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Last Updated: September 19, 2022

For MA: Discover Gale LegalForms MA

Gale LegalForms provides professionally written national and Massachusetts specific legal forms as well as valuable resources like a legal dictionary and Q&A so that your users can begin to take charge of their legal affairs. In this session, we shared how to find the forms your users need and the additional support the resource can provide for legal issues.


Duration: 45 Minutes
[00:00:01.689]
All right, good morning everybody and welcome

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to our discover Gale LegalForms.

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Uh, webinar, I'm Stacey Knibloe

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your Gale trainer from Massachusetts

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and glad to be with you virtually

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today to take a look at this really

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um exciting resource for your

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libraries. This is one of the additions

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to the Massachusetts contract this year.

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So, um,

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we wanna make sure you're comfortable with it

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and feel good, uh, sending your,

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your patrons and uh, uh,

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any other users to it, we're

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gonna spend most of our time live in the resource.

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But I thought to get started, we just give a quick

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review of what's available in Massachusetts

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from Gale uh, through the statewide library

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program. And then just a slide,

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uh, one slide about Gale LegalForms

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kind of let you know what's there. But then of course we're gonna,

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go right into it and show you what's

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there. Uh, and then as always, we'll wrap

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up with support, both the support you can

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get from Massachusetts library system, but also

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from gale, we want to make sure you've got all

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your avenues covered and have no shortage

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of places to go for help. So as

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we're going through, do feel free to ask

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questions anytime. Um

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use the chat or the Q and a and actually

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let me double check the chat because it had been

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set

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Yes, Sorry folks, I'm having to reset it every

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webinar so now you can chat with me.

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I apologize. I should have checked that earlier.

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It keeps defaulting to not letting you chat with

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anybody.

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Uh but now you should be able to uh chat with

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the host. So

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uh I think we're in good shape

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All right,

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Sorry, I wanted to double check that, but do feel free to ask

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questions there, but also just give any feedback

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or if you see something on the screen you want to know more about.

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Just let me know as we go through.

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Um I will mention there's some work

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being done on my street. So I apologize if

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you're picking up any background noise, I'm right

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in front of my window, so hopefully

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it's not uh, squeaking through, but

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uh, I apologize in advance if it is

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All right, so let's go ahead and dive in.

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And again, wanted to give a quick overview of

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what's available from Gale through the Massachusetts

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um statewide library program and

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you have a lot of resources that have been available

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for years and then some new additions

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of Gale LegalForms being one of them.

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Uh but wanted to give just this quick slide

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uh to speak to uh everything.

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You've got a wide variety of content,

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you know?

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really. Something for everybody. Uh So

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we're of course gonna focus on the one but

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uh do feel free if there's anything you got

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questions about it, you can certainly ask today or

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you'll get my follow up email tomorrow and we'll have

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all of our contact info and lots of good links

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for uh information.

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pardon me.

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samples.

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Here we go. So to find uh your

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links for all the resources, whether the

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ones you've had or just the new ones, you can of course

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always visit the M. B. L. C. Site.

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They've done such a nice job, kind of making

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it easy to get all your links. There's a troubleshooters

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guide uh can reach out with questions

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and then of course the um links

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that you get here offer the

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geo authentication so that

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if your users are in Massachusetts when they

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click these links, they're just gonna land right

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in the database there no other form of authentication

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is required. So a really

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handy feature, you can then use

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these links of course, wherever you like.

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They're of course, you know, a good fit on your web pages.

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But uh, libraries often tweet them or

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maybe you put them on Q. R. Codes around the library

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to send folks to resources. So that

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might be a nice idea for the LegalForms resource

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if you've got a section in the library. uh

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around legal help. Great

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idea to point users to this resource. So

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all of that, you know, still kind of the same paths

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you've been taking

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with the statewide resources.

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Uh Just of course has the new additions

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All right, so let's get in here and talk

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about Gale LegalForms.

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So this database is very well made.

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That's exactly what it's made up of

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is legal forms. We partner

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with a third party U. S. LegalForms

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dot com that out in kind

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of the commercial world, offers a subscription

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based tool for these, these legal forms, but

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we partner with them to provide it in libraries.

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So there's no cost to your end user

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and you get access to these forms

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that have been used by attorneys then

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used in the courts and folks can

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find these, fill them

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out and kind of save themselves

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maybe on some lawyers fees and take

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care of issues on their own.

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You've got a blend of forms here that

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are kind of nationwide or multistate

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and then those that are state specific as

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well. So you all have the Massachusetts

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version of this resource of course. And

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I'll point out how you can tell the difference between

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those

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along with all of the legal

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forms themselves. You also have a lot

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of other types of forms in the resource.

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So there are,

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Even things like employment applications,

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checklists, sample letters.

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Um, so along with the things that always have to

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do with legal matters, there are other things that kind

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of come along with that, uh, but also

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just could be used, say by a small business owner.

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Um or really, you know, lots of other purposes.

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So we'll explore those as well.

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and then I think what is really

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one of the most helpful places of the database

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is, you know, legal issues are tricky.

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I remember being at the reference desk and it seemed

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like folks are basically looking for legal advice

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and that's not really, you know, the role

[00:05:23.559]
of the library. So

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you'll find lots of guidance here. There are lots

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of legal overviews. There's a, like

[00:05:29.459]
a legal dictionary, there's even

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a Q. And a tool where you can see

[00:05:33.939]
questions that have been submitted to U.

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S. LegalForms and the answers provided.

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So, There's a lot of help around

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this content in the database for what can be,

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you know, kind of a tricky area.

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So this is a great place

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for you to be able to kind of avoid having

[00:05:50.149]
to give legal advice and point users

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in the right direction to this resource and

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all the support it provides. So

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we're gonna get in there and look around. We

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don't want to spend too much time here in the power point.

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So let me go ahead and move on.

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and get logged in.

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Now let me actually make I'm gonna make

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my screen a little bit bigger for your end of the

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webinar.

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Um

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The home page. Really like

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a lot of Gale databases gives you the option

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of diving right in with a search or browsing

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around.

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I'm always a fan of browsing. I think

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it's handy particularly for library

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staff so you can kind of get an idea of what's here

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and when you want to use it,

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But I think it's especially important in the legal database

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because we don't know what we

[00:06:34.970]
don't know. And the browse tool

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really lets you see what's

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available for all of these different legal

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issues. So you might discover something

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you didn't know you maybe needed, uh

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which is I think really handy. So

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we're definitely gonna take advantage of the browse.

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Uh, but just explain the layout here a little bit.

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you've got that extra help

[00:06:55.358]
over here in the upper left hand corner.

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This will follow us through the resource so

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we can jump right in to say the um

[00:07:02.230]
uh legal definitions tool if we need it

[00:07:04.238]
when we're looking at a form. Uh always

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just a click away.

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Uh, I am not gonna start with a search because that's

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how folks tend to start in any resource.

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They see a search box and they go for it. They know what

[00:07:14.480]
they're after. Uh, so we're gonna dive

[00:07:16.819]
in right there and just look for

[00:07:20.540]
Elise and

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the database is organized. The results

[00:07:26.809]
I should say are organized.

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by categories.

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So you'll see, I kind

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of scrolled down a bit more so you can see a bit

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more of the forms that are offered,

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The categories are a bit more general

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and I think a bit more natural language

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where the form itself is gonna kind of have

[00:07:45.209]
to use that legally is the

[00:07:47.250]
categories are more what you might think to search

[00:07:49.579]
by. Uh So I appreciate kind of

[00:07:51.670]
the uh options here. What we're also

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gonna see is the brows tool uses

[00:07:56.230]
these categories as well. So you can kind of drill

[00:07:58.399]
down into them

[00:08:00.178]
and it's a really thorough search. It

[00:08:02.500]
will help you out if you maybe misspell

[00:08:04.639]
or have a typo um, it

[00:08:06.798]
is searching both the category names

[00:08:08.959]
and the form names and

[00:08:11.079]
along with those form names.

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Let me point out. they're all assigned

[00:08:16.129]
a control number here. Now, that

[00:08:18.290]
number doesn't really mean much out in the

[00:08:20.309]
world. It's kind of how they get kept

[00:08:22.369]
track of in the database, but

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it does tell us something important about

[00:08:26.670]
the form, any of these that start

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with an M. A.

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Have been used or prepared

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for Massachusetts.

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Ok, what you'll see later

[00:08:37.529]
in the results. Let me get rid of those circles

[00:08:39.668]
so I can actually show you I'm just gonna

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move ahead a few pages. Well,

[00:08:43.969]
several pages, I'll go ahead. So you can see them

[00:08:46.580]
is the forms that are multistate

[00:08:49.190]
are gonna start with the U. S. We

[00:08:51.538]
always push the state specific

[00:08:53.759]
forms to the top of your results and

[00:08:55.788]
then the multistate come after. So

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of course lease is a pretty common term.

[00:09:00.340]
So we've got over 900 here

[00:09:02.928]
we can make it of course much more specific with a

[00:09:04.950]
search but

[00:09:05.928]
wanted to give you an idea. This does

[00:09:08.070]
a really, you know thorough search,

[00:09:10.190]
but it also is taking into account

[00:09:12.658]
what state you're in and your results to push

[00:09:14.928]
those that might be more relevant to

[00:09:17.548]
the top of the results.

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Right? So something to keep an eye out for. Should

[00:09:21.750]
you ever have a Question about a specific form.

[00:09:24.053]
If you if you give us that control number, it makes

[00:09:26.303]
it easiest for easy for us to make sure

[00:09:28.543]
we know which one you're talking about, but it

[00:09:30.764]
doesn't really have any other impacts elsewhere.

[00:09:33.234]
You know, it's not going to get recognized

[00:09:35.283]
kind of outside of LegalForms.

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So looking at this search, you

[00:09:41.509]
can see, I've of course got a lot of leases.

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I was thinking, you know, kind of landlord tenant,

[00:09:45.750]
but there are lots of other leases out

[00:09:47.808]
there. My favorite, the one that comes up

[00:09:49.889]
um here, we always have

[00:09:51.700]
a lease agreement. So should

[00:09:53.889]
you need that, We've got it,

[00:09:56.090]
and if we scroll around again, looking at the categories,

[00:09:58.889]
we have lots of legal forms.

[00:10:00.960]
But then check these other options. So like landlord

[00:10:03.359]
tenant applications, we have a salary

[00:10:05.769]
verification form. So,

[00:10:07.649]
you know, maybe not a legal form per se, but

[00:10:10.619]
you know, something you might need as a, as

[00:10:12.700]
say, a landlord or need to fill out

[00:10:14.750]
as a tenant, that type of thing.

[00:10:16.469]
So you have a variety

[00:10:18.869]
here. We can break down commercial leases versus

[00:10:21.158]
say residential and just throwing

[00:10:23.320]
extra search terms in will help and narrow this

[00:10:25.519]
down or again, if we came through the browse

[00:10:27.918]
tool.

[00:10:28.889]
But I wanted to give you kind of an idea

[00:10:30.950]
of the scope of the resource. So there's

[00:10:32.960]
a lot of kind of interesting things here. So,

[00:10:35.369]
So we've got some landlord tenant

[00:10:37.389]
disputes notices and letters here.

[00:10:39.849]
So we've got a tenant who's maybe

[00:10:42.389]
up to something and we want to give them

[00:10:44.889]
a uh warning that their lease could be terminated.

[00:10:47.558]
We've got a form for that. So

[00:10:49.639]
often I start with a really broad

[00:10:51.710]
search. So you

[00:10:53.519]
so I can see kind of what's here relating

[00:10:55.668]
to this topic, but then you can always throw

[00:10:57.830]
in more search terms and make it more narrow. But let's

[00:10:59.979]
go ahead and take a look at this form.

[00:11:02.889]
and the forms are always

[00:11:05.190]
gonna come with a description

[00:11:07.210]
which is written for me as a regular

[00:11:09.548]
person because the form itself

[00:11:11.658]
of course may of course may have legal language

[00:11:13.940]
in it might be um you know

[00:11:16.700]
maybe a lot more words than I would think to say

[00:11:18.940]
something. Uh So the description is

[00:11:21.070]
a nice way to kind of get a brief

[00:11:23.239]
description or actually it could be a couple of paragraphs,

[00:11:25.288]
depends on the form, but

[00:11:27.178]
written for me is the non lawyer and

[00:11:29.558]
you can always get a little preview which I like because

[00:11:31.820]
if we download, it's gonna open up in word

[00:11:34.029]
or you know, wherever we may choose. P. D.

[00:11:36.109]
F. Takes a minute. The preview is nice.

[00:11:38.190]
It just loads really quickly so you can get a quick look to

[00:11:40.229]
decide if it's the thing you're looking for.

[00:11:42.538]
And then related definitions are also available.

[00:11:45.519]
So we can kind of open these up.

[00:11:47.969]
and they're just coming from the legal definitions tool.

[00:11:50.769]
So some additional helps to understand the form

[00:11:52.788]
you're working with

[00:11:54.460]
but of course we move on the real forms.

[00:11:56.840]
So you will see

[00:11:59.038]
um Spanish language versions of

[00:12:01.200]
various forms popping up.

[00:12:03.320]
Um We do have a current list but

[00:12:05.759]
they're adding this content in all the time. So

[00:12:07.859]
it's you know probably something we'll start

[00:12:10.058]
to update.

[00:12:11.149]
Um

[00:12:12.389]
uh what, not as frequently as they're

[00:12:14.469]
adding new forms just because it's happening so fast.

[00:12:17.158]
Uh but I'm certainly happy to make kind of that first version

[00:12:19.469]
available to you right now,

[00:12:21.489]
there isn't a way to specifically look

[00:12:23.649]
for forms in Spanish, although

[00:12:26.080]
some of them their titles are

[00:12:28.320]
in Spanish so you can search in Spanish and

[00:12:30.369]
find them, but uh they

[00:12:32.408]
are looking uh to create

[00:12:35.298]
a browse tool around the Spanish language

[00:12:37.489]
form. So something to keep an keep an eye

[00:12:39.500]
on. So

[00:12:40.519]
we're never done with our databases at Yale. Always

[00:12:42.889]
new things coming to them. But that's a more recent

[00:12:45.058]
addition and uh, functionality

[00:12:47.178]
will start tying into it soon as well. So content

[00:12:49.918]
is available in Spanish and then we're gonna

[00:12:52.178]
again make some additions so you can find it

[00:12:54.389]
um more easily, but it will just

[00:12:56.619]
kind of pop up with the other forms

[00:12:58.899]
here. and the forms

[00:13:00.940]
are gonna be available usually

[00:13:03.029]
in a couple of different formats. We

[00:13:05.210]
have usually Microsoft

[00:13:07.519]
word, rich text and you'll see

[00:13:09.678]
P. D. F. As well.

[00:13:11.690]
the nice thing about the rich text

[00:13:14.048]
and the M. S. Word and even some of the

[00:13:16.460]
uh, P D. F. S is

[00:13:18.029]
you can actively edit them.

[00:13:20.070]
Uh, in some cases you'll see samples, those

[00:13:22.308]
might be more in P. D. F. So you can just

[00:13:24.379]
get a look at them. But usually a few

[00:13:26.440]
different formats. Rich text will open

[00:13:28.450]
with any type of word formatting

[00:13:30.639]
or sorry, word processing, uh, software,

[00:13:34.279]
Microsoft word though very popular. So most

[00:13:36.359]
of the forms are gonna be available in that too.

[00:13:39.058]
and you just click there's unlimited downloads.

[00:13:41.779]
So no worries around that

[00:13:44.460]
download and open forms

[00:13:46.658]
as needed.

[00:13:49.298]
let me bring this one over. So you can see it

[00:13:52.200]
and the forms are

[00:13:55.668]
again they're to be customized and

[00:13:57.729]
used. So you can fill in the blanks here on

[00:13:59.849]
the form.

[00:14:00.820]
If someone's using a library computer,

[00:14:02.849]
they're probably gonna want to put that, Save it maybe to

[00:14:04.969]
a flash drive or upload it to the cloud

[00:14:07.048]
or something to kind of take it with them. Or

[00:14:09.210]
even just print it out if, if that's all they need.

[00:14:11.808]
Uh if they're on their own devices though, of course they can

[00:14:13.928]
keep this form, file it away, keep

[00:14:16.109]
it where they need it.

[00:14:17.418]
Uh, but very simple. You just,

[00:14:19.479]
you know, fill in the form

[00:14:21.029]
And again, if you've got questions, you can

[00:14:23.168]
always pop back to the resource.

[00:14:25.229]
Sorry, let me get back to the resource.

[00:14:27.308]
Take advantage of the legal definitions

[00:14:29.389]
tool. The law digest can be helpful in that

[00:14:31.538]
way too.

[00:14:33.009]
The legal life articles, we're gonna look at all

[00:14:35.090]
of these, but

[00:14:36.038]
there's a lot of additional help for kind of questions

[00:14:38.570]
around what folks are using

[00:14:40.408]
and what you'll also see

[00:14:42.500]
go back out to the results here.

[00:14:44.690]
Oh no, sorry. I think I jumped all the way back to the home page

[00:14:49.570]
back to the results

[00:14:51.298]
something you'll also see. Let me scroll

[00:14:53.440]
up. I think we had an example up front here

[00:14:57.469]
You might see a couple different versions

[00:14:59.969]
of a form

[00:15:01.969]
So commercial building or space lease Massachusetts?

[00:15:04.460]
Commercial lease package,

[00:15:06.038]
which of these do I need? It's really

[00:15:08.090]
gonna be up to the user. Now, the packages

[00:15:10.389]
are nice. Let me pop into this so I can show these

[00:15:12.808]
they group together forms. You may

[00:15:14.908]
need multiple forms. You may need, or

[00:15:17.418]
different options, um, or even

[00:15:19.788]
a couple different versions of the form.

[00:15:22.158]
So you have,

[00:15:24.428]
this kind of wealth package as they call it.

[00:15:26.440]
It's again, well named here in the resource,

[00:15:28.849]
um, a package of forms to work with, so you

[00:15:30.869]
don't have to go looking elsewhere. So this

[00:15:33.119]
is the other type of thing I like when they're grouping

[00:15:35.288]
the forms together is you get things like the questionnaires,

[00:15:37.899]
letters, those flow into here too.

[00:15:40.379]
So again, you kind of discover content

[00:15:42.940]
uh, using the browse tool, but also

[00:15:45.009]
in the package components, because it's just putting together

[00:15:47.379]
things you might use all together

[00:15:50.058]
so there are all, well, you know

[00:15:52.109]
what, let me, let me put a pin in that we'll come back

[00:15:54.340]
and talk about the uh online versions

[00:15:56.658]
of the forms uh a little later.

[00:15:59.519]
but

[00:16:00.840]
again, really handy. The packages put

[00:16:02.918]
together a nice group. So,

[00:16:05.619]
but again, you can always search for something more

[00:16:07.750]
specific. So say we're looking to lease a condo

[00:16:10.369]
or create a, a lease for a condo.

[00:16:13.649]
I can search on that and of course that cuts

[00:16:15.739]
our heads way down. I think we had over 900 before

[00:16:17.830]
now. We've just got nine.

[00:16:19.558]
And what it's also gonna

[00:16:21.739]
do is I mentioned before, it helps with spelling.

[00:16:24.190]
It also uses implied truncation.

[00:16:26.369]
So, I searched on condo it found

[00:16:28.408]
condominium, so really helpful search

[00:16:30.729]
engine here.

[00:16:32.029]
So we've got um a boat dock

[00:16:34.070]
lease if we need it in a condominium but

[00:16:36.389]
uh going through again, which one do

[00:16:38.460]
I need? That's when you get the users to kind of jump

[00:16:40.879]
in and take a look and pick

[00:16:43.090]
the one that's right for them. And again, because

[00:16:45.099]
they're all editable

[00:16:47.908]
Just open this one up

[00:16:54.469]
you know, of course, things like names, dates,

[00:16:56.590]
all of that have got these blanks so you can fill

[00:16:58.729]
them in, but

[00:17:00.379]
you know, you can adjust other things as well if there's,

[00:17:02.558]
you know, an additional,

[00:17:04.390]
you know, rule you have for the condo,

[00:17:06.459]
you can always add on to these. It's again

[00:17:08.509]
all completely editable. So

[00:17:10.848]
yours to work with as needed. Or your

[00:17:13.410]
users were uh needs uh met

[00:17:15.759]
as well.

[00:17:19.680]
So it's pretty straightforward working with the

[00:17:21.799]
forms. Oh and good. And we've got another one in

[00:17:23.848]
Spanish here. So let me just actually show open

[00:17:25.989]
that up and give you a look

[00:17:30.368]
So these will pop up more and more.

[00:17:33.108]
The other thing you're gonna see more and more of

[00:17:38.630]
back to the database here,

[00:17:40.180]
I don't think we have too many for Massachusetts

[00:17:42.739]
right now but you'll start to see them flow in

[00:17:45.660]
our um

[00:17:47.259]
completed samples from real

[00:17:49.939]
uh cases. Um they,

[00:17:52.818]
you know, block out identifying details

[00:17:54.900]
generally, but often the completed,

[00:17:57.140]
the other completed samples you'll find are

[00:17:59.160]
just examples, but they're building

[00:18:01.789]
in and I apologize. I'm forgetting the name for them.

[00:18:03.880]
I think I've got it in my notes here. Let me double check.

[00:18:06.239]
Still pretty new.

[00:18:09.180]
Oh no, it looks like I don't have it here.

[00:18:11.348]
Um, but

[00:18:12.939]
you'll see more of these in the resource. So

[00:18:15.039]
it's, you know, examples of things that

[00:18:17.088]
have actually kind of gone through the legal process

[00:18:19.779]
uh in real life. So those

[00:18:21.809]
will pop up here too as they, as they've come

[00:18:23.828]
into the database. Um, Oh

[00:18:25.959]
I do remember what they're called. Sample cases where

[00:18:28.209]
you'll actually see it. Let me go back

[00:18:30.469]
out to the results list is you'll actually

[00:18:32.680]
see sample cases listed in the header.

[00:18:35.890]
So these are very new. They just started

[00:18:38.059]
loading them uh, within the last

[00:18:40.088]
month or so. So didn't have

[00:18:42.150]
one to show you for um, for Massachusetts,

[00:18:44.650]
but where they'll pop up is again, you'll see them

[00:18:46.689]
in a category. Uh, sample case

[00:18:49.108]
is the designation they're using.

[00:18:52.358]
All right. So let's take a look

[00:18:54.368]
at some of the other content and the research. Oh,

[00:18:56.750]
there we have something in the channel.

[00:18:58.578]
What is E. S. P. News? Oh, I believe.

[00:19:01.199]
Let me pop back into that form.

[00:19:06.709]
I you know what I'm not gonna say just in

[00:19:08.750]
case I haven't opened those ones, those

[00:19:11.259]
ones in a while as you go to the I think

[00:19:13.650]
you just get

[00:19:15.309]
just make sure

[00:19:19.650]
Yeah, it's in both. That's what I thought

[00:19:21.660]
it was. But I wanted to double check. You get it in both

[00:19:23.779]
English and Spanish. So you get both versions.

[00:19:25.890]
So say maybe you're the landlord

[00:19:28.150]
you speak Spanish, you've got the form in that

[00:19:30.189]
maybe you're renting someone who speaks English, you've

[00:19:32.279]
got it in both versions here

[00:19:34.809]
and these are, I should mention, these

[00:19:37.259]
are hand translated. This

[00:19:39.269]
isn't something that a machine has translated.

[00:19:41.588]
This is actually written uh

[00:19:44.559]
you know, with

[00:19:46.078]
a Spanish speaker,

[00:19:48.420]
All right,

[00:19:51.420]
Oh, good question.

[00:19:53.809]
All right, So let's explore some of the other content.

[00:19:56.410]
Again, the forms

[00:19:57.949]
we hope pretty straightforward.

[00:20:00.539]
You know, some help for using them with

[00:20:02.598]
the description. But really you just download the

[00:20:04.699]
form and fill it out and make use of it.

[00:20:07.729]
So the Brunel tool, again, a favorite

[00:20:10.239]
spot of mine in the resource.

[00:20:12.299]
The most popular searches are often

[00:20:14.709]
handy as well because they kind of bring

[00:20:16.729]
back groups of documents too. So

[00:20:18.769]
say we're, you know, starting to explore

[00:20:20.789]
putting together a will we go into wills

[00:20:23.130]
and estates you get.

[00:20:26.318]
you know,

[00:20:27.390]
a pretty good rather than a search

[00:20:29.660]
where just searching on will is gonna bring back tons

[00:20:31.969]
of hits. The popular searches are

[00:20:34.059]
almost organized a bit more like a subject heading

[00:20:36.608]
or search for more like a subject heading.

[00:20:39.180]
Uh, so you kind of see all the, the

[00:20:41.219]
different options. Again, the categories

[00:20:43.930]
are where I think,

[00:20:45.289]
uh,

[00:20:46.858]
You just get a better explanation. So, for

[00:20:49.078]
wills for people with Children, if I've got Children

[00:20:51.380]
that's, you know, I'm gonna want to look at those if I don't, I

[00:20:53.400]
can kind of move on and see what the next categories

[00:20:55.489]
are. So people without Children. So

[00:20:57.650]
these are forms you might consider.

[00:20:59.578]
So the categorization, the

[00:21:01.789]
organization of the resource is really well

[00:21:03.910]
done. And that

[00:21:05.969]
brings me to brows. So this

[00:21:08.189]
is gonna work almost like an outline.

[00:21:11.289]
uh, when you're browsing for content

[00:21:13.539]
and let's say, I'm starting a business

[00:21:15.578]
with a partner, so I might want to explore partnerships.

[00:21:19.568]
and here we have a

[00:21:21.729]
breakdown. So partnerships forms relating

[00:21:24.009]
to accounting agreements, dissolution,

[00:21:27.199]
new partners, different

[00:21:29.318]
types of partnerships you just kind of break

[00:21:31.509]
down like subject settings really and just

[00:21:33.568]
follow the path.

[00:21:35.078]
So this is um,

[00:21:37.088]
also again where you get exposed to that content

[00:21:39.380]
that maybe isn't quite a form. So

[00:21:41.549]
for example checklists

[00:21:44.250]
So if we're putting together a partnership agreement,

[00:21:46.750]
here's a checklist of things I might

[00:21:48.868]
need to think about.

[00:21:50.838]
And again, I'm just gonna pop into the preview rather

[00:21:52.989]
than downloading

[00:21:54.828]
You don't know what, you don't know. So is

[00:21:56.838]
something not crossed our mind in starting

[00:21:59.180]
a business together and not everything may apply,

[00:22:01.739]
but it's useful to have a

[00:22:03.868]
starting point rather than having to work,

[00:22:06.420]
you know, coming up with things from scratch

[00:22:09.910]
and

[00:22:12.660]
the browse. Again, we have to put together packages

[00:22:15.219]
of forms for you. So I really

[00:22:17.660]
love this kind of organized way of coming

[00:22:19.779]
into the content, content. So

[00:22:21.969]
let's say we're looking for forms relating

[00:22:24.279]
to, um,

[00:22:26.118]
you know, kind of general partnerships jump

[00:22:28.578]
in. There's a general partnership package.

[00:22:32.439]
and it's gonna pull together. Again,

[00:22:34.858]
some of those things we might need,

[00:22:37.568]
as we're building a partnership and

[00:22:39.809]
I love this example too because this can be

[00:22:41.930]
a great resource for your

[00:22:44.150]
small business owners, your entrepreneurs.

[00:22:46.880]
This is a database that can help

[00:22:49.009]
with a lot of those issues. There's

[00:22:51.189]
a lot of content in here, say after the business

[00:22:53.549]
is up and running, hiring and firing

[00:22:55.890]
procedures, things like that dealing with

[00:22:58.039]
employees. Um again, applications

[00:23:00.949]
in the resource,

[00:23:02.979]
There's a lot of great stuff here. They can just kind

[00:23:05.098]
of take advantage of rather than say going

[00:23:07.160]
to staples and you know, buying a package

[00:23:09.420]
of forms, they can come here and create one

[00:23:11.509]
that's really custom to their business.

[00:23:13.769]
So really excellent resource

[00:23:15.838]
for your small business community, uh,

[00:23:17.930]
uh, with your library,

[00:23:21.059]
So, and I think fun too. I know this database

[00:23:23.309]
is uh you know, kind of really popular

[00:23:25.539]
in public libraries, but could have some, you know, great

[00:23:27.799]
use and others as well.

[00:23:30.578]
All right. So let's browse through a few more things Just

[00:23:32.670]
gonna jump back to the home page.

[00:23:35.449]
and the, um, resources here

[00:23:37.719]
again, the browse, I think is a good

[00:23:39.789]
way to get comfortable with what's here to know

[00:23:41.848]
what's in the resource. So,

[00:23:43.689]
you know, it kind of sparks if someone should come in

[00:23:45.989]
and is looking for

[00:23:48.000]
you know, help with uh

[00:23:49.880]
um, well adoption, things

[00:23:51.900]
like that. This is a database to

[00:23:53.979]
things to come to and you know, kind of explore.

[00:23:56.750]
So lots of good stuff here. Let's

[00:23:58.868]
go ahead and pop in to say

[00:24:00.299]
bankruptcies, folks may need some help

[00:24:02.380]
with that. Again, the browse is

[00:24:04.489]
just gonna work like this outline and break

[00:24:06.640]
down the different types of forms and tools that are here

[00:24:10.189]
And if we jump on the same packets.

[00:24:13.430]
See what's available.

[00:24:16.140]
Hmm. All

[00:24:20.219]
right, so lots of good stuff. Let me check my

[00:24:22.318]
list.

[00:24:24.000]
uh we have um

[00:24:26.779]
Let's see. We've done that. So, I got I got a little

[00:24:28.939]
out of order from my guidelines here.

[00:24:31.500]
I think we're good.

[00:24:34.559]
yeah all right so

[00:24:37.049]
I want to explore the um

[00:24:39.239]
help that's here. I've kind of looked at my

[00:24:41.368]
on my kind of search recommendations and best

[00:24:43.380]
practices and browsing and the like

[00:24:45.640]
so let's look at the support that's offered. We

[00:24:47.769]
already saw with each legal form. You're getting that

[00:24:50.578]
um

[00:24:51.750]
description and with many of them you're actually

[00:24:53.809]
getting some legal definitions tied to it.

[00:24:55.880]
But should you need that, it's always just a click

[00:24:57.920]
away here in the upper left hand corner.

[00:25:00.439]
and you can, you know, browse

[00:25:02.598]
it just using the alphabet or if, you know the term

[00:25:04.818]
you're after,

[00:25:07.150]
I understand, you know, complaint has different

[00:25:09.469]
connotations and, you know, life

[00:25:11.568]
versus the legal world.

[00:25:14.439]
So we can see all the different terms

[00:25:16.680]
that you or all the yeah, sorry, all the different terms

[00:25:19.229]
that use complaint within them.

[00:25:21.689]
And we've got some general ones,

[00:25:23.699]
but then some more specific ones

[00:25:27.108]
And it's written from that legal point

[00:25:29.259]
of view. Right? So we see the difference between

[00:25:31.328]
that and, you know, kind of general complaint

[00:25:34.348]
uh in life and it's a little

[00:25:36.519]
more, you know detailed than say, a dictionary

[00:25:38.660]
definition where things get really

[00:25:40.858]
detailed though is if you go into the law

[00:25:43.039]
digest, I always think of the legal definitions

[00:25:45.289]
as kind of an extended dictionary

[00:25:48.189]
the law digest is more like an

[00:25:50.338]
encyclopedia. So I could certainly look

[00:25:52.400]
up complaint there too. But

[00:25:54.779]
if we I'm actually gonna browse here so you can

[00:25:56.789]
kind of see the broad idea, it talks about different

[00:25:59.140]
legal um issues and terminology

[00:26:02.068]
but it also has, you know, biographies

[00:26:05.969]
uh, for various lawyers, it's got

[00:26:08.209]
overviews of, of particular cases.

[00:26:11.118]
It's really, um, you know, much

[00:26:13.150]
more extended than the legal definition and

[00:26:15.529]
uh, the uh, legal definition section.

[00:26:17.750]
So if we wanted to read more about the glass

[00:26:20.059]
Stegall Act, which I'm not familiar

[00:26:22.318]
with. We'll find out right here. This

[00:26:24.390]
is also interlinked so it speaks

[00:26:26.549]
to the new deal so we can go out and read about

[00:26:28.598]
that. All of these are, you know, quick

[00:26:30.838]
ways to kind of jump around and discover

[00:26:33.009]
more details about.

[00:26:34.500]
the stock market securities.

[00:26:38.219]
kind of goes through.

[00:26:39.779]
But, nice

[00:26:42.219]
overviews.

[00:26:43.709]
Hm So

[00:26:45.739]
those are gonna be more general help,

[00:26:48.529]
where things can get really specific

[00:26:50.759]
is in the legal Q. And A.

[00:26:54.430]
And in the legal life articles, we're gonna look at those

[00:26:56.709]
too. The legal Q. And a.

[00:26:58.868]
One of the services they provide out

[00:27:00.880]
at the commercial site for U. S. Legal

[00:27:03.068]
forms is folks can submit a question

[00:27:05.469]
and get an uh well not always, but they can submit

[00:27:07.699]
a question and hopefully get an answer back. Uh depending

[00:27:10.250]
on what they publish what we get

[00:27:12.299]
are kind of the results of that. All of the published

[00:27:14.789]
questions with answers and

[00:27:16.969]
we break them down by category here.

[00:27:19.670]
And go ahead and jump into one.

[00:27:22.279]
you can see the state they're associated

[00:27:24.318]
with because that's often gonna of course have an

[00:27:26.348]
impact on the answer. Um so

[00:27:28.489]
that can be important

[00:27:30.858]
but if we're in a similar legal situation

[00:27:33.219]
and someone is asked a question you can,

[00:27:36.910]
click in and view the answer again, could be

[00:27:38.989]
different, say in Massachusetts versus you

[00:27:41.328]
know, the answer that we have for Texas, something

[00:27:43.519]
to explore, but at least kind of gives you an idea

[00:27:46.519]
and you can browse through these and see

[00:27:48.640]
if anything applies.

[00:27:51.529]
um So

[00:27:53.949]
the legal Q. And A. Is really I will

[00:27:55.979]
also say kind of fascinating some of the questions

[00:27:58.729]
um that get asked. So it's interesting

[00:28:01.009]
to browse and read some of the

[00:28:03.420]
uh questions but

[00:28:05.509]
pardon me

[00:28:07.078]
again, can give folks an idea of where to start

[00:28:09.880]
and help you avoid having

[00:28:12.088]
just one minute

[00:28:17.009]
I mean, and kind of avoid

[00:28:19.189]
putting you in the hot seat uh to

[00:28:21.289]
give, to give legal advice

[00:28:24.670]
now. Another good place to start

[00:28:26.809]
is the legal life articles when

[00:28:28.858]
folks come in with an issue.

[00:28:31.390]
this takes on some of actually you can see

[00:28:33.469]
some of the most popular legal form searches.

[00:28:35.779]
That's a bit how they determine what's gonna be in the

[00:28:37.858]
legal life articles just by what's popular

[00:28:40.170]
in the database. What are the things that kind of come up the

[00:28:42.229]
most

[00:28:43.299]
and it starts from

[00:28:45.118]
a, here's what you'll need to do kind of point of

[00:28:47.180]
view. So hang on, I think I've got something in

[00:28:49.189]
the chat

[00:28:50.489]
Is there a way to browse Q. And A by state? There

[00:28:52.618]
is not currently,

[00:28:54.598]
but let me make a note and

[00:28:56.719]
that's something we can uh

[00:29:03.559]
and I don't think oh let me double check,

[00:29:05.769]
let me pop back for a second

[00:29:10.348]
yeah there isn't let me just scroll to the bottom. I don't

[00:29:12.559]
think we've added one but let me just be sure.

[00:29:14.949]
Yeah there isn't a way to search either

[00:29:17.328]
here. You've really just got to browse by category

[00:29:19.769]
so let

[00:29:21.868]
me make a note to pass that on to our product

[00:29:24.219]
manager.

[00:29:26.338]
um And then oh good question Captain who is asking

[00:29:28.699]
and who is answering the questions the

[00:29:30.858]
lawyers that work with U. S. Legal

[00:29:32.939]
forms are uh answering the questions

[00:29:35.449]
and I think actually let me pop into one.

[00:29:42.299]
Oh no, I thought sometimes they had

[00:29:44.568]
a, Maybe I'm thinking

[00:29:46.630]
of somewhere. Oh no you know what I think I'm thinking

[00:29:48.818]
of the law digest. Sometimes it gives an author.

[00:29:51.900]
Um

[00:29:55.000]
there is

[00:29:59.380]
under the about

[00:30:05.750]
I feel like there was a decision help,

[00:30:12.989]
yeah thank you

[00:30:16.269]
apologize folks, I feel like I've seen something about

[00:30:18.588]
this in the database.

[00:30:21.400]
but

[00:30:25.449]
pardon me I could be mistaken.

[00:30:28.559]
They have a who is LegalForms but that doesn't

[00:30:30.719]
really give

[00:30:31.989]
what I was looking for

[00:30:33.799]
for me.

[00:30:38.299]
always a tickle in your throat when you're on a webinar.

[00:30:40.818]
Um

[00:30:42.439]
Let me I can get kind of a more formal answer

[00:30:44.640]
for you. I thought we had something in the database about

[00:30:46.900]
that but

[00:30:49.368]
I mean yeah

[00:30:52.939]
Uh

[00:30:54.068]
get something more formal for you and then

[00:30:56.118]
I'll if I can I'll include it in the Q. And A. Or

[00:30:58.380]
the follow up email that

[00:31:00.430]
comes to you tomorrow. Um If I don't get

[00:31:02.519]
the answer though, until after that comes out. I'll

[00:31:04.618]
just send a separate email with an answer

[00:31:08.390]
uh So back to the legal life articles

[00:31:11.509]
back in. Oh, you bet. No problem.

[00:31:14.130]
Um, let me jump back into the legal life articles.

[00:31:16.449]
So again, this takes kind of a

[00:31:18.769]
starting point of view. So say, like

[00:31:20.868]
we say, we're trying to put something together.

[00:31:23.289]
You know, a lot of us have aging parents.

[00:31:26.539]
What should we starting to do?

[00:31:28.699]
Start to do, you know, advice for cared givers.

[00:31:32.299]
Things you wanna, you know, kind of just be aware

[00:31:34.479]
of. So again, this database, you

[00:31:36.519]
know, is named Well there's lots of legal forms

[00:31:38.608]
there, but there's all this additional help as well.

[00:31:41.118]
And what I like about it is they keep it really

[00:31:43.219]
simple. I mean you can see this is a fairly lengthy

[00:31:45.400]
article but you know something

[00:31:47.719]
someone can print out, you know, take home

[00:31:49.858]
read over time and go it doesn't

[00:31:52.039]
make things too complicated but gives

[00:31:54.269]
you a lot of good pointers for things you may need

[00:31:56.279]
to think about uh when, when dealing

[00:31:58.598]
with any of these issues so

[00:32:00.828]
Uh The list of these will grow over

[00:32:02.858]
time again. Just kind of looking at what's being

[00:32:05.088]
searched for in the database and what folks are

[00:32:07.199]
using. So

[00:32:09.170]
A really good place to get started when

[00:32:11.289]
folks are coming in. Maybe they want to handle

[00:32:13.598]
their own divorce

[00:32:15.588]
and jump right in and start into the legal

[00:32:17.900]
life articles. So again, great starting

[00:32:20.150]
point, uh, when folks are unsure just

[00:32:22.390]
what they need to do,

[00:32:24.699]
Hmm. All right,

[00:32:26.719]
so there's some other tools here. Tax forms,

[00:32:29.229]
you know with the start of the year. Might

[00:32:31.348]
find some need for these and uh just

[00:32:33.709]
point you where to find those on the various states

[00:32:37.348]
and uh federal sites uh which

[00:32:39.699]
is handy. There's an attorney directory

[00:32:42.500]
and these are often attorneys that are working

[00:32:44.509]
with U. S. LegalForms or firms

[00:32:46.799]
that they've worked with. It isn't though. As you'll

[00:32:49.019]
see of course there's a disclaimer, there's

[00:32:51.199]
not really an endorsement but say we're looking

[00:32:53.318]
for an attorney in Maryland.

[00:32:55.400]
This will break down different practice areas

[00:32:57.858]
and then give you a list of attorneys who specialize

[00:33:00.118]
and what I like about this is,

[00:33:02.670]
You know, you're you haven't gone and done to search

[00:33:05.130]
it. you know, google or something.

[00:33:07.348]
So you're not getting a ton of additional ads and things

[00:33:09.598]
like that. So

[00:33:11.420]
and kind of jump in.

[00:33:13.799]
and find some starting points.

[00:33:17.410]
All right, so good stuff over

[00:33:19.449]
here on the left,

[00:33:22.799]
the last thing I want to share. Let me just

[00:33:24.838]
check my checklist. I think I've got everything I wanted to

[00:33:26.979]
hear just for fun. And

[00:33:29.068]
because we have a minute here,

[00:33:31.449]
there are some fun things in the database.

[00:33:35.029]
and I can't resist the tooth fairy letter

[00:33:37.180]
So we have sample letters from

[00:33:39.338]
a child to a tooth. The tooth fairy, but also

[00:33:41.400]
a sample letter from the tooth fairy to a child.

[00:33:43.890]
So should

[00:33:46.229]
your tooth fairy be a little more uh,

[00:33:48.250]
formal.

[00:33:50.199]
let me go ahead and open this up

[00:33:58.049]
We have some fun stuff here so

[00:34:00.469]
you know, lets them know

[00:34:02.368]
and great. Uh the tooth fairy

[00:34:04.578]
is given a little history for why they collect

[00:34:06.630]
teeth. So some fun stuff.

[00:34:09.500]
The letter from the child.

[00:34:11.789]
Actually I'll just go into the preview

[00:34:14.159]
instead of opening it. But

[00:34:16.289]
is kind of funny it. Um,

[00:34:19.250]
they're uh negotiating. They, they

[00:34:21.340]
want a raise in uh what they

[00:34:23.349]
get for their teeth. So some fun stuff

[00:34:25.478]
here too. There's some Santa stuff and

[00:34:27.789]
you know, things like that. So good

[00:34:29.949]
stuff. There are even, you know, kind of go to

[00:34:32.289]
or uh complaint letters

[00:34:34.429]
ready or you know, things like that.

[00:34:36.708]
So again, just not having to start

[00:34:38.728]
from scratch is often really handy. So

[00:34:41.168]
you know, try a search for what you're in here.

[00:34:43.199]
There's an example letter in here for someone who's unhappy

[00:34:45.369]
with the sunglasses they ordered. So really

[00:34:47.760]
lots of good stuff.

[00:34:49.418]
Ok, usage statistics. Great question

[00:34:51.619]
Wally. So we have

[00:34:53.760]
usage stats for legal

[00:34:55.849]
forms. Let me double check something though. I'm pretty

[00:34:58.079]
sure this is the case but I wanted to just confirm

[00:35:00.418]
it on our support site.

[00:35:04.398]
Bear with me, just a second,

[00:35:08.679]
I think

[00:35:14.429]
you might have to,

[00:35:19.889]
Yes. Ok. Let me double

[00:35:21.929]
check something else though too.

[00:35:28.398]
Yeah. Ok, so I'm gonna quick pop

[00:35:30.409]
because we've got a couple of minutes here. I wanted to budget

[00:35:32.679]
enough time for questions. So let me also

[00:35:34.978]
check something else.

[00:35:37.289]
So we have a tool called the usage dashboard

[00:35:39.949]
which is an on demand

[00:35:42.409]
uh tool

[00:35:44.099]
to obtain usage statistics.

[00:35:47.320]
We also have and many of you

[00:35:49.449]
might already be receiving these uh usage

[00:35:51.809]
portal. We call it you access it through Gale

[00:35:54.030]
admin

[00:35:55.168]
and that's where you can go to

[00:35:57.610]
um set up monthly reports

[00:36:00.059]
that come to you automatically,

[00:36:02.159]
I don't think.

[00:36:05.478]
LegalForms.

[00:36:08.789]
Although we'll find out here in a second

[00:36:16.969]
That's funny.

[00:36:22.829]
My use reports aren't uh

[00:36:27.668]
anything.

[00:36:35.570]
Ok, so it could

[00:36:37.719]
be an issue with just my account. It's a demo

[00:36:40.019]
account. It's not really like

[00:36:42.199]
a real library account but I can't log into

[00:36:44.418]
a real library account because for

[00:36:46.929]
a um

[00:36:48.510]
privacy concerns

[00:36:51.519]
So I don't think I'm gonna be able to see what I wanna

[00:36:53.579]
see here. Let me try the reports. What I want

[00:36:55.679]
to tell you. What I want to be able to tell

[00:36:57.820]
you is if

[00:37:00.099]
The standard usage report that you'll get

[00:37:02.590]
will include

[00:37:05.579]
um

[00:37:08.750]
LegalForms

[00:37:11.389]
But I don't think I'm gonna be able to tell

[00:37:13.449]
you that with

[00:37:16.648]
my account acting up. So

[00:37:18.889]
bear with me.

[00:37:22.369]
Yeah, I can't even pick my

[00:37:26.958]
Yeah, I should be able to have more

[00:37:29.519]
options in there. Ok, one more thing I want

[00:37:31.659]
to check here in the list of reports. Yeah,

[00:37:33.719]
something's going on.

[00:37:35.208]
So um

[00:37:41.418]
Bear with me just a second. I'm gonna log in a different

[00:37:43.639]
way. see

[00:37:47.889]
if we can get this answered Now.

[00:37:56.849]
Ok. There we go. All right. I wonder might

[00:37:58.958]
as I get them the other way. Ok, so

[00:38:01.179]
let me go back over to the

[00:38:03.938]
filters and see if he performs

[00:38:06.340]
this here. It

[00:38:08.610]
is. Ok. So let me

[00:38:11.530]
let me see if I can.

[00:38:13.610]
do this and I get what I want.

[00:38:18.059]
yes. Ok. So this is one

[00:38:20.208]
thing I wanted to check if you are getting

[00:38:22.289]
the monthly reports from Gale already

[00:38:24.570]
or if you, you know, sign up to get them,

[00:38:27.398]
LegalForms will count in those

[00:38:29.559]
in that usage report, you'll see

[00:38:31.659]
sessions

[00:38:33.329]
searches and retrievals

[00:38:35.530]
however, what we often offer

[00:38:38.219]
and that's why I'm gonna go over to reports here.

[00:38:41.599]
Shoot, it's there. It is. Ok.

[00:38:44.929]
So you can also see.

[00:38:48.090]
Yes, this is what I want to show you.

[00:38:50.458]
So session searches and retrievals are always

[00:38:52.619]
handy. Good to know how many people are using the databases,

[00:38:55.070]
how many searches they are throwing, how much good

[00:38:57.090]
stuff they're finding with retrievals. But with

[00:38:59.159]
databases like LegalForms and

[00:39:01.329]
say, you know, your Peterson's resources,

[00:39:03.769]
the test prep and career prep. It's

[00:39:06.019]
good to see what they're actually using in there

[00:39:08.188]
because those databases are built on a specific

[00:39:10.320]
subject area and they can help with say collection,

[00:39:12.590]
development, programming, things like that

[00:39:15.280]
so you can see what forms

[00:39:17.530]
are actually being accessed. So it's not tied

[00:39:19.719]
to any particular user. I don't know who

[00:39:22.139]
looked up the checklist partnership agreement,

[00:39:24.938]
but I can see that someone did. So

[00:39:27.070]
you could kind of maybe see a theme in what people

[00:39:29.119]
are searching. And again, that could maybe

[00:39:31.168]
lead to a program in the library or

[00:39:34.250]
you know, bulking up any of your book

[00:39:36.449]
materials or things like that or other online

[00:39:38.668]
resources.

[00:39:40.199]
This can only be generated though

[00:39:42.329]
in the usage dashboard, this is not

[00:39:44.590]
a report, You can get out of that regular monthly

[00:39:46.938]
report that would come to you that just showed the sessions,

[00:39:49.628]
searches and retrieve levels. You've got

[00:39:51.824]
to use the usage dashboard

[00:39:53.954]
uh to access these and if there's

[00:39:56.195]
interest

[00:39:57.583]
we're happy to offer a session on the usage

[00:39:59.744]
dashboard. It's a really great tool

[00:40:01.945]
as you can see right off the bat you get these

[00:40:04.083]
nice visual displays of your content,

[00:40:07.155]
uh can use those in reporting and things

[00:40:09.184]
like that. You can compare time

[00:40:11.503]
period you can put in of course the time period that

[00:40:13.583]
you want to see.

[00:40:14.945]
Uh there's lots of good stuff.

[00:40:17.378]
when you come into uh the usage

[00:40:19.559]
dashboard and again, these

[00:40:21.699]
kind of extended reports

[00:40:23.929]
for various databases. You can

[00:40:26.070]
get a closer look at

[00:40:28.530]
uh kind of what's happening in those

[00:40:30.539]
databases. So this is my

[00:40:32.579]
demo account. So we're seeing a few that aren't available

[00:40:34.800]
in in Massachusetts. But um the

[00:40:37.050]
Petersons uh reports would be

[00:40:39.139]
really handy.

[00:40:41.070]
So. Ok. Great question. Um

[00:40:43.510]
Sorry, it took a minute to uh kind

[00:40:45.809]
of go on about the answer but I wanted to confirm,

[00:40:48.289]
I was kind of giving you the good info so

[00:40:50.648]
um

[00:40:52.199]
let me just check that I haven't missed anything.

[00:40:55.909]
all right. So while you let me know if you have

[00:40:57.938]
any kind of further questions about the usage

[00:41:00.110]
that leads us to though support.

[00:41:03.458]
So usage could be, you know something

[00:41:05.699]
you would come to Gale or M. L. S. For. So

[00:41:07.708]
let me make sure you've got all of

[00:41:09.760]
our contact info. So you have an excellent staff

[00:41:12.030]
at the Massachusetts library system to help answer

[00:41:14.269]
your questions about any of the databases,

[00:41:16.530]
both Gale or um you

[00:41:18.708]
know the other database as your provider or any of

[00:41:20.769]
the other, you know, numerous services that they provide

[00:41:23.750]
Um They've got a great database F A.

[00:41:25.809]
Q uh on their site

[00:41:28.090]
and lots of good info at the web guide.

[00:41:30.168]
So I'll include this info in my follow

[00:41:32.389]
up email that you'll get tomorrow,

[00:41:34.648]
but uh easily found on their website.

[00:41:38.030]
and then out at support dot Gale dot com

[00:41:40.389]
slash M L I N.

[00:41:42.489]
Uh This is our support

[00:41:44.579]
site for our Massachusetts libraries

[00:41:46.628]
and you can get lots of

[00:41:48.679]
great materials again, kind of legal

[00:41:50.958]
form, so you don't have to start from scratch. We have lots

[00:41:53.148]
of great marketing materials training materials

[00:41:55.489]
that you can take advantage of Many of them

[00:41:57.664]
are customizable as well. We've

[00:41:59.853]
got lots of tutorials which are really handy

[00:42:02.543]
uh for end users, we have training

[00:42:04.905]
decks for you all, so maybe you're gonna go out to

[00:42:07.063]
your Chamber of Commerce and talk about what the library

[00:42:09.344]
can do uh for your local businesses.

[00:42:12.284]
We've got a training decks for resources,

[00:42:14.864]
so you can go out and

[00:42:16.898]
Uh, you know, just let folks know we have

[00:42:19.139]
uh slides, you can customize

[00:42:21.188]
and, and, and again, I have to recreate

[00:42:23.469]
the wheel. The marketing materials

[00:42:25.510]
are really handy. We have social media posts ready

[00:42:27.688]
to go. So you can drive people into the resources.

[00:42:30.510]
Um, and then of course, lots of good, you know, access

[00:42:32.878]
info, Mark records, things like that.

[00:42:35.199]
So again, this will be in the follow up email

[00:42:37.398]
as well. Um

[00:42:39.530]
Oh well, let me not forget to

[00:42:41.539]
uh let you know about the rest of the webinars we're offering

[00:42:43.989]
available both through the calendar, at M L S

[00:42:46.309]
and on our bill support site. And again, I'll

[00:42:48.409]
put this in my follow up.

[00:42:50.418]
but when you want to talk to a person again.

[00:42:53.590]
You've got great support in M. L. S. Then feel free

[00:42:55.659]
to reach out to your Gale team as well. I'm

[00:42:57.898]
your trainer, I'm also a librarian.

[00:43:00.010]
So if I don't have the answer I know where to go to get

[00:43:02.128]
it. Uh Our customer success

[00:43:04.139]
managers will be great people to talk to

[00:43:06.309]
about usage. So if you

[00:43:08.320]
want to kind of dive deeper into your reports

[00:43:10.708]
or maybe if you're not even getting them and you would like

[00:43:12.869]
to. The customer success managers

[00:43:15.119]
are great folks to talk to about things like that.

[00:43:17.619]
Marketing the resources,

[00:43:19.769]
you know, product questions. They

[00:43:21.800]
are a good person to get to know at Gale

[00:43:24.300]
and they specialize by library type.

[00:43:26.708]
So if you're in a public library, that's

[00:43:28.889]
who they work with all the time and they also

[00:43:31.139]
specialize by location. So they'll

[00:43:33.300]
know Massachusetts, they'll know all the resources

[00:43:35.739]
you get.

[00:43:37.269]
So they're great people to work with and

[00:43:39.309]
if you visit

[00:43:40.599]
support dot Yale dot com slash M.

[00:43:42.610]
L. I N.

[00:43:43.860]
The first thing it will ask you to do is identify

[00:43:46.168]
your library and then the site customizes

[00:43:48.989]
to your library and you can actually find out who your

[00:43:51.000]
C. S. M. Is and make time on

[00:43:53.128]
their calendar, right from that page or

[00:43:55.280]
if you send an email to this address, it'll get routed

[00:43:57.648]
to the right person and they'll get in touch with you.

[00:43:59.688]
So really an

[00:44:01.829]
excellent resource. Um We of course offer

[00:44:03.969]
tech support. You can get us at the 800 number

[00:44:06.699]
uh really anybody at the company but of course

[00:44:08.728]
tech support. Uh and then if you're interested

[00:44:10.789]
in talking to your Gale rep, we have a rep

[00:44:12.809]
finder tool so you can easily identify

[00:44:14.918]
who you want to talk to. Uh if you're interested

[00:44:17.188]
in additional resources or anything like that.

[00:44:19.668]
So do reach out for help. Don't

[00:44:21.728]
suffer in silence. M. L. S. And Gale

[00:44:23.938]
are here for you.

[00:44:26.039]
So I will wrap up just by saying thank

[00:44:28.280]
you for tuning in today, I'm gonna stick around and see

[00:44:30.438]
if there are any questions, but

[00:44:32.320]
if you're all set, thanks so much for tuning

[00:44:34.570]
in, have a great week and hopefully we'll catch

[00:44:36.579]
you on another session down the road.
© 2022 Gale, A Cengage Company