Basic Information
So we can help you more quickly, please add these details to every new case:
- Product name (for example, Gale In Context: Science or Gale Presents: Udemy)
- The link you use for accessing the product
- A screenshot of the issue (if applicable)
- Gale location ID
The location ID should come after itweb, loc=, locID=, q=, UserGroupName=, u=, or ugnid: in your Gale links. You can also find your location ID at https://support.gale.com/locid.
If you do not know all of these details, we can help you find them.
Use One Case for One Problem
If you need a status update on a case, please reply to the original email thread. Using a new thread will create a new, duplicate case.
To ask about a new problem or question, please open a new case.
Phone Calls
At the end of a call, write down your case number. If you call back, the case number will help us to find your case more quickly.