Skip to main content
Last Updated: April 13, 2023

Train the Trainer Live: Strategies for Public Library Staff Training on Gale Resources

You’ve built your library’s collection to best serve your patrons, now make sure your staff are experts! Gale is here to help you optimize your training to ensure your staff can direct patrons to the content they need. In this session we will review strategies for building and delivering training utilizing best practices and Gale-created training materials.

Duration: 30 Minutes
Thank you again, everyone for being here today.

We're in a train, the trainer live session.

We're talking today about strategies

for staff training for public

libraries. So if I have anyone joining

from a K 12 library or an academic

library we would love for you to be

here. But just as a warning, this is going to be a public

library focused K 12 individuals.

We do have a pre-recorded webinar focused

on your staff,

excuse me

on our support site already. So

again, feel free if you're a K 12

individual to stay on the line, but this will be

pretty public library focused.

My name is Amber Winters and I will be your

Gale training consultant for the day.

Let's go ahead and get started. So our

our agenda today first, I just want to talk about

some training, best practices. So

kind of what us trainers at gale do here

to make sure that we can provide successful

training. We're going to go over those,

then we're going to go over all of the premade materials

that we have created for you guys. What's

great is we don't want you to reinvent the wheel. So

we've made

activities, professional development

tools, prebuilt presentations,

all that good stuff we've made that for you already

and we have it on our support site. So we're going to take

a look at that today to hopefully kind

of propel you forward as you start to train your staff.

And we should have time at the very end of the session

for any questions you have, feel free

to put your questions into the Q and A as we

move forward. And I should be able to answer them,

unless they start to get a little

bit too burdensome and then we will wait to the end of the session.

And I do have some quick contact information

for you at the end of the session today as well.

So let's go ahead and get started here. So the

first thing I always want to mention is

you should always run a needs assessment as

you're planning on training for your staff. So I always

like to consider who, what, when, where and

why because you want to make sure you're hitting

what staff actually needs because of course,

everyone knows that your time is usually pretty

limited. So first you want to think about who,

how many people are you planning on having? your

sessions are going to vary based on how many people

you may not have, be able to have as collaborative

a session. If you have 100 people attending

versus smaller group of 10

also consider their roles and their comfort

level. You want to make sure you're not going too advanced

for yourself, but also not too basic.

You want to make this as impactful as possible,

so be sure to hit them at whatever they're at level

they're at if they are intermediate

or advanced, maybe skip over a

a brief summary session

and go into something a little bit more specific that can kind

of propel their ideas forward.

And next you want to consider what, so what resource

are you going to be talking about?

And of course, that's going to vary substantially

in the public library setting. If you're

talking about a business resource or

a career development resource or maybe resources

for students coming in looking for homework help.

So consider what resource you're actually going

to be working with.

If you're going to look at specific tools, make

sure you have those pulled out and ready to

go. Are you going to be looking

at specific content or maybe different workflows,

how your users are going to actually be able to

access the contents? And

are you going to maybe include activities or something like

that? So make sure, you know, kind of

a, a brief outline of what you want to cover

as you're moving forward.

The one when would be the best time of day

for you. Of course, love to think about your staff for

that. I do have professional development

sessions that maybe you can work through. a

big one we're talking about when is session

link. So I'm going to go back

to talking about business resources. Again. I know I just

mentioned them but as an example,

gill business demographics now is an amazing

resource, but it's also a huge resource.

So oftentimes having a session of

30 minutes is not going to do it justice and

won't be able to kind of get you through everything you want

to get through. So make sure you know

what resource you're tackling and you really

tailor your session like for that resource

may be better to use 45 minutes or an hour

for that resource. But if you're working on maybe

one of our Gale one file resources,

that's a little bit more of a basic database

search, a standard search that you're expecting

that may be better suited for a shorter

30 minute session or maybe even a, a brief

tutorial kind of under 10 minutes. So

always consider when

where there's usually, you know, two different options,

virtual or in person and then whatever

branch you want to go to. So if I have individuals

from kind of larger library systems,

you always want to consider which branch is the easiest

to get to for everyone. If

the answer is none then you may want to consider

a virtual training. Of course, everyone will be able

to attend virtually.

And then finally, the why is really

what kind of brings everything together

as you're planning your training? You always

want to ground yourself in the why?

So first off, what's the goal of this resource

that you're training the staff on? Did you buy

it for a particular demographic?

Did you buy it for a particular program that

you're running? Why do you have that resource

for your patrons?


what is this training going to do for your attendees?

So for your staff, what is this supposed to prepare

them for? Is it preparing them for

working with your patrons? Is it preparing

them just for having the knowledge

in the back of their minds? What exactly

are they going to need to get out of this? And

then by extension, how is this training

going to benefit patrons? So

of course, you're not training patrons directly,

but how are you going to be

able to kind of pull forward what you

just trained your staff on to benefit

your trainings directly?

And we have a quick question here that I'm going to pop this up.

Do you have a question? Will the training today also be helpful

for librarians directly helping patrons use

gall resources or just people

who are planning trainings?

So right now, this session is really kind

of a train, the trainer. So we're focused on,

you training your library staff

as opposed to training patrons. Of

course, a lot of these practices are going to be beneficial

for your patrons if you're planning on, training

them directly as well. But right now this is really focused

on training the trainer or training your staff

to work with your patrons.

So let's go ahead and move forward now. So we'll keep

ourselves grounded in the who, what, when, where and why

specifically, we'll keep ourselves grounded

in the why, why we're deciding to

go forward with this session.

So we're talking about the who best case

attendance. I want you to consider of course,

your subject focus staff. So your business

librarians attending your business

training, your youth

librarians attending any sort of maybe gale

in context, elementary training, your

patron fa facing support staff, of

course, but I also want to mention library

partners. So if you're working with maybe

different special interest groups, maybe

a small business support group or something

like that, you may want to consider inviting

them to these trainings because

they're going to be

kind of trainers as well. They're going to be working with

their, the individuals and their groups and their special

special interest groups. So you can really think

of them as trainers. So you want to have them

fully understand the resources

so they can direct their users

to that correct place So definitely consider any

library partners that you're already working with,

consider inviting them to these training so they

can get a better understanding and be prepared

to work with your patrons outside

of the library.

So now we're talking about the what here? So the

what is going to be, how you're walking

through your training session? So it's going to be everything

you're covering and how you're going to cover it.

I put a quick note here, of course,

some of your resources have pretty unique platforms

again, kind of going back to business resources.

If you have gale business demographics now

or gale business plan builder, they are quite

unique compared to some standard

standard searching

basic databases. So this may not

work perfectly for you, but just a general

flow that could be helpful as you're training your staff.

It's going to start off in presentation sites

just like today with just a nice

surface level overview. So going over what's

included, maybe a brief

mention of the contents and

here it is where you want to first mention

your why. So again, not only are you grinding

yourself in the why when you're developing this training,

but start off with the y for your attendees

as well. So you're grinding them as

well. So as they're learning, they understand why they're

learning and they're paying attention to little

bits of information that could help them with whatever

they're going to take this information over to

from there, I suggest jump jumping

right into the resource. So starting off at the resource

home page for a nice platform

orientation. So just walk through the home page.

If there are different tools they have on that page,

show those off. You know, if we're talking

about maybe one of

the one file resources you may want to show get

link or you may want to show how to get

into a publication search, something like that.

just walk from that

to orient your users to the platform.

You may also want to point out any specific

search functionalities that are on the home page,

or browse functionalities as well.

Once you've made your way through that, I suggest

then talking about searching structure.

So this will most likely still be on the home page

of it and potentially in the advanced

search as well. So go through how basic searching

is going to work for your patrons take

a look at the advanced search options. Again,

your resources are most likely going to be pretty

varied if we're talking about that public library

situation. So take a look

and make sure you understand the different options for

your advanced searches because they can vary quite

a bit between the resources but find

those workflows and those benefits for patrons

and bring those to your trainers.

I also like to mention topic,

my internet and all of our resources. But that's a great

supplemental search support information

that you're going to find in our one file

resources or in our in context

resources, some of our literature resources.

So that's a great kind of supplemental

tool. I suggest taking a look at as well.

Then moving forward from there, you may want to take

a look at how your patrons are going to be able

to manipulate search results. So

go over our different options for filtering

how everything is organized. A lot of times you'll

see in our resource, we have different

content buckets. So our news

reports are going to be pulled separately from our primary

sources which are pulled separately from our images.

So make sure they understand how that functions.

So they can let patrons know how they can find

exactly what they're looking for.

And we also tag and create

labels for a, a huge amount of

our information. So point those

tags out where they can find those tags, how

they can limit to those tags to make it really simple

to pull precise content to pull

exactly what they need

moving from there. This is kind of

I like to think of the chunk

of your session is going to be taking a look

at all of these supporting tools that we have available

and a lot of them are going to be at the article

level. So you may want to click into a piece

of content after you run a search.

and you may want to take a look at highlights and notes

and inflation tools. We have available

our sharing tools like our Google and Microsoft integrations

citations if they have students coming

in for homework help. Our citation tool is going

to be really helpful and

our accessibility tools. So changing

the font and the colors of our articles,

having the articles read to them and things like

that. So this will most likely again extend

through the full resource. You're going to find different

tools in different sections. But I definitely

suggest clicking into an article and

letting them see how that works.

And if you are running a longer session,

you might want to consider an activity. So some things

that we've found success with here at Gale are

things like scavenger hunts, escape rooms

are pretty huge. We've had a lot

of success with those, but group collaborations

are great, especially if you're doing something virtually,

you could have breakout rooms and things like that

just to get everyone's mind kind of flowing

instead of just sitting and listening, getting them actually

involved in the content that they're going

to be working with.

Now, let's talk just briefly about when.

So first, if you have P D time,

that's already set aside, maybe

at the end of the day, maybe you have staff

kind of taking turns with some different professional

development consider including

your training in those sessions. It might be helpful

to run through multiple sessions

if you're targeting different groups or maybe

if you stag your stagger your professional development

kind of consider if you can squeeze it into

that session,

think about the day of the week as well.

You see the most attendance and the most

um collaboration and activity

and sessions on Tuesdays and Thursdays.

So if you can set a training for one of those two

days, you may want to consider it,

I would also consider time of the

day. Generally after lunch is a little bit

a little bit harder to keep attention

from individuals. Of course, they're just getting back from lunch.

So generally their attention isn't fully pulled

forward. So consider Tuesdays and Thursdays

and maybe before lunch or towards the end

of the day, finally, make

sure you consider the time of the year for your

staff. A lot of times these

introductions can be pretty overwhelming, especially

if you're going through a larger resource. maybe

Peterson's test and career prep

or something like that.

So make sure you choose a time that's not

super busy. So you might want to avoid

if your youth staff is working on summer

reading pretty heavily, you may want to avoid

that, working that time to review

your resources. if it's back

to school season and you have a lot of individuals

coming and for homework help. Again, that's a busy

time that you might just want to avoid. So,

always consider what time

of the year it is, what's going to work best for your

staff. How are they going to best absorb

the knowledge? Because of course, we don't want

to overwhelm them more than they most likely already


And finally, the where, so of

course, our two options are going to be in person

and virtual. And I want to note here

that pre pandemic in

person was pretty much the default. You always

wanted to go to an in person session.

You know, that's gold standard, that's what you want to do.

But we found that virtual

sessions can be just as impactful as in

person. So even as we're kind of moving

forward out of the pandemic don't

always default to in person just because

you can't always really evaluate

if in person is in fact going to be

better than a virtual option. So

with in person, of course, you have to find

your best mutual sites, you have to think about

drive time and parking. Are you going to have

a room large enough? You know, if I'm talking

to anyone from a large library system, are you going

to be able to fit everyone in whatever

room you choose? Are they going to be able to

access the content

while virtual? Of course, you can join

from anywhere you don't need to worry about space. So those

of you who do have that large library system,

or maybe just, you know, librarians

who kind of work different times, they can join

at any time from anywhere

in a virtual setting. They're also going to have access to

their personal tech and their personal supplies.

So if they have a nice setup at their desk

that they want to be able to use, it may be

beneficial for them to kind of be in their, their

native space. So they're really going to understand

how to utilize these resources, not going to be

worried about figuring out the tech

that you have available for them.

But of course, in person, generally, you're going to

have easier collaboration so they can turn

around and talk to the person behind them or

they can work in groups at tables that you've set

up and you do

have expanded activity options there

as well. So you can think of

against scavenger hunts or escape

rooms. A lot of times they're going to be easier in

person. You can also have your

team get up and move around the room

a little bit to kind of build that collaboration.

And we're talking about virtual that is limited

a little bit. So you kind of have to get more

creative. So utilizing breakout rooms

or discussion boards, or

maybe, you know, quizzing software, things

like that, you'll have to kind of utilize that and be a little

bit more creative to make sure you're

still having that collaboration that's really going to help

this content sink in.

Finally, in person. Of course, you have

the option for lunch and learn or other incentives,

you know, bring everyone together for breakfast.

You'll have that option in person

and of course, virtually, you're going to be need

to be a little bit more creative with incentives.

Of course, you're most likely not going

to be able to offer them a lunch without providing

them with gift cards or something like that.

But always consider each of these

different kind of

pieces of training as you're deciding how

you want to run it. And again, I suggest

don't always default in person. I agree

that a lot of times it is

really beneficial to be able to be face to

face with those individuals. But

forcing it can oftentimes lead to

a less productive training than if you were

to have run it virtually. So just be honest

with yourself and see which

would actually benefit your staff the most.

So if it is virtual, then go ahead and

dive right into that virtual, maybe a little

bit more work on your part to figure out that collaborative

piece. But if you can get the information

easier to your staff, I would

suggest doing it however you can.

So let's talk about what gale has for you we're

going to dive into our support site to actually look

at these resources. But I briefly want

to pull forward just a, a couple of the different

options. So for some of the resources

we do have pre created training slide

decks. So you don't have to build your own slides

if you don't want to. I've just pulled forward

a screenshot here for Gale presents

Peterson's career prep.

This one is specifically focused on the resume

tool. What we've done is we've pulled all

of this forward for you and you'll see we have notes

listed here.

So we're going to tell you exactly how to use

these slides if you need to enter in your

own information. So your library's information or your

contact information, we've

shown you exactly where to do that.

So this is really kind of a,

a grab and go feature. You'll be able to

really walk through, use these notes

if you want to or make it your own, you know, maybe

copy and paste a couple of these slides,

but not all of them, maybe hide some of the slides.

It's really up to you and it's free

and readily available for you to use.

We also have some different professional development

activities. So I have here just a, a blank

Bingo card that we've created. So

if you want to again, engage your

employees, this might be a good way to do it.

Go ahead and hand, hand them out a bingo

card. This one is actually fillable

so you can create the different tiles

if you already want to have it ready to go for

them. I don't know about you

all, but sometimes in professional development

sessions, we have

single cards already made that are a little bit


little bit less focused on the content.

You can have these bingo cards

already created to kind of pull

your audience's attention instead of

them making their own

hidden bingo cards, we'll call them.

We also have tip sheets premade

for all of your resources. So if

you're planning on maybe just holding a very, very quick

session, you don't have a lot of time, you

can supplement that with these tips sheets that they

can take forward with them. You'll see some

of them are a little bit more in depth than the others.

Here, you see this business insights.

One is pretty, pretty in depth while the scale

and context environmental studies is a little bit more

simple. So you'll find tip sheets

as well as longer resource guides for

really all of our resources.

So this is a nice supplement and this

is also great if you know, you're not going to be able

to have time to do a one

on one session if you need to

get some information out, but you're not going to be able to

talk to everyone for, you know, a few weeks

or a few months, send out these

tips sheets, they can be really helpful for you.

So let's go ahead and take a look at all of this material

on our support site. So our support

site is

to get to the training

content and it'll just be forward slash training,

but I'm just going to start off on the support side

home page. There we go.

So this is the homepage of the support site. And I want

to mention, not only are you going to find training materials

to help you out? But this is also where

you can find marketing materials. You

can get your direct URL S from here. You can get mark

records from here. You can learn about

our usage dashboard and access our usage

dashboard from this website. So this

is a really nice website to kind of hold onto



You'll notice you can enter your location ID

here and that's going to pull forward your

library's specific content. You're

only going to see materials for the resources

that you're currently subscribed

to. You don't have to though, if

you don't know your location ID, you can find it here

using this, find your location for today.

I'm not going to sign in. I'm just gonna go directly

to the content that we have available

and you'll see here. Now, this is our training center.

You'll see I can browse by type of content.

So if I click browse by type,

you'll see all of the different types we have here.

So our pre-recorded webinars,

our tutorials are great as well. They usually under

about two minutes. So if you want to get just a quick

bit of content out to your staff,

tutorials might be the way to go for you.

You'll see, we've got tips sheets pulled out for

professional development materials,

all available.

Also under training center, I can browse

by product. So I'm going to do

that today. If I want to take a look at, let's say everything

we have available for,

let's say Gale Peterson's test

and career prep today. If I want to see

everything available, I just went ahead and clicked

into that resource.

Now I can scroll down and take a look here. So

again, I have a resume presentation.

That's the one I took that screenshot of.

If I click this to take a look, you'll see it just

prompts me to download this as a PDF

and then you can edit however you like

scrolling down, you'll see tips sheets, resource

guides. For this one, we have

a directly patron focused

personal inventory flow chart.

So if you're trying to get patrons involved,

you may want to forward this along to your staff

scrolling down here. So they'll be able to kind of

start from the beginning and see where

within the resource they need to go to get the support

that they need.

Then under that, this is where you're going to find

all of our on demand training. So any recorded

webinars, we have available, any

tutorials which again are going to be shorter,

generally two minute sessions are

going to be found here as well. So be able

to simply access all of that content, utilize

whatever you need.

In addition to all of this, I also want

to point out under our training

center, we have this section called content

specific materials. So

if you have some more advanced staff

who are maybe just trying to learn more about the resources

or maybe just trying to get in there and do different

things. These content specific

training materials could certainly be a place you want to

take a look at. You'll see a lot of times we

highlight different observances. So Arab

American Heritage Month we have on here,

excuse me, a api

month, we have content for that as well. Second

chance month, small business week,

which is coming up shortly

and then underneath you'll see we have a few other themes

by month here.

So we can easily click into any of these. Let's

say I want to jump into Small Business Week 2023

we pulled for all of this content.

So if your staff needs additional support,

maybe to just tweak how they're using this content.

This may be a great place for you to go. You'll see, we have

some resource guides. We've got some graphic

organizers here that they may want to take a look at

and forward along to small

business patrons who are coming in looking for help

some on demand training again if they need to

fine tune their skills at all.

So we do keep kind of that separate

special content for

your staff as well. So if they are looking

for that next step up, if they already know

the basics of the resource, you can

find more advanced training content here

as well to really support them in everything they're doing.

And again, all of this is

um on demand, you can access it

24 7. It's free for you to use. You don't

need to worry about purchasing or reaching out to anyone.

You can just click into anything, download it

and you're ready to go

again, supports

dot com.

Now we're nearing the end of our session here.

So I do have some wrap up information and

I haven't gotten any questions in, but

I will beside the one. but

I will ask now if anyone has questions,

go ahead and put them into Q and A for me

while you do that, I do want to give you

some kind contact information. So if you need some

additional support for your resources,

maybe you want to talk further about best practices

and usage or marketing or something like that.

You can reach out to your customer success manager

at [email protected]

You'll be forwarded to the correct individual.

If you want to talk about any of your Gale resources

or potentially picking up a different

resource or just talking about your collection in general,

you can always reach out to your sales consultant. If you

don't know who that is, go to support

dot com forward slash rep finder. And

we'll direct you to the correct individual.

Again, all of our support and training

tools including this recorded webinar will

appear on the support site,

which is

Again, I suggest if you

have time to write it down, pull it up and bookmark

it on your browser This is going to

help you find, hopefully all of the content

you're going to need to train your staff.

And I do have a session survey here if you have

the time. I have a QR code

on the screen, but it's also going to pop up in your browser

once the session's done. It's just a few

questions just to make sure we're hitting

exactly what you're looking for as we move through

our sessions here.

And I haven't seen any questions

pop up here.

So I'll go ahead and end our session for the day.

I do appreciate everyone being on the line.

If you think of any questions, feel free to

reach out to me, you're going to get a couple of emails

from me, so feel free to respond.

But again, enjoy the rest of your day

and hopefully we'll see you all on ses sessions

in the future.
© 2024 Gale, part of Cengage Group