For MA: Discover Gale LegalForms MA
Gale LegalForms provides professionally written national and Massachusetts specific legal forms as well as valuable resources like a legal dictionary and Q&A so that your users can begin to take charge of their legal affairs. In this session, we shared how to find the forms your users need and the additional support the resource can provide for legal issues.
All right, good morning everybody and welcome
to our discover Gale LegalForms.
Uh, webinar, I'm Stacey Knibloe
your Gale trainer from Massachusetts
and glad to be with you virtually
today to take a look at this really
um exciting resource for your
libraries. This is one of the additions
to the Massachusetts contract this year.
we wanna make sure you're comfortable with it
and feel good, uh, sending your,
your patrons and uh, uh,
any other users to it, we're
gonna spend most of our time live in the resource.
But I thought to get started, we just give a quick
review of what's available in Massachusetts
from Gale uh, through the statewide library
program. And then just a slide,
uh, one slide about Gale LegalForms
kind of let you know what's there. But then of course we're gonna,
go right into it and show you what's
there. Uh, and then as always, we'll wrap
up with support, both the support you can
get from Massachusetts library system, but also
from gale, we want to make sure you've got all
your avenues covered and have no shortage
of places to go for help. So as
we're going through, do feel free to ask
questions anytime. Um
use the chat or the Q and a and actually
let me double check the chat because it had been
Yes, Sorry folks, I'm having to reset it every
webinar so now you can chat with me.
I apologize. I should have checked that earlier.
It keeps defaulting to not letting you chat with
Uh but now you should be able to uh chat with
the host. So
uh I think we're in good shape
Sorry, I wanted to double check that, but do feel free to ask
questions there, but also just give any feedback
or if you see something on the screen you want to know more about.
Just let me know as we go through.
Um I will mention there's some work
being done on my street. So I apologize if
you're picking up any background noise, I'm right
in front of my window, so hopefully
it's not uh, squeaking through, but
uh, I apologize in advance if it is
All right, so let's go ahead and dive in.
And again, wanted to give a quick overview of
what's available from Gale through the Massachusetts
um statewide library program and
you have a lot of resources that have been available
for years and then some new additions
of Gale LegalForms being one of them.
Uh but wanted to give just this quick slide
uh to speak to uh everything.
You've got a wide variety of content,
really. Something for everybody. Uh So
we're of course gonna focus on the one but
uh do feel free if there's anything you got
questions about it, you can certainly ask today or
you'll get my follow up email tomorrow and we'll have
all of our contact info and lots of good links
for uh information.
Here we go. So to find uh your
links for all the resources, whether the
ones you've had or just the new ones, you can of course
always visit the M. B. L. C. Site.
They've done such a nice job, kind of making
it easy to get all your links. There's a troubleshooters
guide uh can reach out with questions
and then of course the um links
that you get here offer the
geo authentication so that
if your users are in Massachusetts when they
click these links, they're just gonna land right
in the database there no other form of authentication
is required. So a really
handy feature, you can then use
these links of course, wherever you like.
They're of course, you know, a good fit on your web pages.
But uh, libraries often tweet them or
maybe you put them on Q. R. Codes around the library
to send folks to resources. So that
might be a nice idea for the LegalForms resource
if you've got a section in the library. uh
around legal help. Great
idea to point users to this resource. So
all of that, you know, still kind of the same paths
you've been taking
with the statewide resources.
Uh Just of course has the new additions
All right, so let's get in here and talk
about Gale LegalForms.
So this database is very well made.
That's exactly what it's made up of
is legal forms. We partner
with a third party U. S. LegalForms
dot com that out in kind
of the commercial world, offers a subscription
based tool for these, these legal forms, but
we partner with them to provide it in libraries.
So there's no cost to your end user
and you get access to these forms
that have been used by attorneys then
used in the courts and folks can
find these, fill them
out and kind of save themselves
maybe on some lawyers fees and take
care of issues on their own.
You've got a blend of forms here that
are kind of nationwide or multistate
and then those that are state specific as
well. So you all have the Massachusetts
version of this resource of course. And
I'll point out how you can tell the difference between
along with all of the legal
forms themselves. You also have a lot
of other types of forms in the resource.
So there are,
Even things like employment applications,
checklists, sample letters.
Um, so along with the things that always have to
do with legal matters, there are other things that kind
of come along with that, uh, but also
just could be used, say by a small business owner.
Um or really, you know, lots of other purposes.
So we'll explore those as well.
and then I think what is really
one of the most helpful places of the database
is, you know, legal issues are tricky.
I remember being at the reference desk and it seemed
like folks are basically looking for legal advice
and that's not really, you know, the role
of the library. So
you'll find lots of guidance here. There are lots
of legal overviews. There's a, like
a legal dictionary, there's even
a Q. And a tool where you can see
questions that have been submitted to U.
S. LegalForms and the answers provided.
So, There's a lot of help around
this content in the database for what can be,
you know, kind of a tricky area.
So this is a great place
for you to be able to kind of avoid having
to give legal advice and point users
in the right direction to this resource and
all the support it provides. So
we're gonna get in there and look around. We
don't want to spend too much time here in the power point.
So let me go ahead and move on.
and get logged in.
Now let me actually make I'm gonna make
my screen a little bit bigger for your end of the
The home page. Really like
a lot of Gale databases gives you the option
of diving right in with a search or browsing
I'm always a fan of browsing. I think
it's handy particularly for library
staff so you can kind of get an idea of what's here
and when you want to use it,
But I think it's especially important in the legal database
because we don't know what we
don't know. And the browse tool
really lets you see what's
available for all of these different legal
issues. So you might discover something
you didn't know you maybe needed, uh
which is I think really handy. So
we're definitely gonna take advantage of the browse.
Uh, but just explain the layout here a little bit.
you've got that extra help
over here in the upper left hand corner.
This will follow us through the resource so
we can jump right in to say the um
uh legal definitions tool if we need it
when we're looking at a form. Uh always
just a click away.
Uh, I am not gonna start with a search because that's
how folks tend to start in any resource.
They see a search box and they go for it. They know what
they're after. Uh, so we're gonna dive
in right there and just look for
the database is organized. The results
I should say are organized.
So you'll see, I kind
of scrolled down a bit more so you can see a bit
more of the forms that are offered,
The categories are a bit more general
and I think a bit more natural language
where the form itself is gonna kind of have
to use that legally is the
categories are more what you might think to search
by. Uh So I appreciate kind of
the uh options here. What we're also
gonna see is the brows tool uses
these categories as well. So you can kind of drill
down into them
and it's a really thorough search. It
will help you out if you maybe misspell
or have a typo um, it
is searching both the category names
and the form names and
along with those form names.
Let me point out. they're all assigned
a control number here. Now, that
number doesn't really mean much out in the
world. It's kind of how they get kept
track of in the database, but
it does tell us something important about
the form, any of these that start
with an M. A.
Have been used or prepared
Ok, what you'll see later
in the results. Let me get rid of those circles
so I can actually show you I'm just gonna
move ahead a few pages. Well,
several pages, I'll go ahead. So you can see them
is the forms that are multistate
are gonna start with the U. S. We
always push the state specific
forms to the top of your results and
then the multistate come after. So
of course lease is a pretty common term.
So we've got over 900 here
we can make it of course much more specific with a
wanted to give you an idea. This does
a really, you know thorough search,
but it also is taking into account
what state you're in and your results to push
those that might be more relevant to
the top of the results.
Right? So something to keep an eye out for. Should
you ever have a Question about a specific form.
If you if you give us that control number, it makes
it easiest for easy for us to make sure
we know which one you're talking about, but it
doesn't really have any other impacts elsewhere.
You know, it's not going to get recognized
kind of outside of LegalForms.
So looking at this search, you
can see, I've of course got a lot of leases.
I was thinking, you know, kind of landlord tenant,
but there are lots of other leases out
there. My favorite, the one that comes up
um here, we always have
a lease agreement. So should
you need that, We've got it,
and if we scroll around again, looking at the categories,
we have lots of legal forms.
But then check these other options. So like landlord
tenant applications, we have a salary
verification form. So,
you know, maybe not a legal form per se, but
you know, something you might need as a, as
say, a landlord or need to fill out
as a tenant, that type of thing.
So you have a variety
here. We can break down commercial leases versus
say residential and just throwing
extra search terms in will help and narrow this
down or again, if we came through the browse
But I wanted to give you kind of an idea
of the scope of the resource. So there's
a lot of kind of interesting things here. So,
So we've got some landlord tenant
disputes notices and letters here.
So we've got a tenant who's maybe
up to something and we want to give them
a uh warning that their lease could be terminated.
We've got a form for that. So
often I start with a really broad
search. So you
so I can see kind of what's here relating
to this topic, but then you can always throw
in more search terms and make it more narrow. But let's
go ahead and take a look at this form.
and the forms are always
gonna come with a description
which is written for me as a regular
person because the form itself
of course may of course may have legal language
in it might be um you know
maybe a lot more words than I would think to say
something. Uh So the description is
a nice way to kind of get a brief
description or actually it could be a couple of paragraphs,
depends on the form, but
written for me is the non lawyer and
you can always get a little preview which I like because
if we download, it's gonna open up in word
or you know, wherever we may choose. P. D.
F. Takes a minute. The preview is nice.
It just loads really quickly so you can get a quick look to
decide if it's the thing you're looking for.
And then related definitions are also available.
So we can kind of open these up.
and they're just coming from the legal definitions tool.
So some additional helps to understand the form
you're working with
but of course we move on the real forms.
So you will see
um Spanish language versions of
various forms popping up.
Um We do have a current list but
they're adding this content in all the time. So
it's you know probably something we'll start
uh what, not as frequently as they're
adding new forms just because it's happening so fast.
Uh but I'm certainly happy to make kind of that first version
available to you right now,
there isn't a way to specifically look
for forms in Spanish, although
some of them their titles are
in Spanish so you can search in Spanish and
find them, but uh they
are looking uh to create
a browse tool around the Spanish language
form. So something to keep an keep an eye
we're never done with our databases at Yale. Always
new things coming to them. But that's a more recent
addition and uh, functionality
will start tying into it soon as well. So content
is available in Spanish and then we're gonna
again make some additions so you can find it
um more easily, but it will just
kind of pop up with the other forms
here. and the forms
are gonna be available usually
in a couple of different formats. We
have usually Microsoft
word, rich text and you'll see
P. D. F. As well.
the nice thing about the rich text
and the M. S. Word and even some of the
uh, P D. F. S is
you can actively edit them.
Uh, in some cases you'll see samples, those
might be more in P. D. F. So you can just
get a look at them. But usually a few
different formats. Rich text will open
with any type of word formatting
or sorry, word processing, uh, software,
Microsoft word though very popular. So most
of the forms are gonna be available in that too.
and you just click there's unlimited downloads.
So no worries around that
download and open forms
let me bring this one over. So you can see it
and the forms are
again they're to be customized and
used. So you can fill in the blanks here on
If someone's using a library computer,
they're probably gonna want to put that, Save it maybe to
a flash drive or upload it to the cloud
or something to kind of take it with them. Or
even just print it out if, if that's all they need.
Uh if they're on their own devices though, of course they can
keep this form, file it away, keep
it where they need it.
Uh, but very simple. You just,
you know, fill in the form
And again, if you've got questions, you can
always pop back to the resource.
Sorry, let me get back to the resource.
Take advantage of the legal definitions
tool. The law digest can be helpful in that
The legal life articles, we're gonna look at all
of these, but
there's a lot of additional help for kind of questions
around what folks are using
and what you'll also see
go back out to the results here.
Oh no, sorry. I think I jumped all the way back to the home page
back to the results
something you'll also see. Let me scroll
up. I think we had an example up front here
You might see a couple different versions
of a form
So commercial building or space lease Massachusetts?
Commercial lease package,
which of these do I need? It's really
gonna be up to the user. Now, the packages
are nice. Let me pop into this so I can show these
they group together forms. You may
need multiple forms. You may need, or
different options, um, or even
a couple different versions of the form.
So you have,
this kind of wealth package as they call it.
It's again, well named here in the resource,
um, a package of forms to work with, so you
don't have to go looking elsewhere. So this
is the other type of thing I like when they're grouping
the forms together is you get things like the questionnaires,
letters, those flow into here too.
So again, you kind of discover content
uh, using the browse tool, but also
in the package components, because it's just putting together
things you might use all together
so there are all, well, you know
what, let me, let me put a pin in that we'll come back
and talk about the uh online versions
of the forms uh a little later.
again, really handy. The packages put
together a nice group. So,
but again, you can always search for something more
specific. So say we're looking to lease a condo
or create a, a lease for a condo.
I can search on that and of course that cuts
our heads way down. I think we had over 900 before
now. We've just got nine.
And what it's also gonna
do is I mentioned before, it helps with spelling.
It also uses implied truncation.
So, I searched on condo it found
condominium, so really helpful search
So we've got um a boat dock
lease if we need it in a condominium but
uh going through again, which one do
I need? That's when you get the users to kind of jump
in and take a look and pick
the one that's right for them. And again, because
they're all editable
Just open this one up
you know, of course, things like names, dates,
all of that have got these blanks so you can fill
them in, but
you know, you can adjust other things as well if there's,
you know, an additional,
you know, rule you have for the condo,
you can always add on to these. It's again
all completely editable. So
yours to work with as needed. Or your
users were uh needs uh met
So it's pretty straightforward working with the
forms. Oh and good. And we've got another one in
Spanish here. So let me just actually show open
that up and give you a look
So these will pop up more and more.
The other thing you're gonna see more and more of
back to the database here,
I don't think we have too many for Massachusetts
right now but you'll start to see them flow in
completed samples from real
uh cases. Um they,
you know, block out identifying details
generally, but often the completed,
the other completed samples you'll find are
just examples, but they're building
in and I apologize. I'm forgetting the name for them.
I think I've got it in my notes here. Let me double check.
Still pretty new.
Oh no, it looks like I don't have it here.
you'll see more of these in the resource. So
it's, you know, examples of things that
have actually kind of gone through the legal process
uh in real life. So those
will pop up here too as they, as they've come
into the database. Um, Oh
I do remember what they're called. Sample cases where
you'll actually see it. Let me go back
out to the results list is you'll actually
see sample cases listed in the header.
So these are very new. They just started
loading them uh, within the last
month or so. So didn't have
one to show you for um, for Massachusetts,
but where they'll pop up is again, you'll see them
in a category. Uh, sample case
is the designation they're using.
All right. So let's take a look
at some of the other content and the research. Oh,
there we have something in the channel.
What is E. S. P. News? Oh, I believe.
Let me pop back into that form.
I you know what I'm not gonna say just in
case I haven't opened those ones, those
ones in a while as you go to the I think
you just get
just make sure
Yeah, it's in both. That's what I thought
it was. But I wanted to double check. You get it in both
English and Spanish. So you get both versions.
So say maybe you're the landlord
you speak Spanish, you've got the form in that
maybe you're renting someone who speaks English, you've
got it in both versions here
and these are, I should mention, these
are hand translated. This
isn't something that a machine has translated.
This is actually written uh
you know, with
a Spanish speaker,
Oh, good question.
All right, So let's explore some of the other content.
Again, the forms
we hope pretty straightforward.
You know, some help for using them with
the description. But really you just download the
form and fill it out and make use of it.
So the Brunel tool, again, a favorite
spot of mine in the resource.
The most popular searches are often
handy as well because they kind of bring
back groups of documents too. So
say we're, you know, starting to explore
putting together a will we go into wills
and estates you get.
a pretty good rather than a search
where just searching on will is gonna bring back tons
of hits. The popular searches are
almost organized a bit more like a subject heading
or search for more like a subject heading.
Uh, so you kind of see all the, the
different options. Again, the categories
are where I think,
You just get a better explanation. So, for
wills for people with Children, if I've got Children
that's, you know, I'm gonna want to look at those if I don't, I
can kind of move on and see what the next categories
are. So people without Children. So
these are forms you might consider.
So the categorization, the
organization of the resource is really well
done. And that
brings me to brows. So this
is gonna work almost like an outline.
uh, when you're browsing for content
and let's say, I'm starting a business
with a partner, so I might want to explore partnerships.
and here we have a
breakdown. So partnerships forms relating
to accounting agreements, dissolution,
new partners, different
types of partnerships you just kind of break
down like subject settings really and just
follow the path.
So this is um,
also again where you get exposed to that content
that maybe isn't quite a form. So
for example checklists
So if we're putting together a partnership agreement,
here's a checklist of things I might
need to think about.
And again, I'm just gonna pop into the preview rather
You don't know what, you don't know. So is
something not crossed our mind in starting
a business together and not everything may apply,
but it's useful to have a
starting point rather than having to work,
you know, coming up with things from scratch
the browse. Again, we have to put together packages
of forms for you. So I really
love this kind of organized way of coming
into the content, content. So
let's say we're looking for forms relating
you know, kind of general partnerships jump
in. There's a general partnership package.
and it's gonna pull together. Again,
some of those things we might need,
as we're building a partnership and
I love this example too because this can be
a great resource for your
small business owners, your entrepreneurs.
This is a database that can help
with a lot of those issues. There's
a lot of content in here, say after the business
is up and running, hiring and firing
procedures, things like that dealing with
employees. Um again, applications
in the resource,
There's a lot of great stuff here. They can just kind
of take advantage of rather than say going
to staples and you know, buying a package
of forms, they can come here and create one
that's really custom to their business.
So really excellent resource
for your small business community, uh,
uh, with your library,
So, and I think fun too. I know this database
is uh you know, kind of really popular
in public libraries, but could have some, you know, great
use and others as well.
All right. So let's browse through a few more things Just
gonna jump back to the home page.
and the, um, resources here
again, the browse, I think is a good
way to get comfortable with what's here to know
what's in the resource. So,
you know, it kind of sparks if someone should come in
and is looking for
you know, help with uh
um, well adoption, things
like that. This is a database to
things to come to and you know, kind of explore.
So lots of good stuff here. Let's
go ahead and pop in to say
bankruptcies, folks may need some help
with that. Again, the browse is
just gonna work like this outline and break
down the different types of forms and tools that are here
And if we jump on the same packets.
See what's available.
right, so lots of good stuff. Let me check my
uh we have um
Let's see. We've done that. So, I got I got a little
out of order from my guidelines here.
I think we're good.
yeah all right so
I want to explore the um
help that's here. I've kind of looked at my
on my kind of search recommendations and best
practices and browsing and the like
so let's look at the support that's offered. We
already saw with each legal form. You're getting that
description and with many of them you're actually
getting some legal definitions tied to it.
But should you need that, it's always just a click
away here in the upper left hand corner.
and you can, you know, browse
it just using the alphabet or if, you know the term
I understand, you know, complaint has different
connotations and, you know, life
versus the legal world.
So we can see all the different terms
that you or all the yeah, sorry, all the different terms
that use complaint within them.
And we've got some general ones,
but then some more specific ones
And it's written from that legal point
of view. Right? So we see the difference between
that and, you know, kind of general complaint
uh in life and it's a little
more, you know detailed than say, a dictionary
definition where things get really
detailed though is if you go into the law
digest, I always think of the legal definitions
as kind of an extended dictionary
the law digest is more like an
encyclopedia. So I could certainly look
up complaint there too. But
if we I'm actually gonna browse here so you can
kind of see the broad idea, it talks about different
legal um issues and terminology
but it also has, you know, biographies
uh, for various lawyers, it's got
overviews of, of particular cases.
It's really, um, you know, much
more extended than the legal definition and
uh, the uh, legal definition section.
So if we wanted to read more about the glass
Stegall Act, which I'm not familiar
with. We'll find out right here. This
is also interlinked so it speaks
to the new deal so we can go out and read about
that. All of these are, you know, quick
ways to kind of jump around and discover
more details about.
the stock market securities.
kind of goes through.
those are gonna be more general help,
where things can get really specific
is in the legal Q. And A.
And in the legal life articles, we're gonna look at those
too. The legal Q. And a.
One of the services they provide out
at the commercial site for U. S. Legal
forms is folks can submit a question
and get an uh well not always, but they can submit
a question and hopefully get an answer back. Uh depending
on what they publish what we get
are kind of the results of that. All of the published
questions with answers and
we break them down by category here.
And go ahead and jump into one.
you can see the state they're associated
with because that's often gonna of course have an
impact on the answer. Um so
that can be important
but if we're in a similar legal situation
and someone is asked a question you can,
click in and view the answer again, could be
different, say in Massachusetts versus you
know, the answer that we have for Texas, something
to explore, but at least kind of gives you an idea
and you can browse through these and see
if anything applies.
the legal Q. And A. Is really I will
also say kind of fascinating some of the questions
um that get asked. So it's interesting
to browse and read some of the
uh questions but
again, can give folks an idea of where to start
and help you avoid having
just one minute
I mean, and kind of avoid
putting you in the hot seat uh to
give, to give legal advice
now. Another good place to start
is the legal life articles when
folks come in with an issue.
this takes on some of actually you can see
some of the most popular legal form searches.
That's a bit how they determine what's gonna be in the
legal life articles just by what's popular
in the database. What are the things that kind of come up the
and it starts from
a, here's what you'll need to do kind of point of
view. So hang on, I think I've got something in
Is there a way to browse Q. And A by state? There
is not currently,
but let me make a note and
that's something we can uh
and I don't think oh let me double check,
let me pop back for a second
yeah there isn't let me just scroll to the bottom. I don't
think we've added one but let me just be sure.
Yeah there isn't a way to search either
here. You've really just got to browse by category
me make a note to pass that on to our product
um And then oh good question Captain who is asking
and who is answering the questions the
lawyers that work with U. S. Legal
forms are uh answering the questions
and I think actually let me pop into one.
Oh no, I thought sometimes they had
a, Maybe I'm thinking
of somewhere. Oh no you know what I think I'm thinking
of the law digest. Sometimes it gives an author.
under the about
I feel like there was a decision help,
yeah thank you
apologize folks, I feel like I've seen something about
this in the database.
pardon me I could be mistaken.
They have a who is LegalForms but that doesn't
what I was looking for
always a tickle in your throat when you're on a webinar.
Let me I can get kind of a more formal answer
for you. I thought we had something in the database about
I mean yeah
get something more formal for you and then
I'll if I can I'll include it in the Q. And A. Or
the follow up email that
comes to you tomorrow. Um If I don't get
the answer though, until after that comes out. I'll
just send a separate email with an answer
uh So back to the legal life articles
back in. Oh, you bet. No problem.
Um, let me jump back into the legal life articles.
So again, this takes kind of a
starting point of view. So say, like
we say, we're trying to put something together.
You know, a lot of us have aging parents.
What should we starting to do?
Start to do, you know, advice for cared givers.
Things you wanna, you know, kind of just be aware
of. So again, this database, you
know, is named Well there's lots of legal forms
there, but there's all this additional help as well.
And what I like about it is they keep it really
simple. I mean you can see this is a fairly lengthy
article but you know something
someone can print out, you know, take home
read over time and go it doesn't
make things too complicated but gives
you a lot of good pointers for things you may need
to think about uh when, when dealing
with any of these issues so
Uh The list of these will grow over
time again. Just kind of looking at what's being
searched for in the database and what folks are
A really good place to get started when
folks are coming in. Maybe they want to handle
their own divorce
and jump right in and start into the legal
life articles. So again, great starting
point, uh, when folks are unsure just
what they need to do,
Hmm. All right,
so there's some other tools here. Tax forms,
you know with the start of the year. Might
find some need for these and uh just
point you where to find those on the various states
and uh federal sites uh which
is handy. There's an attorney directory
and these are often attorneys that are working
with U. S. LegalForms or firms
that they've worked with. It isn't though. As you'll
see of course there's a disclaimer, there's
not really an endorsement but say we're looking
for an attorney in Maryland.
This will break down different practice areas
and then give you a list of attorneys who specialize
and what I like about this is,
You know, you're you haven't gone and done to search
it. you know, google or something.
So you're not getting a ton of additional ads and things
like that. So
and kind of jump in.
and find some starting points.
All right, so good stuff over
here on the left,
the last thing I want to share. Let me just
check my checklist. I think I've got everything I wanted to
hear just for fun. And
because we have a minute here,
there are some fun things in the database.
and I can't resist the tooth fairy letter
So we have sample letters from
a child to a tooth. The tooth fairy, but also
a sample letter from the tooth fairy to a child.
your tooth fairy be a little more uh,
let me go ahead and open this up
We have some fun stuff here so
you know, lets them know
and great. Uh the tooth fairy
is given a little history for why they collect
teeth. So some fun stuff.
The letter from the child.
Actually I'll just go into the preview
instead of opening it. But
is kind of funny it. Um,
they're uh negotiating. They, they
want a raise in uh what they
get for their teeth. So some fun stuff
here too. There's some Santa stuff and
you know, things like that. So good
stuff. There are even, you know, kind of go to
or uh complaint letters
ready or you know, things like that.
So again, just not having to start
from scratch is often really handy. So
you know, try a search for what you're in here.
There's an example letter in here for someone who's unhappy
with the sunglasses they ordered. So really
lots of good stuff.
Ok, usage statistics. Great question
Wally. So we have
usage stats for legal
forms. Let me double check something though. I'm pretty
sure this is the case but I wanted to just confirm
it on our support site.
Bear with me, just a second,
you might have to,
Yes. Ok. Let me double
check something else though too.
Yeah. Ok, so I'm gonna quick pop
because we've got a couple of minutes here. I wanted to budget
enough time for questions. So let me also
check something else.
So we have a tool called the usage dashboard
which is an on demand
to obtain usage statistics.
We also have and many of you
might already be receiving these uh usage
portal. We call it you access it through Gale
and that's where you can go to
um set up monthly reports
that come to you automatically,
I don't think.
Although we'll find out here in a second
My use reports aren't uh
Ok, so it could
be an issue with just my account. It's a demo
account. It's not really like
a real library account but I can't log into
a real library account because for
So I don't think I'm gonna be able to see what I wanna
see here. Let me try the reports. What I want
to tell you. What I want to be able to tell
you is if
The standard usage report that you'll get
But I don't think I'm gonna be able to tell
you that with
my account acting up. So
bear with me.
Yeah, I can't even pick my
Yeah, I should be able to have more
options in there. Ok, one more thing I want
to check here in the list of reports. Yeah,
something's going on.
Bear with me just a second. I'm gonna log in a different
if we can get this answered Now.
Ok. There we go. All right. I wonder might
as I get them the other way. Ok, so
let me go back over to the
filters and see if he performs
this here. It
is. Ok. So let me
let me see if I can.
do this and I get what I want.
yes. Ok. So this is one
thing I wanted to check if you are getting
the monthly reports from Gale already
or if you, you know, sign up to get them,
LegalForms will count in those
in that usage report, you'll see
searches and retrievals
however, what we often offer
and that's why I'm gonna go over to reports here.
Shoot, it's there. It is. Ok.
So you can also see.
Yes, this is what I want to show you.
So session searches and retrievals are always
handy. Good to know how many people are using the databases,
how many searches they are throwing, how much good
stuff they're finding with retrievals. But with
databases like LegalForms and
say, you know, your Peterson's resources,
the test prep and career prep. It's
good to see what they're actually using in there
because those databases are built on a specific
subject area and they can help with say collection,
development, programming, things like that
so you can see what forms
are actually being accessed. So it's not tied
to any particular user. I don't know who
looked up the checklist partnership agreement,
but I can see that someone did. So
you could kind of maybe see a theme in what people
are searching. And again, that could maybe
lead to a program in the library or
you know, bulking up any of your book
materials or things like that or other online
This can only be generated though
in the usage dashboard, this is not
a report, You can get out of that regular monthly
report that would come to you that just showed the sessions,
searches and retrieve levels. You've got
to use the usage dashboard
uh to access these and if there's
we're happy to offer a session on the usage
dashboard. It's a really great tool
as you can see right off the bat you get these
nice visual displays of your content,
uh can use those in reporting and things
like that. You can compare time
period you can put in of course the time period that
you want to see.
Uh there's lots of good stuff.
when you come into uh the usage
dashboard and again, these
kind of extended reports
for various databases. You can
get a closer look at
uh kind of what's happening in those
databases. So this is my
demo account. So we're seeing a few that aren't available
in in Massachusetts. But um the
Petersons uh reports would be
So. Ok. Great question. Um
Sorry, it took a minute to uh kind
of go on about the answer but I wanted to confirm,
I was kind of giving you the good info so
let me just check that I haven't missed anything.
all right. So while you let me know if you have
any kind of further questions about the usage
that leads us to though support.
So usage could be, you know something
you would come to Gale or M. L. S. For. So
let me make sure you've got all of
our contact info. So you have an excellent staff
at the Massachusetts library system to help answer
your questions about any of the databases,
both Gale or um you
know the other database as your provider or any of
the other, you know, numerous services that they provide
Um They've got a great database F A.
Q uh on their site
and lots of good info at the web guide.
So I'll include this info in my follow
up email that you'll get tomorrow,
but uh easily found on their website.
and then out at support dot Gale dot com
slash M L I N.
Uh This is our support
site for our Massachusetts libraries
and you can get lots of
great materials again, kind of legal
form, so you don't have to start from scratch. We have lots
of great marketing materials training materials
that you can take advantage of Many of them
are customizable as well. We've
got lots of tutorials which are really handy
uh for end users, we have training
decks for you all, so maybe you're gonna go out to
your Chamber of Commerce and talk about what the library
can do uh for your local businesses.
We've got a training decks for resources,
so you can go out and
Uh, you know, just let folks know we have
uh slides, you can customize
and, and, and again, I have to recreate
the wheel. The marketing materials
are really handy. We have social media posts ready
to go. So you can drive people into the resources.
Um, and then of course, lots of good, you know, access
info, Mark records, things like that.
So again, this will be in the follow up email
as well. Um
Oh well, let me not forget to
uh let you know about the rest of the webinars we're offering
available both through the calendar, at M L S
and on our bill support site. And again, I'll
put this in my follow up.
but when you want to talk to a person again.
You've got great support in M. L. S. Then feel free
to reach out to your Gale team as well. I'm
your trainer, I'm also a librarian.
So if I don't have the answer I know where to go to get
it. Uh Our customer success
managers will be great people to talk to
about usage. So if you
want to kind of dive deeper into your reports
or maybe if you're not even getting them and you would like
to. The customer success managers
are great folks to talk to about things like that.
Marketing the resources,
you know, product questions. They
are a good person to get to know at Gale
and they specialize by library type.
So if you're in a public library, that's
who they work with all the time and they also
specialize by location. So they'll
know Massachusetts, they'll know all the resources
So they're great people to work with and
if you visit
support dot Yale dot com slash M.
L. I N.
The first thing it will ask you to do is identify
your library and then the site customizes
to your library and you can actually find out who your
C. S. M. Is and make time on
their calendar, right from that page or
if you send an email to this address, it'll get routed
to the right person and they'll get in touch with you.
So really an
excellent resource. Um We of course offer
tech support. You can get us at the 800 number
uh really anybody at the company but of course
tech support. Uh and then if you're interested
in talking to your Gale rep, we have a rep
finder tool so you can easily identify
who you want to talk to. Uh if you're interested
in additional resources or anything like that.
So do reach out for help. Don't
suffer in silence. M. L. S. And Gale
are here for you.
So I will wrap up just by saying thank
you for tuning in today, I'm gonna stick around and see
if there are any questions, but
if you're all set, thanks so much for tuning
in, have a great week and hopefully we'll catch
you on another session down the road.