Thank you again, everyone for being here today.
We're in a train, the trainer live session.
We're talking today about strategies
for staff training for public
libraries. So if I have anyone joining
from a K 12 library or an academic
library we would love for you to be
here. But just as a warning, this is going to be a public
library focused K 12 individuals.
We do have a pre-recorded webinar focused
on your staff,
on our support site already. So
again, feel free if you're a K 12
individual to stay on the line, but this will be
pretty public library focused.
My name is Amber Winters and I will be your
Gale training consultant for the day.
Let's go ahead and get started. So our
our agenda today first, I just want to talk about
some training, best practices. So
kind of what us trainers at gale do here
to make sure that we can provide successful
training. We're going to go over those,
then we're going to go over all of the premade materials
that we have created for you guys. What's
great is we don't want you to reinvent the wheel. So
activities, professional development
tools, prebuilt presentations,
all that good stuff we've made that for you already
and we have it on our support site. So we're going to take
a look at that today to hopefully kind
of propel you forward as you start to train your staff.
And we should have time at the very end of the session
for any questions you have, feel free
to put your questions into the Q and A as we
move forward. And I should be able to answer them,
unless they start to get a little
bit too burdensome and then we will wait to the end of the session.
And I do have some quick contact information
for you at the end of the session today as well.
So let's go ahead and get started here. So the
first thing I always want to mention is
you should always run a needs assessment as
you're planning on training for your staff. So I always
like to consider who, what, when, where and
why because you want to make sure you're hitting
what staff actually needs because of course,
everyone knows that your time is usually pretty
limited. So first you want to think about who,
how many people are you planning on having? your
sessions are going to vary based on how many people
you may not have, be able to have as collaborative
a session. If you have 100 people attending
versus smaller group of 10
also consider their roles and their comfort
level. You want to make sure you're not going too advanced
for yourself, but also not too basic.
You want to make this as impactful as possible,
so be sure to hit them at whatever they're at level
they're at if they are intermediate
or advanced, maybe skip over a
a brief summary session
and go into something a little bit more specific that can kind
of propel their ideas forward.
And next you want to consider what, so what resource
are you going to be talking about?
And of course, that's going to vary substantially
in the public library setting. If you're
talking about a business resource or
a career development resource or maybe resources
for students coming in looking for homework help.
So consider what resource you're actually going
to be working with.
If you're going to look at specific tools, make
sure you have those pulled out and ready to
go. Are you going to be looking
at specific content or maybe different workflows,
how your users are going to actually be able to
access the contents? And
are you going to maybe include activities or something like
that? So make sure, you know, kind of
a, a brief outline of what you want to cover
as you're moving forward.
The one when would be the best time of day
for you. Of course, love to think about your staff for
that. I do have professional development
sessions that maybe you can work through. a
big one we're talking about when is session
link. So I'm going to go back
to talking about business resources. Again. I know I just
mentioned them but as an example,
gill business demographics now is an amazing
resource, but it's also a huge resource.
So oftentimes having a session of
30 minutes is not going to do it justice and
won't be able to kind of get you through everything you want
to get through. So make sure you know
what resource you're tackling and you really
tailor your session like for that resource
may be better to use 45 minutes or an hour
for that resource. But if you're working on maybe
one of our Gale one file resources,
that's a little bit more of a basic database
search, a standard search that you're expecting
that may be better suited for a shorter
30 minute session or maybe even a, a brief
tutorial kind of under 10 minutes. So
always consider when
where there's usually, you know, two different options,
virtual or in person and then whatever
branch you want to go to. So if I have individuals
from kind of larger library systems,
you always want to consider which branch is the easiest
to get to for everyone. If
the answer is none then you may want to consider
a virtual training. Of course, everyone will be able
to attend virtually.
And then finally, the why is really
what kind of brings everything together
as you're planning your training? You always
want to ground yourself in the why?
So first off, what's the goal of this resource
that you're training the staff on? Did you buy
it for a particular demographic?
Did you buy it for a particular program that
you're running? Why do you have that resource
for your patrons?
what is this training going to do for your attendees?
So for your staff, what is this supposed to prepare
them for? Is it preparing them for
working with your patrons? Is it preparing
them just for having the knowledge
in the back of their minds? What exactly
are they going to need to get out of this? And
then by extension, how is this training
going to benefit patrons? So
of course, you're not training patrons directly,
but how are you going to be
able to kind of pull forward what you
just trained your staff on to benefit
your trainings directly?
And we have a quick question here that I'm going to pop this up.
Do you have a question? Will the training today also be helpful
for librarians directly helping patrons use
gall resources or just people
who are planning trainings?
So right now, this session is really kind
of a train, the trainer. So we're focused on,
you training your library staff
as opposed to training patrons. Of
course, a lot of these practices are going to be beneficial
for your patrons if you're planning on, training
them directly as well. But right now this is really focused
on training the trainer or training your staff
to work with your patrons.
So let's go ahead and move forward now. So we'll keep
ourselves grounded in the who, what, when, where and why
specifically, we'll keep ourselves grounded
in the why, why we're deciding to
go forward with this session.
So we're talking about the who best case
attendance. I want you to consider of course,
your subject focus staff. So your business
librarians attending your business
training, your youth
librarians attending any sort of maybe gale
in context, elementary training, your
patron fa facing support staff, of
course, but I also want to mention library
partners. So if you're working with maybe
different special interest groups, maybe
a small business support group or something
like that, you may want to consider inviting
them to these trainings because
they're going to be
kind of trainers as well. They're going to be working with
their, the individuals and their groups and their special
special interest groups. So you can really think
of them as trainers. So you want to have them
fully understand the resources
so they can direct their users
to that correct place So definitely consider any
library partners that you're already working with,
consider inviting them to these training so they
can get a better understanding and be prepared
to work with your patrons outside
of the library.
So now we're talking about the what here? So the
what is going to be, how you're walking
through your training session? So it's going to be everything
you're covering and how you're going to cover it.
I put a quick note here, of course,
some of your resources have pretty unique platforms
again, kind of going back to business resources.
If you have gale business demographics now
or gale business plan builder, they are quite
unique compared to some standard
basic databases. So this may not
work perfectly for you, but just a general
flow that could be helpful as you're training your staff.
It's going to start off in presentation sites
just like today with just a nice
surface level overview. So going over what's
included, maybe a brief
mention of the contents and
here it is where you want to first mention
your why. So again, not only are you grinding
yourself in the why when you're developing this training,
but start off with the y for your attendees
as well. So you're grinding them as
well. So as they're learning, they understand why they're
learning and they're paying attention to little
bits of information that could help them with whatever
they're going to take this information over to
from there, I suggest jump jumping
right into the resource. So starting off at the resource
home page for a nice platform
orientation. So just walk through the home page.
If there are different tools they have on that page,
show those off. You know, if we're talking
about maybe one of
the one file resources you may want to show get
link or you may want to show how to get
into a publication search, something like that.
just walk from that
to orient your users to the platform.
You may also want to point out any specific
search functionalities that are on the home page,
or browse functionalities as well.
Once you've made your way through that, I suggest
then talking about searching structure.
So this will most likely still be on the home page
of it and potentially in the advanced
search as well. So go through how basic searching
is going to work for your patrons take
a look at the advanced search options. Again,
your resources are most likely going to be pretty
varied if we're talking about that public library
situation. So take a look
and make sure you understand the different options for
your advanced searches because they can vary quite
a bit between the resources but find
those workflows and those benefits for patrons
and bring those to your trainers.
I also like to mention topic,
my internet and all of our resources. But that's a great
supplemental search support information
that you're going to find in our one file
resources or in our in context
resources, some of our literature resources.
So that's a great kind of supplemental
tool. I suggest taking a look at as well.
Then moving forward from there, you may want to take
a look at how your patrons are going to be able
to manipulate search results. So
go over our different options for filtering
how everything is organized. A lot of times you'll
see in our resource, we have different
content buckets. So our news
reports are going to be pulled separately from our primary
sources which are pulled separately from our images.
So make sure they understand how that functions.
So they can let patrons know how they can find
exactly what they're looking for.
And we also tag and create
labels for a, a huge amount of
our information. So point those
tags out where they can find those tags, how
they can limit to those tags to make it really simple
to pull precise content to pull
exactly what they need
moving from there. This is kind of
I like to think of the chunk
of your session is going to be taking a look
at all of these supporting tools that we have available
and a lot of them are going to be at the article
level. So you may want to click into a piece
of content after you run a search.
and you may want to take a look at highlights and notes
and inflation tools. We have available
our sharing tools like our Google and Microsoft integrations
citations if they have students coming
in for homework help. Our citation tool is going
to be really helpful and
our accessibility tools. So changing
the font and the colors of our articles,
having the articles read to them and things like
that. So this will most likely again extend
through the full resource. You're going to find different
tools in different sections. But I definitely
suggest clicking into an article and
letting them see how that works.
And if you are running a longer session,
you might want to consider an activity. So some things
that we've found success with here at Gale are
things like scavenger hunts, escape rooms
are pretty huge. We've had a lot
of success with those, but group collaborations
are great, especially if you're doing something virtually,
you could have breakout rooms and things like that
just to get everyone's mind kind of flowing
instead of just sitting and listening, getting them actually
involved in the content that they're going
to be working with.
Now, let's talk just briefly about when.
So first, if you have P D time,
that's already set aside, maybe
at the end of the day, maybe you have staff
kind of taking turns with some different professional
development consider including
your training in those sessions. It might be helpful
to run through multiple sessions
if you're targeting different groups or maybe
if you stag your stagger your professional development
kind of consider if you can squeeze it into
think about the day of the week as well.
You see the most attendance and the most
um collaboration and activity
and sessions on Tuesdays and Thursdays.
So if you can set a training for one of those two
days, you may want to consider it,
I would also consider time of the
day. Generally after lunch is a little bit
a little bit harder to keep attention
from individuals. Of course, they're just getting back from lunch.
So generally their attention isn't fully pulled
forward. So consider Tuesdays and Thursdays
and maybe before lunch or towards the end
of the day, finally, make
sure you consider the time of the year for your
staff. A lot of times these
introductions can be pretty overwhelming, especially
if you're going through a larger resource. maybe
Peterson's test and career prep
or something like that.
So make sure you choose a time that's not
super busy. So you might want to avoid
if your youth staff is working on summer
reading pretty heavily, you may want to avoid
that, working that time to review
your resources. if it's back
to school season and you have a lot of individuals
coming and for homework help. Again, that's a busy
time that you might just want to avoid. So,
always consider what time
of the year it is, what's going to work best for your
staff. How are they going to best absorb
the knowledge? Because of course, we don't want
to overwhelm them more than they most likely already
And finally, the where, so of
course, our two options are going to be in person
and virtual. And I want to note here
that pre pandemic in
person was pretty much the default. You always
wanted to go to an in person session.
You know, that's gold standard, that's what you want to do.
But we found that virtual
sessions can be just as impactful as in
person. So even as we're kind of moving
forward out of the pandemic don't
always default to in person just because
you can't always really evaluate
if in person is in fact going to be
better than a virtual option. So
with in person, of course, you have to find
your best mutual sites, you have to think about
drive time and parking. Are you going to have
a room large enough? You know, if I'm talking
to anyone from a large library system, are you going
to be able to fit everyone in whatever
room you choose? Are they going to be able to
access the content
while virtual? Of course, you can join
from anywhere you don't need to worry about space. So those
of you who do have that large library system,
or maybe just, you know, librarians
who kind of work different times, they can join
at any time from anywhere
in a virtual setting. They're also going to have access to
their personal tech and their personal supplies.
So if they have a nice setup at their desk
that they want to be able to use, it may be
beneficial for them to kind of be in their, their
native space. So they're really going to understand
how to utilize these resources, not going to be
worried about figuring out the tech
that you have available for them.
But of course, in person, generally, you're going to
have easier collaboration so they can turn
around and talk to the person behind them or
they can work in groups at tables that you've set
up and you do
have expanded activity options there
as well. So you can think of
against scavenger hunts or escape
rooms. A lot of times they're going to be easier in
person. You can also have your
team get up and move around the room
a little bit to kind of build that collaboration.
And we're talking about virtual that is limited
a little bit. So you kind of have to get more
creative. So utilizing breakout rooms
or discussion boards, or
maybe, you know, quizzing software, things
like that, you'll have to kind of utilize that and be a little
bit more creative to make sure you're
still having that collaboration that's really going to help
this content sink in.
Finally, in person. Of course, you have
the option for lunch and learn or other incentives,
you know, bring everyone together for breakfast.
You'll have that option in person
and of course, virtually, you're going to be need
to be a little bit more creative with incentives.
Of course, you're most likely not going
to be able to offer them a lunch without providing
them with gift cards or something like that.
But always consider each of these
different kind of
pieces of training as you're deciding how
you want to run it. And again, I suggest
don't always default in person. I agree
that a lot of times it is
really beneficial to be able to be face to
face with those individuals. But
forcing it can oftentimes lead to
a less productive training than if you were
to have run it virtually. So just be honest
with yourself and see which
would actually benefit your staff the most.
So if it is virtual, then go ahead and
dive right into that virtual, maybe a little
bit more work on your part to figure out that collaborative
piece. But if you can get the information
easier to your staff, I would
suggest doing it however you can.
So let's talk about what gale has for you we're
going to dive into our support site to actually look
at these resources. But I briefly want
to pull forward just a, a couple of the different
options. So for some of the resources
we do have pre created training slide
decks. So you don't have to build your own slides
if you don't want to. I've just pulled forward
a screenshot here for Gale presents
Peterson's career prep.
This one is specifically focused on the resume
tool. What we've done is we've pulled all
of this forward for you and you'll see we have notes
So we're going to tell you exactly how to use
these slides if you need to enter in your
own information. So your library's information or your
contact information, we've
shown you exactly where to do that.
So this is really kind of a,
a grab and go feature. You'll be able to
really walk through, use these notes
if you want to or make it your own, you know, maybe
copy and paste a couple of these slides,
but not all of them, maybe hide some of the slides.
It's really up to you and it's free
and readily available for you to use.
We also have some different professional development
activities. So I have here just a, a blank
Bingo card that we've created. So
if you want to again, engage your
employees, this might be a good way to do it.
Go ahead and hand, hand them out a bingo
card. This one is actually fillable
so you can create the different tiles
if you already want to have it ready to go for
them. I don't know about you
all, but sometimes in professional development
sessions, we have
single cards already made that are a little bit
little bit less focused on the content.
You can have these bingo cards
already created to kind of pull
your audience's attention instead of
them making their own
hidden bingo cards, we'll call them.
We also have tip sheets premade
for all of your resources. So if
you're planning on maybe just holding a very, very quick
session, you don't have a lot of time, you
can supplement that with these tips sheets that they
can take forward with them. You'll see some
of them are a little bit more in depth than the others.
Here, you see this business insights.
One is pretty, pretty in depth while the scale
and context environmental studies is a little bit more
simple. So you'll find tip sheets
as well as longer resource guides for
really all of our resources.
So this is a nice supplement and this
is also great if you know, you're not going to be able
to have time to do a one
on one session if you need to
get some information out, but you're not going to be able to
talk to everyone for, you know, a few weeks
or a few months, send out these
tips sheets, they can be really helpful for you.
So let's go ahead and take a look at all of this material
on our support site. So our support
site is support.gale.com
to get to the training
content and it'll just be forward slash training,
but I'm just going to start off on the support side
home page. There we go.
So this is the homepage of the support site. And I want
to mention, not only are you going to find training materials
to help you out? But this is also where
you can find marketing materials. You
can get your direct URL S from here. You can get mark
records from here. You can learn about
our usage dashboard and access our usage
dashboard from this website. So this
is a really nice website to kind of hold onto
You'll notice you can enter your location ID
here and that's going to pull forward your
library's specific content. You're
only going to see materials for the resources
that you're currently subscribed
to. You don't have to though, if
you don't know your location ID, you can find it here
using this, find your location for today.
I'm not going to sign in. I'm just gonna go directly
to the content that we have available
and you'll see here. Now, this is our training center.
You'll see I can browse by type of content.
So if I click browse by type,
you'll see all of the different types we have here.
So our pre-recorded webinars,
our tutorials are great as well. They usually under
about two minutes. So if you want to get just a quick
bit of content out to your staff,
tutorials might be the way to go for you.
You'll see, we've got tips sheets pulled out for
professional development materials,
Also under training center, I can browse
by product. So I'm going to do
that today. If I want to take a look at, let's say everything
we have available for,
let's say Gale Peterson's test
and career prep today. If I want to see
everything available, I just went ahead and clicked
into that resource.
Now I can scroll down and take a look here. So
again, I have a resume presentation.
That's the one I took that screenshot of.
If I click this to take a look, you'll see it just
prompts me to download this as a PDF
and then you can edit however you like
scrolling down, you'll see tips sheets, resource
guides. For this one, we have
a directly patron focused
personal inventory flow chart.
So if you're trying to get patrons involved,
you may want to forward this along to your staff
scrolling down here. So they'll be able to kind of
start from the beginning and see where
within the resource they need to go to get the support
that they need.
Then under that, this is where you're going to find
all of our on demand training. So any recorded
webinars, we have available, any
tutorials which again are going to be shorter,
generally two minute sessions are
going to be found here as well. So be able
to simply access all of that content, utilize
whatever you need.
In addition to all of this, I also want
to point out under our training
center, we have this section called content
specific materials. So
if you have some more advanced staff
who are maybe just trying to learn more about the resources
or maybe just trying to get in there and do different
things. These content specific
training materials could certainly be a place you want to
take a look at. You'll see a lot of times we
highlight different observances. So Arab
American Heritage Month we have on here,
excuse me, a api
month, we have content for that as well. Second
chance month, small business week,
which is coming up shortly
and then underneath you'll see we have a few other themes
by month here.
So we can easily click into any of these. Let's
say I want to jump into Small Business Week 2023
we pulled for all of this content.
So if your staff needs additional support,
maybe to just tweak how they're using this content.
This may be a great place for you to go. You'll see, we have
some resource guides. We've got some graphic
organizers here that they may want to take a look at
and forward along to small
business patrons who are coming in looking for help
some on demand training again if they need to
fine tune their skills at all.
So we do keep kind of that separate
special content for
your staff as well. So if they are looking
for that next step up, if they already know
the basics of the resource, you can
find more advanced training content here
as well to really support them in everything they're doing.
And again, all of this is
um on demand, you can access it
24 7. It's free for you to use. You don't
need to worry about purchasing or reaching out to anyone.
You can just click into anything, download it
and you're ready to go
Now we're nearing the end of our session here.
So I do have some wrap up information and
I haven't gotten any questions in, but
I will beside the one. but
I will ask now if anyone has questions,
go ahead and put them into Q and A for me
while you do that, I do want to give you
some kind contact information. So if you need some
additional support for your resources,
maybe you want to talk further about best practices
and usage or marketing or something like that.
You can reach out to your customer success manager
at [email protected]
You'll be forwarded to the correct individual.
If you want to talk about any of your Gale resources
or potentially picking up a different
resource or just talking about your collection in general,
you can always reach out to your sales consultant. If you
don't know who that is, go to support
dot com forward slash rep finder. And
we'll direct you to the correct individual.
Again, all of our support and training
tools including this recorded webinar will
appear on the support site,
which is support.gale.com.
Again, I suggest if you
have time to write it down, pull it up and bookmark
it on your browser This is going to
help you find, hopefully all of the content
you're going to need to train your staff.
And I do have a session survey here if you have
the time. I have a QR code
on the screen, but it's also going to pop up in your browser
once the session's done. It's just a few
questions just to make sure we're hitting
exactly what you're looking for as we move through
our sessions here.
And I haven't seen any questions
pop up here.
So I'll go ahead and end our session for the day.
I do appreciate everyone being on the line.
If you think of any questions, feel free to
reach out to me, you're going to get a couple of emails
from me, so feel free to respond.
But again, enjoy the rest of your day
and hopefully we'll see you all on ses sessions
in the future.