you. You can download it, make
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the edits you need, so it better fits your audience
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and present. We want to make sure you don't have to kind of
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re invent the wheel every time you need to make
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a slide deck. So we have those on the support side
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as well. And you also find quite a few different
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best practice documents that are going to really make
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sure that your staff understands
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all of the kind of features and hidden
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gems and things like that within our resources.
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Moving forward from train your staff.
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We also have a continued
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learning section and this is really
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the biggest section in the training materials
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kind of content bucket. This is where
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you're going to start learning more advanced bits of
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information. So you're going to find recorded
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webinars about more specific topics like
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the science of reading or maybe
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using your in context resources
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for claim, evidence, reasoning, arguments,
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and writing.
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And you'll also find tip sheets, maybe about finding
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specific content types, maybe about how
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you best use the advanced search feature.
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So more in depth and more specific
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bits of content, we also have all of
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our shorter tutorials loaded up here as well.
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And those tutorials are usually about one
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minute, two minutes. So they're nice little bite
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size bits of information that are good to take a look
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at. And
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finally we have a fine lessons and activities
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section. So this, um, a lot of
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times is kind of tailored to the K 12 Arena.
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We also have some great stuff that are helpful for
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public libraries who have different programming going.
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But under this section, you'll find fully
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made lesson plans, scavenger hunts. We
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have things like trading cards, graphic organizers,
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escape rooms, as well as some different
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activity templates.
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So if you're looking for a way to get gail
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into the classroom, as opposed to just
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kind of hanging out in your library, you know, you want to get teachers
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and students more engaged.
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I recommend taking a look at this fine lessons
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and activities section because most likely you're going to
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find something that, you know, you can hand out to
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your teachers. It's done, it's ready to go.
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They don't have to pay for it, they don't have to search for
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it. It's right there in front of them.
[00:11:37.500]
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So that's under the fine lessons and activities section
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and we'll take a look at that quickly
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under our marketing materials section, we
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have, I like to break it up into two different categories.
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So we have some premade electronic materials
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available. So
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you'll have those that you can pop into your social
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media we also have web banners if you want to
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promote on your actual website.
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And we also have print materials. So if
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you want a fire or a postcard or a bookmark,
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you'll find those on those reports. It as well. You can easily
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just download and print them out so you
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can save them to your computer. So you don't have to go back
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looking for them again. They're just ready to
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go right on your computer for you.
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Now, I want to actually click through the resource so
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we can all kind of see where to find this
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stuff to make sure everyone's ready to go. Um
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I haven't seen any questions pop up, but
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while I'm switching over, does anyone have any
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questions here?
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Ok. I don't see any. So
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let's go ahead and get started. So this is the support
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site again at support.gale.com.
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And as I mentioned is the best practice. I always
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recommend signing it. So that is going to appear
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right here
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in the middle of the page again. If you don't
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know your location ID, you'll hit find your location
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and enter your information.
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I am actually going to use my personal location
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ID today, which was just a winters
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and I'll just give it a quick second to load here. But once
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I sign into this, there we go.
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Now this is going to be tailored to me. So once
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I start to click through, I'm only going to see materials
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related to the resources that I have
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kind of loaded onto my account, you could say.
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So the resources that I currently subscribe to
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and once you sign in with your LOCA location
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ID will also mention on this right hand
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side here, you're actually going to see
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your contact information for your customer
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success manager and it looks like we have a quick
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question here. Um I'm a small public
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volunteer based library. Is there only one login
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per site or can I have my own login? Um
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So Susan, there's only one location ID
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per account or per site. So,
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um so your library will have
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one location ID again, if you don't know what
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it is, you can use that find your location um
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option. But every location has
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just the one location ID as an identifier.
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Ok. And again, everyone, please let me know if
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my speaker starts to go out again
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and I will try to fix it again. But
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hopefully we don't have any more issues moving
[00:13:49.408]
forward here. Ok. So again, I'm
[00:13:51.489]
signed in now to the support site. You'll see
[00:13:53.500]
this shows my name for you guys. It'll show
[00:13:55.649]
your library name or your school name,
[00:13:57.989]
whatever is attached to your account.
[00:14:00.158]
Mine just looks a little bit different because I'm an
[00:14:02.190]
internal user and not kind
[00:14:04.469]
of a customer user.
[00:14:06.349]
But let's take a look at how we can find all of this great
[00:14:08.418]
content. So again, the first tab available
[00:14:10.750]
at the top of the page here is going
[00:14:12.759]
to be our product support. You'll see when I drop
[00:14:14.940]
down, it shows you all of the different product materials
[00:14:17.418]
that you may need access to.
[00:14:19.389]
So if you want to browse the ebooks, you currently have
[00:14:21.460]
access to or if you want to take a look at
[00:14:23.548]
icons or direct URL S,
[00:14:25.269]
you can do all of that here. This is also where V
[00:14:27.349]
pats are located
[00:14:29.500]
or I can choose to browse my products so
[00:14:31.750]
I can do that here. And this is what I have access
[00:14:33.989]
to yours will look different. Of course, depending on your
[00:14:36.139]
collection.
[00:14:37.210]
It could be a long list like this. It could be two or
[00:14:39.219]
three. But if you're signing with your location, you're
[00:14:41.330]
only seeing what you have access to. Let's click
[00:14:43.479]
into one though.
[00:14:44.729]
Um We'll click into gal and context elementary
[00:14:47.308]
today. So when I click
[00:14:49.548]
into a product now you'll see it's giving me my
[00:14:51.629]
direct link and I will say if you're not
[00:14:53.928]
signed in with your location ID, we can't give
[00:14:55.989]
you the direct URL
[00:14:57.719]
who you are.
[00:14:59.119]
But if you're signed up with your location, IED, you'll
[00:15:01.269]
have your direct URL. We have a quick
[00:15:03.279]
description, maybe if you want to put that on a website
[00:15:05.450]
or send it out in a social media post,
[00:15:08.428]
we also have your database icon listed here
[00:15:10.658]
as well. We have a few different options here. If you need
[00:15:12.869]
a thumbnail version, we have that
[00:15:15.668]
we have different icons for apps
[00:15:17.979]
and we also have hires icon and a web
[00:15:20.090]
icon here.
[00:15:22.109]
And then on the right side of this page here, you
[00:15:24.119]
could also click directly into either the training
[00:15:26.489]
or the marketing materials related to this resource.
[00:15:29.000]
So if you go into these materials
[00:15:31.058]
through this way, you're only going to see content
[00:15:33.178]
related to gale and context elementary,
[00:15:35.658]
even if you have access to other resources,
[00:15:38.178]
since you're coming in through this way, it's automatically
[00:15:40.700]
limiting what you see to this one resource.
[00:15:46.820]
Now, moving on from our product support section,
[00:15:48.849]
we also have here our training center
[00:15:51.859]
in the training centers. We're going to find really
[00:15:53.899]
anything you need to learn how to
[00:15:55.918]
use the resources, to teach other people how to use their
[00:15:58.009]
resources and to engage with your
[00:16:00.090]
resources. So again, you'll see we break
[00:16:02.340]
it down different ways for you to browse
[00:16:04.590]
to make it as simple as possible. So
[00:16:06.769]
the first option is to browse by type.
[00:16:09.038]
This is going to be helpful if you are on the
[00:16:11.058]
support site, you know, you want a
[00:16:12.830]
lesson plan, that's what you want.
[00:16:15.019]
You don't care what resource the lesson plan is from.
[00:16:17.168]
You just want to see the lesson plans we have available,
[00:16:20.190]
we click the browse by type.
[00:16:23.259]
Boom. I can just look at all of my lesson plants
[00:16:27.580]
and I will mention here while we're in the training center.
[00:16:30.168]
If you decided not to sign in with your location
[00:16:32.570]
ID, this little drop down
[00:16:34.710]
here and this blue bar is going to say,
[00:16:36.729]
view all materials.
[00:16:40.190]
If you did sign in with your location ID, this is already
[00:16:42.418]
going to be filled with the appropriate option
[00:16:45.139]
here. So if you're a school, a public library or if you're
[00:16:47.210]
in higher education,
[00:16:48.750]
so you can choose this manually. So I'm
[00:16:50.869]
just going to put in school here. So
[00:16:53.099]
if you don't sign in with your location ID,
[00:16:55.109]
but you do only want to see school content, you
[00:16:57.259]
can change, change that in the training center.
[00:17:00.090]
But again, I always recommend just using your
[00:17:02.129]
location ID,
[00:17:04.559]
but now I have it set the school materials. So
[00:17:06.650]
as I click through, I'm only going to see school
[00:17:08.729]
material content. Anyone calling
[00:17:10.969]
in from an academic institution or
[00:17:13.098]
a public library, you're going to see different content
[00:17:15.719]
because yours is going to be filtered differently.
[00:17:19.818]
But now I can click into any of these. So I know I mentioned
[00:17:21.858]
lesson plans before
[00:17:23.989]
I can click in. And now I can see all of the lesson
[00:17:26.219]
plans. I have related to
[00:17:28.309]
the resources that I currently have access to
[00:17:31.219]
and I can easily click into any of these. Now,
[00:17:34.059]
this one is a DB Q project about the
[00:17:36.088]
American revolution using gal in context
[00:17:38.180]
high school and I can
[00:17:40.279]
download this content right here using my download
[00:17:42.489]
button or I can print it out.
[00:17:46.640]
Now, going back to my training center drop down,
[00:17:48.828]
I can also browse by product. So
[00:17:50.910]
this is helpful if you want to take a look at
[00:17:53.338]
everything we have related to
[00:17:55.568]
um
[00:17:56.549]
Children library. If you're a public library
[00:17:58.930]
and you're looking for material, training,
[00:18:00.949]
materials for Children library, you can choose to browse
[00:18:03.209]
by product and do it that way.
[00:18:06.309]
But let's click into another in context resource
[00:18:08.769]
just because they're pretty popular. A lot
[00:18:10.900]
of people have those. So let's click.
[00:18:12.939]
Let's say I want to see everything we have available for
[00:18:15.049]
Gale In Context: High School. I'm gonna start
[00:18:17.259]
a training program around Gale In Context:
[00:18:19.269]
high school and I just need all this stuff and I
[00:18:21.289]
don't want to see anything else when I click into
[00:18:23.539]
Gale In Context: High School. Now you're going to see those
[00:18:25.660]
different kind of organizational levels that I mentioned
[00:18:27.920]
before. So we're getting started is always
[00:18:30.130]
going to be at the top with our recorded one
[00:18:32.170]
on one webinar and our resource guide
[00:18:35.380]
underneath our train your staff materials.
[00:18:37.729]
So excuse me, we have
[00:18:39.739]
some professional development materials
[00:18:41.969]
training tool kits as well as a couple tip sheets.
[00:18:45.769]
Scrolling down our continue learning
[00:18:47.779]
section. Again, this is generally going to be
[00:18:49.838]
the largest section on all of our pages because
[00:18:51.969]
it's including all of the more advanced
[00:18:54.059]
information. You'll see. We have things like finding
[00:18:56.559]
level documents or finding statistics.
[00:18:58.769]
So getting a little bit more in depth in those
[00:19:00.910]
recorded webinars
[00:19:02.618]
finding primary sources, things like that.
[00:19:05.328]
And then right down here at the bottom
[00:19:07.640]
is going to be the fine lessons and activities
[00:19:09.809]
section. So anyone joining me
[00:19:11.838]
from that K 12 Arena, this is a nice
[00:19:13.880]
place to look, you're going to find activities
[00:19:16.140]
and lesson plans here.
[00:19:18.650]
And the difference is I will say between activities
[00:19:20.779]
and lesson plans, lesson plans have a fully built
[00:19:23.078]
out lesson plan template created.
[00:19:25.838]
So it's really something you could copy and paste
[00:19:28.000]
and even send over to admin as a fully
[00:19:30.150]
completed lesson plan.
[00:19:31.509]
while activities are just going to have maybe a
[00:19:33.529]
quick set of directions and then the activity.
[00:19:36.400]
So the difference is lesson plans are a little
[00:19:38.420]
bit more structured and a little bit more
[00:19:40.608]
developed
[00:19:45.799]
and back up to the training center here. Again, I mentioned
[00:19:48.118]
you can browse by K 12 subjects earlier.
[00:19:50.140]
So if you want just wanna take a look at maybe a social studies
[00:19:52.348]
content,
[00:19:53.309]
you can do that here.
[00:19:54.910]
We can also browse by tool which is just
[00:19:57.078]
kind of looking at some of the supplemental tools like
[00:19:59.209]
Gale pages that we have available.
[00:20:02.380]
We've pulled our video tutorials out separately.
[00:20:04.578]
Those are our really short videos that are
[00:20:06.680]
generally like 1 to 2 minutes.
[00:20:08.949]
We also have our upcoming webinars pulled out
[00:20:10.959]
separately and this is where you can register
[00:20:13.098]
for upcoming webinars as well. So this is updated
[00:20:15.289]
continuously with any new webinars that are scheduled,
[00:20:18.229]
you'll be able to register here. We have
[00:20:20.338]
all of our recorded webinars pulled forward in
[00:20:22.358]
a separate section as well. That is searchable.
[00:20:24.739]
You'll see you can narrow it down by product.
[00:20:27.059]
And you can also choose if you want to look at something new
[00:20:29.068]
or updated. And what I love is we have this
[00:20:31.199]
duration option here as well. So if
[00:20:33.400]
you just want like a quick bite of information, you
[00:20:35.539]
can narrow it down to a 15 minute webinar.
[00:20:37.588]
Um If you know, you want something more in depth,
[00:20:39.660]
you can, you know, choose to look at things
[00:20:41.670]
that are 60 minutes long that are really going to dive into
[00:20:43.979]
a topic.
[00:20:47.199]
Finally, on our training center again, we have
[00:20:49.289]
our content specific materials listed here
[00:20:54.000]
and we'll be able to click into any of these themes
[00:20:56.568]
and kind of take a look at what's going on here,
[00:20:59.098]
see what we've done in the past
[00:21:03.219]
and click into that content.
[00:21:07.108]
Now, moving forward from our training center,
[00:21:09.219]
we also have our marketing materials
[00:21:11.318]
here in this toolbar.
[00:21:14.930]
You'll see when I hover over marketing materials, I can
[00:21:16.979]
choose to browse by type, browse by
[00:21:19.088]
product or I can click into the product
[00:21:21.358]
update section which is going to take us to
[00:21:23.689]
the product updates blog. So if you want
[00:21:25.719]
to see what's new and improved in gale,
[00:21:27.858]
you can do that under the marketing materials section
[00:21:31.439]
and you'll see when I click into browse by type,
[00:21:33.519]
it looks very similar to the training center.
[00:21:35.949]
You'll see, I can just choose whatever type I'm interested in.
[00:21:38.358]
If I just wanna see flyers, I click
[00:21:40.459]
in here
[00:21:41.838]
and see the flyers related to my resources
[00:21:45.750]
and the browser product looks the same as well. I'll just
[00:21:47.779]
choose whatever product I want to take a look
[00:21:49.900]
at moving
[00:21:52.670]
forward from marketing materials is our technical support
[00:21:54.979]
section.
[00:21:55.959]
And here we've chosen to break out the
[00:21:58.059]
technical documents and the Fa Qs.
[00:22:00.969]
So our technical documents have this nice little tile
[00:22:03.410]
formatting, which I think is really handy
[00:22:06.068]
and it shows you the different types of documents, documents
[00:22:08.279]
we have available. So our accessibility
[00:22:10.568]
here, you'll see. We have two documents. This has
[00:22:12.750]
our full Gale VP directory. If you need
[00:22:14.838]
that, we also have information
[00:22:17.039]
on authentication. L MS if you need
[00:22:19.118]
some help with MARC records, Gale
[00:22:21.459]
admin, if you want to look at some information about usage,
[00:22:24.229]
all of that is found under the technical document
[00:22:26.519]
section here,
[00:22:28.630]
our FA Q looks just like
[00:22:30.729]
you would expect as a question and answer
[00:22:32.868]
here.
[00:22:33.828]
You'll see. We have tabs for general access
[00:22:36.430]
Neals and then gale admin in account
[00:22:38.670]
settings. So if you need to edit your account, you'll find
[00:22:40.858]
that under our technical support
[00:22:43.930]
and we also give information about database
[00:22:45.959]
status. So if something happens, you know, we're working
[00:22:48.269]
on fixing something, we'll let you know on the support site,
[00:22:50.640]
this is updated real time. So
[00:22:52.818]
if anything ever happens, we always let you know
[00:22:54.848]
here on the support site under technical support.
[00:22:58.890]
Next to the technical support option, we have
[00:23:01.059]
this nice tools drop down.
[00:23:03.098]
And again, the tools are kind of those supplemental
[00:23:05.789]
resources that you have access to for free
[00:23:07.959]
that are going to help you utilize your resources.
[00:23:10.170]
So let's jump to the tools home here.
[00:23:15.160]
You see, I can click into any of these. So if I want
[00:23:17.239]
to take a look at usage dashboard, I'll just
[00:23:19.250]
click into my usage dashboard tile. I
[00:23:21.500]
can sign in here and it's going to bump me over
[00:23:23.549]
in a new tab to the usage dashboard platform.
[00:23:27.900]
And I can click here to view the usage
[00:23:30.209]
dashboard training materials.
[00:23:32.588]
You'll see, we've got quite a few tip sheets, a
[00:23:34.750]
couple recorded webinars about
[00:23:37.049]
using the usage dashboard.
[00:23:40.250]
And finally, the last section is going to be
[00:23:42.269]
the connect with us section. So
[00:23:44.479]
whoever you need to access, whoever you need
[00:23:46.500]
to talk to, we have your information, their
[00:23:48.519]
information here.
[00:23:50.049]
Academic outreach is for anyone
[00:23:52.449]
working um in a higher ed institution
[00:23:54.939]
or an academic institution, everyone
[00:23:57.180]
has access to a customer success manager
[00:23:59.479]
as well. So K 12 and public libraries
[00:24:02.059]
if you don't know who your customer success manager
[00:24:04.130]
is, you can find that information here.
[00:24:06.358]
We also have find your rep. So if you need to contact
[00:24:08.750]
your sales representative for whatever reason
[00:24:10.989]
you don't know who that is, you can reach out right here
[00:24:13.150]
on this, find your rep section.
[00:24:15.059]
We have customer support here. So if you have
[00:24:17.150]
questions about you know, billing invoicing,
[00:24:19.650]
anything like that,
[00:24:20.818]
you can reach out to customer support directly from
[00:24:22.900]
our support site as well. And then the very
[00:24:25.029]
bottom, we have technical support. So if
[00:24:27.049]
you have a tech question, their information is
[00:24:29.189]
there for you as well.
[00:24:35.250]
Now, that's a brief overview of the support sites.
[00:24:37.598]
There's a lot of content found within
[00:24:39.799]
the site. So I definitely recommend if you can
[00:24:41.838]
maybe steal away 30 minutes of your time.
[00:24:44.358]
and just kind of dig in,
[00:24:45.930]
you know, and browse through different pathways, see
[00:24:48.039]
what sort of information that you can kind of pull
[00:24:50.309]
forward and share it with
[00:24:52.390]
your colleagues, you know, share it with your teachers
[00:24:54.420]
if you're in a school, share it with your staff members. If
[00:24:56.500]
you know you have different staff members,
[00:24:58.789]
you know, promoting your resources to different
[00:25:00.959]
audiences, let them know about the support
[00:25:03.170]
site because they most likely find
[00:25:05.150]
a lot of content that'll save them some
[00:25:07.259]
time when they're doing this stuff. They can just easily
[00:25:09.598]
find it, print it, download it, send
[00:25:11.939]
it electronically and they're good to go.
[00:25:15.160]
Now again, I haven't seen any questions come in, but
[00:25:17.309]
I do want to ask if we have any before.
[00:25:19.559]
I give some wrap up information.
[00:25:21.519]
If you have any questions for me about this session
[00:25:23.868]
or about the recording, you can
[00:25:25.880]
reach out. It's [email protected]
[00:25:27.910]
[00:25:29.459]
If you want to talk to your customer success manager
[00:25:31.769]
about best practices with the support site,
[00:25:33.959]
or maybe you want to dig in deeper to one of the support
[00:25:36.108]
site sections.
[00:25:37.739]
You can either reach out to them directly or you can send
[00:25:39.848]
an email to [email protected]
[00:25:41.979]
[00:25:43.500]
Again, your sales consultant. If you don't know who
[00:25:45.630]
that is. Support.gale.com/repfinder
[00:25:48.809]
is how you'll find their contact information.
[00:25:51.868]
And then technical support. I do always like to include
[00:25:54.019]
it on here just in case you have any tech related questions.
[00:25:56.479]
Their email is [email protected]
[00:25:58.529]
They'll be able to
[00:26:00.578]
answer any sort of tech question that you have.
[00:26:04.328]
And I also have a survey here that I would love for you
[00:26:06.400]
to take if you have time for it,
[00:26:08.479]
the QR is here for you to scan or you can just go to
[00:26:10.529]
bit.ly/galetrainingeval
[00:26:11.509]
and
[00:26:13.670]
you'll be pulled forward to that survey
[00:26:15.838]
as well. Again, I don't see any questions,
[00:26:18.449]
so I'll go ahead and end the session today. If you
[00:26:20.509]
think of questions after we're done for the day,
[00:26:22.759]
feel free to send me an email otherwise,
[00:26:25.049]
hopefully we will see you on future sessions.
[00:26:27.529]
Bye everyone.
Ok, again, welcome in everyone.
[00:00:07.929]
Today, we have another Gale 101 session.
[00:00:10.269]
This one is going to be looking at our support
[00:00:12.358]
site, which is support.gale.com.
[00:00:14.819]
My name is Amber Winters and I am a senior training
[00:00:17.250]
consultant here with Gale.
[00:00:19.728]
So today we're first going to kind of overview
[00:00:21.839]
the support site, what you can expect
[00:00:23.949]
what we built it for. Then we're going to take
[00:00:26.068]
a look at some of the different features and content
[00:00:28.269]
that are going to be available for you. We'll
[00:00:30.449]
spend a good amount of time actually in the platform
[00:00:32.750]
walking you through it. So you can see the best ways to
[00:00:34.759]
find different pieces of content to
[00:00:36.889]
make sure you can easily access whatever support
[00:00:38.929]
you need. And then at the end of the session,
[00:00:41.289]
we'll have some wrap up contact information.
[00:00:43.520]
We should have a little bit of time left over for questions,
[00:00:46.149]
but don't feel like you need to wait until the end of the session
[00:00:48.598]
for your questions. You can put those into the Q and
[00:00:50.658]
A at any time and I'll be able to answer
[00:00:52.679]
them. So
[00:00:55.139]
let's go ahead and get rolling. So support.gale.com
[00:00:57.630]
or the support site. I will probably use both
[00:00:59.770]
of those terms throughout the session. They're the same thing.
[00:01:02.179]
It's really our one stop shop for everything
[00:01:05.049]
gale support.
[00:01:06.930]
So anything you need to kind of help you
[00:01:09.049]
best utilize and leverage your resources
[00:01:11.120]
in your learning community, we've included
[00:01:13.168]
here on the support site. So that includes product
[00:01:15.528]
support. If you're looking for your direct
[00:01:17.730]
URL S, maybe you need to add an icon onto
[00:01:19.930]
your websites. If you need your mark
[00:01:22.069]
records, if you want to look at title lists, those
[00:01:24.198]
are all going to be on the support sites. So
[00:01:26.379]
kind of the initial setup content
[00:01:28.489]
you'll find under our product support.
[00:01:30.668]
This is also where we have our training center.
[00:01:32.989]
So all of our free on demand materials
[00:01:35.480]
including things like the webinar that you're on today
[00:01:37.939]
tutorials for K 12
[00:01:40.058]
schools, you'll find lesson plans and activities. We have
[00:01:42.198]
tip sheets, resource guides. Any
[00:01:44.588]
sort of training is going to be found in the
[00:01:46.620]
training center on the support site.
[00:01:49.120]
We also have a full marketing materials
[00:01:51.250]
section. So if you need to get this information
[00:01:53.290]
out to your learning community, you'll find
[00:01:55.400]
that information within the marketing materials
[00:01:57.980]
area. So things like flyers
[00:02:00.409]
bookmarks. If you prefer to market
[00:02:02.668]
electronically, you'll find things like social media
[00:02:04.808]
posts and blog and email templates
[00:02:07.019]
all under the marketing materials section.
[00:02:10.179]
And this is also where we house our technical
[00:02:12.250]
support. So we have contact
[00:02:14.379]
inform, contact information if you need to reach
[00:02:16.588]
out to technical support. But we also
[00:02:18.969]
have a huge kind of set of documents
[00:02:21.288]
and Q and A answers
[00:02:23.830]
that you're going to find for some of the more popular
[00:02:26.719]
technical support, things like authentication.
[00:02:28.849]
You know, if you want to change your password or set up IP authentication.
[00:02:31.819]
If you're working to get your resource into
[00:02:33.969]
your learning management system, we've got some great
[00:02:36.088]
information there as well.
[00:02:37.929]
Again, all of that found directly on our support
[00:02:40.338]
site. So I always recommend if you're
[00:02:42.389]
using Gale have the support site bookmarked.
[00:02:44.819]
Again, it's support.gale.com because
[00:02:47.258]
really whatever you're going to need, you're
[00:02:49.338]
most likely going to find it on the support site.
[00:02:52.679]
So let's talk about a couple of the key features.
[00:02:54.838]
The first one I want to mention that sometimes actually
[00:02:57.099]
skipped over when some people use the resource,
[00:02:59.349]
but I like to mention it is our location
[00:03:01.669]
ID sign in.
[00:03:03.199]
So your location ID is a unique identifier
[00:03:05.778]
that we use for you, for your learning community.
[00:03:07.889]
So if it's for your school, for your library,
[00:03:10.740]
for your academic institution, whatever it is,
[00:03:12.879]
you all have a location ID
[00:03:14.919]
that we use to identify you.
[00:03:17.219]
If you don't know what your location ID is,
[00:03:19.319]
you can actually find it on the support site homepage
[00:03:22.008]
with this little blue find your location
[00:03:24.080]
button and we'll be able to give you that
[00:03:26.129]
information. But
[00:03:27.368]
when you choose to sign in with your location
[00:03:29.569]
ID on the support site, we really tailor
[00:03:31.758]
your experience because each of your location
[00:03:34.199]
I DS is tagged with what
[00:03:36.439]
type of institution you are. So if you're a K 12
[00:03:38.479]
school, if you're a public library, if you're
[00:03:40.569]
an academic institution,
[00:03:42.349]
we know that when you put in your location
[00:03:44.500]
ID, and we tailor what content you
[00:03:46.508]
see. So you're only seeing things that are relevant
[00:03:48.558]
to you. You know, if you're in a public library,
[00:03:50.569]
you may not be interested in seeing some of the
[00:03:52.740]
materials made for academic
[00:03:54.750]
institutions because they may not be applicable
[00:03:56.939]
for your current situation.
[00:03:59.659]
And we also limit your experience to only
[00:04:01.689]
the resources that you have. So
[00:04:03.819]
you can actually navigate the entire support
[00:04:06.149]
site top to bottom without
[00:04:08.210]
signing and using your location ID.
[00:04:10.258]
But when you do that, you actually see every material
[00:04:12.659]
we have for every gale resource available.
[00:04:14.949]
So it's
[00:04:15.838]
um it can be overwhelming to have all of those
[00:04:18.079]
resources kind of sitting there staring
[00:04:20.170]
at you, especially if you only subscribe to,
[00:04:22.559]
you know, two or three of our resources. Sometimes
[00:04:24.980]
it's easier to have that narrowed down. So you're only
[00:04:27.250]
seeing that content. So I always
[00:04:29.319]
recommend if you're using the support site,
[00:04:32.088]
enter your location ID again, if
[00:04:34.220]
you don't know what it is, you just hit that blue,
[00:04:36.309]
find your location button right there on the home page
[00:04:39.119]
and you'll be able to enter it in and you'll be ready to go.
[00:04:43.358]
Another great feature I want to mention is right
[00:04:45.480]
at the top of the page in the banner here. So what we've
[00:04:47.569]
done is we've pulled out the the different
[00:04:49.939]
support types all into their own
[00:04:51.949]
tabs. So this kind
[00:04:54.019]
of toolbar here at the top of the page
[00:04:56.069]
will take you to every section of the support
[00:04:58.119]
site. You won't have to go digging into weird places.
[00:05:00.920]
Um The like I mentioned on a couple
[00:05:03.108]
of screens back, our product support,
[00:05:05.350]
training center, marketing materials, tech
[00:05:07.500]
support. We also have a tool section
[00:05:09.639]
that will link you to some gale tools.
[00:05:11.759]
We'll take a look at it a little bit later and to connect
[00:05:14.069]
with us are all found right here on this home page.
[00:05:16.350]
So it's a nice kind of landing point.
[00:05:18.509]
You'll be able to get to anything you need to right here
[00:05:20.709]
from this home page right here from this drop down up top
[00:05:22.879]
here. Another
[00:05:26.230]
key feature that's a little bit newer that I like
[00:05:28.449]
to point out. This is specific for K
[00:05:30.559]
12 educators, professionals
[00:05:33.178]
who are on the line is our browse by K
[00:05:35.220]
12 subjects section which is found under
[00:05:37.399]
our training center. This is especially
[00:05:39.850]
handy if I have any librarians on the line who
[00:05:42.088]
are directing teachers to the support
[00:05:44.209]
site, maybe to look for premade lesson
[00:05:46.329]
plans or activities,
[00:05:47.920]
they can actually browse by K 12 subjects
[00:05:50.269]
here and they can take a look at
[00:05:52.369]
the different subjects we have available. You'll see, it shows
[00:05:54.528]
how many results we have.
[00:05:56.269]
So it's really kind of tailoring to what they're looking
[00:05:58.548]
at. So they'll be able to just see, maybe they just want
[00:06:00.660]
to see all of the social studies supplemental
[00:06:03.160]
materials we have created, they can do that by
[00:06:05.528]
using this browse by K 12 subjects.
[00:06:10.790]
Another feature found under our training center
[00:06:13.108]
that I want to point out because sometimes it is skipped
[00:06:15.259]
and I think it's a really beneficial
[00:06:17.379]
section is our content specific
[00:06:19.819]
training materials. So what we do
[00:06:21.858]
for quite a few different observances and holidays
[00:06:24.209]
and things like that celebrations is
[00:06:26.358]
we make featured themes and featured content
[00:06:28.988]
for those. So you'll see, I've pulled up
[00:06:31.298]
on this left hand side here. What
[00:06:33.350]
that looks like when you click into the section, you'll see we
[00:06:35.420]
have information for
[00:06:36.949]
inventors month, mental health awareness.
[00:06:39.738]
Um If you look down further here, you can
[00:06:41.798]
look by month here national reading
[00:06:44.119]
Month, Arab American Heritage Month.
[00:06:46.540]
so we make these different collections
[00:06:48.639]
for some of the different observances.
[00:06:51.189]
You see when we click into those, you'll see all the different
[00:06:53.420]
bits of content we make here. So this is really great
[00:06:55.480]
if you have something going on in your library.
[00:06:57.750]
You know, we did something on book banning. So
[00:06:59.838]
if you're running some sort of programming around book banning,
[00:07:02.399]
you want to see what we have available. You'll
[00:07:04.559]
find that under our content specific materials
[00:07:06.678]
and a lot of times we'll have a kind of curated
[00:07:08.709]
list for you. You'll see it shows what resources
[00:07:10.949]
we're using
[00:07:12.338]
and you can click in and use any of those materials
[00:07:14.428]
that we have created.
[00:07:16.149]
Again, this is another feature found under the
[00:07:18.189]
training center that we'll take a look at in a little
[00:07:20.278]
bit. So
[00:07:23.238]
one final key feature that I like to point
[00:07:25.350]
out is our tools section which again
[00:07:27.608]
is on our kind of tool bar up top here,
[00:07:29.988]
just listed as tools.
[00:07:31.980]
And this is giving you direct links to some
[00:07:34.040]
of the supplemental resources that
[00:07:36.079]
we offer you to help you kind of
[00:07:38.129]
engage with your resources and
[00:07:40.160]
get your resources out to your patrons. So
[00:07:42.358]
you'll have access to the access my library
[00:07:44.809]
app also to gail pages.
[00:07:47.199]
So if you're a Gill page user, I know a lot of times
[00:07:49.278]
that's in the K 12 field are, are
[00:07:51.600]
Gale Pages users, you
[00:07:53.660]
can access Gale Pages from the support site.
[00:07:56.119]
You also have a link to your usage dashboard
[00:07:58.309]
here, which is a really important link to
[00:08:00.369]
have. And it's a really simple way to click over
[00:08:02.798]
to check your usage to see how your
[00:08:04.809]
learning community is doing with your resources.
[00:08:07.220]
And we also linked to gale admin from here as well.
[00:08:10.459]
So what I prefer to do
[00:08:12.959]
instead of bookmarking each of these pages
[00:08:14.970]
individually. You know, you're using Gale Edmund
[00:08:17.139]
to adjust your accessibility or your
[00:08:19.399]
authentication features. You're also using
[00:08:21.619]
usage dashboard to check your usage and then you're
[00:08:23.649]
also using Gale Pages. instead
[00:08:25.709]
of having all of those, you know, bookmarked separately,
[00:08:28.379]
you can bookmark this tools page and
[00:08:30.649]
now you boom, have access to all of these tools
[00:08:32.908]
and you only have one bookmark to
[00:08:34.928]
look at and to remember
[00:08:38.428]
and moving forward from our features. I do just
[00:08:40.577]
briefly want to go over the content that you'll find
[00:08:43.058]
in this resource and we'll dig deeper into the content
[00:08:45.359]
once we are actually clicking through. But
[00:08:47.609]
under training materials, we've actually organized
[00:08:50.018]
our content types into four
[00:08:52.178]
different sections.
[00:08:53.717]
The first being getting started. So
[00:08:56.138]
if you are new to a resource or maybe
[00:08:58.249]
you have a teacher or a staff member
[00:09:00.308]
who's new to the resource and you need to just kind of
[00:09:03.119]
get started engaging with it.
[00:09:05.168]
Our get started section is going to have
[00:09:07.320]
resource guides as well as introductory webinars,
[00:09:09.759]
which are generally going to be the gale 101
[00:09:12.009]
webinars to kind of get you started.
[00:09:15.210]
Moving on from there, we have a train your staff
[00:09:17.440]
section. This is going to help you get
[00:09:19.529]
the word out to your staff. So we have fully
[00:09:21.820]
developed training tool kits that
[00:09:23.859]
you see pictured here that's going to
[00:09:25.928]
include different links to documents and materials
[00:09:28.538]
that could help you as you're presenting this information
[00:09:30.619]
to your staff,
[00:09:31.859]
we also have fully made training slide
[00:09:33.979]
decks, so you don't need to make your own. If
[00:09:36.000]
you're planning on introducing
[00:09:37.668]
Gale Business: Plan Builder to your
[00:09:39.759]
staff, we already have a slide deck
[00:09:41.820]
ready to go for you. You can download it, make
[00:09:44.109]
the edits you need, so it better fits your audience
[00:09:47.489]
and present. We want to make sure you don't have to kind of
[00:09:49.580]
re invent the wheel every time you need to make
[00:09:51.928]
a slide deck. So we have those on the support side
[00:09:54.019]
as well. And you also find quite a few different
[00:09:56.139]
best practice documents that are going to really make
[00:09:58.320]
sure that your staff understands
[00:10:00.460]
all of the kind of features and hidden
[00:10:02.558]
gems and things like that within our resources.
[00:10:05.989]
Moving forward from train your staff.
[00:10:08.219]
We also have a continued
[00:10:10.229]
learning section and this is really
[00:10:12.250]
the biggest section in the training materials
[00:10:14.440]
kind of content bucket. This is where
[00:10:16.450]
you're going to start learning more advanced bits of
[00:10:18.500]
information. So you're going to find recorded
[00:10:20.849]
webinars about more specific topics like
[00:10:23.219]
the science of reading or maybe
[00:10:25.379]
using your in context resources
[00:10:27.820]
for claim, evidence, reasoning, arguments,
[00:10:30.000]
and writing.
[00:10:31.548]
And you'll also find tip sheets, maybe about finding
[00:10:33.700]
specific content types, maybe about how
[00:10:35.869]
you best use the advanced search feature.
[00:10:38.440]
So more in depth and more specific
[00:10:40.779]
bits of content, we also have all of
[00:10:42.849]
our shorter tutorials loaded up here as well.
[00:10:45.619]
And those tutorials are usually about one
[00:10:47.729]
minute, two minutes. So they're nice little bite
[00:10:49.820]
size bits of information that are good to take a look
[00:10:51.969]
at. And
[00:10:54.149]
finally we have a fine lessons and activities
[00:10:56.690]
section. So this, um, a lot of
[00:10:58.710]
times is kind of tailored to the K 12 Arena.
[00:11:01.369]
We also have some great stuff that are helpful for
[00:11:03.529]
public libraries who have different programming going.
[00:11:05.889]
But under this section, you'll find fully
[00:11:08.029]
made lesson plans, scavenger hunts. We
[00:11:10.149]
have things like trading cards, graphic organizers,
[00:11:12.769]
escape rooms, as well as some different
[00:11:15.109]
activity templates.
[00:11:16.859]
So if you're looking for a way to get gail
[00:11:18.918]
into the classroom, as opposed to just
[00:11:20.950]
kind of hanging out in your library, you know, you want to get teachers
[00:11:23.389]
and students more engaged.
[00:11:25.288]
I recommend taking a look at this fine lessons
[00:11:27.389]
and activities section because most likely you're going to
[00:11:29.489]
find something that, you know, you can hand out to
[00:11:31.548]
your teachers. It's done, it's ready to go.
[00:11:33.629]
They don't have to pay for it, they don't have to search for
[00:11:35.729]
it. It's right there in front of them.
[00:11:37.500]
[00:11:38.440]
So that's under the fine lessons and activities section
[00:11:40.808]
and we'll take a look at that quickly
[00:11:44.109]
under our marketing materials section, we
[00:11:46.139]
have, I like to break it up into two different categories.
[00:11:49.099]
So we have some premade electronic materials
[00:11:51.340]
available. So
[00:11:53.450]
you'll have those that you can pop into your social
[00:11:55.558]
media we also have web banners if you want to
[00:11:57.639]
promote on your actual website.
[00:12:00.320]
And we also have print materials. So if
[00:12:02.340]
you want a fire or a postcard or a bookmark,
[00:12:05.080]
you'll find those on those reports. It as well. You can easily
[00:12:07.440]
just download and print them out so you
[00:12:09.460]
can save them to your computer. So you don't have to go back
[00:12:11.570]
looking for them again. They're just ready to
[00:12:13.580]
go right on your computer for you.
[00:12:15.918]
Now, I want to actually click through the resource so
[00:12:17.928]
we can all kind of see where to find this
[00:12:19.950]
stuff to make sure everyone's ready to go. Um
[00:12:22.250]
I haven't seen any questions pop up, but
[00:12:24.418]
while I'm switching over, does anyone have any
[00:12:26.479]
questions here?
[00:12:28.869]
Ok. I don't see any. So
[00:12:31.619]
let's go ahead and get started. So this is the support
[00:12:33.629]
site again at support.gale.com.
[00:12:36.070]
And as I mentioned is the best practice. I always
[00:12:38.250]
recommend signing it. So that is going to appear
[00:12:40.369]
right here
[00:12:41.359]
in the middle of the page again. If you don't
[00:12:43.428]
know your location ID, you'll hit find your location
[00:12:45.469]
and enter your information.
[00:12:46.899]
I am actually going to use my personal location
[00:12:49.168]
ID today, which was just a winters
[00:12:51.489]
and I'll just give it a quick second to load here. But once
[00:12:53.750]
I sign into this, there we go.
[00:12:55.548]
Now this is going to be tailored to me. So once
[00:12:57.649]
I start to click through, I'm only going to see materials
[00:13:00.359]
related to the resources that I have
[00:13:02.590]
kind of loaded onto my account, you could say.
[00:13:04.609]
So the resources that I currently subscribe to
[00:13:07.509]
and once you sign in with your LOCA location
[00:13:09.590]
ID will also mention on this right hand
[00:13:11.779]
side here, you're actually going to see
[00:13:13.859]
your contact information for your customer
[00:13:15.979]
success manager and it looks like we have a quick
[00:13:18.308]
question here. Um I'm a small public
[00:13:20.509]
volunteer based library. Is there only one login
[00:13:22.519]
per site or can I have my own login? Um
[00:13:24.619]
So Susan, there's only one location ID
[00:13:26.859]
per account or per site. So,
[00:13:29.070]
um so your library will have
[00:13:31.168]
one location ID again, if you don't know what
[00:13:33.269]
it is, you can use that find your location um
[00:13:35.729]
option. But every location has
[00:13:37.940]
just the one location ID as an identifier.
[00:13:40.928]
Ok. And again, everyone, please let me know if
[00:13:42.989]
my speaker starts to go out again
[00:13:45.139]
and I will try to fix it again. But
[00:13:47.298]
hopefully we don't have any more issues moving
[00:13:49.408]
forward here. Ok. So again, I'm
[00:13:51.489]
signed in now to the support site. You'll see
[00:13:53.500]
this shows my name for you guys. It'll show
[00:13:55.649]
your library name or your school name,
[00:13:57.989]
whatever is attached to your account.
[00:14:00.158]
Mine just looks a little bit different because I'm an
[00:14:02.190]
internal user and not kind
[00:14:04.469]
of a customer user.
[00:14:06.349]
But let's take a look at how we can find all of this great
[00:14:08.418]
content. So again, the first tab available
[00:14:10.750]
at the top of the page here is going
[00:14:12.759]
to be our product support. You'll see when I drop
[00:14:14.940]
down, it shows you all of the different product materials
[00:14:17.418]
that you may need access to.
[00:14:19.389]
So if you want to browse the ebooks, you currently have
[00:14:21.460]
access to or if you want to take a look at
[00:14:23.548]
icons or direct URL S,
[00:14:25.269]
you can do all of that here. This is also where V
[00:14:27.349]
pats are located
[00:14:29.500]
or I can choose to browse my products so
[00:14:31.750]
I can do that here. And this is what I have access
[00:14:33.989]
to yours will look different. Of course, depending on your
[00:14:36.139]
collection.
[00:14:37.210]
It could be a long list like this. It could be two or
[00:14:39.219]
three. But if you're signing with your location, you're
[00:14:41.330]
only seeing what you have access to. Let's click
[00:14:43.479]
into one though.
[00:14:44.729]
Um We'll click into gal and context elementary
[00:14:47.308]
today. So when I click
[00:14:49.548]
into a product now you'll see it's giving me my
[00:14:51.629]
direct link and I will say if you're not
[00:14:53.928]
signed in with your location ID, we can't give
[00:14:55.989]
you the direct URL
[00:14:57.719]
who you are.
[00:14:59.119]
But if you're signed up with your location, IED, you'll
[00:15:01.269]
have your direct URL. We have a quick
[00:15:03.279]
description, maybe if you want to put that on a website
[00:15:05.450]
or send it out in a social media post,
[00:15:08.428]
we also have your database icon listed here
[00:15:10.658]
as well. We have a few different options here. If you need
[00:15:12.869]
a thumbnail version, we have that
[00:15:15.668]
we have different icons for apps
[00:15:17.979]
and we also have hires icon and a web
[00:15:20.090]
icon here.
[00:15:22.109]
And then on the right side of this page here, you
[00:15:24.119]
could also click directly into either the training
[00:15:26.489]
or the marketing materials related to this resource.
[00:15:29.000]
So if you go into these materials
[00:15:31.058]
through this way, you're only going to see content
[00:15:33.178]
related to gale and context elementary,
[00:15:35.658]
even if you have access to other resources,
[00:15:38.178]
since you're coming in through this way, it's automatically
[00:15:40.700]
limiting what you see to this one resource.
[00:15:46.820]
Now, moving on from our product support section,
[00:15:48.849]
we also have here our training center
[00:15:51.859]
in the training centers. We're going to find really
[00:15:53.899]
anything you need to learn how to
[00:15:55.918]
use the resources, to teach other people how to use their
[00:15:58.009]
resources and to engage with your
[00:16:00.090]
resources. So again, you'll see we break
[00:16:02.340]
it down different ways for you to browse
[00:16:04.590]
to make it as simple as possible. So
[00:16:06.769]
the first option is to browse by type.
[00:16:09.038]
This is going to be helpful if you are on the
[00:16:11.058]
support site, you know, you want a
[00:16:12.830]
lesson plan, that's what you want.
[00:16:15.019]
You don't care what resource the lesson plan is from.
[00:16:17.168]
You just want to see the lesson plans we have available,
[00:16:20.190]
we click the browse by type.
[00:16:23.259]
Boom. I can just look at all of my lesson plants
[00:16:27.580]
and I will mention here while we're in the training center.
[00:16:30.168]
If you decided not to sign in with your location
[00:16:32.570]
ID, this little drop down
[00:16:34.710]
here and this blue bar is going to say,
[00:16:36.729]
view all materials.
[00:16:40.190]
If you did sign in with your location ID, this is already
[00:16:42.418]
going to be filled with the appropriate option
[00:16:45.139]
here. So if you're a school, a public library or if you're
[00:16:47.210]
in higher education,
[00:16:48.750]
so you can choose this manually. So I'm
[00:16:50.869]
just going to put in school here. So
[00:16:53.099]
if you don't sign in with your location ID,
[00:16:55.109]
but you do only want to see school content, you
[00:16:57.259]
can change, change that in the training center.
[00:17:00.090]
But again, I always recommend just using your
[00:17:02.129]
location ID,
[00:17:04.559]
but now I have it set the school materials. So
[00:17:06.650]
as I click through, I'm only going to see school
[00:17:08.729]
material content. Anyone calling
[00:17:10.969]
in from an academic institution or
[00:17:13.098]
a public library, you're going to see different content
[00:17:15.719]
because yours is going to be filtered differently.
[00:17:19.818]
But now I can click into any of these. So I know I mentioned
[00:17:21.858]
lesson plans before
[00:17:23.989]
I can click in. And now I can see all of the lesson
[00:17:26.219]
plans. I have related to
[00:17:28.309]
the resources that I currently have access to
[00:17:31.219]
and I can easily click into any of these. Now,
[00:17:34.059]
this one is a DB Q project about the
[00:17:36.088]
American revolution using gal in context
[00:17:38.180]
high school and I can
[00:17:40.279]
download this content right here using my download
[00:17:42.489]
button or I can print it out.
[00:17:46.640]
Now, going back to my training center drop down,
[00:17:48.828]
I can also browse by product. So
[00:17:50.910]
this is helpful if you want to take a look at
[00:17:53.338]
everything we have related to
[00:17:55.568]
um
[00:17:56.549]
Children library. If you're a public library
[00:17:58.930]
and you're looking for material, training,
[00:18:00.949]
materials for Children library, you can choose to browse
[00:18:03.209]
by product and do it that way.
[00:18:06.309]
But let's click into another in context resource
[00:18:08.769]
just because they're pretty popular. A lot
[00:18:10.900]
of people have those. So let's click.
[00:18:12.939]
Let's say I want to see everything we have available for
[00:18:15.049]
Gale In Context: High School. I'm gonna start
[00:18:17.259]
a training program around Gale In Context:
[00:18:19.269]
high school and I just need all this stuff and I
[00:18:21.289]
don't want to see anything else when I click into
[00:18:23.539]
Gale In Context: High School. Now you're going to see those
[00:18:25.660]
different kind of organizational levels that I mentioned
[00:18:27.920]
before. So we're getting started is always
[00:18:30.130]
going to be at the top with our recorded one
[00:18:32.170]
on one webinar and our resource guide
[00:18:35.380]
underneath our train your staff materials.
[00:18:37.729]
So excuse me, we have
[00:18:39.739]
some professional development materials
[00:18:41.969]
training tool kits as well as a couple tip sheets.
[00:18:45.769]
Scrolling down our continue learning
[00:18:47.779]
section. Again, this is generally going to be
[00:18:49.838]
the largest section on all of our pages because
[00:18:51.969]
it's including all of the more advanced
[00:18:54.059]
information. You'll see. We have things like finding
[00:18:56.559]
level documents or finding statistics.
[00:18:58.769]
So getting a little bit more in depth in those
[00:19:00.910]
recorded webinars
[00:19:02.618]
finding primary sources, things like that.
[00:19:05.328]
And then right down here at the bottom
[00:19:07.640]
is going to be the fine lessons and activities
[00:19:09.809]
section. So anyone joining me
[00:19:11.838]
from that K 12 Arena, this is a nice
[00:19:13.880]
place to look, you're going to find activities
[00:19:16.140]
and lesson plans here.
[00:19:18.650]
And the difference is I will say between activities
[00:19:20.779]
and lesson plans, lesson plans have a fully built
[00:19:23.078]
out lesson plan template created.
[00:19:25.838]
So it's really something you could copy and paste
[00:19:28.000]
and even send over to admin as a fully
[00:19:30.150]
completed lesson plan.
[00:19:31.509]
while activities are just going to have maybe a
[00:19:33.529]
quick set of directions and then the activity.
[00:19:36.400]
So the difference is lesson plans are a little
[00:19:38.420]
bit more structured and a little bit more
[00:19:40.608]
developed
[00:19:45.799]
and back up to the training center here. Again, I mentioned
[00:19:48.118]
you can browse by K 12 subjects earlier.
[00:19:50.140]
So if you want just wanna take a look at maybe a social studies
[00:19:52.348]
content,
[00:19:53.309]
you can do that here.
[00:19:54.910]
We can also browse by tool which is just
[00:19:57.078]
kind of looking at some of the supplemental tools like
[00:19:59.209]
Gale pages that we have available.
[00:20:02.380]
We've pulled our video tutorials out separately.
[00:20:04.578]
Those are our really short videos that are
[00:20:06.680]
generally like 1 to 2 minutes.
[00:20:08.949]
We also have our upcoming webinars pulled out
[00:20:10.959]
separately and this is where you can register
[00:20:13.098]
for upcoming webinars as well. So this is updated
[00:20:15.289]
continuously with any new webinars that are scheduled,
[00:20:18.229]
you'll be able to register here. We have
[00:20:20.338]
all of our recorded webinars pulled forward in
[00:20:22.358]
a separate section as well. That is searchable.
[00:20:24.739]
You'll see you can narrow it down by product.
[00:20:27.059]
And you can also choose if you want to look at something new
[00:20:29.068]
or updated. And what I love is we have this
[00:20:31.199]
duration option here as well. So if
[00:20:33.400]
you just want like a quick bite of information, you
[00:20:35.539]
can narrow it down to a 15 minute webinar.
[00:20:37.588]
Um If you know, you want something more in depth,
[00:20:39.660]
you can, you know, choose to look at things
[00:20:41.670]
that are 60 minutes long that are really going to dive into
[00:20:43.979]
a topic.
[00:20:47.199]
Finally, on our training center again, we have
[00:20:49.289]
our content specific materials listed here
[00:20:54.000]
and we'll be able to click into any of these themes
[00:20:56.568]
and kind of take a look at what's going on here,
[00:20:59.098]
see what we've done in the past
[00:21:03.219]
and click into that content.
[00:21:07.108]
Now, moving forward from our training center,
[00:21:09.219]
we also have our marketing materials
[00:21:11.318]
here in this toolbar.
[00:21:14.930]
You'll see when I hover over marketing materials, I can
[00:21:16.979]
choose to browse by type, browse by
[00:21:19.088]
product or I can click into the product
[00:21:21.358]
update section which is going to take us to
[00:21:23.689]
the product updates blog. So if you want
[00:21:25.719]
to see what's new and improved in gale,
[00:21:27.858]
you can do that under the marketing materials section
[00:21:31.439]
and you'll see when I click into browse by type,
[00:21:33.519]
it looks very similar to the training center.
[00:21:35.949]
You'll see, I can just choose whatever type I'm interested in.
[00:21:38.358]
If I just wanna see flyers, I click
[00:21:40.459]
in here
[00:21:41.838]
and see the flyers related to my resources
[00:21:45.750]
and the browser product looks the same as well. I'll just
[00:21:47.779]
choose whatever product I want to take a look
[00:21:49.900]
at moving
[00:21:52.670]
forward from marketing materials is our technical support
[00:21:54.979]
section.
[00:21:55.959]
And here we've chosen to break out the
[00:21:58.059]
technical documents and the Fa Qs.
[00:22:00.969]
So our technical documents have this nice little tile
[00:22:03.410]
formatting, which I think is really handy
[00:22:06.068]
and it shows you the different types of documents, documents
[00:22:08.279]
we have available. So our accessibility
[00:22:10.568]
here, you'll see. We have two documents. This has
[00:22:12.750]
our full Gale VP directory. If you need
[00:22:14.838]
that, we also have information
[00:22:17.039]
on authentication. L MS if you need
[00:22:19.118]
some help with MARC records, Gale
[00:22:21.459]
admin, if you want to look at some information about usage,
[00:22:24.229]
all of that is found under the technical document
[00:22:26.519]
section here,
[00:22:28.630]
our FA Q looks just like
[00:22:30.729]
you would expect as a question and answer
[00:22:32.868]
here.
[00:22:33.828]
You'll see. We have tabs for general access
[00:22:36.430]
Neals and then gale admin in account
[00:22:38.670]
settings. So if you need to edit your account, you'll find
[00:22:40.858]
that under our technical support
[00:22:43.930]
and we also give information about database
[00:22:45.959]
status. So if something happens, you know, we're working
[00:22:48.269]
on fixing something, we'll let you know on the support site,
[00:22:50.640]
this is updated real time. So
[00:22:52.818]
if anything ever happens, we always let you know
[00:22:54.848]
here on the support site under technical support.
[00:22:58.890]
Next to the technical support option, we have
[00:23:01.059]
this nice tools drop down.
[00:23:03.098]
And again, the tools are kind of those supplemental
[00:23:05.789]
resources that you have access to for free
[00:23:07.959]
that are going to help you utilize your resources.
[00:23:10.170]
So let's jump to the tools home here.
[00:23:15.160]
You see, I can click into any of these. So if I want
[00:23:17.239]
to take a look at usage dashboard, I'll just
[00:23:19.250]
click into my usage dashboard tile. I
[00:23:21.500]
can sign in here and it's going to bump me over
[00:23:23.549]
in a new tab to the usage dashboard platform.
[00:23:27.900]
And I can click here to view the usage
[00:23:30.209]
dashboard training materials.
[00:23:32.588]
You'll see, we've got quite a few tip sheets, a
[00:23:34.750]
couple recorded webinars about
[00:23:37.049]
using the usage dashboard.
[00:23:40.250]
And finally, the last section is going to be
[00:23:42.269]
the connect with us section. So
[00:23:44.479]
whoever you need to access, whoever you need
[00:23:46.500]
to talk to, we have your information, their
[00:23:48.519]
information here.
[00:23:50.049]
Academic outreach is for anyone
[00:23:52.449]
working um in a higher ed institution
[00:23:54.939]
or an academic institution, everyone
[00:23:57.180]
has access to a customer success manager
[00:23:59.479]
as well. So K 12 and public libraries
[00:24:02.059]
if you don't know who your customer success manager
[00:24:04.130]
is, you can find that information here.
[00:24:06.358]
We also have find your rep. So if you need to contact
[00:24:08.750]
your sales representative for whatever reason
[00:24:10.989]
you don't know who that is, you can reach out right here
[00:24:13.150]
on this, find your rep section.
[00:24:15.059]
We have customer support here. So if you have
[00:24:17.150]
questions about you know, billing invoicing,
[00:24:19.650]
anything like that,
[00:24:20.818]
you can reach out to customer support directly from
[00:24:22.900]
our support site as well. And then the very
[00:24:25.029]
bottom, we have technical support. So if
[00:24:27.049]
you have a tech question, their information is
[00:24:29.189]
there for you as well.
[00:24:35.250]
Now, that's a brief overview of the support sites.
[00:24:37.598]
There's a lot of content found within
[00:24:39.799]
the site. So I definitely recommend if you can
[00:24:41.838]
maybe steal away 30 minutes of your time.
[00:24:44.358]
and just kind of dig in,
[00:24:45.930]
you know, and browse through different pathways, see
[00:24:48.039]
what sort of information that you can kind of pull
[00:24:50.309]
forward and share it with
[00:24:52.390]
your colleagues, you know, share it with your teachers
[00:24:54.420]
if you're in a school, share it with your staff members. If
[00:24:56.500]
you know you have different staff members,
[00:24:58.789]
you know, promoting your resources to different
[00:25:00.959]
audiences, let them know about the support
[00:25:03.170]
site because they most likely find
[00:25:05.150]
a lot of content that'll save them some
[00:25:07.259]
time when they're doing this stuff. They can just easily
[00:25:09.598]
find it, print it, download it, send
[00:25:11.939]
it electronically and they're good to go.
[00:25:15.160]
Now again, I haven't seen any questions come in, but
[00:25:17.309]
I do want to ask if we have any before.
[00:25:19.559]
I give some wrap up information.
[00:25:21.519]
If you have any questions for me about this session
[00:25:23.868]
or about the recording, you can
[00:25:25.880]
reach out. It's [email protected]
[00:25:27.910]
[00:25:29.459]
If you want to talk to your customer success manager
[00:25:31.769]
about best practices with the support site,
[00:25:33.959]
or maybe you want to dig in deeper to one of the support
[00:25:36.108]
site sections.
[00:25:37.739]
You can either reach out to them directly or you can send
[00:25:39.848]
an email to [email protected]
[00:25:41.979]
[00:25:43.500]
Again, your sales consultant. If you don't know who
[00:25:45.630]
that is. Support.gale.com/repfinder
[00:25:48.809]
is how you'll find their contact information.
[00:25:51.868]
And then technical support. I do always like to include
[00:25:54.019]
it on here just in case you have any tech related questions.
[00:25:56.479]
Their email is [email protected]
[00:25:58.529]
They'll be able to
[00:26:00.578]
answer any sort of tech question that you have.
[00:26:04.328]
And I also have a survey here that I would love for you
[00:26:06.400]
to take if you have time for it,
[00:26:08.479]
the QR is here for you to scan or you can just go to
[00:26:10.529]
bit.ly/galetrainingeval
[00:26:11.509]
and
[00:26:13.670]
you'll be pulled forward to that survey
[00:26:15.838]
as well. Again, I don't see any questions,
[00:26:18.449]
so I'll go ahead and end the session today. If you
[00:26:20.509]
think of questions after we're done for the day,
[00:26:22.759]
feel free to send me an email otherwise,
[00:26:25.049]
hopefully we will see you on future sessions.
[00:26:27.529]
Bye everyone.