Duration: 30 Minutes
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Thank you again, everyone for being here today.
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We're in a train, the trainer live session.
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We're talking today about strategies
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for staff training for public
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libraries. So if I have anyone joining
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from a K 12 library or an academic
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library we would love for you to be
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here. But just as a warning, this is going to be a public
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library focused K 12 individuals.
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We do have a pre-recorded webinar focused
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on your staff,
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excuse me
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on our support site already. So
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again, feel free if you're a K 12
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individual to stay on the line, but this will be
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pretty public library focused.
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My name is Amber Winters and I will be your
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Gale training consultant for the day.
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Let's go ahead and get started. So our
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our agenda today first, I just want to talk about
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some training, best practices. So
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kind of what us trainers at gale do here
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to make sure that we can provide successful
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training. We're going to go over those,
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then we're going to go over all of the premade materials
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that we have created for you guys. What's
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great is we don't want you to reinvent the wheel. So
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we've made
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activities, professional development
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tools, prebuilt presentations,
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all that good stuff we've made that for you already
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and we have it on our support site. So we're going to take
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a look at that today to hopefully kind
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of propel you forward as you start to train your staff.
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And we should have time at the very end of the session
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for any questions you have, feel free
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to put your questions into the Q and A as we
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move forward. And I should be able to answer them,
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unless they start to get a little
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bit too burdensome and then we will wait to the end of the session.
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And I do have some quick contact information
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for you at the end of the session today as well.
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So let's go ahead and get started here. So the
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first thing I always want to mention is
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you should always run a needs assessment as
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you're planning on training for your staff. So I always
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like to consider who, what, when, where and
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why because you want to make sure you're hitting
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what staff actually needs because of course,
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everyone knows that your time is usually pretty
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limited. So first you want to think about who,
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how many people are you planning on having? your
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sessions are going to vary based on how many people
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you may not have, be able to have as collaborative
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a session. If you have 100 people attending
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versus smaller group of 10
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also consider their roles and their comfort
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level. You want to make sure you're not going too advanced
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for yourself, but also not too basic.
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You want to make this as impactful as possible,
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so be sure to hit them at whatever they're at level
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they're at if they are intermediate
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or advanced, maybe skip over a
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a brief summary session
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and go into something a little bit more specific that can kind
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of propel their ideas forward.
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And next you want to consider what, so what resource
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are you going to be talking about?
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And of course, that's going to vary substantially
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in the public library setting. If you're
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talking about a business resource or
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a career development resource or maybe resources
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for students coming in looking for homework help.
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So consider what resource you're actually going
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to be working with.
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If you're going to look at specific tools, make
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sure you have those pulled out and ready to
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go. Are you going to be looking
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at specific content or maybe different workflows,
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how your users are going to actually be able to
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access the contents? And
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are you going to maybe include activities or something like
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that? So make sure, you know, kind of
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a, a brief outline of what you want to cover
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as you're moving forward.
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The one when would be the best time of day
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for you. Of course, love to think about your staff for
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that. I do have professional development
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sessions that maybe you can work through. a
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big one we're talking about when is session
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link. So I'm going to go back
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to talking about business resources. Again. I know I just
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mentioned them but as an example,
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gill business demographics now is an amazing
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resource, but it's also a huge resource.
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So oftentimes having a session of
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30 minutes is not going to do it justice and
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won't be able to kind of get you through everything you want
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to get through. So make sure you know
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what resource you're tackling and you really
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tailor your session like for that resource
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may be better to use 45 minutes or an hour
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for that resource. But if you're working on maybe
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one of our Gale one file resources,
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that's a little bit more of a basic database
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search, a standard search that you're expecting
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that may be better suited for a shorter
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30 minute session or maybe even a, a brief
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tutorial kind of under 10 minutes. So
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always consider when
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where there's usually, you know, two different options,
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virtual or in person and then whatever
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branch you want to go to. So if I have individuals
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from kind of larger library systems,
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you always want to consider which branch is the easiest
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to get to for everyone. If
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the answer is none then you may want to consider
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a virtual training. Of course, everyone will be able
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to attend virtually.
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And then finally, the why is really
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what kind of brings everything together
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as you're planning your training? You always
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want to ground yourself in the why?
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So first off, what's the goal of this resource
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that you're training the staff on? Did you buy
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it for a particular demographic?
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Did you buy it for a particular program that
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you're running? Why do you have that resource
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for your patrons?
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Second,
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what is this training going to do for your attendees?
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So for your staff, what is this supposed to prepare
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them for? Is it preparing them for
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working with your patrons? Is it preparing
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them just for having the knowledge
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in the back of their minds? What exactly
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are they going to need to get out of this? And
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then by extension, how is this training
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going to benefit patrons? So
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of course, you're not training patrons directly,
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but how are you going to be
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able to kind of pull forward what you
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just trained your staff on to benefit
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your trainings directly?
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And we have a quick question here that I'm going to pop this up.
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Do you have a question? Will the training today also be helpful
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for librarians directly helping patrons use
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gall resources or just people
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who are planning trainings?
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So right now, this session is really kind
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of a train, the trainer. So we're focused on,
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you training your library staff
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as opposed to training patrons. Of
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course, a lot of these practices are going to be beneficial
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for your patrons if you're planning on, training
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them directly as well. But right now this is really focused
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on training the trainer or training your staff
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to work with your patrons.
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So let's go ahead and move forward now. So we'll keep
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ourselves grounded in the who, what, when, where and why
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specifically, we'll keep ourselves grounded
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in the why, why we're deciding to
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go forward with this session.
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So we're talking about the who best case
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attendance. I want you to consider of course,
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your subject focus staff. So your business
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librarians attending your business
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training, your youth
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librarians attending any sort of maybe gale
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in context, elementary training, your
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patron fa facing support staff, of
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course, but I also want to mention library
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partners. So if you're working with maybe
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different special interest groups, maybe
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a small business support group or something
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like that, you may want to consider inviting
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them to these trainings because
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they're going to be
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kind of trainers as well. They're going to be working with
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their, the individuals and their groups and their special
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special interest groups. So you can really think
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of them as trainers. So you want to have them
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fully understand the resources
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so they can direct their users
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to that correct place So definitely consider any
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library partners that you're already working with,
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consider inviting them to these training so they
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can get a better understanding and be prepared
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to work with your patrons outside
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of the library.
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So now we're talking about the what here? So the
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what is going to be, how you're walking
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through your training session? So it's going to be everything
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you're covering and how you're going to cover it.
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I put a quick note here, of course,
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some of your resources have pretty unique platforms
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again, kind of going back to business resources.
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If you have gale business demographics now
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or gale business plan builder, they are quite
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unique compared to some standard
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standard searching
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basic databases. So this may not
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work perfectly for you, but just a general
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flow that could be helpful as you're training your staff.
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It's going to start off in presentation sites
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just like today with just a nice
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surface level overview. So going over what's
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included, maybe a brief
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mention of the contents and
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here it is where you want to first mention
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your why. So again, not only are you grinding
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yourself in the why when you're developing this training,
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but start off with the y for your attendees
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as well. So you're grinding them as
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well. So as they're learning, they understand why they're
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learning and they're paying attention to little
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bits of information that could help them with whatever
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they're going to take this information over to
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from there, I suggest jump jumping
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right into the resource. So starting off at the resource
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home page for a nice platform
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orientation. So just walk through the home page.
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If there are different tools they have on that page,
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show those off. You know, if we're talking
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about maybe one of
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the one file resources you may want to show get
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link or you may want to show how to get
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into a publication search, something like that.
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just walk from that
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to orient your users to the platform.
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You may also want to point out any specific
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search functionalities that are on the home page,
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or browse functionalities as well.
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Once you've made your way through that, I suggest
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then talking about searching structure.
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So this will most likely still be on the home page
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of it and potentially in the advanced
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search as well. So go through how basic searching
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is going to work for your patrons take
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a look at the advanced search options. Again,
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your resources are most likely going to be pretty
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varied if we're talking about that public library
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situation. So take a look
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and make sure you understand the different options for
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your advanced searches because they can vary quite
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a bit between the resources but find
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those workflows and those benefits for patrons
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and bring those to your trainers.
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I also like to mention topic,
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my internet and all of our resources. But that's a great
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supplemental search support information
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that you're going to find in our one file
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resources or in our in context
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resources, some of our literature resources.
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So that's a great kind of supplemental
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tool. I suggest taking a look at as well.
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Then moving forward from there, you may want to take
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a look at how your patrons are going to be able
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to manipulate search results. So
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go over our different options for filtering
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how everything is organized. A lot of times you'll
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see in our resource, we have different
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content buckets. So our news
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reports are going to be pulled separately from our primary
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sources which are pulled separately from our images.
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So make sure they understand how that functions.
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So they can let patrons know how they can find
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exactly what they're looking for.
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And we also tag and create
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labels for a, a huge amount of
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our information. So point those
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tags out where they can find those tags, how
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they can limit to those tags to make it really simple
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to pull precise content to pull
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exactly what they need
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moving from there. This is kind of
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I like to think of the chunk
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of your session is going to be taking a look
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at all of these supporting tools that we have available
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and a lot of them are going to be at the article
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level. So you may want to click into a piece
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of content after you run a search.
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and you may want to take a look at highlights and notes
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and inflation tools. We have available
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our sharing tools like our Google and Microsoft integrations
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citations if they have students coming
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in for homework help. Our citation tool is going
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to be really helpful and
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our accessibility tools. So changing
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the font and the colors of our articles,
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having the articles read to them and things like
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that. So this will most likely again extend
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through the full resource. You're going to find different
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tools in different sections. But I definitely
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suggest clicking into an article and
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letting them see how that works.
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And if you are running a longer session,
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you might want to consider an activity. So some things
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that we've found success with here at Gale are
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things like scavenger hunts, escape rooms
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are pretty huge. We've had a lot
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of success with those, but group collaborations
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are great, especially if you're doing something virtually,
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you could have breakout rooms and things like that
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just to get everyone's mind kind of flowing
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instead of just sitting and listening, getting them actually
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involved in the content that they're going
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to be working with.
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Now, let's talk just briefly about when.
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So first, if you have P D time,
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that's already set aside, maybe
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at the end of the day, maybe you have staff
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kind of taking turns with some different professional
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development consider including
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your training in those sessions. It might be helpful
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to run through multiple sessions
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if you're targeting different groups or maybe
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if you stag your stagger your professional development
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kind of consider if you can squeeze it into
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that session,
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think about the day of the week as well.
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You see the most attendance and the most
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um collaboration and activity
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and sessions on Tuesdays and Thursdays.
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So if you can set a training for one of those two
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days, you may want to consider it,
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I would also consider time of the
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day. Generally after lunch is a little bit
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a little bit harder to keep attention
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from individuals. Of course, they're just getting back from lunch.
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So generally their attention isn't fully pulled
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forward. So consider Tuesdays and Thursdays
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and maybe before lunch or towards the end
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of the day, finally, make
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sure you consider the time of the year for your
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staff. A lot of times these
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introductions can be pretty overwhelming, especially
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if you're going through a larger resource. maybe
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Peterson's test and career prep
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or something like that.
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So make sure you choose a time that's not
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super busy. So you might want to avoid
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if your youth staff is working on summer
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reading pretty heavily, you may want to avoid
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that, working that time to review
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your resources. if it's back
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to school season and you have a lot of individuals
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coming and for homework help. Again, that's a busy
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time that you might just want to avoid. So,
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always consider what time
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of the year it is, what's going to work best for your
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staff. How are they going to best absorb
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the knowledge? Because of course, we don't want
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to overwhelm them more than they most likely already
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are.
[00:13:33.090]
And finally, the where, so of
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course, our two options are going to be in person
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and virtual. And I want to note here
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that pre pandemic in
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person was pretty much the default. You always
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wanted to go to an in person session.
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You know, that's gold standard, that's what you want to do.
[00:13:47.979]
But we found that virtual
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sessions can be just as impactful as in
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person. So even as we're kind of moving
[00:13:54.408]
forward out of the pandemic don't
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always default to in person just because
[00:13:59.330]
you can't always really evaluate
[00:14:01.427]
if in person is in fact going to be
[00:14:03.489]
better than a virtual option. So
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with in person, of course, you have to find
[00:14:07.619]
your best mutual sites, you have to think about
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drive time and parking. Are you going to have
[00:14:11.849]
a room large enough? You know, if I'm talking
[00:14:13.869]
to anyone from a large library system, are you going
[00:14:15.927]
to be able to fit everyone in whatever
[00:14:18.369]
room you choose? Are they going to be able to
[00:14:20.469]
access the content
[00:14:22.149]
while virtual? Of course, you can join
[00:14:24.210]
from anywhere you don't need to worry about space. So those
[00:14:26.460]
of you who do have that large library system,
[00:14:29.109]
or maybe just, you know, librarians
[00:14:31.379]
who kind of work different times, they can join
[00:14:33.408]
at any time from anywhere
[00:14:35.629]
in a virtual setting. They're also going to have access to
[00:14:37.778]
their personal tech and their personal supplies.
[00:14:40.177]
So if they have a nice setup at their desk
[00:14:42.349]
that they want to be able to use, it may be
[00:14:44.460]
beneficial for them to kind of be in their, their
[00:14:46.479]
native space. So they're really going to understand
[00:14:48.788]
how to utilize these resources, not going to be
[00:14:50.859]
worried about figuring out the tech
[00:14:52.918]
that you have available for them.
[00:14:55.557]
But of course, in person, generally, you're going to
[00:14:57.609]
have easier collaboration so they can turn
[00:14:59.729]
around and talk to the person behind them or
[00:15:01.830]
they can work in groups at tables that you've set
[00:15:03.869]
up and you do
[00:15:05.969]
have expanded activity options there
[00:15:08.019]
as well. So you can think of
[00:15:10.798]
against scavenger hunts or escape
[00:15:13.219]
rooms. A lot of times they're going to be easier in
[00:15:15.320]
person. You can also have your
[00:15:17.479]
team get up and move around the room
[00:15:19.509]
a little bit to kind of build that collaboration.
[00:15:22.418]
And we're talking about virtual that is limited
[00:15:24.599]
a little bit. So you kind of have to get more
[00:15:26.619]
creative. So utilizing breakout rooms
[00:15:28.820]
or discussion boards, or
[00:15:31.057]
maybe, you know, quizzing software, things
[00:15:33.369]
like that, you'll have to kind of utilize that and be a little
[00:15:35.519]
bit more creative to make sure you're
[00:15:37.820]
still having that collaboration that's really going to help
[00:15:40.009]
this content sink in.
[00:15:43.090]
Finally, in person. Of course, you have
[00:15:45.307]
the option for lunch and learn or other incentives,
[00:15:47.969]
you know, bring everyone together for breakfast.
[00:15:50.408]
You'll have that option in person
[00:15:52.649]
and of course, virtually, you're going to be need
[00:15:54.690]
to be a little bit more creative with incentives.
[00:15:56.769]
Of course, you're most likely not going
[00:15:58.859]
to be able to offer them a lunch without providing
[00:16:00.879]
them with gift cards or something like that.
[00:16:03.489]
But always consider each of these
[00:16:05.590]
different kind of
[00:16:07.950]
pieces of training as you're deciding how
[00:16:10.190]
you want to run it. And again, I suggest
[00:16:12.229]
don't always default in person. I agree
[00:16:14.408]
that a lot of times it is
[00:16:16.168]
really beneficial to be able to be face to
[00:16:18.177]
face with those individuals. But
[00:16:20.288]
forcing it can oftentimes lead to
[00:16:22.759]
a less productive training than if you were
[00:16:24.859]
to have run it virtually. So just be honest
[00:16:26.899]
with yourself and see which
[00:16:29.229]
would actually benefit your staff the most.
[00:16:31.750]
So if it is virtual, then go ahead and
[00:16:33.830]
dive right into that virtual, maybe a little
[00:16:35.918]
bit more work on your part to figure out that collaborative
[00:16:38.349]
piece. But if you can get the information
[00:16:40.408]
easier to your staff, I would
[00:16:42.427]
suggest doing it however you can.
[00:16:47.399]
So let's talk about what gale has for you we're
[00:16:49.418]
going to dive into our support site to actually look
[00:16:51.528]
at these resources. But I briefly want
[00:16:53.599]
to pull forward just a, a couple of the different
[00:16:55.677]
options. So for some of the resources
[00:16:58.000]
we do have pre created training slide
[00:17:00.460]
decks. So you don't have to build your own slides
[00:17:02.798]
if you don't want to. I've just pulled forward
[00:17:04.939]
a screenshot here for Gale presents
[00:17:07.180]
Peterson's career prep.
[00:17:09.347]
This one is specifically focused on the resume
[00:17:11.699]
tool. What we've done is we've pulled all
[00:17:13.739]
of this forward for you and you'll see we have notes
[00:17:15.959]
listed here.
[00:17:17.189]
So we're going to tell you exactly how to use
[00:17:19.327]
these slides if you need to enter in your
[00:17:21.750]
own information. So your library's information or your
[00:17:23.817]
contact information, we've
[00:17:25.949]
shown you exactly where to do that.
[00:17:27.989]
So this is really kind of a,
[00:17:30.038]
a grab and go feature. You'll be able to
[00:17:32.140]
really walk through, use these notes
[00:17:34.199]
if you want to or make it your own, you know, maybe
[00:17:36.259]
copy and paste a couple of these slides,
[00:17:38.269]
but not all of them, maybe hide some of the slides.
[00:17:41.028]
It's really up to you and it's free
[00:17:43.077]
and readily available for you to use.
[00:17:45.259]
We also have some different professional development
[00:17:47.617]
activities. So I have here just a, a blank
[00:17:49.959]
Bingo card that we've created. So
[00:17:52.058]
if you want to again, engage your
[00:17:54.160]
employees, this might be a good way to do it.
[00:17:56.337]
Go ahead and hand, hand them out a bingo
[00:17:58.930]
card. This one is actually fillable
[00:18:01.087]
so you can create the different tiles
[00:18:03.587]
if you already want to have it ready to go for
[00:18:05.769]
them. I don't know about you
[00:18:07.969]
all, but sometimes in professional development
[00:18:10.087]
sessions, we have
[00:18:12.439]
single cards already made that are a little bit
[00:18:14.617]
a
[00:18:16.798]
little bit less focused on the content.
[00:18:19.357]
You can have these bingo cards
[00:18:21.367]
already created to kind of pull
[00:18:23.759]
your audience's attention instead of
[00:18:25.808]
them making their own
[00:18:27.989]
hidden bingo cards, we'll call them.
[00:18:30.558]
We also have tip sheets premade
[00:18:32.670]
for all of your resources. So if
[00:18:34.910]
you're planning on maybe just holding a very, very quick
[00:18:37.189]
session, you don't have a lot of time, you
[00:18:39.538]
can supplement that with these tips sheets that they
[00:18:41.607]
can take forward with them. You'll see some
[00:18:43.719]
of them are a little bit more in depth than the others.
[00:18:45.910]
Here, you see this business insights.
[00:18:48.462]
One is pretty, pretty in depth while the scale
[00:18:50.653]
and context environmental studies is a little bit more
[00:18:52.722]
simple. So you'll find tip sheets
[00:18:54.775]
as well as longer resource guides for
[00:18:56.785]
really all of our resources.
[00:18:58.884]
So this is a nice supplement and this
[00:19:01.005]
is also great if you know, you're not going to be able
[00:19:03.104]
to have time to do a one
[00:19:05.295]
on one session if you need to
[00:19:07.324]
get some information out, but you're not going to be able to
[00:19:09.403]
talk to everyone for, you know, a few weeks
[00:19:11.482]
or a few months, send out these
[00:19:13.555]
tips sheets, they can be really helpful for you.
[00:19:17.048]
So let's go ahead and take a look at all of this material
[00:19:19.347]
on our support site. So our support
[00:19:21.630]
site is support.gale.com
[00:19:23.788]
to get to the training
[00:19:25.969]
content and it'll just be forward slash training,
[00:19:28.959]
but I'm just going to start off on the support side
[00:19:31.259]
home page. There we go.
[00:19:34.259]
So this is the homepage of the support site. And I want
[00:19:36.459]
to mention, not only are you going to find training materials
[00:19:38.880]
to help you out? But this is also where
[00:19:40.920]
you can find marketing materials. You
[00:19:42.949]
can get your direct URL S from here. You can get mark
[00:19:45.150]
records from here. You can learn about
[00:19:47.380]
our usage dashboard and access our usage
[00:19:49.410]
dashboard from this website. So this
[00:19:51.640]
is a really nice website to kind of hold onto
[00:19:53.930]
again support.gale.com
[00:19:56.077]
[00:19:57.597]
You'll notice you can enter your location ID
[00:19:59.769]
here and that's going to pull forward your
[00:20:01.969]
library's specific content. You're
[00:20:04.048]
only going to see materials for the resources
[00:20:06.439]
that you're currently subscribed
[00:20:08.699]
to. You don't have to though, if
[00:20:10.959]
you don't know your location ID, you can find it here
[00:20:13.140]
using this, find your location for today.
[00:20:15.420]
I'm not going to sign in. I'm just gonna go directly
[00:20:17.857]
to the content that we have available
[00:20:20.930]
and you'll see here. Now, this is our training center.
[00:20:23.528]
You'll see I can browse by type of content.
[00:20:26.140]
So if I click browse by type,
[00:20:29.009]
you'll see all of the different types we have here.
[00:20:31.067]
So our pre-recorded webinars,
[00:20:33.087]
our tutorials are great as well. They usually under
[00:20:35.308]
about two minutes. So if you want to get just a quick
[00:20:37.640]
bit of content out to your staff,
[00:20:40.019]
tutorials might be the way to go for you.
[00:20:42.048]
You'll see, we've got tips sheets pulled out for
[00:20:44.160]
professional development materials,
[00:20:46.548]
all available.
[00:20:48.630]
Also under training center, I can browse
[00:20:50.750]
by product. So I'm going to do
[00:20:52.867]
that today. If I want to take a look at, let's say everything
[00:20:55.189]
we have available for,
[00:20:57.969]
let's say Gale Peterson's test
[00:21:00.087]
and career prep today. If I want to see
[00:21:02.357]
everything available, I just went ahead and clicked
[00:21:04.567]
into that resource.
[00:21:06.719]
Now I can scroll down and take a look here. So
[00:21:09.058]
again, I have a resume presentation.
[00:21:11.209]
That's the one I took that screenshot of.
[00:21:14.058]
If I click this to take a look, you'll see it just
[00:21:16.107]
prompts me to download this as a PDF
[00:21:18.298]
and then you can edit however you like
[00:21:20.847]
scrolling down, you'll see tips sheets, resource
[00:21:23.189]
guides. For this one, we have
[00:21:25.630]
a directly patron focused
[00:21:28.259]
personal inventory flow chart.
[00:21:30.430]
So if you're trying to get patrons involved,
[00:21:32.548]
you may want to forward this along to your staff
[00:21:34.959]
scrolling down here. So they'll be able to kind of
[00:21:37.469]
start from the beginning and see where
[00:21:39.617]
within the resource they need to go to get the support
[00:21:41.847]
that they need.
[00:21:44.199]
Then under that, this is where you're going to find
[00:21:46.239]
all of our on demand training. So any recorded
[00:21:48.469]
webinars, we have available, any
[00:21:50.587]
tutorials which again are going to be shorter,
[00:21:52.650]
generally two minute sessions are
[00:21:54.837]
going to be found here as well. So be able
[00:21:56.900]
to simply access all of that content, utilize
[00:21:59.298]
whatever you need.
[00:22:01.930]
In addition to all of this, I also want
[00:22:03.949]
to point out under our training
[00:22:06.077]
center, we have this section called content
[00:22:08.489]
specific materials. So
[00:22:10.509]
if you have some more advanced staff
[00:22:12.930]
who are maybe just trying to learn more about the resources
[00:22:15.327]
or maybe just trying to get in there and do different
[00:22:17.567]
things. These content specific
[00:22:19.709]
training materials could certainly be a place you want to
[00:22:21.719]
take a look at. You'll see a lot of times we
[00:22:23.817]
highlight different observances. So Arab
[00:22:26.140]
American Heritage Month we have on here,
[00:22:28.769]
excuse me, a api
[00:22:31.229]
month, we have content for that as well. Second
[00:22:33.367]
chance month, small business week,
[00:22:35.439]
which is coming up shortly
[00:22:37.489]
and then underneath you'll see we have a few other themes
[00:22:39.867]
by month here.
[00:22:41.199]
So we can easily click into any of these. Let's
[00:22:43.209]
say I want to jump into Small Business Week 2023
[00:22:47.519]
we pulled for all of this content.
[00:22:49.660]
So if your staff needs additional support,
[00:22:51.979]
maybe to just tweak how they're using this content.
[00:22:54.817]
This may be a great place for you to go. You'll see, we have
[00:22:56.969]
some resource guides. We've got some graphic
[00:22:59.259]
organizers here that they may want to take a look at
[00:23:01.298]
and forward along to small
[00:23:03.430]
business patrons who are coming in looking for help
[00:23:06.269]
some on demand training again if they need to
[00:23:08.479]
fine tune their skills at all.
[00:23:11.509]
So we do keep kind of that separate
[00:23:13.640]
special content for
[00:23:15.769]
your staff as well. So if they are looking
[00:23:17.817]
for that next step up, if they already know
[00:23:19.900]
the basics of the resource, you can
[00:23:21.910]
find more advanced training content here
[00:23:23.920]
as well to really support them in everything they're doing.
[00:23:28.778]
And again, all of this is
[00:23:31.259]
um on demand, you can access it
[00:23:33.390]
24 7. It's free for you to use. You don't
[00:23:35.500]
need to worry about purchasing or reaching out to anyone.
[00:23:38.327]
You can just click into anything, download it
[00:23:40.459]
and you're ready to go
[00:23:43.798]
again, supports
[00:23:45.509]
dot com.
[00:23:49.910]
Now we're nearing the end of our session here.
[00:23:52.130]
So I do have some wrap up information and
[00:23:54.209]
I haven't gotten any questions in, but
[00:23:56.528]
I will beside the one. but
[00:23:58.660]
I will ask now if anyone has questions,
[00:24:00.857]
go ahead and put them into Q and A for me
[00:24:03.130]
while you do that, I do want to give you
[00:24:05.209]
some kind contact information. So if you need some
[00:24:07.242]
additional support for your resources,
[00:24:09.324]
maybe you want to talk further about best practices
[00:24:11.864]
and usage or marketing or something like that.
[00:24:14.222]
You can reach out to your customer success manager
[00:24:16.604]
at [email protected]
[00:24:18.795]
You'll be forwarded to the correct individual.
[00:24:21.769]
If you want to talk about any of your Gale resources
[00:24:24.087]
or potentially picking up a different
[00:24:26.239]
resource or just talking about your collection in general,
[00:24:28.959]
you can always reach out to your sales consultant. If you
[00:24:31.038]
don't know who that is, go to support
[00:24:33.439]
dot com forward slash rep finder. And
[00:24:35.528]
we'll direct you to the correct individual.
[00:24:38.009]
Again, all of our support and training
[00:24:40.229]
tools including this recorded webinar will
[00:24:42.400]
appear on the support site,
[00:24:44.449]
which is support.gale.com.
[00:24:46.750]
Again, I suggest if you
[00:24:48.769]
have time to write it down, pull it up and bookmark
[00:24:50.989]
it on your browser This is going to
[00:24:53.000]
help you find, hopefully all of the content
[00:24:55.189]
you're going to need to train your staff.
[00:24:58.739]
And I do have a session survey here if you have
[00:25:00.900]
the time. I have a QR code
[00:25:02.989]
on the screen, but it's also going to pop up in your browser
[00:25:05.469]
once the session's done. It's just a few
[00:25:07.597]
questions just to make sure we're hitting
[00:25:09.680]
exactly what you're looking for as we move through
[00:25:11.880]
our sessions here.
[00:25:14.130]
And I haven't seen any questions
[00:25:16.538]
pop up here.
[00:25:17.920]
So I'll go ahead and end our session for the day.
[00:25:20.067]
I do appreciate everyone being on the line.
[00:25:22.219]
If you think of any questions, feel free to
[00:25:24.259]
reach out to me, you're going to get a couple of emails
[00:25:26.567]
from me, so feel free to respond.
[00:25:28.469]
But again, enjoy the rest of your day
[00:25:30.630]
and hopefully we'll see you all on ses sessions
[00:25:32.969]
in the future.
Thank you again, everyone for being here today.
[00:00:07.908]
We're in a train, the trainer live session.
[00:00:10.579]
We're talking today about strategies
[00:00:12.630]
for staff training for public
[00:00:14.750]
libraries. So if I have anyone joining
[00:00:17.170]
from a K 12 library or an academic
[00:00:19.457]
library we would love for you to be
[00:00:21.478]
here. But just as a warning, this is going to be a public
[00:00:23.850]
library focused K 12 individuals.
[00:00:26.359]
We do have a pre-recorded webinar focused
[00:00:29.228]
on your staff,
[00:00:31.760]
excuse me
[00:00:33.109]
on our support site already. So
[00:00:35.618]
again, feel free if you're a K 12
[00:00:38.209]
individual to stay on the line, but this will be
[00:00:40.228]
pretty public library focused.
[00:00:43.130]
My name is Amber Winters and I will be your
[00:00:45.167]
Gale training consultant for the day.
[00:00:47.740]
Let's go ahead and get started. So our
[00:00:49.899]
our agenda today first, I just want to talk about
[00:00:52.029]
some training, best practices. So
[00:00:54.069]
kind of what us trainers at gale do here
[00:00:56.228]
to make sure that we can provide successful
[00:00:58.270]
training. We're going to go over those,
[00:01:00.347]
then we're going to go over all of the premade materials
[00:01:03.028]
that we have created for you guys. What's
[00:01:05.319]
great is we don't want you to reinvent the wheel. So
[00:01:07.349]
we've made
[00:01:09.278]
activities, professional development
[00:01:11.409]
tools, prebuilt presentations,
[00:01:13.680]
all that good stuff we've made that for you already
[00:01:16.109]
and we have it on our support site. So we're going to take
[00:01:18.359]
a look at that today to hopefully kind
[00:01:20.438]
of propel you forward as you start to train your staff.
[00:01:23.807]
And we should have time at the very end of the session
[00:01:26.049]
for any questions you have, feel free
[00:01:28.120]
to put your questions into the Q and A as we
[00:01:30.180]
move forward. And I should be able to answer them,
[00:01:32.418]
unless they start to get a little
[00:01:34.598]
bit too burdensome and then we will wait to the end of the session.
[00:01:37.299]
And I do have some quick contact information
[00:01:39.359]
for you at the end of the session today as well.
[00:01:42.848]
So let's go ahead and get started here. So the
[00:01:44.900]
first thing I always want to mention is
[00:01:46.959]
you should always run a needs assessment as
[00:01:49.098]
you're planning on training for your staff. So I always
[00:01:51.408]
like to consider who, what, when, where and
[00:01:53.418]
why because you want to make sure you're hitting
[00:01:55.908]
what staff actually needs because of course,
[00:01:58.609]
everyone knows that your time is usually pretty
[00:02:00.849]
limited. So first you want to think about who,
[00:02:02.909]
how many people are you planning on having? your
[00:02:05.250]
sessions are going to vary based on how many people
[00:02:07.307]
you may not have, be able to have as collaborative
[00:02:09.508]
a session. If you have 100 people attending
[00:02:11.750]
versus smaller group of 10
[00:02:14.128]
also consider their roles and their comfort
[00:02:16.429]
level. You want to make sure you're not going too advanced
[00:02:18.848]
for yourself, but also not too basic.
[00:02:21.110]
You want to make this as impactful as possible,
[00:02:23.710]
so be sure to hit them at whatever they're at level
[00:02:26.027]
they're at if they are intermediate
[00:02:28.050]
or advanced, maybe skip over a
[00:02:30.110]
a brief summary session
[00:02:32.258]
and go into something a little bit more specific that can kind
[00:02:34.449]
of propel their ideas forward.
[00:02:37.277]
And next you want to consider what, so what resource
[00:02:39.658]
are you going to be talking about?
[00:02:41.819]
And of course, that's going to vary substantially
[00:02:43.860]
in the public library setting. If you're
[00:02:45.908]
talking about a business resource or
[00:02:47.978]
a career development resource or maybe resources
[00:02:50.418]
for students coming in looking for homework help.
[00:02:52.860]
So consider what resource you're actually going
[00:02:55.027]
to be working with.
[00:02:56.337]
If you're going to look at specific tools, make
[00:02:58.399]
sure you have those pulled out and ready to
[00:03:00.449]
go. Are you going to be looking
[00:03:02.729]
at specific content or maybe different workflows,
[00:03:05.080]
how your users are going to actually be able to
[00:03:07.550]
access the contents? And
[00:03:09.728]
are you going to maybe include activities or something like
[00:03:11.807]
that? So make sure, you know, kind of
[00:03:13.830]
a, a brief outline of what you want to cover
[00:03:16.057]
as you're moving forward.
[00:03:17.710]
The one when would be the best time of day
[00:03:19.807]
for you. Of course, love to think about your staff for
[00:03:21.938]
that. I do have professional development
[00:03:24.399]
sessions that maybe you can work through. a
[00:03:26.419]
big one we're talking about when is session
[00:03:28.837]
link. So I'm going to go back
[00:03:30.949]
to talking about business resources. Again. I know I just
[00:03:33.038]
mentioned them but as an example,
[00:03:35.250]
gill business demographics now is an amazing
[00:03:37.468]
resource, but it's also a huge resource.
[00:03:39.929]
So oftentimes having a session of
[00:03:42.027]
30 minutes is not going to do it justice and
[00:03:44.087]
won't be able to kind of get you through everything you want
[00:03:46.329]
to get through. So make sure you know
[00:03:48.378]
what resource you're tackling and you really
[00:03:50.527]
tailor your session like for that resource
[00:03:52.960]
may be better to use 45 minutes or an hour
[00:03:55.210]
for that resource. But if you're working on maybe
[00:03:57.538]
one of our Gale one file resources,
[00:03:59.639]
that's a little bit more of a basic database
[00:04:01.837]
search, a standard search that you're expecting
[00:04:04.218]
that may be better suited for a shorter
[00:04:06.460]
30 minute session or maybe even a, a brief
[00:04:08.699]
tutorial kind of under 10 minutes. So
[00:04:10.867]
always consider when
[00:04:13.218]
where there's usually, you know, two different options,
[00:04:15.520]
virtual or in person and then whatever
[00:04:17.660]
branch you want to go to. So if I have individuals
[00:04:20.048]
from kind of larger library systems,
[00:04:22.119]
you always want to consider which branch is the easiest
[00:04:24.439]
to get to for everyone. If
[00:04:26.459]
the answer is none then you may want to consider
[00:04:28.540]
a virtual training. Of course, everyone will be able
[00:04:30.660]
to attend virtually.
[00:04:32.709]
And then finally, the why is really
[00:04:34.869]
what kind of brings everything together
[00:04:36.889]
as you're planning your training? You always
[00:04:38.959]
want to ground yourself in the why?
[00:04:41.009]
So first off, what's the goal of this resource
[00:04:43.100]
that you're training the staff on? Did you buy
[00:04:45.189]
it for a particular demographic?
[00:04:47.670]
Did you buy it for a particular program that
[00:04:49.689]
you're running? Why do you have that resource
[00:04:52.409]
for your patrons?
[00:04:54.199]
Second,
[00:04:55.159]
what is this training going to do for your attendees?
[00:04:57.798]
So for your staff, what is this supposed to prepare
[00:05:00.170]
them for? Is it preparing them for
[00:05:02.459]
working with your patrons? Is it preparing
[00:05:04.500]
them just for having the knowledge
[00:05:06.677]
in the back of their minds? What exactly
[00:05:08.829]
are they going to need to get out of this? And
[00:05:10.959]
then by extension, how is this training
[00:05:13.230]
going to benefit patrons? So
[00:05:15.259]
of course, you're not training patrons directly,
[00:05:17.949]
but how are you going to be
[00:05:20.009]
able to kind of pull forward what you
[00:05:22.079]
just trained your staff on to benefit
[00:05:24.338]
your trainings directly?
[00:05:25.970]
And we have a quick question here that I'm going to pop this up.
[00:05:30.809]
Do you have a question? Will the training today also be helpful
[00:05:32.850]
for librarians directly helping patrons use
[00:05:34.949]
gall resources or just people
[00:05:37.139]
who are planning trainings?
[00:05:39.149]
So right now, this session is really kind
[00:05:41.290]
of a train, the trainer. So we're focused on,
[00:05:43.769]
you training your library staff
[00:05:45.790]
as opposed to training patrons. Of
[00:05:47.920]
course, a lot of these practices are going to be beneficial
[00:05:50.470]
for your patrons if you're planning on, training
[00:05:53.058]
them directly as well. But right now this is really focused
[00:05:55.250]
on training the trainer or training your staff
[00:05:57.528]
to work with your patrons.
[00:06:03.040]
So let's go ahead and move forward now. So we'll keep
[00:06:05.177]
ourselves grounded in the who, what, when, where and why
[00:06:07.600]
specifically, we'll keep ourselves grounded
[00:06:09.619]
in the why, why we're deciding to
[00:06:11.798]
go forward with this session.
[00:06:14.369]
So we're talking about the who best case
[00:06:16.588]
attendance. I want you to consider of course,
[00:06:18.819]
your subject focus staff. So your business
[00:06:20.927]
librarians attending your business
[00:06:23.319]
training, your youth
[00:06:25.439]
librarians attending any sort of maybe gale
[00:06:27.500]
in context, elementary training, your
[00:06:29.670]
patron fa facing support staff, of
[00:06:31.699]
course, but I also want to mention library
[00:06:34.009]
partners. So if you're working with maybe
[00:06:36.129]
different special interest groups, maybe
[00:06:38.350]
a small business support group or something
[00:06:40.459]
like that, you may want to consider inviting
[00:06:42.737]
them to these trainings because
[00:06:44.838]
they're going to be
[00:06:46.869]
kind of trainers as well. They're going to be working with
[00:06:49.040]
their, the individuals and their groups and their special
[00:06:51.338]
special interest groups. So you can really think
[00:06:53.480]
of them as trainers. So you want to have them
[00:06:55.569]
fully understand the resources
[00:06:57.579]
so they can direct their users
[00:06:59.588]
to that correct place So definitely consider any
[00:07:01.699]
library partners that you're already working with,
[00:07:04.177]
consider inviting them to these training so they
[00:07:06.237]
can get a better understanding and be prepared
[00:07:08.369]
to work with your patrons outside
[00:07:10.629]
of the library.
[00:07:13.980]
So now we're talking about the what here? So the
[00:07:16.100]
what is going to be, how you're walking
[00:07:18.528]
through your training session? So it's going to be everything
[00:07:20.959]
you're covering and how you're going to cover it.
[00:07:23.369]
I put a quick note here, of course,
[00:07:25.379]
some of your resources have pretty unique platforms
[00:07:27.959]
again, kind of going back to business resources.
[00:07:30.500]
If you have gale business demographics now
[00:07:32.659]
or gale business plan builder, they are quite
[00:07:34.850]
unique compared to some standard
[00:07:37.389]
standard searching
[00:07:39.528]
basic databases. So this may not
[00:07:41.677]
work perfectly for you, but just a general
[00:07:43.939]
flow that could be helpful as you're training your staff.
[00:07:46.569]
It's going to start off in presentation sites
[00:07:48.579]
just like today with just a nice
[00:07:51.000]
surface level overview. So going over what's
[00:07:53.159]
included, maybe a brief
[00:07:55.149]
mention of the contents and
[00:07:57.290]
here it is where you want to first mention
[00:07:59.605]
your why. So again, not only are you grinding
[00:08:01.684]
yourself in the why when you're developing this training,
[00:08:04.334]
but start off with the y for your attendees
[00:08:06.744]
as well. So you're grinding them as
[00:08:08.834]
well. So as they're learning, they understand why they're
[00:08:10.994]
learning and they're paying attention to little
[00:08:13.014]
bits of information that could help them with whatever
[00:08:15.225]
they're going to take this information over to
[00:08:18.869]
from there, I suggest jump jumping
[00:08:20.970]
right into the resource. So starting off at the resource
[00:08:23.379]
home page for a nice platform
[00:08:25.528]
orientation. So just walk through the home page.
[00:08:28.048]
If there are different tools they have on that page,
[00:08:30.809]
show those off. You know, if we're talking
[00:08:32.830]
about maybe one of
[00:08:34.899]
the one file resources you may want to show get
[00:08:37.129]
link or you may want to show how to get
[00:08:39.158]
into a publication search, something like that.
[00:08:41.629]
just walk from that
[00:08:43.250]
to orient your users to the platform.
[00:08:45.379]
You may also want to point out any specific
[00:08:47.619]
search functionalities that are on the home page,
[00:08:50.158]
or browse functionalities as well.
[00:08:53.048]
Once you've made your way through that, I suggest
[00:08:55.320]
then talking about searching structure.
[00:08:57.369]
So this will most likely still be on the home page
[00:08:59.427]
of it and potentially in the advanced
[00:09:01.677]
search as well. So go through how basic searching
[00:09:03.788]
is going to work for your patrons take
[00:09:06.298]
a look at the advanced search options. Again,
[00:09:08.307]
your resources are most likely going to be pretty
[00:09:10.644]
varied if we're talking about that public library
[00:09:12.864]
situation. So take a look
[00:09:15.065]
and make sure you understand the different options for
[00:09:17.144]
your advanced searches because they can vary quite
[00:09:19.315]
a bit between the resources but find
[00:09:21.673]
those workflows and those benefits for patrons
[00:09:23.955]
and bring those to your trainers.
[00:09:26.658]
I also like to mention topic,
[00:09:28.750]
my internet and all of our resources. But that's a great
[00:09:31.080]
supplemental search support information
[00:09:33.330]
that you're going to find in our one file
[00:09:35.408]
resources or in our in context
[00:09:37.500]
resources, some of our literature resources.
[00:09:40.210]
So that's a great kind of supplemental
[00:09:42.889]
tool. I suggest taking a look at as well.
[00:09:46.418]
Then moving forward from there, you may want to take
[00:09:48.427]
a look at how your patrons are going to be able
[00:09:50.719]
to manipulate search results. So
[00:09:52.879]
go over our different options for filtering
[00:09:55.278]
how everything is organized. A lot of times you'll
[00:09:57.340]
see in our resource, we have different
[00:09:59.519]
content buckets. So our news
[00:10:01.557]
reports are going to be pulled separately from our primary
[00:10:04.080]
sources which are pulled separately from our images.
[00:10:06.619]
So make sure they understand how that functions.
[00:10:08.879]
So they can let patrons know how they can find
[00:10:10.960]
exactly what they're looking for.
[00:10:13.239]
And we also tag and create
[00:10:15.259]
labels for a, a huge amount of
[00:10:17.369]
our information. So point those
[00:10:19.519]
tags out where they can find those tags, how
[00:10:21.557]
they can limit to those tags to make it really simple
[00:10:24.219]
to pull precise content to pull
[00:10:26.379]
exactly what they need
[00:10:28.950]
moving from there. This is kind of
[00:10:31.710]
I like to think of the chunk
[00:10:33.927]
of your session is going to be taking a look
[00:10:36.038]
at all of these supporting tools that we have available
[00:10:38.619]
and a lot of them are going to be at the article
[00:10:40.889]
level. So you may want to click into a piece
[00:10:42.940]
of content after you run a search.
[00:10:45.028]
and you may want to take a look at highlights and notes
[00:10:47.869]
and inflation tools. We have available
[00:10:49.984]
our sharing tools like our Google and Microsoft integrations
[00:10:53.094]
citations if they have students coming
[00:10:55.234]
in for homework help. Our citation tool is going
[00:10:57.283]
to be really helpful and
[00:10:59.335]
our accessibility tools. So changing
[00:11:01.413]
the font and the colors of our articles,
[00:11:04.663]
having the articles read to them and things like
[00:11:06.695]
that. So this will most likely again extend
[00:11:09.173]
through the full resource. You're going to find different
[00:11:11.274]
tools in different sections. But I definitely
[00:11:13.455]
suggest clicking into an article and
[00:11:15.494]
letting them see how that works.
[00:11:18.729]
And if you are running a longer session,
[00:11:21.109]
you might want to consider an activity. So some things
[00:11:23.298]
that we've found success with here at Gale are
[00:11:25.427]
things like scavenger hunts, escape rooms
[00:11:27.619]
are pretty huge. We've had a lot
[00:11:29.798]
of success with those, but group collaborations
[00:11:32.460]
are great, especially if you're doing something virtually,
[00:11:34.950]
you could have breakout rooms and things like that
[00:11:37.250]
just to get everyone's mind kind of flowing
[00:11:39.528]
instead of just sitting and listening, getting them actually
[00:11:41.849]
involved in the content that they're going
[00:11:44.057]
to be working with.
[00:11:47.710]
Now, let's talk just briefly about when.
[00:11:50.908]
So first, if you have P D time,
[00:11:52.940]
that's already set aside, maybe
[00:11:55.210]
at the end of the day, maybe you have staff
[00:11:57.469]
kind of taking turns with some different professional
[00:11:59.788]
development consider including
[00:12:02.489]
your training in those sessions. It might be helpful
[00:12:04.788]
to run through multiple sessions
[00:12:06.969]
if you're targeting different groups or maybe
[00:12:09.168]
if you stag your stagger your professional development
[00:12:11.807]
kind of consider if you can squeeze it into
[00:12:13.918]
that session,
[00:12:15.677]
think about the day of the week as well.
[00:12:18.009]
You see the most attendance and the most
[00:12:20.599]
um collaboration and activity
[00:12:23.080]
and sessions on Tuesdays and Thursdays.
[00:12:25.940]
So if you can set a training for one of those two
[00:12:28.028]
days, you may want to consider it,
[00:12:30.057]
I would also consider time of the
[00:12:32.070]
day. Generally after lunch is a little bit
[00:12:34.668]
a little bit harder to keep attention
[00:12:37.057]
from individuals. Of course, they're just getting back from lunch.
[00:12:39.259]
So generally their attention isn't fully pulled
[00:12:41.418]
forward. So consider Tuesdays and Thursdays
[00:12:43.918]
and maybe before lunch or towards the end
[00:12:45.927]
of the day, finally, make
[00:12:48.200]
sure you consider the time of the year for your
[00:12:50.269]
staff. A lot of times these
[00:12:52.288]
introductions can be pretty overwhelming, especially
[00:12:54.427]
if you're going through a larger resource. maybe
[00:12:56.719]
Peterson's test and career prep
[00:12:58.778]
or something like that.
[00:12:59.960]
So make sure you choose a time that's not
[00:13:02.139]
super busy. So you might want to avoid
[00:13:04.320]
if your youth staff is working on summer
[00:13:06.479]
reading pretty heavily, you may want to avoid
[00:13:08.519]
that, working that time to review
[00:13:10.759]
your resources. if it's back
[00:13:12.840]
to school season and you have a lot of individuals
[00:13:14.918]
coming and for homework help. Again, that's a busy
[00:13:17.065]
time that you might just want to avoid. So,
[00:13:19.075]
always consider what time
[00:13:21.195]
of the year it is, what's going to work best for your
[00:13:23.205]
staff. How are they going to best absorb
[00:13:25.614]
the knowledge? Because of course, we don't want
[00:13:27.754]
to overwhelm them more than they most likely already
[00:13:29.793]
are.
[00:13:33.090]
And finally, the where, so of
[00:13:35.129]
course, our two options are going to be in person
[00:13:37.359]
and virtual. And I want to note here
[00:13:39.399]
that pre pandemic in
[00:13:41.450]
person was pretty much the default. You always
[00:13:43.570]
wanted to go to an in person session.
[00:13:45.849]
You know, that's gold standard, that's what you want to do.
[00:13:47.979]
But we found that virtual
[00:13:50.019]
sessions can be just as impactful as in
[00:13:52.090]
person. So even as we're kind of moving
[00:13:54.408]
forward out of the pandemic don't
[00:13:57.028]
always default to in person just because
[00:13:59.330]
you can't always really evaluate
[00:14:01.427]
if in person is in fact going to be
[00:14:03.489]
better than a virtual option. So
[00:14:05.590]
with in person, of course, you have to find
[00:14:07.619]
your best mutual sites, you have to think about
[00:14:09.690]
drive time and parking. Are you going to have
[00:14:11.849]
a room large enough? You know, if I'm talking
[00:14:13.869]
to anyone from a large library system, are you going
[00:14:15.927]
to be able to fit everyone in whatever
[00:14:18.369]
room you choose? Are they going to be able to
[00:14:20.469]
access the content
[00:14:22.149]
while virtual? Of course, you can join
[00:14:24.210]
from anywhere you don't need to worry about space. So those
[00:14:26.460]
of you who do have that large library system,
[00:14:29.109]
or maybe just, you know, librarians
[00:14:31.379]
who kind of work different times, they can join
[00:14:33.408]
at any time from anywhere
[00:14:35.629]
in a virtual setting. They're also going to have access to
[00:14:37.778]
their personal tech and their personal supplies.
[00:14:40.177]
So if they have a nice setup at their desk
[00:14:42.349]
that they want to be able to use, it may be
[00:14:44.460]
beneficial for them to kind of be in their, their
[00:14:46.479]
native space. So they're really going to understand
[00:14:48.788]
how to utilize these resources, not going to be
[00:14:50.859]
worried about figuring out the tech
[00:14:52.918]
that you have available for them.
[00:14:55.557]
But of course, in person, generally, you're going to
[00:14:57.609]
have easier collaboration so they can turn
[00:14:59.729]
around and talk to the person behind them or
[00:15:01.830]
they can work in groups at tables that you've set
[00:15:03.869]
up and you do
[00:15:05.969]
have expanded activity options there
[00:15:08.019]
as well. So you can think of
[00:15:10.798]
against scavenger hunts or escape
[00:15:13.219]
rooms. A lot of times they're going to be easier in
[00:15:15.320]
person. You can also have your
[00:15:17.479]
team get up and move around the room
[00:15:19.509]
a little bit to kind of build that collaboration.
[00:15:22.418]
And we're talking about virtual that is limited
[00:15:24.599]
a little bit. So you kind of have to get more
[00:15:26.619]
creative. So utilizing breakout rooms
[00:15:28.820]
or discussion boards, or
[00:15:31.057]
maybe, you know, quizzing software, things
[00:15:33.369]
like that, you'll have to kind of utilize that and be a little
[00:15:35.519]
bit more creative to make sure you're
[00:15:37.820]
still having that collaboration that's really going to help
[00:15:40.009]
this content sink in.
[00:15:43.090]
Finally, in person. Of course, you have
[00:15:45.307]
the option for lunch and learn or other incentives,
[00:15:47.969]
you know, bring everyone together for breakfast.
[00:15:50.408]
You'll have that option in person
[00:15:52.649]
and of course, virtually, you're going to be need
[00:15:54.690]
to be a little bit more creative with incentives.
[00:15:56.769]
Of course, you're most likely not going
[00:15:58.859]
to be able to offer them a lunch without providing
[00:16:00.879]
them with gift cards or something like that.
[00:16:03.489]
But always consider each of these
[00:16:05.590]
different kind of
[00:16:07.950]
pieces of training as you're deciding how
[00:16:10.190]
you want to run it. And again, I suggest
[00:16:12.229]
don't always default in person. I agree
[00:16:14.408]
that a lot of times it is
[00:16:16.168]
really beneficial to be able to be face to
[00:16:18.177]
face with those individuals. But
[00:16:20.288]
forcing it can oftentimes lead to
[00:16:22.759]
a less productive training than if you were
[00:16:24.859]
to have run it virtually. So just be honest
[00:16:26.899]
with yourself and see which
[00:16:29.229]
would actually benefit your staff the most.
[00:16:31.750]
So if it is virtual, then go ahead and
[00:16:33.830]
dive right into that virtual, maybe a little
[00:16:35.918]
bit more work on your part to figure out that collaborative
[00:16:38.349]
piece. But if you can get the information
[00:16:40.408]
easier to your staff, I would
[00:16:42.427]
suggest doing it however you can.
[00:16:47.399]
So let's talk about what gale has for you we're
[00:16:49.418]
going to dive into our support site to actually look
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at these resources. But I briefly want
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to pull forward just a, a couple of the different
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options. So for some of the resources
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we do have pre created training slide
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decks. So you don't have to build your own slides
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if you don't want to. I've just pulled forward
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a screenshot here for Gale presents
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Peterson's career prep.
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This one is specifically focused on the resume
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tool. What we've done is we've pulled all
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of this forward for you and you'll see we have notes
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listed here.
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So we're going to tell you exactly how to use
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these slides if you need to enter in your
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own information. So your library's information or your
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contact information, we've
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shown you exactly where to do that.
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So this is really kind of a,
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a grab and go feature. You'll be able to
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really walk through, use these notes
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if you want to or make it your own, you know, maybe
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copy and paste a couple of these slides,
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but not all of them, maybe hide some of the slides.
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It's really up to you and it's free
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and readily available for you to use.
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We also have some different professional development
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activities. So I have here just a, a blank
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Bingo card that we've created. So
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if you want to again, engage your
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employees, this might be a good way to do it.
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Go ahead and hand, hand them out a bingo
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card. This one is actually fillable
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so you can create the different tiles
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if you already want to have it ready to go for
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them. I don't know about you
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all, but sometimes in professional development
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sessions, we have
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single cards already made that are a little bit
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a
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little bit less focused on the content.
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You can have these bingo cards
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already created to kind of pull
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your audience's attention instead of
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them making their own
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hidden bingo cards, we'll call them.
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We also have tip sheets premade
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for all of your resources. So if
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you're planning on maybe just holding a very, very quick
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session, you don't have a lot of time, you
[00:18:39.538]
can supplement that with these tips sheets that they
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can take forward with them. You'll see some
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of them are a little bit more in depth than the others.
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Here, you see this business insights.
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One is pretty, pretty in depth while the scale
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and context environmental studies is a little bit more
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simple. So you'll find tip sheets
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as well as longer resource guides for
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really all of our resources.
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So this is a nice supplement and this
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is also great if you know, you're not going to be able
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to have time to do a one
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on one session if you need to
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get some information out, but you're not going to be able to
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talk to everyone for, you know, a few weeks
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or a few months, send out these
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tips sheets, they can be really helpful for you.
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So let's go ahead and take a look at all of this material
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on our support site. So our support
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site is support.gale.com
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to get to the training
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content and it'll just be forward slash training,
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but I'm just going to start off on the support side
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home page. There we go.
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So this is the homepage of the support site. And I want
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to mention, not only are you going to find training materials
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to help you out? But this is also where
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you can find marketing materials. You
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can get your direct URL S from here. You can get mark
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records from here. You can learn about
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our usage dashboard and access our usage
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dashboard from this website. So this
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is a really nice website to kind of hold onto
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again support.gale.com
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[00:19:57.597]
You'll notice you can enter your location ID
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here and that's going to pull forward your
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library's specific content. You're
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only going to see materials for the resources
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that you're currently subscribed
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to. You don't have to though, if
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you don't know your location ID, you can find it here
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using this, find your location for today.
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I'm not going to sign in. I'm just gonna go directly
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to the content that we have available
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and you'll see here. Now, this is our training center.
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You'll see I can browse by type of content.
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So if I click browse by type,
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you'll see all of the different types we have here.
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So our pre-recorded webinars,
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our tutorials are great as well. They usually under
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about two minutes. So if you want to get just a quick
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bit of content out to your staff,
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tutorials might be the way to go for you.
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You'll see, we've got tips sheets pulled out for
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professional development materials,
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all available.
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Also under training center, I can browse
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by product. So I'm going to do
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that today. If I want to take a look at, let's say everything
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we have available for,
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let's say Gale Peterson's test
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and career prep today. If I want to see
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everything available, I just went ahead and clicked
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into that resource.
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Now I can scroll down and take a look here. So
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again, I have a resume presentation.
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That's the one I took that screenshot of.
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If I click this to take a look, you'll see it just
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prompts me to download this as a PDF
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and then you can edit however you like
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scrolling down, you'll see tips sheets, resource
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guides. For this one, we have
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a directly patron focused
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personal inventory flow chart.
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So if you're trying to get patrons involved,
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you may want to forward this along to your staff
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scrolling down here. So they'll be able to kind of
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start from the beginning and see where
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within the resource they need to go to get the support
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that they need.
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Then under that, this is where you're going to find
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all of our on demand training. So any recorded
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webinars, we have available, any
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tutorials which again are going to be shorter,
[00:21:52.650]
generally two minute sessions are
[00:21:54.837]
going to be found here as well. So be able
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to simply access all of that content, utilize
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whatever you need.
[00:22:01.930]
In addition to all of this, I also want
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to point out under our training
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center, we have this section called content
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specific materials. So
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if you have some more advanced staff
[00:22:12.930]
who are maybe just trying to learn more about the resources
[00:22:15.327]
or maybe just trying to get in there and do different
[00:22:17.567]
things. These content specific
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training materials could certainly be a place you want to
[00:22:21.719]
take a look at. You'll see a lot of times we
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highlight different observances. So Arab
[00:22:26.140]
American Heritage Month we have on here,
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excuse me, a api
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month, we have content for that as well. Second
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chance month, small business week,
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which is coming up shortly
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and then underneath you'll see we have a few other themes
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by month here.
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So we can easily click into any of these. Let's
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say I want to jump into Small Business Week 2023
[00:22:47.519]
we pulled for all of this content.
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So if your staff needs additional support,
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maybe to just tweak how they're using this content.
[00:22:54.817]
This may be a great place for you to go. You'll see, we have
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some resource guides. We've got some graphic
[00:22:59.259]
organizers here that they may want to take a look at
[00:23:01.298]
and forward along to small
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business patrons who are coming in looking for help
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some on demand training again if they need to
[00:23:08.479]
fine tune their skills at all.
[00:23:11.509]
So we do keep kind of that separate
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special content for
[00:23:15.769]
your staff as well. So if they are looking
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for that next step up, if they already know
[00:23:19.900]
the basics of the resource, you can
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find more advanced training content here
[00:23:23.920]
as well to really support them in everything they're doing.
[00:23:28.778]
And again, all of this is
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um on demand, you can access it
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24 7. It's free for you to use. You don't
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need to worry about purchasing or reaching out to anyone.
[00:23:38.327]
You can just click into anything, download it
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and you're ready to go
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again, supports
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dot com.
[00:23:49.910]
Now we're nearing the end of our session here.
[00:23:52.130]
So I do have some wrap up information and
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I haven't gotten any questions in, but
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I will beside the one. but
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I will ask now if anyone has questions,
[00:24:00.857]
go ahead and put them into Q and A for me
[00:24:03.130]
while you do that, I do want to give you
[00:24:05.209]
some kind contact information. So if you need some
[00:24:07.242]
additional support for your resources,
[00:24:09.324]
maybe you want to talk further about best practices
[00:24:11.864]
and usage or marketing or something like that.
[00:24:14.222]
You can reach out to your customer success manager
[00:24:16.604]
at [email protected]
[00:24:18.795]
You'll be forwarded to the correct individual.
[00:24:21.769]
If you want to talk about any of your Gale resources
[00:24:24.087]
or potentially picking up a different
[00:24:26.239]
resource or just talking about your collection in general,
[00:24:28.959]
you can always reach out to your sales consultant. If you
[00:24:31.038]
don't know who that is, go to support
[00:24:33.439]
dot com forward slash rep finder. And
[00:24:35.528]
we'll direct you to the correct individual.
[00:24:38.009]
Again, all of our support and training
[00:24:40.229]
tools including this recorded webinar will
[00:24:42.400]
appear on the support site,
[00:24:44.449]
which is support.gale.com.
[00:24:46.750]
Again, I suggest if you
[00:24:48.769]
have time to write it down, pull it up and bookmark
[00:24:50.989]
it on your browser This is going to
[00:24:53.000]
help you find, hopefully all of the content
[00:24:55.189]
you're going to need to train your staff.
[00:24:58.739]
And I do have a session survey here if you have
[00:25:00.900]
the time. I have a QR code
[00:25:02.989]
on the screen, but it's also going to pop up in your browser
[00:25:05.469]
once the session's done. It's just a few
[00:25:07.597]
questions just to make sure we're hitting
[00:25:09.680]
exactly what you're looking for as we move through
[00:25:11.880]
our sessions here.
[00:25:14.130]
And I haven't seen any questions
[00:25:16.538]
pop up here.
[00:25:17.920]
So I'll go ahead and end our session for the day.
[00:25:20.067]
I do appreciate everyone being on the line.
[00:25:22.219]
If you think of any questions, feel free to
[00:25:24.259]
reach out to me, you're going to get a couple of emails
[00:25:26.567]
from me, so feel free to respond.
[00:25:28.469]
But again, enjoy the rest of your day
[00:25:30.630]
and hopefully we'll see you all on ses sessions
[00:25:32.969]
in the future.