Usage FAQ

1.      When are reports sent out and how?

Once statistics are generated, they are compiled and sent to customers. This process may take several days. The reports are typically e-mailed by the 15th of each month.

2.      Why am I not seeing any usage?

The database could be linking out to a State, Consortia, or other link, causing the usage to be tracked on that account instead.  Please check the URL being used to access the databases to ensure the location id at the end of the link matches the location id on the usage reports. 

3.      Can multiple people at the library get reports?

Yes. To have multiple people added, please email: gale.usage.statistics@cengage.com with a list of email addresses.  Or login to IT Config, Sign up for monthly reports and enter in multiple email addresses.

4.      How do federated search engines affect usage stats?

Gale counts usage regardless of the search method, i.e. Federated Search, PowerSearch, direct links, etc. Each search submitted through a federated search engine is counted as a session and a search on every Gale database included in the federated search set."

5.      How do I access Gale electronic product usage reports?

There are multiple ways to obtain usage reports. Listed below are some options:

·          Log-in to InfoTrac Configuration, this allows you to view reports online, email reports and sign up for automatic monthly reports.

·          Fill out the Online Usage Request Form: http://www.gale.cengage.com/crc/usage_form.htm

·          E-mail gale.usage.statistics@cengage.com to request a report.

·          Call Gale Technical Support at 1-800-877-4253 Option 4, to request a report.