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Build Academic Library and Faculty Connections: A Conversation with Aquinas College

Duration: 45 Minutes

Building lines of communication to faculty is one of the most important and often difficult tasks assigned to academic librarians. View this 45 minute session with Mies Martin, Electronic Resources and Serial Librarian, and Kerri Orders Assistant Professor Business Administration Department at Aquinas College as they discuss how their collaboration has supported student learning both virtually and in person. Best practices for developing relationships is also discussed, to help you jump start your outreach.

This session is appropriate for both academic library staff and faculty from all institution types.


[00:00:02.820]
Amber Winters: OK so again welcome to our session today we're going to talk about how you could build connections between academic library and faculty members.

[00:00:15.059]
Amber Winters: quickly, I want to introduce your two moderators you may see us in the Q amp a tab again answers to questions things like that we're both gail consultants.

[00:00:23.940]
Amber Winters: You have me i'm currently speaking, my name is amber winters and you also have tammy van buren on the line, and again you'll see both of us kind of in that Q amp a monitoring it just making sure that all of your questions, get answered.

[00:00:37.440]
Amber Winters: You have two presenters today that i'm really excited to introduce I have some great information for you, first we have mice Martin and he is the electronic resources and ciro's librarian at Aquinas college miles, would you like to just introduce yourself quickly.

[00:00:53.520]
Mies Martin: I good afternoon or good morning again mice here at Aquinas college so glad you're all here.

[00:01:03.510]
Amber Winters: perfect and we also have carrie orders, who has been working with them is quite a bit at Aquinas she'll, of course, go over what they've been doing, she is an assistant Professor there and the Business Administration departments carry if you'd like to introduce you introduce yourself.

[00:01:18.570]
Kerri Orders: Yes, Hello everyone really delighted to be here today.

[00:01:23.340]
Amber Winters: perfect and I believe carrion minds will be turning off their cameras, just so we can make sure we get a clean recording I believe that's still correct.

[00:01:31.290]
Amber Winters: So if you see them drop off don't worry they're still here and my as if you'd like to go ahead and take over the screen i'll let you get rolling and tammy and I will be in that Q amp and making sure everyone's questions get answered.

[00:01:42.570]
Mies Martin: Okay, well, let me see if I can make this magic work.

[00:01:51.030]
Mies Martin: whoops Am I still there.

[00:01:54.720]
Amber Winters: Yes, we can see your screen, we see your outline.

[00:01:57.540]
Mies Martin: Oh good oh good.

[00:01:59.190]
Mies Martin: Perfect perfect, let me just minimize that okay.

[00:02:03.180]
Mies Martin: um.

[00:02:04.170]
Kerri Orders: Alright, so good afternoon again i'm just to I always think it's nice to give you a brief outline of what we plan to cover in today's conversation we will begin oops.

[00:02:17.520]
Kerri Orders: Sorry that's Okay, we will begin with a very brief survey and then we will give you details on our collaboration with quite a few details of the actual project that we worked on in this spring semester.

[00:02:32.250]
Kerri Orders: And then we will review outcomes on some best practices that we found both Mike and I working together, and what are we thinking of for some future collaboration and then we will end with.

[00:02:46.470]
Kerri Orders: Some questions and we encourage you really don't hesitate to ask anything to either mice and myself, and if you wouldn't mind Nice, I think, just maybe, but the presentation and presenter mode.

[00:02:59.040]
Mies Martin: Okay i'll do that again I lost my ability, there we go oh there we go okay nevermind that was running what am I polls were got it sorry.

[00:03:08.940]
Kerri Orders: Okay, all right.

[00:03:13.200]
oops.

[00:03:15.780]
Mies Martin: So we have a few poll questions for everybody to get us started to get some some familiar with everybody so i'm going to put the first one up.

[00:03:26.250]
Mies Martin: As.

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Kerri Orders: I also while we are putting the questions on the screen just to let everyone know Aquinas college in case you are not familiar with it.

[00:03:35.280]
Kerri Orders: Is a private college Roman Catholic liberal arts and we are based in West Michigan in grand rapids For those of you who have ever had the opportunity to visit Michigan.

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Kerri Orders: And our enrollment in our size, we are a small school with approximately 1500 students, and this is why, as well with this audience around the country, we would just like to have a little more in detail about who you are and what size colleges, you are working in.

[00:04:01.950]
Mies Martin: Okay, so i'm going to end this one okay and we'll do the next one.

[00:04:07.650]
Amber Winters: And while we're pulling we have a Q amp a here we actually have an Aquinas Grad on the line.

[00:04:14.250]
Amber Winters: Fantastic so we have at least one individual who is very, very familiar with the.

[00:04:18.750]
Mies Martin: quietness well good.

[00:04:22.170]
Mies Martin: The second poll.

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Mies Martin: Go ahead.

[00:04:24.450]
Kerri Orders: I was going to say, we also found out earlier this week that the other, the moderator from gail as well as a.

[00:04:31.440]
Kerri Orders: Aquinas graduate or went to the education school, so there are two Aquinas members oh OK, so the size of the institution.

[00:04:41.370]
Mies Martin: Oh, most of you have looked like you're from small schools.

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Kerri Orders: All right.

[00:04:46.800]
Mies Martin: Give that another moment.

[00:04:49.620]
Mies Martin: Okay.

[00:04:51.390]
Mies Martin: And this one.

[00:04:55.980]
Mies Martin: Okay, and I am going to do the last poll here.

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Kerri Orders: Yes, there were just three questions we didn't want to overload you.

[00:05:06.930]
Mies Martin: whoops I helped to launch it Hello.

[00:05:10.620]
Mies Martin: There we go I said over here.

[00:05:12.510]
Kerri Orders: Okay, have you had an opportunity to collaborate directly with a member of faculty or library.

[00:05:17.580]
Mies Martin: Staff right.

[00:05:18.450]
Kerri Orders: Right student learning outcomes.

[00:05:23.040]
Mies Martin: that's fantastic most of you seem to have had that opportunity.

[00:05:30.450]
Mies Martin: Give that a second.

[00:05:36.150]
Mies Martin: Okay.

[00:05:39.630]
Mies Martin: i'm gonna end that.

[00:05:42.330]
Mies Martin: This share the results.

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Mies Martin: let's see oh OK, I think that's it so looks like most of you have had an opportunity to hear from smaller schools and many of you are Librarians, although I did notice that a number of you were also faculty which is great great so maybe we can have some good conversation here.

[00:06:03.750]
Mies Martin: All right, i'm gonna go ahead and close that Gary right.

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Kerri Orders: uh huh.

[00:06:07.320]
Mies Martin: All right, let's move on.

[00:06:10.230]
Mies Martin: Oh, my turn i'm Okay, so, as I said, you know we have a nice little mix here small schools i'm mostly your Librarians and so you have had some experience here.

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Mies Martin: But a little bit more background about ourselves about here we're here at Aquinas i'm starting my fourth year here at Aquinas.

[00:06:31.500]
Mies Martin: carry it is starting her third year and before coming Aquinas, I spent about 15 years up at Michigan tech university um and carry want to say about your background, a bit.

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Kerri Orders: Yes, I also I think it's quite relevant, as well as I do consider myself quite a newcomer still to academia just beginning my third year and probably.

[00:06:55.110]
Kerri Orders: I think, half of it has been more in a pandemic environment Prior to that, I do have over 25 years of private sector experience.

[00:07:03.960]
Kerri Orders: predominantly working in marketing, both in the US in New York City and I spent 20 years working overseas in Europe, mostly in the UK and France so it's just kind of interesting to know where both of us are coming from in our background okay.

[00:07:18.510]
Mies Martin: yeah and I think that's kind of important to know, because we're both relatively new to Aquinas, and you know.

[00:07:25.680]
Mies Martin: I don't know if there's any data to support this or not, but you know we both feel that it's kind of given us more of an opportunity or a more of a flexibility to.

[00:07:33.930]
Mies Martin: to collaborate, which is really, really important, and when i'm talking about collaborate what i'm what i'm talking about i'm kind of set of expectations when we're doing something like this generally when I do this kind of reach out to faculty.

[00:07:53.460]
Mies Martin: I start with maybe a general email, but really my goal is to move forward to more one on one face to face conversations obviously during the pandemic that wasn't necessarily the case, but still the goal is to develop those kinds of relationships with faculty on that one to one.

[00:08:13.650]
Mies Martin: way.

[00:08:15.540]
Mies Martin: and generally you know when I send the emails I say send them to the liaison areas so in case in this case business liaison I sent it to all the business faculty.

[00:08:25.410]
Mies Martin: And one of the things I found when i'm doing that sort of communication is I try to keep my communication short and to the point and I keep my expectations open, I never sure what will happen with them, I never know what's going to you know come of them.

[00:08:42.000]
Mies Martin: You know, in the end, you know what i'm trying to do is being proactive, you know i'm intentionally reaching out and trying to listen to their needs and trying to find some way that I in the library can connect with them and provide that support for them when they need that.

[00:09:02.880]
Kerri Orders: And, from my perspective, when I received my email back in January, which I have to say was good timing started this semester.

[00:09:13.860]
Kerri Orders: I had not met him before he was giving us a bit of an update on some of the resources and just happened to mention one particular tool that sounded interesting i'll discuss this more on the next slide.

[00:09:25.710]
Kerri Orders: But what I did, and what I have found very often, at least at our institution is very often when there's a mail sent to 10 1520 people asking for your input or feedback.

[00:09:39.630]
Kerri Orders: Sometimes there may only be a couple of responses and what I and then, when they're sending it back to everyone so what I immediately did and again, maybe this is some of my private sector experience.

[00:09:52.380]
Kerri Orders: I did do a lot of collaborating both internally and externally in a lot of my marketing roles.

[00:09:59.220]
Kerri Orders: I just immediately thought i'm just going to respond right back to my eyes and try to get that personal connection, and so I indicated to him some interest.

[00:10:09.450]
Kerri Orders: And right away, I think it was just easier to start developing a relationship, instead of sending it back to everyone, which kind of sometimes.

[00:10:20.640]
Kerri Orders: makes it a little bit harder, I think, to to continue that communication okay.

[00:10:28.350]
Kerri Orders: And so the particular resource that really caught my eye or struck a chord was a very powerful demographics tool called demographics now which, coincidentally is.

[00:10:43.530]
Kerri Orders: As part of his within gail business and so right away, I thought teaching a couple of marketing courses both introductory and more of an intermediate for upper class students.

[00:10:57.720]
Kerri Orders: And I thought so often students, when I discuss demographics, yes, they understand the parameters, but to actually utilize that tool, whether they're looking for a location or trying to find.

[00:11:10.800]
Kerri Orders: expenditure for a certain product or service in a particular area would that be a good location.

[00:11:17.220]
Kerri Orders: I thought gosh this, this is something I haven't even used before, so I was, I was really interested and I also like students to really.

[00:11:24.690]
Kerri Orders: Have the increasingly the experience to learn new digital tools, in a sense, to dig deeper and go beyond Google, because very often it's so easy.

[00:11:35.790]
Kerri Orders: We are we were in a pandemic fully so a lot of students we're not going to the library they're often just kind of on googling it that type of thing and we need to encourage them to dig deeper.

[00:11:47.970]
Kerri Orders: and also my said right away that this particular tool is very intuitive and he felt that it would be much more effective if it gail would consider assisting the students with the training so then then we went on.

[00:12:09.570]
Kerri Orders: We went on from there and.

[00:12:11.940]
Amber Winters: Aaron, can I just interject quickly.

[00:12:14.520]
Amber Winters: Just for a bit of clarification for.

[00:12:16.140]
Amber Winters: Our attendees.

[00:12:17.550]
Amber Winters: Did you learn about this resource a through that email from.

[00:12:21.000]
Amber Winters: bias was that part of the email that kind of caught your attention.

[00:12:25.560]
Kerri Orders: Yes, in my email that's what I was saying, one of the items that struck a chord that I was interested in was this tool demographics now.

[00:12:34.770]
Kerri Orders: My says he said gives kind of a real short email, but he had mentioned old demographics now and I thought Okay, it was a tool that I was not familiar with either so that's immediately what I responded to him about and then from there.

[00:12:48.660]
Kerri Orders: We set up a meeting, and you can actually go to the next slide now Mike please hear me set up a meeting right away, using zoom which was quite again, efficient and fast the timeline.

[00:13:05.040]
Kerri Orders: really moved quickly that's something else I find sometimes in academia.

[00:13:10.110]
Kerri Orders: In my experience, I find that there's a slow process, so what was really effective about this is that mice reached out to me I responded we set up a meeting on zoom.

[00:13:21.510]
Kerri Orders: Then right away, he said i'm going to get in touch with the vendor gail who are actually based in Detroit, which is a couple of hours from our location.

[00:13:30.270]
Kerri Orders: But once again with zoom it was just much easier to set up that meeting and amber had said that she had not previously.

[00:13:40.020]
Kerri Orders: Given a training within a classroom environment, so we thought well this could be good I looked at it, as almost as I position it to the students as a guest speakers coming to give us a training.

[00:13:50.670]
Kerri Orders: And so, all the students in the classroom actually logged in to the tool demographics now while amber gave her training in real time and then in addition.

[00:14:04.200]
Kerri Orders: which was really fantastic, as in this conversation amber recorded it so, then I was able to actually show it in other classes as well.

[00:14:15.000]
Kerri Orders: And, and I will continue to do this so that was really fantastic, and I have to know that, working with gail it was just easy fluid.

[00:14:26.880]
Kerri Orders: amber enter team we're very open minded we did a practice session before as well, to make sure that weren't any technical glitches before.

[00:14:35.640]
Kerri Orders: So it just really went smoothly considering there were three three entities involved the library mise myself faculty and gail under to assist the students on the training okay.

[00:14:52.290]
Kerri Orders: it's always fantastic to get student feedback, as we know.

[00:14:59.070]
Kerri Orders: It was interesting because many students gave me examples I actually had them try to incorporate demographics now on a final project in which they were opening up a retail store that they had created.

[00:15:12.240]
Kerri Orders: And one of my students Reagan actually said that she's even using it, this summer, she just finds it's like a game it's fun it's kind of addictive, even when she said to me and and then i'm also.

[00:15:26.550]
Kerri Orders: A faculty sponsor of a new club student like club of marketing and since.

[00:15:31.140]
Kerri Orders: club that we've been we've been meeting this summer really every two weeks, again on zoom because it's easy with everyone's schedules.

[00:15:38.460]
Kerri Orders: And one of the students clayton Jones who's our President just told me last week, he said, oh I you sent me that recording and he said I actually ended up using demographics now in an accounting project because he was looking for.

[00:15:53.580]
Kerri Orders: What it would be to open up a potential a shoe store and he said it was just really interesting because he's interested to be a local entrepreneur in his hometown in Michigan in the future so that was kind of an organic.

[00:16:08.550]
Kerri Orders: testimonial that I just found last week and I also i'm always telling my students, a couple of things.

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Kerri Orders: That I have learned, particularly in the private sector to is, if you ever receive an invitation.

[00:16:21.690]
Kerri Orders: Whether it's to go to a meeting and our event always try to say yes it's very easy to say no i'm too busy because what I find those times when I think I can't attend I meet someone new I make a contact and I look at this particular.

[00:16:37.320]
Kerri Orders: sequence of events, I could have not responded to my email, but since then, our relationship has just flourished.

[00:16:45.960]
Kerri Orders: And now we've met the gale team as well we're having this event today, and now I think you just never know how it's going to evolve, which is really exciting and by participating in this collaborative.

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Kerri Orders: Training, it was fantastic to be modeling to the students because it's one thing to say it like Oh, you should do this or you should.

[00:17:07.110]
Kerri Orders: Network, you should collaborate, but actually show them to show oh i'm working with library i'm working with mizen library i'm working with amber and gail business, you know it's really powerful as well to show that type of modeling.

[00:17:23.970]
Mies Martin: Okay.

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Mies Martin: So there are a few things.

[00:17:29.490]
Mies Martin: To consider when you're thinking about collaborating across campus with faculty and the library and some of the things that we we've kind of.

[00:17:40.410]
Mies Martin: taken away from this is one is the idea of continuous communication, keeping in mind that there's formal and informal ways of communicating.

[00:17:50.520]
Mies Martin: You know my email initially back in January was a formal way of communicating and in that email I highlighted that one specific database, the demographics now.

[00:18:02.400]
Mies Martin: And that was just a real simple way to get the ball going and the other thing about continuous communication thing about is finding that right time.

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Mies Martin: Over the years, i've learned that you know for certain areas like the business, if I can time the email just right around the beginning of the Semester, I can get the the eyes of my fellow faculty members.

[00:18:28.680]
Mies Martin: To look at it during other times I say during finals week.

[00:18:32.850]
Mies Martin: I just that's not going to happen they're just way too busy with grading and figuring out the next semester so finding that right time, is very, very important.

[00:18:42.570]
Mies Martin: And like I said, you have to say just enough, you know way, I consider it knows i've told Dr Kerry about this is it's kind of like that email is that executive summary is just enough information.

[00:18:54.210]
Mies Martin: To get the Faculty to think about it, but not so much that I i'm going to have them read and think about it too much because, again I have respect their time and what they're dealing with.

[00:19:05.490]
Mies Martin: The other thing to consider is understanding the departmental culture you're working with.

[00:19:10.920]
Mies Martin: You know, understanding, who are your newer faculty versus who've been at the at the university or institutional while.

[00:19:17.670]
Mies Martin: Knowing that dynamic and and also, in addition to that, knowing their research interests, you want to know that you want to be able to provide that kind of support when when they need it.

[00:19:30.840]
Mies Martin: And that's takes a little time a little work.

[00:19:33.960]
Mies Martin: And then you want to build on what you're achieving right through the Community continuous communication you're keeping an open mind, of what you can accomplish collaboratively you know what other possibilities are there out there for you.

[00:19:48.360]
Mies Martin: and new relationships become possible as other faculty see what is accomplished.

[00:19:54.900]
Kerri Orders: And what I would like to add to this as well, is that very often within a department you tend to sometimes have like minded personalities i'll give you an example.

[00:20:07.620]
Kerri Orders: So in the business department i'm very close with our department chair and another colleague who is quite new and we all are, from the private sector.

[00:20:16.470]
Kerri Orders: And as soon as they hear oh i've been working with miser in that it just is contagious so that word of mouth as well, can be very effective.

[00:20:25.980]
Kerri Orders: For the library staff, you know, once you have one successful collaboration, then it's like Oh, you know you just me giving that word of mouth with my closer colleagues and the department.

[00:20:39.360]
Kerri Orders: can really be very, very effective for my eyes and, obviously, for a general library staff, as well as future collaboration.

[00:20:51.690]
Mies Martin: So some lessons learned best practices i'm success really comes from more of those one on one relationships.

[00:21:00.630]
Mies Martin: The again the group emails are a great starting point but it's the individual attention that really, really makes the difference.

[00:21:08.760]
Mies Martin: And the other thing is, I think we taken away, especially with during the pandemic is learning how to play with some of these tools like this case zoom.

[00:21:17.520]
Mies Martin: It can be very, very helpful in maintaining that continuous conversation.

[00:21:22.140]
Mies Martin: is an effective way for quick one on one conversation it's a quick way to connect with colleagues across campus and, in this case to our colleagues in Detroit.

[00:21:33.120]
Mies Martin: and share ideas and developing those kinds of relationships, you know it's a real easy way to you know get rid of miscommunications or really just having that quick 15 minute the iron out a detail or something.

[00:21:48.990]
Mies Martin: And then i'm going to go back to timing again in terms of lessons knowing when you can reach faculty is very, very central you know you have to time that right and that takes time and, but it also takes getting to know the Faculty and them to get to know you.

[00:22:05.130]
Mies Martin: So before you begin begin early and as often as you can, and that can make a difference.

[00:22:11.790]
Kerri Orders: And Nice, I just wanted to add one of her point about zoom as well.

[00:22:16.500]
Kerri Orders: That it's something that i'm even finding with students, we know that it's obviously fantastic, to be able to meet in person and sometimes i'm I needed I have students in class, but what we're finding as well, is that.

[00:22:28.860]
Kerri Orders: A lot of them if their student athletes or have other work obligations that sometimes they can only meet in the evening, so I have really and I plan on continuing to use zoom meetings.

[00:22:41.700]
Kerri Orders: because very often or even meeting at 7pm or sometimes even later so it's quite analogous to this as well, working with mice we've been meeting all summer long.

[00:22:53.460]
Kerri Orders: Via zoom and it's really been you know it's been fantastic for sure.

[00:23:00.660]
Mies Martin: So you know where do we stand now where are we going um some of the things we've learned again is you know.

[00:23:08.520]
Mies Martin: In terms of from my point of view as a librarian working with faculty you know I tried to set myself one to two successful collaboration runs.

[00:23:19.560]
Mies Martin: A year and I set myself something like that is not because I can't overextend myself.

[00:23:25.410]
Mies Martin: As we opened up Aquinas, is a very, very small school and you know, like many of you, I wear multiple hats, and so I have to avoid extending myself, so, if I can do, one or two a year, then I feel like i've done, really, really well, so you want to do that.

[00:23:43.800]
Mies Martin: For example, one of the things that we're planning on carrie and I are working on is that in the fall, you know we're thinking about coming up with a workshop for her marketing and sales club.

[00:23:54.660]
Mies Martin: And having that here in the library as a way to highlight maybe demographics now or you know, maybe another resource of might be valuable, but it's a way of building that kind of relationship and keep digging in that.

[00:24:09.810]
Mies Martin: And then the other thing is fine, fine different creative ways of engaging with faculty.

[00:24:15.780]
Mies Martin: You know, you could even hold some kind of library event with the earliest on faculty highlighting some resources or library space.

[00:24:23.820]
Mies Martin: You know that's what we're doing here with the marketing and sales club is that we're really saying come, please use this space take it over.

[00:24:31.590]
Mies Martin: For your meeting, and we can resort, and we will provide resources and something that will work another thing that i'm.

[00:24:38.790]
Mies Martin: Currently i'm working with with another business faculty member is developing a speaker series on sustainable business and thinking about bringing in.

[00:24:48.540]
Mies Martin: Entrepreneurs in the business community into campus in a small settings so students and maybe other faculty can meet and talk and share ideas.

[00:24:58.020]
Mies Martin: The idea, again, is trying to make that the library that crossroads gonna make it that space where students and faculty meet both in terms of resources, but using that space in new and creative ways.

[00:25:12.420]
Mies Martin: And the other thing that i'm doing now, and looking forward to doing is.

[00:25:16.800]
Mies Martin: Looking at our current resources and looking at features and tools those resources have that are tend to be lost, you know we use them and we search for documents or search from for data, but we miss other details so in some of the.

[00:25:33.210]
Mies Martin: tools that we have we are able to search.

[00:25:38.610]
Mies Martin: For a specific Journal and then search within that journal defined content for that, from that journal, so a case in point is, I have a.

[00:25:48.750]
Mies Martin: faculty Member and theology who want students to use his specific Journal on Palestine, the covers a history of Palestine and.

[00:25:59.550]
Mies Martin: I found that one of our Ai sources that's our abstracting and indexing source will index that entire publication, so we can search within that publication.

[00:26:10.860]
Mies Martin: and students can find things just related to that and again i'm using tools like.

[00:26:17.970]
Mies Martin: screen cast if I, as a way of kind of bundling up another service or bundling up another tool and giving it to the Faculty Member.

[00:26:27.630]
Mies Martin: When they need it so they can use it in their class, so you know these are some of the things that we're continually playing with and continuing to build on.

[00:26:38.130]
Mies Martin: i'm.

[00:26:39.600]
Kerri Orders: going to say as well mice that.

[00:26:42.270]
Kerri Orders: Ultimately, as well we both feel and we've discussed this that we really have served our students better.

[00:26:50.340]
Kerri Orders: Through this particular collaboration and we really believe we're helping them be better prepared as well, for their professional career.

[00:26:58.260]
Kerri Orders: And I always think starting this semester is almost like a second new year's you know we have goals, I always ask students Okay, what are some of your goals for this particular class, and this is why going to my first point.

[00:27:11.670]
Kerri Orders: We have to remember is that collaboration and developing relationships, it takes time to flourish it's not something it's that quick and easy it does take time to develop, so this is why, as well it's more quality versus quantity.

[00:27:26.520]
Kerri Orders: I think that goal, starting out the years like yes i'm going to try to have one or two successful collaboration is this year is really reasonable, but at the end of the day, it's so enriching and to think that I just met mice in January and we're.

[00:27:44.520]
Kerri Orders: You know we've already really developed a very close relationship and with the gale team as well, I think that's very enriching right itself.

[00:27:52.890]
Mies Martin: yeah just the stress the point that carrie you brought up, and I think this is absolutely central is that.

[00:27:59.100]
Mies Martin: You know, when we see the students succeed using these tools and are able to apply these tools, then we know we've done our job you know I know that what we've our collaboration has been a success and I know that.

[00:28:12.420]
Mies Martin: These students are better prepared for the real world and into the where they're going to go, so you know I love this I can't do enough a collaboration, quite honestly.

[00:28:24.030]
Mies Martin: Alright, so i'm going to turn the screen back over to you, amber.

[00:28:29.220]
Amber Winters: Thank you, as well i'm popping up my screen again.

[00:28:33.090]
Amber Winters: I do want to give everyone time go ahead and type in any questions that have come up.

[00:28:38.700]
Amber Winters: Sorry i'm clicking and talking at the same time here any questions that have come up go ahead and type those into the Q amp a I do have one for my eyes.

[00:28:49.230]
Amber Winters: that's is going to take us just a little bit back from where we are right now, you talked about when you develop your emails to faculty.

[00:28:57.840]
Amber Winters: You try to make them executive overviews you don't want to kind of overwhelmed with all of the information that you have in your head.

[00:29:04.530]
Amber Winters: Is there anything you try to consistently, including those emails, as you know, either a hook or something or you know a bit of information you think it's always important for faculty to see.

[00:29:15.540]
Mies Martin: um it might sound kind of silly or kind of cliche, but I do within the email, at least at the beginning and near the end I will stress that i'm here to to help to provide support for for you that's my goal that's what why I do what I do and so that's one consistent thing.

[00:29:42.090]
Mies Martin: I you know in advertising, they say repeat repeat repeat the message and so that's one message I try to repeat and repeat, is that you know if there's anything I can do for you, please let me know carrie was so kind enough to go for that.

[00:30:00.660]
Mies Martin: So yeah I guess it may maybe that's not substantial enough, but I think that's really what it is, is you know they need they the Faculty want to hear that you know i'm i'm right there beside you when you need me just let me know i'll be glad to do what I can do to help.

[00:30:18.060]
Kerri Orders: yeah and I think that tonality to, as you mentioned, is because.

[00:30:23.460]
Kerri Orders: Sometimes it takes time, especially for new faculty to navigate the hierarchy and the different departments and I actually wasn't even really aware that we had this kind of liaison so I was like oh my gosh this is fantastic.

[00:30:35.910]
Kerri Orders: And right away that the sort of tone of my male was, as he said it was very service oriented i'm here to help, so I was like immediately wanted to respond to him.

[00:30:50.820]
Okay, great.

[00:30:52.650]
Amber Winters: So carrie is there anything as a faculty member that will always hook your attention, and you know the the.

[00:31:00.510]
Amber Winters: title of the email or right in the beginning of the email, is something that kind of draws you in when you get that info, not just for my eyes, but for other collaborators who are trying to give you information is there, something that definitely hits you it kind of draws you in.

[00:31:15.210]
Kerri Orders: that's I think that's a very good question even even myself I think about what am I going to how am I going to Title this or phrase this.

[00:31:27.480]
Kerri Orders: I think one thing and from a faculty perspective is anything that can just make it seem accessible and not to give kind of.

[00:31:39.060]
Kerri Orders: More you know more about process just very accessible and simple not like.

[00:31:45.540]
Kerri Orders: Oh complete this form or You see, and just, however, in your communication, making it very kind of again to my point just making it very friendly.

[00:31:55.980]
Kerri Orders: You know I find as well that with my summer collaborations with different departments, we are just making it so easy with like Oh, shall we meet and go for a walk or instead of I think yeah just keeping it very short and simple and even do you have a few minutes to.

[00:32:18.180]
Kerri Orders: meet in person or set up a zoom call, but just yeah making it so it's very accessible and like a specific.

[00:32:26.670]
Kerri Orders: Title I think anything that's a little more original is always helpful.

[00:32:33.330]
Kerri Orders: So it doesn't get kind of lost in the shuffle I have to say that even my students say which i'm quite surprised by but they.

[00:32:42.600]
Kerri Orders: They as well, sometimes say that faculty don't always respond right away so again I don't know if that's from the private sector, but I do try and tend to respond right away.

[00:32:54.690]
Kerri Orders: So I think you have to be aware, sometimes that might not always be happening so just try to make it really easy once you agree.

[00:33:01.500]
Mies Martin: yeah yeah no definitely make it as easy as possible.

[00:33:04.590]
Mies Martin: And just to go back to that real quick, you know.

[00:33:06.900]
Mies Martin: As you're talking carry one of the things that caught taught me.

[00:33:10.590]
Mies Martin: When I first got into library profession, years ago, I know, I was told I wrote in the passive voice.

[00:33:16.500]
Mies Martin: You know so.

[00:33:17.790]
Mies Martin: You know, one of my colleagues said no, you got to write in the active voice so simple little things like that, when you're communicating and become really important.

[00:33:26.130]
Kerri Orders: And I think, just as personal or human, as you can be even myself I try to always with other colleagues, you know hope your summer is going well you know it's more inviting let's face, you know, especially as we know what the past year and a half in this timing I just think that additional.

[00:33:46.050]
Kerri Orders: The kind of niceties or personalization, so I think that's a that's a really good recommendation that I would give.

[00:33:55.620]
Amber Winters: Myself sounds like make it as accessible as possible, since I think we can all acknowledge that whether you're a library and our faculty Member, you know you're a little busy every once in a while you know you've got a couple things going on, so make it accessible and easy.

[00:34:10.440]
Amber Winters: To reach out and try not to be copy and paste is what it kind of took from carries last statement as opposed to having kind of that standard template try to make it a little bit more personnel you don't want them to think this is a robo email.

[00:34:23.370]
Kerri Orders: That they shouldn't take a look at.

[00:34:25.410]
Amber Winters: I think that's that's a great advice, try to get everyone engaged definitely yeah.

[00:34:31.380]
Amber Winters: And it looks like right now we don't have too many questions popping up in our Q amp a I will say we got a comment that carry as a dream faculty person.

[00:34:40.800]
Amber Winters: For any library to work with, I think I agree i'm sure it can be difficult to get with some other faculty members, since it is.

[00:34:48.810]
Amber Winters: You know so busy, and they have so many things going on does anyone have any suggestions either carrier miles and how to kind of navigate I don't want to call it an excuse, but.

[00:34:59.670]
Amber Winters: That idea of i'm too busy to talk to you, is there any strategy either one of you has used to kind of break through that barrier.

[00:35:07.230]
Mies Martin: Well, I guess, for me, one of the things as when you're told.

[00:35:13.500]
Mies Martin: No i'm too busy I really don't have time right now.

[00:35:17.160]
Mies Martin: You first off you respect that don't get disappointed.

[00:35:22.260]
Mies Martin: And, but keep an open mind and look for another option to re approach that I think, because how busy faculty can get, especially at different times.

[00:35:32.160]
Mies Martin: During this semester it's important to be positive and it's important to come back to them and.

[00:35:41.910]
Mies Martin: You know, a real approach it and, again, sometimes it might be that what you're talking about is not really germane to what they need at the moment and so by listening to them.

[00:35:52.980]
Mies Martin: Maybe you can re approach them sometime down the road in another way, another angle.

[00:35:58.470]
Mies Martin: And that's The other thing about collaboration is I would want to stretch as be open to how they evolve, I had, for instance, no idea.

[00:36:07.590]
Mies Martin: At all that you know my email to the business faculty and Jane where I would end up here in this process.

[00:36:15.480]
Mies Martin: But I was always, you know as Kerry says always say yes and sure why not let's see where this goes and be willing to you know approach the Faculty member on a second time or third time and and see how that goes.

[00:36:30.750]
Kerri Orders: And I have to say as well.

[00:36:34.110]
Kerri Orders: Working together since January my eyes and I we've learned a lot together from each other, no, you know we've really been working as a team.

[00:36:43.200]
Kerri Orders: which has been I just for both of us, I think, usually feeling that sense of support and another item to that question like, how do you get maybe reluctant faculty members or that busy schedule.

[00:36:59.430]
Kerri Orders: So sometimes I say it kind of goes back to that timing.

[00:37:03.270]
Kerri Orders: So I know summer Okay, a lot of people have things going on as well it's another you know it's a different kind of business for faculty and other staff members and library members.

[00:37:13.560]
Kerri Orders: have an institution but try to make the library as well, more of a social venue an area to connect as well, so Mike and I were discussing you know you during maybe just after finals have a little impromptu.

[00:37:29.730]
Kerri Orders: Happy hour or something in the you know, or it could just be even a holiday cake in my in the library.

[00:37:38.370]
Kerri Orders: Doing this workshop as well it's great because it's getting the library faculty and students together so trying to kind of transcend what is the library beyond.

[00:37:49.560]
Kerri Orders: A place to do research or to study it's making it as much more of a welcoming social venue, so I would say at certain times of the year, the holiday the summer, you know just try to get.

[00:38:03.150]
Kerri Orders: Some faculty involved on hand just doing a little impromptu get together.

[00:38:07.500]
Kerri Orders: If you'd like to stop by for a drink or a Barbecue whatever keep it simple but just as a way to get you know, to try to develop those relationships in a more social manner.

[00:38:17.700]
Kerri Orders: And again, going back to the virtual tools as well, sometimes it's Nice that kind of off campus when you're on zoom as well.

[00:38:25.920]
Kerri Orders: I think our attention, we can be a little more focused as well, which can be helpful to you know, sometimes if we're at the office on campus.

[00:38:34.710]
Kerri Orders: It might be difficult to really give that attention so that's another advantage as well, but again it's like always know try to find out either a new faculty members.

[00:38:45.270]
Kerri Orders: You know, new faculty member that begins with just be thrilled that you reached out to them.

[00:38:50.730]
Kerri Orders: You know, one on one and try to meet them or stop by their office you know it would go a long way in and help us to achieve that goal, remember just quality to try one or two collaboration, because now.

[00:39:05.220]
Kerri Orders: With what we've done already, my as we're just can be constantly thinking, what can we do next we build upon.

[00:39:14.640]
Amber Winters: Great I love all that information, so it looks like we did get a question that Q amp a that is still kind of focused on business and making sure that we're not.

[00:39:25.170]
Amber Winters: Over asking for things so this question is going to be.

[00:39:29.430]
Amber Winters: Thinking directly towards my so her question, is it appropriate for the library and to help you develop a panel, I thought that might be a bit taxing on the library, and so my eyes, what are your thoughts on.

[00:39:40.980]
Amber Winters: You know faculty members kind of reaching out to you to help with special projects, projects and things like that.

[00:39:46.380]
Mies Martin: um where appropriate um I think that is especially if you have support from your colleagues from the library director on down I think it's definitely worth pursuing that a case in point.

[00:40:03.450]
Mies Martin: I talked to one of the business faculty about.

[00:40:07.590]
Mies Martin: doing a speaker series here in a library dealing with business sustainability here in grand rapids because there's so many small businesses and she's very interested in sustainability sustainable business.

[00:40:20.130]
Mies Martin: And so, in that situation, you know finding the way to approach, how much effort Do I need to put into it, what my role is versus.

[00:40:31.680]
Mies Martin: What her role as or she's looking for outside vendor of not a vendor but outside support maybe another co sponsor what is that and that's again goes back to being open to trying those different things I think that's really important so.

[00:40:48.150]
Mies Martin: I wouldn't say blanket Statement No you don't want to be involved in a panel discussion, but I would say.

[00:40:54.090]
Mies Martin: Definitely explore it definitely pursue that you know but guiding I mean guarding yourself and your time and how much work, you need to take to do something like that I think it's very, very reasonable to pursue, so I would be all thumbs up encourage you to go look for it.

[00:41:12.270]
Amber Winters: Maybe when in doubt shoot an email to your library and your library staff, and you know, maybe you can discuss maybe they want to be able to you know work through a full panel with you but.

[00:41:23.220]
Amber Winters: Maybe at the very least, they can give you some tips and kind of help you navigate you think that might be a good way to say that my as of.

[00:41:29.820]
Amber Winters: course pens librarian librarian but it's never going to hurt shoot an email.

[00:41:34.470]
Mies Martin: No, it does it no it doesn't and you know, the thing is start the conversation as early as you can um you know, depending on what your liaison librarian is.

[00:41:45.630]
Mies Martin: have that kind of informal conversation and just see where it goes, you know we all understand how important space is on our campuses and the maximum usage of our space and so.

[00:41:59.280]
Mies Martin: Going back to karis point you know we really want you to come into our space and use that so if the library can provide the of the space or help organize a panel.

[00:42:09.570]
Mies Martin: Then I, I find it difficult to library with to say no we're not going to do it, I think they'd be like Oh, this is interesting let's look at this and see what we can do so again, I encourage you to to look into that if you're on my campus i'd be all thumbs up.

[00:42:26.820]
Mies Martin: Sorry, but it's true.

[00:42:30.300]
Amber Winters: Right, so we have one more question, this is a quick question that's just kind of an opinion on your minds and carries part.

[00:42:38.670]
Amber Winters: thoughts on calling faculty members as a follow up to an email, do you carry do you respond well to getting follow up calls are they a bit overwhelming for you Mike do you prefer to just.

[00:42:50.790]
Amber Winters: Try to communicate via email, to make sure you're not pushing too hard on to staff, what are your both of your thoughts on that.

[00:42:57.360]
Kerri Orders: Personally, is in terms of communication, we know email phone call maybe zoom in person, so i'm wanting to quickly try to say hey let's set up a time to call I very often will give my cell phone because.

[00:43:11.130]
Kerri Orders: Maybe that's another point as well, I think those office phones i'm not sure if they're very used very often so i'll say hey here's my cell phone let's set up a time to meet because, again I just think it's easier isn't it in terms of communication.

[00:43:24.390]
Mies Martin: yeah I do um, and I mean one of the nice things about our campus is that it's not a huge campus it's a relatively small campus and I make effort to.

[00:43:37.590]
Mies Martin: be available, in other words i'm on campus or walk around campus i'm involved, I tried to be involved in campus events and so that gives me opportunities to to.

[00:43:48.060]
Mies Martin: speak with faculty to see them in person, and you know say simply say Oh, did you see that email again I don't want to be pushy but at the same time.

[00:43:58.050]
Mies Martin: I like to remind them, so I I don't necessarily do the follow up phone call, but I don't think that's necessarily wrong, but I do think that you do want to follow up in some way or another.

[00:44:12.330]
Amber Winters: Okay perfect that's great to hear so it looks like we're actually right at our time here.

[00:44:17.520]
Mies Martin: No good.

[00:44:18.480]
Amber Winters: So we will go ahead and wrap up for the day, some of you may have noticed there's some contact information on the screen for you.

[00:44:25.500]
Amber Winters: So if you want any of them information, it will be there for you and I want to thank my eyes and carry both for being on the line, because as they mentioned.

[00:44:34.260]
Amber Winters: They are working on a fairly large project kind of moving forward through the summer, so the fact that they took the time.

[00:44:41.070]
Amber Winters: to work with us here at Gala to kind of go through all of this, I definitely appreciate it, and I do believe it was really valuable and i'm glad we were able to reach so many people.

[00:44:49.950]
Amber Winters: So, again I want to thank everyone who is on the line today, if you think of questions after the session is complete.

[00:44:56.100]
Amber Winters: feel free to shoot me an email you're actually going to get my email address tomorrow, when you get that recording that I mentioned earlier.

[00:45:02.730]
Amber Winters: And I can I can speak with carry in my eyes to make sure we get that answered So if you weren't able to ask your question today again feel free to reach out and i'll be able to help you out with that.

[00:45:12.330]
Amber Winters: So I will go ahead and sign off for the day again Thank you everyone for being here, thank you carrie and buys.

[00:45:18.330]
Mies Martin: Everyone hopefully we'll.

[00:45:19.410]
Amber Winters: see everyone on future sessions, yes.

[00:45:21.990]
Mies Martin: Take care.

[00:45:22.650]
Kerri Orders: You so much bye bye.

[00:45:24.630]
Mies Martin: All right, bye bye.