So again, hello everyone today we are going
to be exploring enhancements to gale's
Chilton library. My name is Amber
Winters and I am your Gale training consultant
for the day.
We also have Cynda Wood on the line
today. She's one of my colleagues who's going to be monitoring
the Q. And A. For me. Just again
we may be having a large crowd here so you
may get answers from her typed out, otherwise
I'll be answering them live for you.
So let's go ahead and get going going here. We've
got a lot to cover today. So first
off I do want to talk about both the contents
that's in Chilton Library
as well as the new enhancements of any of
you have been in recently we've almost
kind of completely revamped Chilton Library.
So we're going to go over all of those changes
today. after we talk
about the changes, we're actually going to see them, so
we'll take a a little bit of time to walk through the
resource. So you can see some of the different
workflows and some of the different tools that your
patrons or your students, if you're
tuning in from a school or from a, a college
will be able to navigate through
and then at the end of the session I will have
some closure information some contacts
for you in case you want to learn more about the resource
or want to maybe go over best practices or
things like that. And I will again
try to save time for any questions that you have
feel free to put them into the Q. And A. At any time.
but I will try to save some time at the very end
of the session as well.
So for those of you who are new to Chilton Library
or have never been in Chilton Library,
this is going to provide on demand automotive
information for your users.
So this is trusted for over 100 years.
of course they were previously tilted
manuals. they were print
copies. You had to keep them in a big shelf
on your library. of course those are
still being published but we've pulled all of that content
onto this nice platform, so you don't
need to worry about keeping track of all of those volumes
and you can also share with your patrons and have them take
the information with them wherever they want it to go.
It does contain a large selection of vehicles
at m all the way historic vehicles
up to currents and kind of everything in between.
and does include most years, makes
and models. And what's great is your patrons
are going to be able to really narrow down to a specific
vehicle so they'll be able to see that content
they're looking for
And the content is varied. So we include
step by step service and repair information,
which is what your patrons would see if they had
that physical copy of the Chilton manual
but we also include a video library.
So not only are they getting that text,
they can have visuals that are going kind of going
to support them. So if they're like
me and maybe they're not super great with computers
but they just want to let's say change their own
oil or maybe
change their own brakes or something like that. The
visual library is going to be really helpful because they're
going to see it in action. They're not only going to
read it, they're also going to kind of get
exactly what it's gonna look like when they
do it. We also include labor estimating
again, which is great for someone like me who's
not super familiar with cars. It
can help your patrons who may be taking their car
to a mechanic. They wanna make sure they
kind of know what to expect so they can take a look
at our labor estimating on the platform.
We also have great troubleshooting guys as
well as pictures and diagrams.
Again, just add another layer to the learning
another layer to what your patrons are going to see. We
don't just want them, to be reading through
this and maybe get a little bit confused because
it's very technical, we want them to have
that supplemental material that's really going
to bring it all together for them.
and finally we do include a S.
C. Test prep quizzes
in this resource as well. That's a hard
a hard title to say but we do have those quizzes
in here. So if you have users coming in who are
planning and taking some of those tests
you can forward them along to Chilton Library and they're
going to be able to find those actually right on the home page.
It's a really simple way for them to access that content.
Now before we take a look at enhancements I will just
stop quickly. Does anyone have any questions just
about that? Very basic information related
to Chilton Library
Ok I don't see anything in the Q
and A. So let's go ahead and get rolling then let's take a look
at these enhancements.
So first we've enhanced both the navigation
of the resource and the accessibility.
So we really redesigned the platform and actually
fairly familiar with some of the other gale resources
you may have access to. But we've
really kind of decided designed it to streamline
both searching and browsing because we wanna make sure
our users can get the information they need as soon
as possible. We're trying to minimize clicking,
kind of minimize looking around, trying
to figure out exactly where they need to go. We've
made this nice and streamlined so they'll be able to find
the contents quickly when they need it.
We've also featured some of the navigation buttons
more prominently within the resource.
So again, as your users are starting to
click through, they're going to see how to get back
or forth or wherever they need to go.
The table of content which is found. Excuse
me. And a lot of our pages
also helps leave a clear bread chrome trail.
So they'll know what they've kind of clicked through. So if you take
a look at my screenshot here, This is
the breadcrumb trail I'm I'm looking
at so I can see each step I took
to get here to this specifications page.
So I can easily take a step back if
I need to or again take another step forward.
And again the table of contents here is on this
left hand side though. So so this is what's going to show
them where they are, where they've been and
potentially where they need to go.
In addition to that we have some enhanced readability
tools now. So users
have always been able to listen to Chilton as
they're clicking into it. They can have the articles read to
them. But now in addition to having those articles
read to them, they can also choose to change
the font, the color and the size
of the text on the screen to really customize
what they're looking at. So again, just
trying to add another layer of support and accessibility
for your users. If you have older patrons
coming in who may need that larger text
size, they'll be able to do that on
this platform here and again, just make sure they're getting
that content that they need.
We've also included a vin decoder
and search now. So if your patrons come
in with a very specific car in mind they actually
have the vin.They can search by that
vin and they'll find an overview of that
vehicle as well as different specifications.
The safety information. The
That's provided to us as
well as any recalls. So we do tag recalls
to different bins. So if your patrons aren't
quite sure if something needs to be updated,
they'll be able to kind of click
in there and take a look. Of course. Usually the manufacturer
reach out, reaches out, but it doesn't hurt for
us to have this content here as well.
Now, as I mentioned earlier, we also have a really
nice video library that we've actually tagged
to the home page now. So patrons can
click right into that without even choosing
a car. So if they don't have a specific car
in mind, they just kind of want to know how brakes work in general.
They can click into this video library,
you'll see we retain our table of contents
here on this left hand side and they can just
start to narrow it down and they can browse or
they can search so if they have something specific
in mind and don't want to have to navigate
through the table of contents, they can search right
on the video library and just pull
those specific videos
All of our videos do include captions
so they can easily read those as the
video is running and they can all be downloaded
for later use. So I will mention here that Chilton
Library is mobile responsive.
so if they prefer, they can download videos
and watch them say on their phone or on an ipad,
this is also great if they're planning on.
working on their cars and keeping Chilton
near them. They can pull up Chilton on
maybe a tablet or on their laptop
and they can actually read and watch Chilton
as they're doing whatever they're doing if they have
anyone from kind of the K 12
arena on the line, this is really great for any
Auto Tech classes
that you have on campus. This is going
to help you kind of get engaged with that.
that class which I know is sometimes hard
to do. This is going to help them as
they walk through whatever they're planning on doing
to their cars.
finally we do have our A. S. E. Test
prep quizzes that have been updated as well.
We've updated the results
page. So you're easily going to be able to see
what we got correct,
if we got it incorrect, it's going to show
us what the correct answer is. And we've also
included this nice new view result
summary. So again, we're trying to make
this more accessible. That was one of our
key goals when we were updating this
platform so they can take a look
really quickly. If they don't have time to read through,
they can take a look what I got right, right
what I got wrong and they'll kind of move
forward from there.
So that is a nice new feature we've added to those
test prep quizzes,
Now I've taken enough time talking, I want
us to all take a look here. but
again, I will quickly pause anyone have
any questions about our
updates before we take a look at them.
I don't see it again. So here we are then
on the Chilton Library homepage
and again, as I mentioned
we have a question from David is the event search
new. It is new, yep, we just
launched it with this update,
which I think is a really great feature. Um
and I do see someone has their hand up
Theresa if you don't mind, go ahead and pop
your your question into the Q and A. And I'll be
able to answer that for you.
So let's go ahead and get started. I see there are a few more
questions in the chat. Um, I believe Cinda
is going to take a look at those while we keep it going here.
So you'll most likely get
a couple of responses from
her. We do have one question. Do you have a mobile app
to go with this? I don't believe we have
an app. We always just recommend going on
to their internet, a browser on their phone and
the browser itself is going to be mobile responsive.
So as opposed to going through the app, have
them sign in if it's um on your library's
website or something like that, have them sign on
to your library's website and then the platform they're going
to see will conform to the mobile
and just a quick question. will a recorded
version of this webinar be be available? It
will I'm going to send out a copy of
the recording tomorrow via email. So you'll
see that in your inbox, whatever email
you used to register for the session
and then one final question. How often do the
A. S. C. Questions get updated?
You know, David, I don't have an exact time
frame, I know they get updated as the tests
get updated. Um, but let me go to my product
manager and I can give you a a more clear answer
Ok, so let's go ahead and start
navigating through here
So again, this is our new and improved
home page. You may remember the old home page.
They signed in on this left hand side here.
It is a bit more plain, I have to admit.
we've updated that to make it look a lot more
appealing. You'll see now we've pulled to find your vehicle
right here into this nice visual
banner. So your patrons are going to be kind of really
directed to where they need to go
now before I find my vehicle, though, I want
to show you some of the other tools we have on this home
page. The first being that vin Dakota
I mentioned before,
So if I do have the vent here, I can click
directly into this as opposed to putting in
that year make and model
and when I do it's letting me know where I can find
my van. and I've
already got one saved here. So let's
go ahead and put in my bin,
So I popped that in there
check, you may have noticed.but we
also accept partial bins as well.
So if they have a partial, they can put it in there.
and hopefully they'll find the information they need with that
but I've typed in the whole vin number. So I pulled up
my truck here. You'll see, it's giving me that
overview. So giving me the basic information
about the truck
the specifications and this is whatever
the um manufacturer gives
us. By the way, I will mention that. So some
manufacturers provide more public information
than others. So if your patrons are maybe
not quite looking finding what they're looking
for, most likely we just haven't gotten it from the manufacturer
yet, but we do update this continuously
as different manufacturers. Send us more
And I have a question is the vin search
limited to vehicles in the US?
Kelly, that is a great question,
I'm going to assume. No, I believe
you can search through any vin, any car that
has a vin,
but again, I can't fully 100%
say that. So I will get with my product manager
again and let you know for sure. But I would
assume yes, because a lot of cars
built in other areas and they're still going to have
a vin. So let me just double check, check
that, but I would say most likely
So again, we have our event, I will quickly mention
after specifications if there's any safety
information we've gotten from the manufacturer
that's going to appear here as well, and
then we've also listed our recalls here, which
I personally think is a really nice feature, so
I can find recalls. If I ran
through my vehicle search, I'll show you where to find those
later on. But if I have my
exact bin, I don't even need to do that. I don't
have to search through a vehicle. I can pull these
recalls up right here. Isn't it
terrible to see the long list of recalls
you'll see in cars sometimes? but
I can pull those up here, I can drop this down and
I'm going to get just a quick summary here,
about these different recalls that I have here
and again, I see that someone has raised
their hand Patricia. If you don't mind, go
ahead and pop your question into the Q and
A. And we'll be able to answer that for you.
So that's what we have under our bin search. And again,
yes, this is the new feature that we just launched
but it is here available to
you right on our toolbar, you see up top here,
this toolbar is actually going to follow us around.
So even if I'm not in the home page, I can easily
click into whatever section I need to
So let's go ahead and move forward. So we took a look
at our Ben decoder, let's look now at our video
So we have had these videos within Chilton
for a while but we've just recently pulled
together this nice library as kind of a separate
entity that's really easy to click into
to make sure they can get this comp
this content pretty simply.
And we have defaulted it to showing most
popular videos first. So these are the
ones that are clicked on the most, the ones
that are used the most they're going to pull these up here.
but on the left hand side here, you'll see our table
of content, so we can start narrowing it down
if I don't like exactly what I'm seeing here,
it's not what I'm looking for. I can start to
click into my table of content, so maybe I'm
interested in breaks. You'll
see sometimes there's another step
you'll see sometimes there's a few steps here.
which is great, we'll really be able to
narrow it down to exactly what we're looking for. Again, this
is going to help.
this is going to help your patrons as
they're navigating through. If I click into one of these
videos here, I'm just going to pause it because
we're not going to listen to it too much. but
again, as I mentioned, we do have closed
captions here. If I hit my little
three button icon down here
in this right hand corner, this is
where I'll be able to download this.
So if I want to take this with me again, if I'm
going to be on my phone, maybe I want to take
a look at it later or something like that. I can
easily download that. I can download it to my desktop
as well. You'll see here where our captions
are. And we also have a playback
speed option. So if a patron
maybe needs it to be slowed down, they can do that.
Or if they're maybe trying to get this done quickly
and it's talking a little bit too slow for them, they can
speed it up.
They'll be able to do that here.
and then again, we've included popular
videos here on this left hand. I'm sorry at this right
hand side. If they want to take a look back
at those popular videos
and I have a question here how up to date
is recall information? So
anna we put in the recall information as soon
as we get them from the manufacturer.
So it really just depends on when they send it out publicly.
But once they send it, what's really nice about Chilton
Library is we can actually make changes
kind of on demand as needed. So as
we get more content it really immediately goes
into the resource and they're going to see it
as soon as it populates. So,
your answer, it's as up to date
as the manufacturer sends it over to us,
which again might vary slightly depending
on man on manufacturer.
And another question from Melissa. So this can be used outside
of the library. It most certainly can
what they're going to do is however, you
have it set up to authenticate, so maybe it's using
a password, maybe it's using a bar code, something
like that. they'll be able to use
that on this platform, they'll be able to sign
in wherever they are. So
If you have a patron or a student,
if you're from AK-12 library, who wants
to use this on their own, they'll just go onto your library's
page, they'll click into this link,
they'll be asked to authenticate however you already
have it set up and then boom their
lunch right in and they can use it wherever they want to.
Ok. And thank you anonymous for putting that
question in there. That is a really nice suggestion.
So I do appreciate that. I'll forward that along to
my product team
So let's move forward here from our video
library. I want to take a look now at our A. S.
C. Test. Prep quizzes
So when I click into these here you'll see I have them
all nice and organized.
You'll see I do provide a number of questions
here so they'll be able to see how long make
sure they have enough time to run through these quizzes
and then it does provide the question types here
as well. All of our quizzes are multiple
so let's go ahead and click into we'll just
do our top one here.
so you'll see they're prompted just to answer all of these.
I'm just going to answer a few here. Hopefully
I'll get one right so we can see what that looks like.
but they're going to go through and answer all of these,
we'll go to the bottom and submit our quiz.
and it's going to let me know if I didn't attempt any
questions but that's fine with
me. I'm going to hit confirm
and I can see here it looks like I didn't get any rights
which is a bum I usually random clicking
I can get at least one right but not today. So
it's going to give us this really nice information
here so I can see my results. If I were to
get anything right it would appear in green.
You'll see I got everything wrong and you'll
see. I've gotten some that I didn't attempt
And then in kind of the body here on this left hand
side, it's going to show what I answered
and it's also going to show the correct
answer here, so they can really easily
study right from this page if they like to
and now I can close this out
and I'm launched back into the same section
so I can click into any of these other exams
that I'm planning on taking in the future and see
how I do on these practices as well.
And we've got a question for Maria asking
about the ask an expert
section. So let me go ahead and click into that.
That's actually our next section over from
our A. S. E. Test prep quizzes
So when you ask an expert we
go ahead and put your information here and
by expert, we're talking about an expert here at
gale who's going to help walk you through your question.
So you can type in anything you need help with
and we'll be able to respond to you. We do again
monitor that continuously.
So you'll hear a response, you'll hear a response
Ok, so it looks like we've got all of
our questions answered
so far. So let's go ahead and click
into our vehicle search then. And this is the way a
lot of your patrons are probably already accessing
information is by putting in a year
make and model. So let's go ahead and do that. Um
Any questions at all that haven't been answered?
I don't see in the Q. And A. But I wanna make sure we have
time to answer.
so I'm going to go ahead and hit vehicle search
in my toolbar here,
and you'll see this actually launch launches back
to the home page.
looks like you have another question is the the ask
an expert feature 24
I believe it is. Let me take
a look here
I would certainly say the best way to do this is
to send a message. Um but
I believe it is 24/7
Ok, so let's go ahead and find a vehicle
I'm just going to put in
got a car, my husband
and I had a while ago that we we drove
till it till it died. So
we're gonna do a 28 2008
chevy and pala here.
So we're just going to choose our year our make
we're going to narrow down our model here, you'll see
it's going to provide all of those for me,
and I'm going to hit select.
and now I'm launched here to the main section
that's going to be walking through
my Chevy and palette with me.
It looks like we have another question. What is your source
for the test questions. So
those come directly from the A. S.
So they're going to come directly from them. We were able
to upload those into our resource here.
Ok, so let's take a look at this. Now. I've chosen my
vehicle. I don't have the vin so I couldn't
go in that way. I decided to type in
my vehicle here. I will mention
you'll see I can change my vehicle at any time
by clicking into this button.
I could also just click back into vehicle search
if I wanted to but we're going to stay with our vehicle
here. and you'll see a default
to starting off with our repair information.
You'll see this kind of sub
toolbar underneath our main toolbar.
It starts off with repair here. So scrolling
down just like with our video library,
we keep this nice table of contents here
to help them navigate through. If
they know exactly what they're looking for. Of course they
don't need to do that. They can just start their search
here. If they do run a search here
on the table of contents, it's just going to search
whatever page they're on so it's just
going to pull repair. They're not going to see any maintenance
information when they're on this repair
Well let's just have to click through so let's drop
down the breaks. I used that earlier. So
we'll do that again so I can drop down. I can
maybe drop down again.
if I want to I can actually close that so that wasn't
what I was looking for.
we can click into this one and
let's just say we're gonna believe the brake system
I don't know what that means,
but your patrons will so they'll
easily be able to click into this here
again. We have our listen tool up here, we'll take
a look at it just one second.
We can also print this article. So if we want
to hold on to it for later, we can really easily
do that. It doesn't have to stay on this platform.
You can write this article that's going directly to
gale so we can make sure
Excuse me. so we can make sure we're
meeting everyone's needs. You know, if we get some feedback,
that's not great, we're gonna want to know why.
so we'll be able to pull that information. It is seen
by also regularly
So let's go ahead and scroll down a little bit more because
I do want to show you a lot of times we have these
nice images kind of built into these articles
and I can click underneath. You'll see if you got
a PDF option down here. That's
going to let me see this a little bit closer up so
a lot of these diagrams are going to be a bit more detailed.
This one's a little simpler but lots
of them are going to have different sections that are
going to be
labeled with different terms, all that
good stuff. So this is a little bit more simple
for your patrons, but we do include
the links to those underneath all
of the images here,
Now. If I hit the listen option, I'm actually going to pause
it because I haven't shared my
my video with you. But when I hit that
you'll see. I can hit start, play all that good stuff.
These hit my little hamburger
and when I do that there's this text mode
So clicking into that text mode, it's going to pull
forward all of the article
itself into this little window. Now
the reason we do this is because we have some really
nice features that are going to help
them manipulate this text and we just
can't do it in the standard platform. So when you
pull this up here
You see I have the option to increase or decrease
the f I can
choose the volume of this.
I can again choose the reading speed.
So if I need it to be slowed down a little bit or
sped up, I can do that here.
And then I also have this nice text settings.
So this is where I'm going to be able to change
the font size, the font type as well as
the text colors and the text
spacing here. So let's just say
I want to change the font here.
We do include the dyslexia font
for users. So if you have a user
who needs that sort of support, they can do that.
Pop this up here
and we're going to be able to change this here for
We've had a few questions pulled
up here. So let me just kind of take a quick
look here. So is a labor estimator
available for makes and models prior to
the 1980s example, a 1965
for must Ford Mustang.
I don't know if that exact model
has labor estimating, but yes, generally
they'll find older models kind of dating
back a bit. The older they get most likely
the less content we'll have just because there has been
less published by the manufacturer.
So we're talking very, very old most
likely they won't find content, but for 1965
Ford Mustang. Again, I don't know that exact
make and model, but yes, you'll most likely
find labor estimating for older models like that.
Another question. Does this database include
a citation tool? It does not
right now that is definitely a great piece of feedback
though so I can certainly get that to my product manager.
But as of right now we don't have a citation
Another question. can we print
the adjusted and large version of the text,
you know, I haven't tried it. So let's go ahead and try it right
now. So let me click back into my text mode
it looks like we can't for this enhanced text
mode. Um of course, if you hit print
screen, it will let you do it that way.
Um but it looks like we don't have a button right now, that's
going to allow us to do that. So if we do
want to print, we'll have to stick with the
main body here.
Ok. Great. So it looks like all of our questions
are answered so let's go ahead and keep moving
So again, as I clicked through repair, I
have got a breadcrumb trail listed here.
Ok, so I can see exactly where I've been.
If I want to take steps forward, I can
certainly do that. If I want to take steps back,
I can do that as well,
So let's, let's move on to maintenance here.
So, maybe we're not trying to fix anything with our car.
Maybe we just want to make sure, we're
up to date with what our car
needs. I want to make sure we're not, falling behind
and maybe hurting our car in the process.
You'll see when I click into maintenance here. It's
going to ask me for a sub model, liters,
fuel type number of cylinders, all that
good stuff. If I don't know this because
this is a little bit more advanced. You know, if you
ask me the drive type of my car, I honestly
couldn't tell you. if I don't know that.
I can pull forward right next to the vehicle configuration,
a full chart list.
So I'm going to see all of the different sub models
here as opposed to see there's a lot of pages so
it's better if they know. but
I can see all of the different sub models here
and I can take a look
and once I choose one of these you'll see I have a drop
down under the select option. That's going
to ask if I want to know about just maintenance
in general. If I want to see if there's any
additional related to a normal
wear or a severe wear
we'll just click into maintenance one and 2.
And again, this is coming directly from the manufacturer.
So this is going to tell us what's needed
for our different maintenance entries
for that 2008 Chevy impala.
scrolling down. We also have some notes listed
here. So again, coming directly
from the manufacturer, if you see some strange
things happening. This may be
a good place to take a look to make sure you're not missing
Another question, what is the oldest make model
and year of any vehicle in the Children library.
Um, so I don't have the exact make, but
I believe the year is going all the
way back to um,
I want it in the thirties. we
go pretty far back, of course, as I mentioned,
the further back we go, the less content
we're going to have available just because it wasn't
published but what you can do,
if you want to see exactly what's, as
far back as we go. If you click into
the vehicle search, you can just scroll down in the year
and to see the first year we have, content.
So, I believe we're hitting it in
the thirties, but it may be even earlier
than that So
again, our maintenance is listed here.
You'll see, I could print this option as well,
OK. It looks like an anonymous attendee
already took a look at that year so I was incorrect.
It's not the 30s, it looks like it goes as far back as
thank you for checking on that for me. I appreciate it.
Ok, so we've got our maintenance now, you'll
see I can pop back at any time here if I want
to change this up as well
but moving on for maintenance, we have our labor
pull this up here.
Now again, this is going to require
our table of contents so we can pull
forward exactly what we want to estimate
because of course, there's a lot that you might need
to repair it on your car. So I'm gonna just
stick with brakes today. Let's stick with brakes
here. Um, we want to service our brakes,
maybe want brake pads
scrolling down here. So you'll see, we've
got two different time categories. So
a regular wear. We've also got
a severe wear. So if your car's got some on
it, you might be in that severe category,
but you can navigate between them to kind
of see the difference here.
and you'll see the dealer hours as well as the
Chilton expected hours. So
the dealer hours are provided just to
expect from the dealer. that's what they
expect their mechanics
to spend doing whatever it is. The
Chilton time hours is going to include mechanics
not affiliated with that specific
so you get that information here.
We have another question. What's the newest year of vehicles
we will be able to get information about?
as manufacturers roll out
the vehicles most likely they're gonna send us the Chilton
information. So I believe we
do have 2002 on here already.
We may have some I'm
I'm looking at 2008. we
do have 2
out onto this platform.
they'll be able to click into that
but again, that will be constantly changing. So,
I like to say the newer models and the older,
older models are going to have less content just
because they have less from the manufacturer, but generally
you're going to get the newest information pretty quickly
because they send that to that, that to
us almost immediately
Another question. We are launching Chilton at
our library will be able to include
our logo on the landing page. So
anonymous attendee, I recommend talking
to your customer success manager. They're
going to be able to help you through all of that process.
Um I'm actually going to give you their contact information
at the end of this session.
so I suggest reaching out to them. They'll be able
to kind of go over everything with you today.
But once I choose whatever
I want to service again, you'll see I get the information
here how long it's expected to take
in the dealer versus not the dealer,
And what I love is this is going to just give me some
basics, you know, if I am planning
on going in to get something done and I don't want to be
maybe taken advantage of, Not that I'm
necessarily worried about someone taking advantage,
but it gives you peace of mind if you take
a look and you see. Ok, well, servicing our brakes
should take 1.5 hours. So
really I should be charged for around 1.5
hours and you get to the mechanic and maybe
they say, you know, this is gonna take us,
three hours and you know, you might want to push
back a little bit. I think that might be a little bit excessive
from what I've heard. It's not going to take that long.
I just want to make sure I'm not being overcharged.
So this is a great way
Just to give yourself some peace of mind if you are
planning on getting something serviced
to get that estimate.
and then finally the last option
we have here is going to be our bulletins in
recalls section here.
So scrolling down here, hm
Excuse me. You'll see. I've got some filters
listed here. I think this is beneficial because
if you take a look we've got 1,107
results found related to our car.
So most likely we're going to want
to narrow that down a little bit. You'll see I can choose
based on my system. If I'm having
a specific symptom, I can search
that. Or if I'm pulling a trouble code,
I can take a look at what that trouble code means here as
can also narrow it down to only showing recalls.
So that's not including any technical
bulletins. Not every bulletin includes
a recall. So if I only want to see the actual
recalls themselves, I can do that here.
Or if I have a TSB number here,
that's related to my car, I can go ahead and pop that
in there as well and we'll have that information
and you'll see when I take a look at these. I can
have a read speaker, read this to me
or I can have my
PDF here and some of these might actually
have the manufacturers emblem
on them, their logo on them because they do come directly
from manufacturer. But you'll see they click
into these, we're giving a brief bit of information
and they can take that with them wherever they need it
to go. and
of course, depending on what the bulletin or the recall
is telling us. it may be longer
or shorter, but you also see we
provide the type of information that it is
here as well.
And now I can also print this information if
I would like to. You'll see I have a print button here
as well as I did on some of the other pages.
So we've got that available here. And if
at any time again I wanted to change my vehicle,
you know, I I learned all I needed to learn about my
2008 Chevy impala
and I want to change it up here. I can click change
it and maybe I want to take a look at my current
car instead of my old car. I can
do that right here. Just change this nice and simple.
So, we've got about some 10
minutes left or so.
, so I do want to get my contact
information over to you all to make sure you have
access to that.
by May I mean all of the people at g who are
going to help you out. If you have questions
that you haven't typed in yet, feel
free to answer those now and I will be able to
go through all of that with you.
But I do have some additional material that's going
to help you out. So first I'm actually going
to post in the chat. We've just created
a new resource guide that's going over
all of the different tools and features
that we've added to Chilton Library.
So, if you want to have something that you can,
you know, print out and take with you, maybe you want to forward
it along to patrons. maybe you wanna
share it with your colleagues.
I just put that in the chat for you, you'll be
able to pull that guide, print out and take
it with you wherever you want to go.
Oh, so we've actually gotten a response.
so we had a question earlier
about the vin decoder if it's going
to work in
countries other than the United States
and we had someone in Canada check with their
car and in fact the vin did get results.
So we've got our answer there that we weren't
able to get earlier. So thank you kelly so
much for checking that I really appreciate it. I'm
also very impressed that you managed to get the vin
so fast. That's that's very impressive.
So thank you for that
Ok, so let's go ahead. Oops.
Sorry guys, I'm just scrolling all over the place.
let me get you some contact information
here. So first you have access to your customer
success manager, they're going to help you with
launching this resource best practices
maybe pulling usage if you're interested
in that all that good stuff they're going to help you
out. We had to mention earlier in the
Q and A. That someone's going to be rolling out this
resource coming up soon
Your customer success manager is going to be the best
best person to help you
with that. if you don't know who your customer
success manager is already, you can just
send an email to Gale dot customer success
at Sage dot com and you're going to be forward to that
correct individual to be able to reach out to
them. if you don't
currently have Chilton and you're interested in it
and just wanted to join today to take
a look. You can certainly reach out to your
sales consultant now that this session is done.
If you don't know who they are. you can just
go to support
dot com forward slash rep finder
and you'll be able to find the correct individual for
We do have a full list of
training tools available for you as well,
just like the resource guide I put
into the chat. we've got a whole
lot of content already created for you. So if
you're getting this information out to your learning community
you don't need to reinvent the wheel, you'll find great
information. And that support site is just
support that dot com
you'll be able to narrow down two
documents and information related to Chilton.
This webinar will also be posted
there again, you will get a copy of the recording
via email, but this will also be posted
onto that support site for anyone who wants to take
and it looks like we don't have any questions but if
anyone has questions.
Um we have a question about
the Tesla diagrams. David,
I'm not quite sure.
I haven't clicked through on Tesla recently.
but we just share the diagrams. We
Tesla may not be the best at getting us content.
I can't give me an answer on that
one, but thank you for that.
so I do have a training session survey that's going
to populate once you're off the session
today in your
in your browser. I would love for you to take
that. Let me know that we hit everything.
Or maybe we skipped something that you thought was important.
I always want to make sure that we're answering all
of your questions on this resource.
If it doesn't pop up on your browser, for whatever
reason, it's just bit that le forward
gale training survey.
and I'm taking a look at the Q and A here.
But I am done today. As
long as no one has any questions, feel free to hop
off. I will stay on though for just a few minutes
to make sure I don't miss anything.
But again, if you don't have questions, please
feel free to hop up hop off.
I appreciate you for being here today
and hopefully we'll see you on sessions
in the future.