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Last Updated: July 07, 2017

New Gale Resources from TexShare: Opposing Viewpoints In Context and ChiltonLibrary

Hear all about your new TexShare resources from Gale! Opposing Viewpoints in Context is the premier online resource covering today’s hottest social issues, from Offshore Drilling to Climate Change, Health Care to Immigration. Opposing Viewpoints in Context helps students and patrons research, analyze and organize a broad variety of data for conducting research, completing writing assignments, preparing for debates, making voting decisions, and more. ChiltonLibrary provides quick online access to repair, maintenance and service information on popular cars, trucks, vans and SUVs. This product contains more than 50 years of information provided in step-by-step procedures. Work on the engine, chassis, electrical, drive train, suspension, and more is made easier for mechanics of any experience. Also includes ASE test prep! Learn how to make the most of these resources in your library! Recorded for TexShare 7-18-2018
Duration: Under 15 Minutes
Welcome folks, this is Stacey Knibloe, your

Gale trainer! Glad to be with you

virtually this afternoon to take a look

at the new Gale resources coming to you

from TexShare. We are going to give you,

of course, an overview of each of the new

resources: Opposing Viewpoints In Context

and ChiltonLibrary, and dive in and give

you a live demonstration of both, share

some best practices, and show off the

resources a bit. We're also going to

share where you can find support for

each, you know, getting your access set up,

things like that. Feel free to

have me go down another path as well if

there's something else you'd like

covered this afternoon. Do let me know

through the chat or the questions tool

there over on the right. So, I think we're

ready to dive in and again interrupt any

time with questions or feedback within

our webinar tools. So first up

we want to show you where you can get

support for these two new resources as

well as all your existing Gale resources

that come to you through TexShare and

we've set up a specific support site for

that purpose. You can get your access

URLs. If you aren't already linking to

the two new TexShare

resources from Gale you're going

to be able to get your access URL at www.

[00:01:25.369] You'll

also find the database icons, support

materials, the training materials should

be added there shortly as well as some

other tools. So, we're going to go out

briefly and take a look at that site so

I can show you where to find your access

URLs. That's kind of been the most

important question lately so from the

Gale TexShare support site, you'll see

it's actually the very first item on the

page. The first icon here links URLs, Gale

Pages and so on - kind of all the tech

information lives right there.

So, let's go ahead and dive into it. Now

the first thing that you need to find is

your library. Every library has unique URLs

to access

the databases and we identify you by

your library so if I am with the Fort

Worth Public Library or, whoops I've

typed a little too much there, I can

select and it's going to generate the

URLs for all of my TexShare databases

from Gale as well as share what my

location ID is, which you may need for

other things as well. So that's always a

good little bit of code to have

available. So, these URLs will get you

directly into the resources and it's a nice

easy way for you to put yourselves or, of

course, your users into them. So that's

really what I wanted to show you on the

support site. Again, feel free to ask

questions if there's something else

you'd like to see there but that's kind

of the most important thing. We want to

make sure you've got your access set up

to these two new resources. Right now,

let's get onto those resources! So the

first one we're going to talk about is

Opposing Viewpoints In Context - this is a

database that Gale has put out for

several years, it's probably our most

popular database at Gale. It's based on a

print series we publish called

Opposing Viewpoints so you may be

familiar with that. Opposing Viewpoints

In Context takes a look at all the

various arguments within issues facing

our world today. It has current content

and you'll find it's a great place, kind

of a safe place, to do research into

these issues that are debated and

discussed on the news, online, on our

friends' Facebook pages, this is a great

place to get facts, develop your own

opinion, try to see things from another

point of view. Within Opposing Viewpoints

In Context you have, of course, these

viewpoint essays but there's also a lot

of reference content. There's current

periodicals, there's multimedia, that can

help round out the issue and also look

at the history behind it. So, we are

going to dive into it! It is one of the

databases that uses, kind of our standard

In Context interface so we hope, you'll

be the best judges, but we hope that it's

very easy to navigate and find what you

need. So, I'll be showing

some of the tools you can expect to find

within the resource as well as

highlighting the content as we go

through so to get us started I thought

we might find a reason for the library

maybe using Opposing Viewpoints In

Context. Certainly, it's always going to

be a great tool for, you know, support for

kids coming into the library doing

homework; for, you know, classroom tools in

in your academic institution and just, you

know, researching what you're

hearing on the news but I thought we

might look. There's been a lot of

discussion over the last couple of years

about emotional support animals and

libraries are trying to decide how to

handle those as well so let's see what

Opposing Viewpoints In Context can do

for us. So, I have gone ahead and logged

into Opposing Viewpoints In Context

already and before I start searching I

want to just talk a little bit about

what we have here on the home page. The

home page is intended to give the user

kind of a little information about what

they're using as well as engage them. So

the home page always in our databases

will always have a search up here in the

banner; that's going to follow us as we

go through the database so you can just

dive right in with whatever you're

looking for. You also have the ability to

kind of browse around and I like this

- browsing in the library is

important - you go to the shelf and you

find the book you wanted, and you pick up

two or three others because they look

good as well. We're going to do some good old

electronic browsing today with Opposing

Viewpoints In Context - this shows off

some of the topics that are available in

the database; it also though informs the

user that this is the type of content

they can expect to find. So, it's

informative as well and what's behind

each of the items listed here on this

page (and then many more) are actually -

I'm going to select cloud computing - a

homepage for that topic. So, with our In

Context databases we've kind of created

this topic page, these topic pages for

popular issues or well-studied issues in

the database and it's a good jumping-off

point when you're starting your research.

It's also a good place to get familiar

with your topics because right off

the bat, we share with you what cloud

computing is so if it's not a topic you're

that familiar with, right away you get an

overview essay - just the beginning of it

here and then you click into read more.

That's an unbiased article just kind of telling us

what cloud computing is but then you'll

notice we get a little hint over here to

the right the On This Page section gives

us an idea if we scroll down a bit we're

gonna see a lot more content and, of

course, first up the content that

Opposing Viewpoints In Context is so

known for: The Viewpoint Essays. So, we're

going to be spending a lot of time on

those so I'm going to come back there. We

also, though again have other types of

data here. So, Gale is a publisher; we've got

a lot of our own reference content here,

we have statistics from some of our

sources, we have a lot of multimedia

content - mostly coming from news

organizations - we have magazines, academic

journals, news articles, recommended

websites and then depending on your

topic maybe primary sources and the

like. So, lots of different types of

sources all in one place; it's kind of a

one-stop shopping.

You'll also find down at the bottom of

the page it can point you to other

sources within the database as well -

related topics so again you know this

browse ability is important in the

resources. We want to show folks around

and maybe lead them to other paths, other

topics as needed, I think, so these pages

we call them portal pages, we call them

topic pages, lots of different names for

them; you actually can get a list of all

these pages that we've created here in

the upper left-hand corner and the

bottom bar of the browser, or sorry not

browser. the banner you'll see there's a

Browse Issues link and what this will do

is show you all of the issue pages, topic

pages, portal pages that we've created.

This is also again a good way to just

kind of get an idea of the scope of the

database we're talking about - social

issues, hot-button issues, the types of

things we hear on the news, and again on

our friends Facebook pages so you can

get an idea of the coverage of this here

and you'll notice we've got a notation

if something has been recently updated.

Now technically the database is updated

every day, we add new news articles

magazines, journals those go in every day

but the updated note we only include

when we've updated a significant portion

of the reference, the viewpoints, those

types of things so you'll see a note for

that. You'll also see a new tag for new

items and there we can see our service

and emotional support animals. So again

this is something that's been coming up.

We created a portal page for it so let's

go ahead and take a look now the portal

page. Again, has that similar layout that

we just saw for cloud computing so right

off the bat we get an overview essay on

the topic but we're looking for opinions.

Usually when we're in Opposing

Viewpoints In Context so let's take a

look at these Viewpoint Essays. So, you'll

notice that we have a Featured

Viewpoints and a Viewpoints content

bucket, we call them and the Featured

Viewpoints are something our editors

have hand selected and included there

and if we pop in you can see each of the

essays are labeled as, or I should say they

are titled to give you the opinion of

what their author is thinking. All right

so those have been hand selected; some of

them are coming from our Opposing

Viewpoints series, some could come from

At Issues. We have a few different

series that do this. We also though, in

Featured Viewpoints, pull other articles

so, you can see some things coming from

current periodicals, as well, these again

are hand selected by our editors so if

you just want to kind of point to one


I shouldn't say source, one content

bucket rather, the Featured Viewpoints might be

a good place to get started. The

Viewpoints content bucket here (or

content type) is pulling all of the

Viewpoint Essays from our viewpoint

series so again Opposing Viewpoints, At

Issues, Current Controversies, and the

Like; we pull from those sources as well

as anything that may have been added to

the database and then is going to come

later in one of our print series.

So again, each of the Viewpoints tell you

right at the results here what the

opinion of the author is, and we do that

because you may notice we don't label

them pro or con or opinion A, opinion B.

It's all about critical thinking in this

database so, you know, the user can see

what the opinion of the of the author is

but we don't want to kind of handhold

them and not every issue breaks

down into an easy pro/con type approach.

So, we'll see more of those as we come

into the database. So if we go ahead and

jump into an entry you'll see each

article starts with this article

commentary and we've got it on a

different background you can see - it's

highlighted in blue here because we want

it to jump out at the user. What we've

done with Opposing Viewpoints In Context

and again, the print series that is

making it up is, rather than have our

editors just write us an article with an

opinion in it, we went out and looked for

people who are already writing on the

Topic, are knowledgeable on the topic, and

got permission to republish their essays

or articles. It is important that we're

getting content from folks who know what

they're talking about; we don't just want

kind of a standard article that was

written expressly for a viewpoint

Opinion. So, that's what the article

commentary is introducing you you to - this

person who wrote the article and then it

also, is to jumpstart critical thinking in

our readers. “As you read, consider the

following questions” so we want people to think

critically about these issues; we're

reading someone else's opinion to help

develop our own or make our own argument.

These questions are going to help us do

that and you can see at the bottom of

every article we show our Source

Citation and this isn't unusual; we do it

in all of our Gale resources so it’s a great

way for people to be able to just copy

and paste and say include in their

Bibliography. But what I like to point

out about these is you see where they

originally were published first and what

the original title was; we change those

titles so that the opinion is clearly

stated in the

title for our results list but you can

see what the original title was, where it

originally appeared so you get a couple

levels of citation here with the

Viewpoint Essays. So we've got several

opinions on this issue and in

the viewpoints in the Featured

Viewpoints but if we go out, remember

we've also got lots of other content. So

certainly, this has been a topic that's

been in the news, especially over the

last few months or so. There's been some

bigger stories around folks using Emotional Support Animals.

A lot of them (I read about because I

travel all the time) having to do with

bringing animals on planes and things

like that so I've got lots of news

Articles, academic journals into the

study as well. So we've got a lot of

content to round out an argument if

that's what you're trying to make but

then also, as I mentioned, the

library could use this the reference,

content out those journals, the

magazines and news and such to help make

up their own policy. See what other

people are doing so kind of an

interesting topic here. Now, of course,

we're going to have the classics as well,

and that's one of the things I always

like to show off in Opposing Viewpoints

In Context. You know the death penalty

has been a topic for debate

since way back when I was in school. We

did a mock debate about it. I know it's

still around so I wanted to show you

what we do with those topics as

well. So you'll notice, let me point out

I'm just gonna circle it here to kind of

call it out, and this is a more

traditional result screen - it hasn't

taken us directly to a portal page but I

wanted to point out the Viewpoint Essays.

There are a hundred and eighty-three and

I know that number is high but what I

want to point out about it; if we jump in

you'll see one of the things we do in

our databases is sort by relevance.

Now that's pushing very relevant

articles up to the top of my results

list but you'll notice some of them are

a little older 2002, 2015, 2005

and so on. One of the interesting


about Opposing Viewpoints In Context is

this is a topic that we've covered

several times in our series and in other

databases what we do is cycle out; we

take out the old edition and put in the

new. In Opposing Viewpoints In Context, we

keep the older editions - laws change,

public opinion changes, and we want the

Viewpoint Essays to reflect how that has

happened throughout time so it's an

interesting way to look at a topic.

Again, you know, a lot of these issues can

break down into kind of a pro/con but

one of the other great things about

Opposing Viewpoints In Context is it is

uncovering the grey within these topics.

So, you know, certainly they're going to

be essays where it's looking at the

death penalty from “yes, we should have it”/

“no, we shouldn't have it” but then it also

takes a look at “well maybe it's okay but

only certain types” or “how do we handle

it for this type of population” and that

type of thing. So it really opens up the

discussion on the topic and digs much

deeper than a strictly pro/con point of

View. So the Viewpoint Essays really

uncover things like that and that's why

again, let me just go back to browse

issues here for a second,

you're gonna find a lot of issues in

here that, right off the bat, you may not

think “Well, what's debatable about that?”

So, for example, let me (it's

just alphabetical order here) let me find


scrolling down...endangered species. So

nobody is for endangered species but

there are issues within it so if

we take a look at those, a few points

that it offers, you kind of uncover the

discussion within endangered species. So

how exactly to combat this problem - are

we spending too much money on it, that

type of thing. So you have these issues

where maybe, right off the bat, you don't

know what the argument might be

but then as you get into the Viewpoints

you can see how it changes. So I

mentioned the dates, let me go

back and cover something I meant to

mention. We were looking at those

Results; we

do sort by relevance but you can change

that. So if

looking at those death penalty results, I

could sort instead by date if that were

important. I can choose to sort by newest

and push those articles that are more

recently published right to the top of

my list. So you always have that option.

I'm just going to take a quick pause

Here; make sure haven't missed anything

in the questions or can’t. Not so far but

feel free to send them on in. So let's go

ahead and take a look - I'm just going to

jump into one of these entries, talk a

little bit more about what you can do

with this content. So again, here's

another essay and there's that article

commentary getting highlighted and then

the actual article itself. Now you have a

lot of tools, a lot of things you can do

with the articles you find in Gale

databases. So, if you've been using them, you

know some of them, this look these will

be a little bit of a repeat but I do

want to highlight a couple that I

think will come in really handy. So

probably the most popular feature (I

touched on briefly before) the Source

Citation we have there at the bottom of

the page. Now that is an MLA style

citation so if I'm writing a paper and

I'm turning this in to my professor and

they use MLA style then I am good to go!

I can copy and paste that right into my

Bibliography. However, let's say my

professor likes APA - well then, I have the

citation tools here in our Tools menu.

The very first button because again, it

is the most popular one. So the citation

tools will let me change this. Say I need

APA, I can switch right over to APA; say I

need Chicago, I can select and copy it

right into my bibliography. Or a lot of

our academic institutions have tools

like ProCite and things like that; you

can export your citations out to Pro

Cite, EasyBib, and EndNote - all of these items.

We're going to talk about the Google and

OneDrive options in a minute but you can

we work with those tools and you can

just export the content right out. We're

also Zotero compliant so if you have


added to your browser you can take

advantage of Zotero as well. So

every article is going to have that

feature regardless of whether you're in

a viewpoint essay or a newspaper article.

You also have the ability to markup the

content you find. So back when I was in

School, I printed out everything or made

photocopies and then I would go through

with a highlighter marker and mark up

the article and make notes in the

margins. You can actually do that within

the database; you click and drag as if

you're gonna copy and when you're done,

pops open the Highlights and Notes bar!

Now if I were on a touchscreen, I would

just touch the first word and the last

word on the screen and it would

highlight that what's within those

Sets. So highlight - I can use whatever

color marker I like here, maybe I'm going

to use yellow for notes I want to check

so I want to look up the Endangered

Species Acto of 1973 so I'm

highlighting this, make sure to click

Save. And you can continue to mark up the

article throughout your reading of it.

Add other notes, you can just continue to

mark up the article. Now this isn't


I've marked it up but what do I do now?

This Highlights and Notes feature is

session dependent so if I close my

browser right now,

it's gonna close out the database and

those Highlights and Notes are gone! Okay?

I need to take them with me before I

leave and I do that the same way I do

in any database - you use what we call the

retrieval tools. Let me use my little

highlighter here -

to Google Drive or OneDrive, Print, Email,

or Download - all of those are going to

take the article and your Highlights and

Notes. Google Drive has become, far and

Away, the most popular option so I'm

going to use that as my example. So you

want to be logged into your Google

account; if you're not, it would just

prompt you to log in right then. I've

gone ahead and done that just to save us

a little time and we get a confirmation

it was sent to Google Drive.

Well, let's go find it! Now what we do - and

this happens automatically, the user

doesn't have to do anything - is we create

a folder named after the database you

were using so Opposing Viewpoints In

Context happens automatically and then

we take the article and we turn it into

a Google Doc. Now if I'd done this in

Microsoft OneDrive we'd turn it into a

Word Online document and, there's our

article. It's pulled over all of the

commentary, of course, and there are my

highlights. And you can see it even uses the

colors that I indicated in the database

and at the bottom, we can see it pulled

over the source citation and it's

reprinted the highlights and included my

notes. This will all happen the same if

you print or email as well. Your

highlights and notes just appear at the

Bottom. The great thing though about

having this in Google Drive is now it's

available to me anytime, anywhere, from

any device - it lives in the cloud now. I

can use all of Google’s capabilities here:

I can edit this document, I can change

the format, I can share it, whatever you'd

normally do with a Google Doc. There's no

Digital Rights Management (DRM) here so it's

not going to disappear from my Google

Drive in a week or two. It's going to be

there until I choose to delete it. I can

move it around - if I want to move this to

my endangered-species folder I can do

that. Once it's here, it's yours to do

with as you like so great way to keep

track of your content and it's a tool

that really fits into your users’

workflow - these are things they're

already using so why not make our

databases part of their workflow as well?

So, you'll see that option for every

article and of course, we've got the old

standbys - printing and emailing if

folks prefer that, they're gonna

get their highlights and notes that way.

Just now a couple tools to help you reach

more users. You'll notice we have a

listen button. Now unfortunately, you

can't hear it on the other end of your

of the webinar but I'll have you trust

me,it's going to be going in my

Headphones. It's gonna read the

article to you; it starts with the title,

you can see it's highlighting as it's

Reading. I'm gonna go ahead and pause it

so it's not talking to me. It's

gonna read the entire article. What I

like about it versus a screen reader is

it's not trying to read everything on

the page; it reads just the title of the

article then starts with the article so

really handy. There are some tools you

can use within it to make it the settings

the way you like.

So, a great way to reach folks who are

maybe more auditory learners and than

visual folks with, of

Course, vision issues. It's a great tool!

You also have an on-demand language

translation - this article, and any of the

articles in Opposing Viewpoints In

Context, can be translated into almost 40

languages here and, it is a machine

translation and you'll get that note at

the top, but it's a great way again, to

reach more users so if they really

struggle with English and we have their

native language, it's a great way for

them to absorb the information. And you

notice the listen button has stuck

around so I could actually hear this in

Spanish too. So lots of languages to

choose from there; we added about 20 or

25 new ones just in the last few months.

So, we love to hear feedback on this - what

other languages you might like to see.

Feel free to let us know! So every

article is going to have these tools - you

can take advantage of them wherever you

like in the resource.

A couple more tools and then we're going

to move on to ChiltonLibrary. So let's

say we are discussing climate

change and I'll say for example, at a

public library maybe, we're having a

program around it and we want to help

inform folks and maybe even share

information with folks who aren't able

to attend. So big topic, you know, it's a

big topic of discussion with

different issues within it. Let's

say we want to give folks a look at what

the database can do for them around it.

So, there's of course, lots of good stuff

for us here on this portal page and

again, I mentioned it's a great

jumping-off point for folks to get more

familiar with the topic. Well, let's say I

want to put folks right here on the

Global Warming and Climate Change topic

page - that is easy to do with Gale’s

Bookmark feature! This Bookmark button in

the upper right-hand corner is going to

give you a persistent URL or PERL that

you can copy and paste right into a

Tweet from the library's account, onto a

link in a libguide, wherever you would

normally put a URL, these Bookmark URLs

can go! And what makes them special

is that they are persistent so they'll

always bring you back to the same place.

You'll always land on this Global

Warming and Climate Change page. Right

Now, that doesn't sound that unique; a lot

of URLs do that but

what takes this a step further is the

Bookmark URL jumps over authentication.

So, when you click on a link that is a

Bookmark link, it doesn't stop and ask

you for your library card number or your

student ID number or anything like that.

It's just gonna let you into Opposing

Viewpoints In Context and take you to

the Global Warming and Climate Change

page. Now it doesn't let you into the

rest of the database; it doesn't just

completely open up the database. It only

takes you to the content that was linked

to so this can be a great tool for

reserved reading as well you know,

professors have articles

they want students to read for class or

again, thinking about your libguides you

don't have to link to just the portal

Pages; individual articles are available

for linking as well and you'll see as

you go into all of them, there's that

Bookmark up in the upper right hand

corner giving you the persistent URL so

this is a great way to draw people into

the database. To discover Opposing

Viewpoints In Context but also a way for

you to kind of put content in to the

classroom at your academic institution.

Again, for the library to tweet about and

maybe bring folks into the library

virtually to show off these resources. So

the bookmark is a really great way to

raise usage and awareness of the

resource and again, because of the

content that Opposing Viewpoints in

Context covers, again it's certainly

helpful for college students, you know,

high school students using the library

at the public library for homework help

but I think it's a great tool for adults

as well. You know it's always good to be

informed about an issue you feel

passionately about; it's good to try and

understand the other side of someone's

Arguments. This database can do that. The

other thing I like about it, is it gets

behind the issue. You know certainly you

can see what's being discussed today but

you get the background on these issues -

so how do we get where we are with this?

So, excellent resource; I think your users

will find it really helpful and again, it

is one of the most popular databases we

produce at Gale so we're thrilled that

you're able to access it via TexShare.

So that is a look at Opposing Viewpoints

In Context. Again use the questions or

chat tool if you'd like to send me any

questions or anything else you'd like me

to click here but I think we're ready to

take a look at your other new resource

as well. So, let me give you a, oh I'm

sorry before I do that, let me just

mention we also offer an Opposing

Viewpoints In Context Chrome extension.

So, this is for users who are using

Chrome as their browser.

You can install the Opposing Viewpoints

In Context extension from the Google

Chrome Store and what it will do, you can

see the big arrow pointing at it there,

is will integrate results from Opposing

Viewpoints In Context on your Google

search results page. Now there is some

setup involved; it does need to kind of

identify your library and we have help

files I'll send in my follow-up email

around how to set this up and there are

even ways to install it, kind of, across

your organization so if Chrome is a

popular browser at your institution and

say you want the Chrome extension on all

of the library computers, there are ways

to do that and we've got help for you to

do that. So it does involve a little

Setup; we won't look at it today, if

there's interest we can certainly host a

webinar all about the Chrome extension,

but it's a great way to promote library

resources alongside folks who are

already using Google. So really neat

Feature! Okay so on to ChiltonLibrary! So

when I was at the public library at the

reference desk, we could not keep the

Chilton manuals on the shelf! They were,

of course, big thick books with

tissue-thin paper; they didn't always

come back in the best shape because

maybe folks are, you know, laying down in

their driveway trying to get underneath

their car and read the Chilton manual at

the same time. So they were a tough tool

to keep on the shelf in the library. Now

you have access to all of this

do-it-yourself help from Chilton's for

your own repair and maintenance of your

vehicle and it's super simple to use.

We're going to take a look at it but

basically, you pick your car and then it

walks you through the repair manual,

the maintenance schedules, the bulletins

and recalls should it have any. There's

even test prep for the ASE test so if

anyone is pursuing car repair as a


there's test prep they can do in the

database as well. So this is a great

Resource, you know, for those folks who

want to save themselves a little money,

do their own repair, or, you know, just for

the car enthusiasts who likes to work on

their own vehicle. It is mobile responsive

so if they've, you know, brought it up on

their iPad while they're in the garage

trying to replace their battery or

something like that, they've got a nice,

easy resource to use!

So, it's updated frequently, adding new

cars all the time and of course, that's

important for the bulletins and recalls

as well. So very current resource! Well,

let's go ahead and take a look! So, let me

just log in here. So, this is going to

have a different look and feel.

Opposing Viewpoints In Context

is kind of a research database; Chilton

Library is a really a end user-built tool

for them to find help.

So the first thing you've got

to do is pick your vehicle; everything

hinges on that and you just use the

Vehicle Selector tool that appears here

on the homepage and then you'll see

there's a banner that follows us through

ChiltonLibrary so you can always come

back and select a new vehicle right from

the banner there. So we choose our year

and in this case, let's say we're looking

for a 2008 Ford Explorer and every

choice you make kind of filters the list

below so we only show the vehicles that

we have or the Make that we have for 2008

Vehicles, which is a lot of them and then

again, just narrows down so we need to

choose our Model and that's it! Click

Select and it's going to show whatever

we have for the vehicle. So mostly you

will find for all of the vehicles you're

gonna find a repair manual and for most

of them you'll find maintenance

schedules as well. As we start looking at

the much older cars say, the ones from

the 50s and the like, some of that stuff

isn't available but the repair manual

is really what this resource is about so

they're all going to have the repair

Manual. The bulletins and recalls again

you know if it's from the 50s that may

not be available but shows you what we

have for your vehicle. I'm just gonna

focus on the

repair manual so let me quickly jump

into the other tools so you can see what

you can expect to find.

The maintenance schedule is available

but you do have to kind of narrow down

your vehicle type so we just do that the

same way we do with the vehicle itself

but I'm going to kind of move on to the

other tools. Something they added a few

years ago, is the labor estimator. So this

is a really handy way for you to (I'm

just gonna switch to one of the

browsable tools here so we can bring up

a list) but this is a great way for you

to go into if you are going to a repair

Shop, maybe it's not something you feel

like you can fix yourself or want to

Attempt, and have an idea

what the estimated labor hours may be so

they show you for both the dealer and

Say, if you go to a regular repair shop.

So this is, you know, good to have some

information when you go in to a repair

Shop; have a little knowledge beforehand

or at least then can kind of estimate

what you might be paying once you know

their hourly rate. So the bulletins and

recalls is also filterable. It shows

you all of them to start and then you

can narrow down so if

suspect there's something going on with

your HVAC system, you can open that up

and see recalls relating to HVAC. You can

also do it by symptom which is handy and

should you have one of those code

Readers, you can search by the trouble

codes too. But again this database is

kind of all about the repair manual so

let's go ahead and take a look now. The

repair manual are specifically

written for do-it-yourselfers so what

you start out with is basically the

top of the Table Of Contents. So we're

starting out here and just have to

choose the area of the vehicle we're

interested in so say we want to change

our oil. So we go under Engine Mechanical

and then it pops open and so you can see

it not quite filtering but narrows down

the Table Of Contents. You kind of keep

moving down levels so Engine Oil And

Filter Change and say we're looking for

a Basic Oil and Filter Change

and we have a 4.6-liter Engine and there

we go. You'll find quite a bit of the

manual is illustrated in some way,

whether it's a photograph or an actual


They very but that's, of course, good. You

can make sure you're looking at

the right thing.

Lots of caution notes around what you're

doing with the vehicle and again heavily

Illustrated. You'll find videos as well

and in some cases, animations. So, lots of

help here for maintaining our vehicles.

Now you also will find, (let me scroll back up)

you're within the whole manual so you

can kind of follow the

breadcrumb trail here of where we got

where we are to get back to the rest of

the entire manual but there's also a

search tool so if you're (I don't you

know I'm not a car person) so say I need

to do something with the tires I can

search the manual and it will bring up

the sections where that term is

mentioned so it gives me section titles

but then also where it appears in the

text. So I can jump to those sections so

I go to Diagnosis and Testing. But as

you can

everything just hinges on your vehicle

and then it's a very point-and-click

type tool so you work with the manual

almost like you would with the print, you

Know, using a Table Of Contents but of

Course, that search feature is

something really handy and something you

wouldn't have in the book. So hopefully a

pretty easy resource to pick up; it's a

great one, of course, to reach out and let

folks know you have. Certainly if you

have folks who come in looking for the

print versions, you're definitely going

to want to share this this resource but

it's also a good database you know,

right now, and when the weather's

nice here in Buffalo, New York where

I live, we actually have several

places around that have a car cruise

night and it might be good to go

to the

cruise night, send someone from the library and hand

out some bookmarks or something letting

folks know about Chilton being available.

Because again, for things like classic

Cars, you'll see if we look at that year

Dropbox, this goes back pretty far. So we

can pull say 1951 and take a look at

Chevy, see what we've got here. So you

Know, folks may be able to you know, work

on their restorations. So just use that

select a vehicle tool, you can see it

looks at how far back do we go so looks

like 1940. So see what's available here!

So great resource! All right so let's

wrap up and let you know where you can

go after today when you need help. Oh

there was the example, sorry folks, I

forgot to show this. So we looked up our

2008 Ford Explorer so again send it any

questions you may have or anything else

you'd like to see

but after today where do you go for help?

When you start using these resources

more when school goes back in session

and you're looking for help, there are

lots of places you can go at Gale, of

Course, you've got great support at TexShare

so call on them as well. I'm your

trainer - feel free to get in touch with

me, lots of good stuff on our support

site for the databases: tutorials,

resource guides,

you can sign up for other webinars of

Course, lots of tech help, the

general support site has lots of good

Information. We're getting ready to link

some of it from the TexShare specific

support site - and then a good person to

be aware of at Gale is your Customer

Success Manager. This is someone at Gale

who is dedicated to your success with

the resources; you have a team basically,

at Gale, backing you up and your Customer

Success Manager is just one of those

folks and they're a good person to go to

when you're not sure where else to go

but they can help you with ideas around

promoting the resources, if you're at say

an academic institution and you want to

integrate the databases into your

discovery system, or maybe use a proxy

server for authentication and you need

help with that. Again, if you're in a

public library, how do you get folks

using these resources, they can help with

ideas along those lines. So, if you reach

out to this email address, they'll route

it to your Customer Success Manager who

do specialize by library type and

location so they're going to be familiar

with Texas they're going to be familiar

with TexShare and they're going to be

familiar with your library types so if

you're an academic institution you work

with one of our academic CSMs; if you're

in a public library you work with one of the

public CSMs. And then of course, our tech

Support is available 24 hours a day seven

days a week so if you have trouble

accessing the resources, you have a

question about the bookmark, anything

like that, reach out to Gale tech support

and they're there for you as well. So

lots of great support for you at Gale

and TexShare! Don't suffer in silence;

we want to hear from you when you need

us! So I think that's everything I wanted

to cover with you all today. I'm gonna

stick around and leave the webinar open

and see if any questions come up but if

you're all set, thanks for tuning in

today and hope to catch on another

session down the road! Have a great rest

of the week!
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