For help with account administration such as order status, billing, invoicing and more sign in to My Account or contact Customer Experience. The team is available Monday through Friday, 8 a.m.–5 p.m. EST.
*Please note that a confirmation will be sent to the email address provided during registration.
Please contact the Gale Customer Experience team: M-F 8 a.m. - 5 p.m. (EST) 800-877-4253 ext. 54258, if you are need assistance with resetting your password.
Please contact Technical Support at 800-877-4253 opt. 4
or email [email protected]
Please visit support.gale/reps to locate your Gale Sales representative.
Desk/Review copies can be obtained the following ways:
Orders are processed/confirmed within 24 -72 hrs. of receipt.
Please contact our parent company, Cengage Learning Customer Service at 800-354-9706 or contact them via support.cengage.com and select the option that best fits your market (i.e. college, student, instructor etc.).
Gale is a part of Cengage Learning. Gale is a research provider, specializing primarily in reference products. See our website for more information regarding our products: www.gale.com. Our parent company, Cengage Learning specializes in higher learning products, including textbooks. Learn more about Cengage via their website: www.cengage.com.
We offer several ways to make changes to your address.
Payments should be sent to:Gale / Cengage Learning
Customers can pay their invoices at the point of sale using a credit card. Gale customers with My Account access may pay their invoices online via credit card.
The email address is [email protected]. The fax number is 800-414-5043. Orders are processed/confirmed within 24 -72 hrs. of receipt. Orders may also be placed online via My Account (see instructions for My Account registration).
Prepaid labels are promptly provided if/when a customer reports receipt of a damaged/defective title or if a duplicate shipment is received. These are sent via email or mailed depending on customer preference.
Shipping charges are calculated based on the weight of the items that are purchased. There is no shipping charge on prepaid orders.
Large print titles can be found on the Thorndike website: http//thorndike.gale.com. Search options include:
You may also download current Thorndike catalogs; however, please note that the catalog will expire within 3 months of the download.
Real time product updates can be found via: blog.gale.com/category/updates
MARC records can be accessed via: support.gale.com/marc/products/. Enter your institution's LOC ID and you will see a link for your MARC records for your eBooks and databases. Click on the link to access your MARC records.
Print titles may be returned within 60 days of the invoice if the items are in resalable condition. These should be returned via traceable means. The following address should be used for Gale product returns:CENGAGE LEARNING
Please include a copy of your invoice and indicate the reason for the return. Returns should be sent via traceable means either via UPS or Federal Express. Return credits can take between 6-8 weeks to post to your account.
EBooks cannot be cancelled after purchase. Once eBooks are purchased they are a permanent part of your GVRL collection if you opt to maintain access via your hosting fee, which is billed annually.