Gale Training

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So again, hello everyone today we are going

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to be exploring enhancements to gale's

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Chilton library. My name is Amber

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Winters and I am your Gale training consultant

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for the day.

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We also have Cynda Wood on the line

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today. She's one of my colleagues who's going to be monitoring

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the Q. And A. For me. Just again

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we may be having a large crowd here so you

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may get answers from her typed out, otherwise

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I'll be answering them live for you.

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So let's go ahead and get going going here. We've

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got a lot to cover today. So first

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off I do want to talk about both the contents

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that's in Chilton Library

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as well as the new enhancements of any of

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you have been in recently we've almost

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kind of completely revamped Chilton Library.

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So we're going to go over all of those changes

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today. after we talk

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about the changes, we're actually going to see them, so

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we'll take a a little bit of time to walk through the

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resource. So you can see some of the different

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workflows and some of the different tools that your

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patrons or your students, if you're

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tuning in from a school or from a, a college

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will be able to navigate through

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and then at the end of the session I will have

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some closure information some contacts

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for you in case you want to learn more about the resource

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or want to maybe go over best practices or

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things like that. And I will again

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try to save time for any questions that you have

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feel free to put them into the Q. And A. At any time.

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but I will try to save some time at the very end

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of the session as well.

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So for those of you who are new to Chilton Library

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or have never been in Chilton Library,

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this is going to provide on demand automotive

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information for your users.

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So this is trusted for over 100 years.

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of course they were previously tilted

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manuals. they were print

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copies. You had to keep them in a big shelf

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on your library. of course those are

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still being published but we've pulled all of that content

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onto this nice platform, so you don't

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need to worry about keeping track of all of those volumes

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and you can also share with your patrons and have them take

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the information with them wherever they want it to go.

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It does contain a large selection of vehicles

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at m all the way historic vehicles

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up to currents and kind of everything in between.

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and does include most years, makes

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and models. And what's great is your patrons

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are going to be able to really narrow down to a specific

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vehicle so they'll be able to see that content

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they're looking for

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And the content is varied. So we include

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step by step service and repair information,

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which is what your patrons would see if they had

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that physical copy of the Chilton manual

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but we also include a video library.

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So not only are they getting that text,

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they can have visuals that are going kind of going

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to support them. So if they're like

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me and maybe they're not super great with computers

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but they just want to let's say change their own

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oil or maybe

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change their own brakes or something like that. The

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visual library is going to be really helpful because they're

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going to see it in action. They're not only going to

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read it, they're also going to kind of get

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exactly what it's gonna look like when they

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do it. We also include labor estimating

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again, which is great for someone like me who's

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not super familiar with cars. It

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can help your patrons who may be taking their car

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to a mechanic. They wanna make sure they

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kind of know what to expect so they can take a look

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at our labor estimating on the platform.

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We also have great troubleshooting guys as

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well as pictures and diagrams.

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Again, just add another layer to the learning

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another layer to what your patrons are going to see. We

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don't just want them, to be reading through

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this and maybe get a little bit confused because

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it's very technical, we want them to have

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that supplemental material that's really going

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to bring it all together for them.

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and finally we do include a S.

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C. Test prep quizzes

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in this resource as well. That's a hard

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a hard title to say but we do have those quizzes

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in here. So if you have users coming in who are

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planning and taking some of those tests

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you can forward them along to Chilton Library and they're

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going to be able to find those actually right on the home page.

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It's a really simple way for them to access that content.

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Now before we take a look at enhancements I will just

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stop quickly. Does anyone have any questions just

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about that? Very basic information related

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to Chilton Library

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Ok I don't see anything in the Q

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and A. So let's go ahead and get rolling then let's take a look

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at these enhancements.

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So first we've enhanced both the navigation

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of the resource and the accessibility.

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So we really redesigned the platform and actually

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follows along.

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fairly familiar with some of the other gale resources

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you may have access to. But we've

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really kind of decided designed it to streamline

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both searching and browsing because we wanna make sure

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our users can get the information they need as soon

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as possible. We're trying to minimize clicking,

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kind of minimize looking around, trying

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to figure out exactly where they need to go. We've

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made this nice and streamlined so they'll be able to find

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the contents quickly when they need it.

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We've also featured some of the navigation buttons

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more prominently within the resource.

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So again, as your users are starting to

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click through, they're going to see how to get back

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or forth or wherever they need to go.

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The table of content which is found. Excuse

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me. And a lot of our pages

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also helps leave a clear bread chrome trail.

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So they'll know what they've kind of clicked through. So if you take

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a look at my screenshot here, This is

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the breadcrumb trail I'm I'm looking

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at so I can see each step I took

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to get here to this specifications page.

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So I can easily take a step back if

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I need to or again take another step forward.

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And again the table of contents here is on this

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left hand side though. So so this is what's going to show

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them where they are, where they've been and

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potentially where they need to go.

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In addition to that we have some enhanced readability

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tools now. So users

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have always been able to listen to Chilton as

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they're clicking into it. They can have the articles read to

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them. But now in addition to having those articles

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read to them, they can also choose to change

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the font, the color and the size

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of the text on the screen to really customize

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what they're looking at. So again, just

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trying to add another layer of support and accessibility

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for your users. If you have older patrons

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coming in who may need that larger text

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size, they'll be able to do that on

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this platform here and again, just make sure they're getting

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that content that they need.

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We've also included a vin decoder

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and search now. So if your patrons come

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in with a very specific car in mind they actually

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have the vin.They can search by that

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vin and they'll find an overview of that

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vehicle as well as different specifications.

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The safety information. The

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um

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That's provided to us as

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well as any recalls. So we do tag recalls

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to different bins. So if your patrons aren't

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quite sure if something needs to be updated,

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they'll be able to kind of click

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in there and take a look. Of course. Usually the manufacturer

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reach out, reaches out, but it doesn't hurt for

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us to have this content here as well.

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Now, as I mentioned earlier, we also have a really

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nice video library that we've actually tagged

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to the home page now. So patrons can

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click right into that without even choosing

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a car. So if they don't have a specific car

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in mind, they just kind of want to know how brakes work in general.

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They can click into this video library,

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you'll see we retain our table of contents

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here on this left hand side and they can just

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start to narrow it down and they can browse or

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they can search so if they have something specific

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in mind and don't want to have to navigate

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through the table of contents, they can search right

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on the video library and just pull

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those specific videos

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All of our videos do include captions

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so they can easily read those as the

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video is running and they can all be downloaded

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for later use. So I will mention here that Chilton

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Library is mobile responsive.

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so if they prefer, they can download videos

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and watch them say on their phone or on an ipad,

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this is also great if they're planning on.

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working on their cars and keeping Chilton

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near them. They can pull up Chilton on

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maybe a tablet or on their laptop

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and they can actually read and watch Chilton

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as they're doing whatever they're doing if they have

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anyone from kind of the K 12

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arena on the line, this is really great for any

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sort of

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Auto Tech classes

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that you have on campus. This is going

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to help you kind of get engaged with that.

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that class which I know is sometimes hard

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to do. This is going to help them as

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they walk through whatever they're planning on doing

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to their cars.

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finally we do have our A. S. E. Test

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prep quizzes that have been updated as well.

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We've updated the results

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page. So you're easily going to be able to see

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what we got correct,

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if we got it incorrect, it's going to show

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us what the correct answer is. And we've also

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included this nice new view result

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summary. So again, we're trying to make

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this more accessible. That was one of our

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key goals when we were updating this

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platform so they can take a look

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really quickly. If they don't have time to read through,

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they can take a look what I got right, right

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what I got wrong and they'll kind of move

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forward from there.

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So that is a nice new feature we've added to those

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test prep quizzes,

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Now I've taken enough time talking, I want

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us to all take a look here. but

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again, I will quickly pause anyone have

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any questions about our

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updates before we take a look at them.

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OK,

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I don't see it again. So here we are then

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on the Chilton Library homepage

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and again, as I mentioned

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we have a question from David is the event search

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new. It is new, yep, we just

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launched it with this update,

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which I think is a really great feature. Um

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and I do see someone has their hand up

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Theresa if you don't mind, go ahead and pop

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your your question into the Q and A. And I'll be

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able to answer that for you.

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So let's go ahead and get started. I see there are a few more

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questions in the chat. Um, I believe Cinda

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is going to take a look at those while we keep it going here.

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So you'll most likely get

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a couple of responses from

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her. We do have one question. Do you have a mobile app

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to go with this? I don't believe we have

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an app. We always just recommend going on

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to their internet, a browser on their phone and

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the browser itself is going to be mobile responsive.

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So as opposed to going through the app, have

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them sign in if it's um on your library's

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website or something like that, have them sign on

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to your library's website and then the platform they're going

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to see will conform to the mobile

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responsiveness

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and just a quick question. will a recorded

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version of this webinar be be available? It

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will I'm going to send out a copy of

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the recording tomorrow via email. So you'll

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see that in your inbox, whatever email

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you used to register for the session

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and then one final question. How often do the

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A. S. C. Questions get updated?

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You know, David, I don't have an exact time

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frame, I know they get updated as the tests

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get updated. Um, but let me go to my product

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manager and I can give you a a more clear answer

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than that.

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Ok, so let's go ahead and start

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navigating through here

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So again, this is our new and improved

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home page. You may remember the old home page.

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They signed in on this left hand side here.

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It is a bit more plain, I have to admit.

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we've updated that to make it look a lot more

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appealing. You'll see now we've pulled to find your vehicle

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right here into this nice visual

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banner. So your patrons are going to be kind of really

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directed to where they need to go

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now before I find my vehicle, though, I want

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to show you some of the other tools we have on this home

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page. The first being that vin Dakota

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I mentioned before,

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So if I do have the vent here, I can click

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directly into this as opposed to putting in

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that year make and model

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and when I do it's letting me know where I can find

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my van. and I've

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already got one saved here. So let's

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go ahead and put in my bin,

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So I popped that in there

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check, you may have noticed.but we

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also accept partial bins as well.

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So if they have a partial, they can put it in there.

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and hopefully they'll find the information they need with that

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partial

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but I've typed in the whole vin number. So I pulled up

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my truck here. You'll see, it's giving me that

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overview. So giving me the basic information

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about the truck

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the specifications and this is whatever

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the um manufacturer gives

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us. By the way, I will mention that. So some

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manufacturers provide more public information

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than others. So if your patrons are maybe

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not quite looking finding what they're looking

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for, most likely we just haven't gotten it from the manufacturer

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yet, but we do update this continuously

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as different manufacturers. Send us more

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information.

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And I have a question is the vin search

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limited to vehicles in the US?

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Kelly, that is a great question,

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I'm going to assume. No, I believe

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you can search through any vin, any car that

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has a vin,

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but again, I can't fully 100%

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say that. So I will get with my product manager

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again and let you know for sure. But I would

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assume yes, because a lot of cars

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will be,

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um

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built in other areas and they're still going to have

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a vin. So let me just double check, check

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that, but I would say most likely

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yes.

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So again, we have our event, I will quickly mention

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after specifications if there's any safety

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information we've gotten from the manufacturer

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that's going to appear here as well, and

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then we've also listed our recalls here, which

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I personally think is a really nice feature, so

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I can find recalls. If I ran

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through my vehicle search, I'll show you where to find those

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later on. But if I have my

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exact bin, I don't even need to do that. I don't

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have to search through a vehicle. I can pull these

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recalls up right here. Isn't it

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terrible to see the long list of recalls

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you'll see in cars sometimes? but

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I can pull those up here, I can drop this down and

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I'm going to get just a quick summary here,

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about these different recalls that I have here

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and again, I see that someone has raised

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their hand Patricia. If you don't mind, go

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ahead and pop your question into the Q and

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A. And we'll be able to answer that for you.

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So that's what we have under our bin search. And again,

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yes, this is the new feature that we just launched

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but it is here available to

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you right on our toolbar, you see up top here,

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this toolbar is actually going to follow us around.

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So even if I'm not in the home page, I can easily

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click into whatever section I need to

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So let's go ahead and move forward. So we took a look

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at our Ben decoder, let's look now at our video

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library,

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So we have had these videos within Chilton

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for a while but we've just recently pulled

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together this nice library as kind of a separate

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entity that's really easy to click into

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to make sure they can get this comp

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this content pretty simply.

[00:14:19.048]
And we have defaulted it to showing most

[00:14:21.298]
popular videos first. So these are the

[00:14:23.379]
ones that are clicked on the most, the ones

[00:14:25.440]
that are used the most they're going to pull these up here.

[00:14:28.259]
but on the left hand side here, you'll see our table

[00:14:30.500]
of content, so we can start narrowing it down

[00:14:32.538]
if I don't like exactly what I'm seeing here,

[00:14:34.899]
it's not what I'm looking for. I can start to

[00:14:36.979]
click into my table of content, so maybe I'm

[00:14:39.099]
interested in breaks. You'll

[00:14:41.298]
see sometimes there's another step

[00:14:43.820]
you'll see sometimes there's a few steps here.

[00:14:46.359]
which is great, we'll really be able to

[00:14:48.389]
narrow it down to exactly what we're looking for. Again, this

[00:14:50.489]
is going to help.

[00:14:52.840]
this is going to help your patrons as

[00:14:54.969]
they're navigating through. If I click into one of these

[00:14:58.048]
videos here, I'm just going to pause it because

[00:15:00.210]
we're not going to listen to it too much. but

[00:15:02.427]
again, as I mentioned, we do have closed

[00:15:04.619]
captions here. If I hit my little

[00:15:06.840]
three button icon down here

[00:15:09.038]
in this right hand corner, this is

[00:15:11.129]
where I'll be able to download this.

[00:15:13.690]
So if I want to take this with me again, if I'm

[00:15:16.109]
going to be on my phone, maybe I want to take

[00:15:18.177]
a look at it later or something like that. I can

[00:15:20.500]
easily download that. I can download it to my desktop

[00:15:22.869]
as well. You'll see here where our captions

[00:15:25.379]
are. And we also have a playback

[00:15:27.820]
speed option. So if a patron

[00:15:29.960]
maybe needs it to be slowed down, they can do that.

[00:15:32.129]
Or if they're maybe trying to get this done quickly

[00:15:34.489]
and it's talking a little bit too slow for them, they can

[00:15:36.668]
speed it up.

[00:15:38.769]
They'll be able to do that here.

[00:15:41.340]
and then again, we've included popular

[00:15:43.379]
videos here on this left hand. I'm sorry at this right

[00:15:45.469]
hand side. If they want to take a look back

[00:15:47.950]
at those popular videos

[00:15:54.807]
and I have a question here how up to date

[00:15:57.210]
is recall information? So

[00:15:59.489]
anna we put in the recall information as soon

[00:16:01.500]
as we get them from the manufacturer.

[00:16:04.278]
So it really just depends on when they send it out publicly.

[00:16:06.690]
But once they send it, what's really nice about Chilton

[00:16:08.918]
Library is we can actually make changes

[00:16:11.830]
kind of on demand as needed. So as

[00:16:13.927]
we get more content it really immediately goes

[00:16:16.440]
into the resource and they're going to see it

[00:16:19.057]
as soon as it populates. So,

[00:16:21.690]
your answer, it's as up to date

[00:16:23.750]
as the manufacturer sends it over to us,

[00:16:26.639]
which again might vary slightly depending

[00:16:29.019]
on man on manufacturer.

[00:16:33.820]
And another question from Melissa. So this can be used outside

[00:16:36.149]
of the library. It most certainly can

[00:16:38.288]
what they're going to do is however, you

[00:16:40.379]
have it set up to authenticate, so maybe it's using

[00:16:42.599]
a password, maybe it's using a bar code, something

[00:16:44.750]
like that. they'll be able to use

[00:16:46.798]
that on this platform, they'll be able to sign

[00:16:49.038]
in wherever they are. So

[00:16:51.048]
If you have a patron or a student,

[00:16:53.190]
if you're from AK-12 library, who wants

[00:16:55.408]
to use this on their own, they'll just go onto your library's

[00:16:57.729]
page, they'll click into this link,

[00:17:00.090]
they'll be asked to authenticate however you already

[00:17:02.129]
have it set up and then boom their

[00:17:04.160]
lunch right in and they can use it wherever they want to.

[00:17:14.900]
Ok. And thank you anonymous for putting that

[00:17:16.979]
question in there. That is a really nice suggestion.

[00:17:19.500]
So I do appreciate that. I'll forward that along to

[00:17:21.979]
my product team

[00:17:24.846]
So let's move forward here from our video

[00:17:26.958]
library. I want to take a look now at our A. S.

[00:17:29.107]
C. Test. Prep quizzes

[00:17:32.719]
So when I click into these here you'll see I have them

[00:17:34.900]
all nice and organized.

[00:17:37.150]
You'll see I do provide a number of questions

[00:17:39.538]
here so they'll be able to see how long make

[00:17:41.808]
sure they have enough time to run through these quizzes

[00:17:44.357]
and then it does provide the question types here

[00:17:46.430]
as well. All of our quizzes are multiple

[00:17:48.577]
choice

[00:17:50.077]
so let's go ahead and click into we'll just

[00:17:52.160]
do our top one here.

[00:17:54.180]
so you'll see they're prompted just to answer all of these.

[00:17:56.357]
I'm just going to answer a few here. Hopefully

[00:17:58.798]
I'll get one right so we can see what that looks like.

[00:18:01.357]
but they're going to go through and answer all of these,

[00:18:03.920]
we'll go to the bottom and submit our quiz.

[00:18:08.509]
and it's going to let me know if I didn't attempt any

[00:18:10.719]
questions but that's fine with

[00:18:12.750]
me. I'm going to hit confirm

[00:18:16.788]
and I can see here it looks like I didn't get any rights

[00:18:19.150]
which is a bum I usually random clicking

[00:18:21.430]
I can get at least one right but not today. So

[00:18:23.949]
it's going to give us this really nice information

[00:18:26.189]
here so I can see my results. If I were to

[00:18:28.250]
get anything right it would appear in green.

[00:18:30.548]
You'll see I got everything wrong and you'll

[00:18:32.630]
see. I've gotten some that I didn't attempt

[00:18:36.367]
And then in kind of the body here on this left hand

[00:18:38.420]
side, it's going to show what I answered

[00:18:40.778]
and it's also going to show the correct

[00:18:42.788]
answer here, so they can really easily

[00:18:44.969]
study right from this page if they like to

[00:18:49.500]
and now I can close this out

[00:18:51.920]
and I'm launched back into the same section

[00:18:54.038]
so I can click into any of these other exams

[00:18:56.357]
that I'm planning on taking in the future and see

[00:18:58.449]
how I do on these practices as well.

[00:19:01.900]
And we've got a question for Maria asking

[00:19:04.278]
about the ask an expert

[00:19:06.500]
section. So let me go ahead and click into that.

[00:19:08.680]
That's actually our next section over from

[00:19:10.788]
our A. S. E. Test prep quizzes

[00:19:13.709]
So when you ask an expert we

[00:19:16.107]
go ahead and put your information here and

[00:19:18.170]
by expert, we're talking about an expert here at

[00:19:20.219]
gale who's going to help walk you through your question.

[00:19:23.038]
So you can type in anything you need help with

[00:19:25.087]
and we'll be able to respond to you. We do again

[00:19:27.199]
monitor that continuously.

[00:19:29.489]
So you'll hear a response, you'll hear a response

[00:19:31.867]
quickly.

[00:19:40.259]
Ok, so it looks like we've got all of

[00:19:42.390]
our questions answered

[00:19:44.400]
so far. So let's go ahead and click

[00:19:46.617]
into our vehicle search then. And this is the way a

[00:19:48.719]
lot of your patrons are probably already accessing

[00:19:51.160]
information is by putting in a year

[00:19:53.269]
make and model. So let's go ahead and do that. Um

[00:19:55.890]
Any questions at all that haven't been answered?

[00:19:57.989]
I don't see in the Q. And A. But I wanna make sure we have

[00:20:00.048]
time to answer.

[00:20:02.949]
Oh ok.

[00:20:04.390]
so I'm going to go ahead and hit vehicle search

[00:20:06.788]
in my toolbar here,

[00:20:09.880]
and you'll see this actually launch launches back

[00:20:12.097]
to the home page.

[00:20:15.259]
looks like you have another question is the the ask

[00:20:17.390]
an expert feature 24

[00:20:19.538]
7.

[00:20:21.150]
I believe it is. Let me take

[00:20:23.259]
a look here

[00:20:25.140]
I would certainly say the best way to do this is

[00:20:27.380]
to send a message. Um but

[00:20:29.577]
I believe it is 24/7

[00:20:41.097]
Ok, so let's go ahead and find a vehicle

[00:20:43.410]
here. So

[00:20:45.949]
I'm just going to put in

[00:20:47.650]
got a car, my husband

[00:20:49.750]
and I had a while ago that we we drove

[00:20:52.077]
till it till it died. So

[00:20:54.189]
we're gonna do a 28 2008

[00:20:58.009]
chevy and pala here.

[00:21:00.058]
So we're just going to choose our year our make

[00:21:03.327]
we're going to narrow down our model here, you'll see

[00:21:05.410]
it's going to provide all of those for me,

[00:21:08.660]
and I'm going to hit select.

[00:21:12.067]
and now I'm launched here to the main section

[00:21:14.140]
that's going to be walking through

[00:21:16.759]
my Chevy and palette with me.

[00:21:19.189]
It looks like we have another question. What is your source

[00:21:21.250]
for the test questions. So

[00:21:23.269]
those come directly from the A. S.

[00:21:25.327]
C. group.

[00:21:27.150]
So they're going to come directly from them. We were able

[00:21:29.390]
to upload those into our resource here.

[00:21:37.880]
Ok, so let's take a look at this. Now. I've chosen my

[00:21:40.019]
vehicle. I don't have the vin so I couldn't

[00:21:42.269]
go in that way. I decided to type in

[00:21:44.317]
my vehicle here. I will mention

[00:21:46.337]
you'll see I can change my vehicle at any time

[00:21:48.500]
by clicking into this button.

[00:21:50.009]
I could also just click back into vehicle search

[00:21:52.180]
if I wanted to but we're going to stay with our vehicle

[00:21:54.519]
here. and you'll see a default

[00:21:56.788]
to starting off with our repair information.

[00:21:59.180]
You'll see this kind of sub

[00:22:02.548]
toolbar underneath our main toolbar.

[00:22:05.160]
It starts off with repair here. So scrolling

[00:22:07.250]
down just like with our video library,

[00:22:09.357]
we keep this nice table of contents here

[00:22:11.390]
to help them navigate through. If

[00:22:13.469]
they know exactly what they're looking for. Of course they

[00:22:15.479]
don't need to do that. They can just start their search

[00:22:17.519]
here. If they do run a search here

[00:22:19.567]
on the table of contents, it's just going to search

[00:22:21.680]
whatever page they're on so it's just

[00:22:23.867]
going to pull repair. They're not going to see any maintenance

[00:22:26.269]
information when they're on this repair

[00:22:28.420]
section

[00:22:30.269]
Well let's just have to click through so let's drop

[00:22:32.798]
down the breaks. I used that earlier. So

[00:22:34.939]
we'll do that again so I can drop down. I can

[00:22:37.150]
maybe drop down again.

[00:22:40.930]
if I want to I can actually close that so that wasn't

[00:22:43.019]
what I was looking for.

[00:22:44.337]
we can click into this one and

[00:22:46.420]
let's just say we're gonna believe the brake system

[00:22:51.028]
I don't know what that means,

[00:22:52.577]
but your patrons will so they'll

[00:22:54.689]
easily be able to click into this here

[00:22:57.048]
again. We have our listen tool up here, we'll take

[00:22:59.117]
a look at it just one second.

[00:23:01.150]
We can also print this article. So if we want

[00:23:03.229]
to hold on to it for later, we can really easily

[00:23:05.500]
do that. It doesn't have to stay on this platform.

[00:23:08.239]
You can write this article that's going directly to

[00:23:10.250]
gale so we can make sure

[00:23:12.729]
Excuse me. so we can make sure we're

[00:23:14.750]
meeting everyone's needs. You know, if we get some feedback,

[00:23:16.808]
that's not great, we're gonna want to know why.

[00:23:18.900]
so we'll be able to pull that information. It is seen

[00:23:22.298]
by also regularly

[00:23:26.390]
So let's go ahead and scroll down a little bit more because

[00:23:28.630]
I do want to show you a lot of times we have these

[00:23:30.750]
nice images kind of built into these articles

[00:23:33.719]
and I can click underneath. You'll see if you got

[00:23:35.759]
a PDF option down here. That's

[00:23:37.989]
going to let me see this a little bit closer up so

[00:23:40.087]
a lot of these diagrams are going to be a bit more detailed.

[00:23:42.449]
This one's a little simpler but lots

[00:23:44.699]
of them are going to have different sections that are

[00:23:46.709]
going to be

[00:23:48.449]
labeled with different terms, all that

[00:23:50.519]
good stuff. So this is a little bit more simple

[00:23:52.949]
for your patrons, but we do include

[00:23:55.229]
the links to those underneath all

[00:23:57.269]
of the images here,

[00:24:00.969]
Now. If I hit the listen option, I'm actually going to pause

[00:24:03.347]
it because I haven't shared my

[00:24:05.788]
my video with you. But when I hit that

[00:24:08.067]
you'll see. I can hit start, play all that good stuff.

[00:24:10.430]
These hit my little hamburger

[00:24:12.439]
icon here.

[00:24:14.038]
and when I do that there's this text mode

[00:24:16.140]
option.

[00:24:17.607]
So clicking into that text mode, it's going to pull

[00:24:19.750]
forward all of the article

[00:24:21.969]
itself into this little window. Now

[00:24:24.150]
the reason we do this is because we have some really

[00:24:26.209]
nice features that are going to help

[00:24:28.430]
them manipulate this text and we just

[00:24:30.548]
can't do it in the standard platform. So when you

[00:24:32.617]
pull this up here

[00:24:34.607]
You see I have the option to increase or decrease

[00:24:36.689]
the f I can

[00:24:39.000]
choose the volume of this.

[00:24:41.827]
I can again choose the reading speed.

[00:24:43.890]
So if I need it to be slowed down a little bit or

[00:24:45.959]
sped up, I can do that here.

[00:24:48.229]
And then I also have this nice text settings.

[00:24:50.930]
So this is where I'm going to be able to change

[00:24:53.130]
the font size, the font type as well as

[00:24:55.189]
the text colors and the text

[00:24:57.259]
spacing here. So let's just say

[00:24:59.288]
I want to change the font here.

[00:25:02.067]
We do include the dyslexia font

[00:25:04.337]
for users. So if you have a user

[00:25:06.680]
who needs that sort of support, they can do that.

[00:25:09.867]
Pop this up here

[00:25:11.317]
and we're going to be able to change this here for

[00:25:13.459]
your users.

[00:25:17.577]
We've had a few questions pulled

[00:25:19.788]
up here. So let me just kind of take a quick

[00:25:22.219]
look here. So is a labor estimator

[00:25:24.479]
available for makes and models prior to

[00:25:26.528]
the 1980s example, a 1965

[00:25:29.269]
for must Ford Mustang.

[00:25:31.867]
I don't know if that exact model

[00:25:33.910]
has labor estimating, but yes, generally

[00:25:36.367]
they'll find older models kind of dating

[00:25:38.699]
back a bit. The older they get most likely

[00:25:40.719]
the less content we'll have just because there has been

[00:25:42.759]
less published by the manufacturer.

[00:25:44.817]
So we're talking very, very old most

[00:25:47.180]
likely they won't find content, but for 1965

[00:25:49.979]
Ford Mustang. Again, I don't know that exact

[00:25:52.067]
make and model, but yes, you'll most likely

[00:25:54.337]
find labor estimating for older models like that.

[00:25:58.640]
Another question. Does this database include

[00:26:00.739]
a citation tool? It does not

[00:26:02.759]
right now that is definitely a great piece of feedback

[00:26:05.077]
though so I can certainly get that to my product manager.

[00:26:07.380]
But as of right now we don't have a citation

[00:26:09.719]
tool.

[00:26:14.910]
Another question. can we print

[00:26:17.130]
the adjusted and large version of the text,

[00:26:19.759]
you know, I haven't tried it. So let's go ahead and try it right

[00:26:21.798]
now. So let me click back into my text mode

[00:26:23.989]
here. Hm

[00:26:29.269]
it looks like we can't for this enhanced text

[00:26:31.640]
mode. Um of course, if you hit print

[00:26:33.788]
screen, it will let you do it that way.

[00:26:35.989]
Um but it looks like we don't have a button right now, that's

[00:26:38.150]
going to allow us to do that. So if we do

[00:26:40.259]
want to print, we'll have to stick with the

[00:26:42.308]
main body here.

[00:26:48.097]
Ok. Great. So it looks like all of our questions

[00:26:50.479]
are answered so let's go ahead and keep moving

[00:26:52.719]
here.

[00:26:53.660]
So again, as I clicked through repair, I

[00:26:55.750]
have got a breadcrumb trail listed here.

[00:26:58.479]
Ok, so I can see exactly where I've been.

[00:27:00.528]
If I want to take steps forward, I can

[00:27:02.769]
certainly do that. If I want to take steps back,

[00:27:04.788]
I can do that as well,

[00:27:06.969]
So let's, let's move on to maintenance here.

[00:27:09.058]
So, maybe we're not trying to fix anything with our car.

[00:27:11.209]
Maybe we just want to make sure, we're

[00:27:13.500]
up to date with what our car

[00:27:15.597]
needs. I want to make sure we're not, falling behind

[00:27:17.847]
and maybe hurting our car in the process.

[00:27:20.170]
You'll see when I click into maintenance here. It's

[00:27:22.469]
going to ask me for a sub model, liters,

[00:27:24.607]
fuel type number of cylinders, all that

[00:27:26.640]
good stuff. If I don't know this because

[00:27:28.650]
this is a little bit more advanced. You know, if you

[00:27:30.719]
ask me the drive type of my car, I honestly

[00:27:32.979]
couldn't tell you. if I don't know that.

[00:27:36.058]
I can pull forward right next to the vehicle configuration,

[00:27:38.920]
a full chart list.

[00:27:41.140]
So I'm going to see all of the different sub models

[00:27:43.380]
here as opposed to see there's a lot of pages so

[00:27:45.597]
it's better if they know. but

[00:27:47.680]
I can see all of the different sub models here

[00:27:49.699]
and I can take a look

[00:27:52.597]
and once I choose one of these you'll see I have a drop

[00:27:54.857]
down under the select option. That's going

[00:27:57.087]
to ask if I want to know about just maintenance

[00:27:59.229]
in general. If I want to see if there's any

[00:28:01.439]
additional related to a normal

[00:28:03.617]
wear or a severe wear

[00:28:06.239]
we'll just click into maintenance one and 2.

[00:28:11.189]
And again, this is coming directly from the manufacturer.

[00:28:13.729]
So this is going to tell us what's needed

[00:28:16.048]
for our different maintenance entries

[00:28:18.449]
for that 2008 Chevy impala.

[00:28:22.577]
scrolling down. We also have some notes listed

[00:28:24.587]
here. So again, coming directly

[00:28:26.788]
from the manufacturer, if you see some strange

[00:28:28.817]
things happening. This may be

[00:28:30.920]
a good place to take a look to make sure you're not missing

[00:28:32.959]
anything.

[00:28:35.587]
Another question, what is the oldest make model

[00:28:37.969]
and year of any vehicle in the Children library.

[00:28:40.509]
Um, so I don't have the exact make, but

[00:28:42.587]
I believe the year is going all the

[00:28:44.597]
way back to um,

[00:28:46.390]
I want it in the thirties. we

[00:28:48.617]
go pretty far back, of course, as I mentioned,

[00:28:50.729]
the further back we go, the less content

[00:28:53.219]
we're going to have available just because it wasn't

[00:28:55.347]
published but what you can do,

[00:28:57.410]
if you want to see exactly what's, as

[00:28:59.459]
far back as we go. If you click into

[00:29:01.587]
the vehicle search, you can just scroll down in the year

[00:29:03.699]
and to see the first year we have, content.

[00:29:05.979]
So, I believe we're hitting it in

[00:29:08.077]
the thirties, but it may be even earlier

[00:29:10.327]
than that So

[00:29:17.857]
again, our maintenance is listed here.

[00:29:20.538]
You'll see, I could print this option as well,

[00:29:23.617]
OK. It looks like an anonymous attendee

[00:29:25.739]
already took a look at that year so I was incorrect.

[00:29:28.097]
It's not the 30s, it looks like it goes as far back as

[00:29:30.209]
1941.

[00:29:33.837]
thank you for checking on that for me. I appreciate it.

[00:29:38.827]
Ok, so we've got our maintenance now, you'll

[00:29:41.009]
see I can pop back at any time here if I want

[00:29:43.130]
to change this up as well

[00:29:46.259]
but moving on for maintenance, we have our labor

[00:29:48.298]
estimating here

[00:29:50.107]
pull this up here.

[00:29:51.558]
Now again, this is going to require

[00:29:53.857]
our table of contents so we can pull

[00:29:55.900]
forward exactly what we want to estimate

[00:29:58.150]
because of course, there's a lot that you might need

[00:30:00.209]
to repair it on your car. So I'm gonna just

[00:30:02.449]
stick with brakes today. Let's stick with brakes

[00:30:04.558]
here. Um, we want to service our brakes,

[00:30:07.048]
maybe want brake pads

[00:30:09.130]
and replacement

[00:30:12.019]
scrolling down here. So you'll see, we've

[00:30:14.170]
got two different time categories. So

[00:30:16.298]
a regular wear. We've also got

[00:30:18.548]
a severe wear. So if your car's got some on

[00:30:20.837]
it, you might be in that severe category,

[00:30:23.077]
but you can navigate between them to kind

[00:30:25.107]
of see the difference here.

[00:30:27.298]
and you'll see the dealer hours as well as the

[00:30:29.347]
Chilton expected hours. So

[00:30:31.367]
the dealer hours are provided just to

[00:30:33.459]
expect from the dealer. that's what they

[00:30:35.509]
expect their mechanics

[00:30:37.719]
to spend doing whatever it is. The

[00:30:40.009]
Chilton time hours is going to include mechanics

[00:30:42.298]
not affiliated with that specific

[00:30:44.519]
manufacturer,

[00:30:46.528]
so you get that information here.

[00:30:49.640]
We have another question. What's the newest year of vehicles

[00:30:52.019]
we will be able to get information about?

[00:30:54.038]
So

[00:30:55.097]
as manufacturers roll out

[00:30:57.219]
the vehicles most likely they're gonna send us the Chilton

[00:30:59.449]
information. So I believe we

[00:31:01.489]
do have 2002 on here already.

[00:31:03.519]
We may have some I'm

[00:31:05.719]
sorry 2022

[00:31:08.380]
I'm looking at 2008. we

[00:31:10.489]
do have 2

[00:31:11.837]
2022 information

[00:31:14.630]
out onto this platform.

[00:31:16.969]
they'll be able to click into that

[00:31:20.150]
but again, that will be constantly changing. So,

[00:31:22.469]
I like to say the newer models and the older,

[00:31:24.729]
older models are going to have less content just

[00:31:26.817]
because they have less from the manufacturer, but generally

[00:31:29.390]
you're going to get the newest information pretty quickly

[00:31:31.699]
because they send that to that, that to

[00:31:33.827]
us almost immediately

[00:31:41.607]
Another question. We are launching Chilton at

[00:31:43.689]
our library will be able to include

[00:31:45.788]
our logo on the landing page. So

[00:31:47.890]
anonymous attendee, I recommend talking

[00:31:50.009]
to your customer success manager. They're

[00:31:52.107]
going to be able to help you through all of that process.

[00:31:54.769]
Um I'm actually going to give you their contact information

[00:31:56.979]
at the end of this session.

[00:31:58.689]
so I suggest reaching out to them. They'll be able

[00:32:00.709]
to kind of go over everything with you today.

[00:32:06.077]
But once I choose whatever

[00:32:08.367]
I want to service again, you'll see I get the information

[00:32:10.827]
here how long it's expected to take

[00:32:12.837]
in the dealer versus not the dealer,

[00:32:15.827]
And what I love is this is going to just give me some

[00:32:17.847]
basics, you know, if I am planning

[00:32:19.890]
on going in to get something done and I don't want to be

[00:32:22.229]
maybe taken advantage of, Not that I'm

[00:32:24.489]
necessarily worried about someone taking advantage,

[00:32:26.769]
but it gives you peace of mind if you take

[00:32:28.920]
a look and you see. Ok, well, servicing our brakes

[00:32:30.989]
should take 1.5 hours. So

[00:32:33.087]
really I should be charged for around 1.5

[00:32:35.548]
hours and you get to the mechanic and maybe

[00:32:37.680]
they say, you know, this is gonna take us,

[00:32:39.617]
three hours and you know, you might want to push

[00:32:41.650]
back a little bit. I think that might be a little bit excessive

[00:32:44.058]
from what I've heard. It's not going to take that long.

[00:32:46.160]
I just want to make sure I'm not being overcharged.

[00:32:49.160]
So this is a great way

[00:32:51.469]
Just to give yourself some peace of mind if you are

[00:32:53.597]
planning on getting something serviced

[00:32:55.769]
to get that estimate.

[00:32:58.587]
and then finally the last option

[00:33:00.989]
we have here is going to be our bulletins in

[00:33:03.038]
recalls section here.

[00:33:09.067]
So scrolling down here, hm

[00:33:11.769]
Excuse me. You'll see. I've got some filters

[00:33:14.000]
listed here. I think this is beneficial because

[00:33:16.048]
if you take a look we've got 1,107

[00:33:19.259]
results found related to our car.

[00:33:21.269]
So most likely we're going to want

[00:33:23.400]
to narrow that down a little bit. You'll see I can choose

[00:33:25.577]
based on my system. If I'm having

[00:33:27.867]
a specific symptom, I can search

[00:33:29.939]
that. Or if I'm pulling a trouble code,

[00:33:32.028]
I can take a look at what that trouble code means here as

[00:33:34.067]
well. I

[00:33:36.827]
can also narrow it down to only showing recalls.

[00:33:39.327]
So that's not including any technical

[00:33:41.528]
bulletins. Not every bulletin includes

[00:33:44.150]
a recall. So if I only want to see the actual

[00:33:46.390]
recalls themselves, I can do that here.

[00:33:48.910]
Or if I have a TSB number here,

[00:33:50.989]
that's related to my car, I can go ahead and pop that

[00:33:53.067]
in there as well and we'll have that information

[00:33:57.867]
and you'll see when I take a look at these. I can

[00:33:59.920]
have a read speaker, read this to me

[00:34:02.930]
or I can have my

[00:34:05.038]
PDF here and some of these might actually

[00:34:07.367]
have the manufacturers emblem

[00:34:09.599]
on them, their logo on them because they do come directly

[00:34:11.898]
from manufacturer. But you'll see they click

[00:34:13.969]
into these, we're giving a brief bit of information

[00:34:16.139]
and they can take that with them wherever they need it

[00:34:18.228]
to go. and

[00:34:20.378]
of course, depending on what the bulletin or the recall

[00:34:22.719]
is telling us. it may be longer

[00:34:24.780]
or shorter, but you also see we

[00:34:26.789]
provide the type of information that it is

[00:34:29.090]
here as well.

[00:34:33.137]
And now I can also print this information if

[00:34:35.277]
I would like to. You'll see I have a print button here

[00:34:37.527]
as well as I did on some of the other pages.

[00:34:40.728]
So we've got that available here. And if

[00:34:42.867]
at any time again I wanted to change my vehicle,

[00:34:45.407]
you know, I I learned all I needed to learn about my

[00:34:47.498]
2008 Chevy impala

[00:34:49.378]
and I want to change it up here. I can click change

[00:34:51.498]
it and maybe I want to take a look at my current

[00:34:53.579]
car instead of my old car. I can

[00:34:55.768]
do that right here. Just change this nice and simple.

[00:35:01.010]
So, we've got about some 10

[00:35:03.418]
minutes left or so.

[00:35:05.030]
, so I do want to get my contact

[00:35:07.050]
information over to you all to make sure you have

[00:35:09.110]
access to that.

[00:35:11.349]
by May I mean all of the people at g who are

[00:35:13.458]
going to help you out. If you have questions

[00:35:16.250]
that you haven't typed in yet, feel

[00:35:18.289]
free to answer those now and I will be able to

[00:35:20.369]
go through all of that with you.

[00:35:22.360]
But I do have some additional material that's going

[00:35:24.500]
to help you out. So first I'm actually going

[00:35:26.679]
to post in the chat. We've just created

[00:35:29.000]
a new resource guide that's going over

[00:35:31.188]
all of the different tools and features

[00:35:33.739]
that we've added to Chilton Library.

[00:35:36.250]
So, if you want to have something that you can,

[00:35:38.309]
you know, print out and take with you, maybe you want to forward

[00:35:40.469]
it along to patrons. maybe you wanna

[00:35:42.570]
share it with your colleagues.

[00:35:44.320]
I just put that in the chat for you, you'll be

[00:35:46.418]
able to pull that guide, print out and take

[00:35:48.510]
it with you wherever you want to go.

[00:35:52.559]
Oh, so we've actually gotten a response.

[00:35:54.889]
so we had a question earlier

[00:35:57.000]
about the vin decoder if it's going

[00:35:59.148]
to work in

[00:36:00.989]
countries other than the United States

[00:36:03.429]
and we had someone in Canada check with their

[00:36:05.510]
car and in fact the vin did get results.

[00:36:07.628]
So we've got our answer there that we weren't

[00:36:09.889]
able to get earlier. So thank you kelly so

[00:36:11.969]
much for checking that I really appreciate it. I'm

[00:36:14.300]
also very impressed that you managed to get the vin

[00:36:16.478]
so fast. That's that's very impressive.

[00:36:18.849]
So thank you for that

[00:36:22.809]
Ok, so let's go ahead. Oops.

[00:36:25.369]
Sorry guys, I'm just scrolling all over the place.

[00:36:27.668]
let me get you some contact information

[00:36:29.688]
here. So first you have access to your customer

[00:36:32.050]
success manager, they're going to help you with

[00:36:34.268]
launching this resource best practices

[00:36:37.119]
maybe pulling usage if you're interested

[00:36:39.168]
in that all that good stuff they're going to help you

[00:36:41.239]
out. We had to mention earlier in the

[00:36:43.268]
Q and A. That someone's going to be rolling out this

[00:36:45.329]
resource coming up soon

[00:36:47.659]
Your customer success manager is going to be the best

[00:36:49.739]
best person to help you

[00:36:51.789]
with that. if you don't know who your customer

[00:36:53.989]
success manager is already, you can just

[00:36:56.010]
send an email to Gale dot customer success

[00:36:58.518]
at Sage dot com and you're going to be forward to that

[00:37:00.628]
correct individual to be able to reach out to

[00:37:02.708]
them. if you don't

[00:37:04.789]
currently have Chilton and you're interested in it

[00:37:06.849]
and just wanted to join today to take

[00:37:08.878]
a look. You can certainly reach out to your

[00:37:10.978]
sales consultant now that this session is done.

[00:37:13.188]
If you don't know who they are. you can just

[00:37:15.530]
go to support

[00:37:16.938]
dot com forward slash rep finder

[00:37:19.188]
and you'll be able to find the correct individual for

[00:37:21.239]
your institution

[00:37:22.708]
We do have a full list of

[00:37:24.829]
training tools available for you as well,

[00:37:26.869]
just like the resource guide I put

[00:37:28.949]
into the chat. we've got a whole

[00:37:31.268]
lot of content already created for you. So if

[00:37:33.309]
you're getting this information out to your learning community

[00:37:35.938]
you don't need to reinvent the wheel, you'll find great

[00:37:38.070]
information. And that support site is just

[00:37:40.260]
support that dot com

[00:37:42.119]
you'll be able to narrow down two

[00:37:44.139]
documents and information related to Chilton.

[00:37:46.539]
This webinar will also be posted

[00:37:48.699]
there again, you will get a copy of the recording

[00:37:50.719]
via email, but this will also be posted

[00:37:52.780]
onto that support site for anyone who wants to take

[00:37:54.878]
a look.

[00:37:56.949]
and it looks like we don't have any questions but if

[00:37:59.030]
anyone has questions.

[00:38:01.628]
Um we have a question about

[00:38:03.728]
the Tesla diagrams. David,

[00:38:05.809]
I'm not quite sure.

[00:38:07.199]
I haven't clicked through on Tesla recently.

[00:38:10.260]
but we just share the diagrams. We

[00:38:12.369]
can

[00:38:13.699]
Tesla may not be the best at getting us content.

[00:38:16.268]
I can't give me an answer on that

[00:38:18.378]
one, but thank you for that.

[00:38:20.760]
Um,

[00:38:22.000]
so I do have a training session survey that's going

[00:38:24.179]
to populate once you're off the session

[00:38:26.340]
today in your

[00:38:27.889]
in your browser. I would love for you to take

[00:38:30.079]
that. Let me know that we hit everything.

[00:38:32.320]
Or maybe we skipped something that you thought was important.

[00:38:34.570]
I always want to make sure that we're answering all

[00:38:36.619]
of your questions on this resource.

[00:38:39.280]
If it doesn't pop up on your browser, for whatever

[00:38:41.438]
reason, it's just bit that le forward

[00:38:43.869]
gale training survey.

[00:38:48.760]
and I'm taking a look at the Q and A here.

[00:38:50.898]
But I am done today. As

[00:38:52.909]
long as no one has any questions, feel free to hop

[00:38:54.938]
off. I will stay on though for just a few minutes

[00:38:57.280]
to make sure I don't miss anything.

[00:38:59.949]
But again, if you don't have questions, please

[00:39:02.070]
feel free to hop up hop off.

[00:39:04.199]
I appreciate you for being here today

[00:39:06.340]
and hopefully we'll see you on sessions

[00:39:08.360]
in the future.