Gale Database and MARC Record Support FAQ

1. Who can I contact if I need help with a MARC record?
For MARC record access issues (i.e., Cannot connect to online content from 856 link in library catalog) send email or call Gale Technical Support at:
Phone: 1-800-877-4253 (Option 4)
E-Mail: gale.technicalsupport@cengage.com

For MARC record content issues (questions about data in MARC fields or subfields) send email or call Gale Content Support at:
Phone: 1-800-877-4253 (Option 5)
E-Mail: gale.contentqa@cengage.com

2. What is a MARC record?
MARC stands for "MAchine-Readable Catalog" record. "Machine-readable" means that a computer can be used to store, search and display these catalog records. MARC records are in a standard format so that computer software will know how to interpret the catalog information for each record. Please refer to http://www.loc.gov/marc/umb/ for a full description and additional information on MARC record standards.

3. What software is available to view the MARC records after they are purchased?
The most common method for loading, manipulating, searching and displaying MARC records is through an Online Public Access Catalog (OPAC). An OPAC is a computerized system containing a bibliography of the collections held by the institution. A list of OPAC software and other tools to manipulate MARC records can be found at http://www.loc.gov/marc/marcsysvend.html.

4. What is the origin of Gale's MARC records for its databases and electronic books?
MARC records for the Gale InfoTrac, GaleNet, and Digital Archive products and electronic books are both created from copy cataloging and original cataloging by catalogers in the Editorial Division as well as 3rd party MARC record providers that Gale has contracted.

5. What cataloging standard is being used in the creation of the MARC records?
MARC records were created using the Anglo-American Cataloging Rules Version 2 Revised (AACR2r).

6. Do the current records include Hyperlink URL's back to the database and eBook content described?
Gale populates the 856 field in all the MARC records with a link to the content in the database or the eBook.

7. Where can I get MARC records for Gale's digital archive products: Making of the Modern World, Making of the Modern Economy, Eighteenth Century Collection Online, and the SABIN collection, etc.?
MARC records for the digital archive products are stored on an FTP server. Once your order is processed you will receive instructions on how to secure the records.

8. How do I download MARC records for Gale databases?
Go to the Gale MARC record download page at:
http://solutions.cengage.com/Gale/Marc-Records/

At this page, you will see links to all the MARC record sets that are currently available for Gale databases. The MARC record sets are listed alphabetically by title of database. Often times, the records are available in 3 different sets:

A MARC (.mrc) file for all titles
A MARC (.mrc) file for full text titles only

Simply click on the appropriate link for the file that you need to download and follow the directions.
Please note that in most cases only MARC files are to be loaded into your catalog system.

9. How do I obtain MARC Records for Gale Virtual Reference Library eBooks?
Go to the Gale MARC record download page at:
http://support.gale.com/marc/ebooks/